Thomson Removals & Storage Ltd

Unit 5 Palmermount Ind Park, Byepass Road Dundonald
Kilmarnock
Ayrshire
KA2 9BL

55.5832, -4.5893

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
579 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 579 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We moved from across the water and therefore it was a daunting aspect moving to a strange place. However this experience was made less stressful by Thomson putting our furniture into storage for 6 wee...."   more
 
" Excellent service. Excellent constant contact with Liz at head office."   more
 
" Vgood"   more
 
" The removal procedure from start to finish was carried out quickly and efficiently. The removal team were excellent and I would recommend the company to anyone for a smooth and painless removal."   more
 
About Us


For expert commercial and domestic removals and storage, trust the team at Thomson Removals & Self Store. We've been taking care of people's possessions since 1995 and as a family run business you can expect nothing less than a top class service. Call today - 01563 851947
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 12
aspects 12
boxes 17
care 22
cheerful 13
class 19
contact 12
courteous 30
Craig 12
crew 31
definitely 29
delighted 18
efficient 56
especially 12
Excellent 88
experience 13
extremely 28
family 17
fantastic 15
finish 20
free 23
friendly 76
friends 21
furniture 30
Gary 13
good 55
great 42
guys 29
happy 36
hard 21
helped 14
helpful 145
highly 29
impressed 14
initial 12
John 17
pleasant 37
polite 60
professional 67
recommend 95
removal 85
Removals 32
service 133
storage 28
stress 29
team 42
thank 35
Thomson 48
Thomsons 42
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 21 Oct 2017
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.5646, -4.6400
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Thomson for storage and removal. These men are amazing from start to finish. Storage day was very wet miserable and very stressful for me. However the men had it loaded expertly and made me feel at ease. Storage was for 6 weeks and I contacted Thomson for a moving in day. Again they accommodated us and the men asked which room they should put our boxes and furniture in. What a great service these men are absolutely brilliant. They make it all look so easy and are professional throughout. Could not have asked for a better experience.

"We moved from across the water and therefore it was a daunting aspect moving to a strange place. However this experience was made less stressful by Thomson putting our furniture into storage for 6 weeks. The moving in day went extremely well and the men were so quick and helpful.

We had a stress free removal due to Thomson men being professional and accommodating. Well done."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Stephanie, Liz, John and Dean. Three other guys that We can`t remember their names.
 
 
 


Review 18 Oct 2017
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.4489, -4.6051
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move including storage for two weeks.
 
Cost: £1500
 

"Excellent service. Excellent constant contact with Liz at head office."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz at head office. 2 movers whose names i forget.
 
 
 


Review 17 Oct 2017
Recommended by customer in KA27

 I'm: Male 

55.4972, -5.0944
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Vgood"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 16 Oct 2017
Recommended by customer in KA2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
55.6085, -4.5491
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture and effects from a detached house to a bungalow

"The removal procedure from start to finish was carried out quickly and efficiently. The removal team were excellent and I would recommend the company to anyone for a smooth and painless removal."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 16 Oct 2017
Recommended by customer in KA12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
55.6252, -4.6712
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a flat to a house ten miles away. Absolutely nothing was a problem for the removal team. They even took items that we thought we would take ourselves and hadn''t packed, like pictures and pet gates. They even helped us take some pictures off the walls! They certainly took the stress out of the move. They were very quick but did not rush, taking time to pack items carefully into the van.
 
Cost: £500
 

"From the first telephone call to the last box coming out of the van into our new home, nothing was a problem. Very friendly, courteous and professional service from all involved. Everything is explained in detail and you are encouraged to call at any time if you have any questions. Thomson's provide a packing service which, although we didn't need to use, would be ideal for those less able to manage on their own. There is another removal firm in our area but I didn't even contact them for a quote as Thomson's has an excellent reputation. You are treated as if you are their only customer, and nobody is moving house except you!"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz, Stephanie, sorry can't remember the two boys names.
 
 
 


Review 16 Oct 2017
Recommended by customer in IP14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1848, 0.9881
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my mother in law from a 2 bedded flat into sheltered accommodation. I arranged the whole move from me living in England with mother in law living in Scotland

"As I live in England, I was worried about obtaining the right, sympathetic and reliable company to move my mother in law into sheltered accommodation. Having to rely on the Association of Removal Companies for appropriate companies, I contacted 3 different firms. Thompson offered a very friendly but professional telephone support for first contact, sent out email copy of contract and estimated costs which was followed up by information via post received the next day.

Staff were extremely helpful both on the telephone and actually undertaking the removal.

Staff arrived on time, introduced themselves and carried out their duties very quickly and calmly.

I have not concerns or complaints, I would highly recommend the company and do not normally complete feedback unless I would recommend.

I have absolutely no suggestion on how to improve."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz and everyone on the removal team on the day
 
 
 


Review 16 Oct 2017
Recommended by customer in KA7

 I'm: Male 

55.4408, -4.6092
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of house contents and personal effects.
 
Cost: £540
 

"My removal was carried out in a professional manner.The terms and conditions of carriage were sent to me as a printed document which I familiarised myself with. The admin staff were courteous and pleasant to deal with. Thomson Removals are slightly more expensive than most other local removers however the extra expense was worth it to get good service. I would recommend them."
 
 
 
 


Review 16 Oct 2017
Recommended by customer in KA3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.7120, -4.5290
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have used Thomson''s before for our last move and was impressed with their professionalism so decided to use them again. We found them to be both friendly and helpful and would not hesitate to recommend Thomson Removals.

"I would recommend Thomson Removals as having used them for 3 moves in 10 years found them to be not only highly professional but also friendly and polite."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Frank, George and ? Think that was their names
 
 
 


Review 16 Oct 2017
Recommended by customer in KA2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.6090, -4.5489
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to bigger house

"The move was hassle free the men were very good at their job and would use them again I have recommend them to friends"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Forgotten their names
 
 
 


Review 16 Oct 2017
Recommended by customer in PA66
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.3247, -6.3633
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a three part move - 1st move from England to Scotland, storage and then a final move from mainland to our new island home. We needed to work with a company that provided a full service and could meet very exacting needs.
 
Cost: £4600
 

"Very friendly and professional. All aspects were covered and once dates had been agreed all timings and schedules were maintained. Items were in storage for several weeks and we were also able to fully insure our goods and chattels for both removal and storage in the right way. The team collecting and delivering our items were hard-working and efficient."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz, John, Keith and Big Matt
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1