Thomson Removals & Storage Ltd

Unit 5 Palmermount Ind Park, Byepass Road Dundonald
Kilmarnock
Ayrshire
KA2 9BL

55.5832, -4.5893

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
567 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 567 reviews since 2009
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service provided, would highly recommend."   more
 
" Move went very smoothly. Nothing was too much trouble for the guys who did the removal. All staff involved with our move including people in the office were very friendly and helpful. I would recom...."   more
 
" We are so pleased we chose Thomsons. From the quote visit through to the removal day, all the staff were friendly, professional and helpful. Everything was explained and we felt in safe hands. The rem...."   more
 
" From our first call to Thomson Removals we were impressed by their organisation and professionalism.The office staff are friendly and helpful. The visit to our home for a quote was punctual, with a pl...."   more
 
About Us


For expert commercial and domestic removals and storage, trust the team at Thomson Removals & Self Store. We've been taking care of people's possessions since 1995 and as a family run business you can expect nothing less than a top class service. Call today - 01563 851947
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 17
C 35
care 22
cheerful 13
class 19
courteous 28
Craig 12
Crew 31
definitely 29
delighted 18
efficient 54
especially 12
Excellent 85
Extremely 26
family 15
fantastic 15
finish 19
free 21
friendly 70
friends 20
furniture 28
Gary 13
good 53
great 41
guys 29
happy 36
hard 21
helped 14
helpful 142
highly 27
impressed 14
john 17
packing 22
phone 12
pleasant 35
pleased 22
polite 58
problem 15
process 15
professional 61
recommend 89
removal 76
Removals 30
service 130
storage 25
stress 28
team 39
Thank 35
Thomson 44
Thomsons 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 20 Sep 2017
Recommended by customer in KA1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.6124, -4.5199
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
19 Stirling Avenue

"Excellent service provided, would highly recommend."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz
 
 
 


Review 19 Sep 2017
Recommended by customer in KA31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.6232, -4.4901
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Move went very smoothly. Nothing was too much trouble for the guys who did the removal. All staff involved with our move including people in the office were very friendly and helpful.

I would recommend this company to anyone. No problems, no hassle, nice professional friendly people."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 16 Jul 2017
Recommended by customer in LS16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.8336, -1.5942
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move from Scotland to England, and a downsizing for us. We had some much-loved items such as a piano and some pictures so we were keen to find removers who would take care of everything.
 
Cost: £1800
 

"We are so pleased we chose Thomsons. From the quote visit through to the removal day, all the staff were friendly, professional and helpful. Everything was explained and we felt in safe hands. The removal team turned up on time and were polite and helpful. They took real care of our possessions. The price was good and no surprises - everything was clearly set out and we particularly appreciated being able to add on some last-minute changes."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
All office staff: Big John, team leader and all the lads. Big thanks
 
 
 


Review 12 Jul 2017
Recommended by customer in ML10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.6763, -4.0766
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move with 4 week period of storage.They also kindly took our 2 planters and kept them outside their building for 4 weeks: they survived.
 
Cost: £2400
 

"From our first call to Thomson Removals we were impressed by their organisation and professionalism.The office staff are friendly and helpful. The visit to our home for a quote was punctual, with a pleasant reassuring manner.We had our furniture in storage for 4 weeks - Thomson's storage facilities are modern, temperature controlled and secure. The 2 days of our moves were a blur of action.Removal men work quickly and cheerfully. So quickly, that a few things went to storage that I had hoped to keep available (but that was probably my fault for underestimating their efficiency). The move in went well.We have never moved before-28 years in our first home- so it was a bit of a trauma but I think we were fortunate to have used Thomsons and I am happy recommend their services."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 12 Jul 2017
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4622, -4.6095
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from an old Victorian house, with storage for a week, then moving to a smaller property. The furniture that we had was originally purchased for the larger property and would we though be a challenge on moving to the smaller property, we need not have worried as the Team at Thomson ensured everything went well.
 
Cost: £500
 

"From our initial enquiry to organising some additional storage was professional all the way through. Liz and her Team made us feel at ease and Stephanie whom was our point of contact was fantastic. On the day of the move we had 2 superb employees and were impressed by there professionalism, help and understanding our needs. With a small glitch due to some incompetent Lawyers we had to access our containers to retrieve some items and this was not an issue, with the containers already out for us and someone there to help. On moving in day, again, professional, helpful, courteous and nothing was a problem.
I have nothing but the highest regards for the business and would have no hesitation in recommending, endorsing the service we received from Thomson. The company is professional, friendly, customer focussed and a lot of businesses would and should learn how to operate from what they do. Matt, Liz, Stephanie and Team and huge thanks."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Stephanie Bryson, John Driver
 
 
 


Review 11 Jul 2017
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.5408, -4.6530
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This move was to downsize from a mid terraced to a retirement flat.
 
Cost: £360
 

"Thomson's are a well established local firm, their reviews are good as are their charges...this was the reason for selecting them. On the morning of the move I got a call to let me know they were on their way, when they arrived they took charge...they new exactly what they were doing and showed themselves to be very efficient."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sean and Brian
 
 
 


Review 11 Jul 2017
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.5423, -4.6298
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was the second time we had used Thomsons Removals.
 
Cost: £800
 

"As we expected they were excellent. Nothing was any trouble. They kept in touch with us after we booked the move until the day we actually moved. The guys who did all the moving and placing were first class both when they picked up our house contents and then again when they delivered them a few days later to our new home. They had difficulty getting our large sofa out of the house but persevered for almost three quarters of an hour until they finally got a solution. All our contents were delivered undamaged and very timely.

We would definitely recommend them for storage and removal to anyone. they are also very fairly priced relative to other removal companies.

First class service and very competitively priced. From dealing with the sales support to the boys who do the lifting and laying we had an excellent service.
Would recommend this company - 5 stars from us :-)"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
All of the guys but unfortunately dont remember older guys name who was especially helpfulo
 
 
 


Review 11 Jul 2017
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.4474, -4.6152
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Move
 
Cost: £550
 

"Thomsons Removals provided a professional and courteous service. We were extremely pleased with the service the company provided - the staff were very helpful, they did a great job, and we would definitely use them again."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Stefanie (arranged the booking); I can't remember the names of the 2 employees who moved us.
 
 
 


Review 11 Jul 2017
Recommended by customer in KA22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.6416, -4.8048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were emptying a flat in Glasgow and a house in Stevenston - both to Adrodssan.
 
Cost: £650
 

"I can't tell you enough what a great experience this was. The staff at the office were attentive & helped me organise everything. The van staff on the day were punctual, polite and so helpful. I couldn't have asked for a better experience of a removal company.
They even sent a happy new home card which was beyond my expectations.
Great job for a great price."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Stephanie, Kyle& Nick
 
 
 


Review 26 Jun 2017
Recommended by customer in KA8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.4622, -4.6197
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have moved house long distance four times with Thomson Removals. They are extremely reliable and professional in their dealings and excellent price wise. I would have no hesitation in recommending this company for short or long haul removals. Time keeping always worked out in advance to suit the client and no breakages or damage incurred on any journeys. The removal men are courteous and most helpful - even made the bed up for us.
 
Cost: £2200
 

"Moved from Ayr, Scotland to Folkestone England. No problems whatsoever. As we did not drive this entailed the removal men having to drive down and park for long time as we journeyed by train.

Thomsons van was waiting for us outside the new property and goods offloaded and placed in situ wherever we asked. Tiny stairs were taken in their stride and posed no problem to the hard working men of Thomsons - many boxes, some extremely large and heavy, were taken up these tiny stairs with absolutely no complaint.

The moves couldn't have been handled smoother. All good.

Stephanie and Liz and Matt of Thomsons Removals made an arduous task appear to be much simpler than it actually was. Cheers to them all."
 
 

THOMSON LORRY
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Stephanie, Liz and Matt (and John the head remover)
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1