White & Co Plc

International House, Ghyll Royd, Guiseley
Leeds
West Yorkshire
LS20 9PP

53.8677, -1.7058

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.3/10
400 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 400 reviews since 2009
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good team, Worked well- No problems."   more
 
" Straight forward move both out of old house and into new. "   more
 
" White & Co were simply fabulous. The staff were very understanding and couldn't do enough to make our move smooth and enjoyable! The initial assessment was very detailed and the process leading upto ...."   more
 
" Difficult move - 4 months storage, but made more bearable by very helpful office staff."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 7
available 4
belongings 5
better 5
boxes 14
brilliant 8
care 8
Careful 11
courteous 22
crew 9
definitely 8
delivery 8
efficient 31
Excellent 45
extremely 12
fantastic 9
Friendly 34
friends 9
furniture 8
Good 38
great 32
guys 11
happy 19
hard 22
Having 9
helpful 40
highly 10
impressed 9
packed 8
packing 17
pleasant 13
pleased 13
polite 30
problem 9
professional 26
really 10
recommend 41
removal 43
satisfied 10
service 69
smoothly 8
stress 10
stressful 14
team 38
Thank 11
Thanks 11
value 8
White 31
Whites 14
working 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Jan 2019
Recommended by customer in HG5
54.0209, -1.5003
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good team, Worked well- No problems."
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in TS7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
54.5174, -1.1782
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1300

"Straight forward move both out of old house and into new. "
 
 
 
 
Team:
Eddie Sea
 
 
 


Review 12 Nov 2018
Recommended by customer in YO14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.1771, -0.3156
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No challenges, problems or issues!
The move was very well planned and executed, first class and professional service.
 
Cost: £1114

"White & Co were simply fabulous. The staff were very understanding and couldn't do enough to make our move smooth and enjoyable!
The initial assessment was very detailed and the process leading upto the move was so very helpful and caring.
Our contact throughout was Julie Coles and she was fantastically helpful in managing the move process.
The removal team on the day worked so hard and diligently to move (pack in pack) our worldly goods! polite, helpful and very professional, they made us feel to all at ease and released.
Top class and such good value for money. "
 
 
 
 
Team:
Martin Lucas Adam Coates
 
 
 


Review 16 Aug 2018
Recommended by customer in BT30
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
54.3570, -5.7382
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5000

"Difficult move - 4 months storage, but made more bearable by very helpful office staff."
 
 
 
 
 
 


Review 13 Jul 2018
Recommended by customer in ST13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.1067, -2.0340
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A part move of just save items future house including all upright piano.
 
Cost: £780

"Surveyor offered a couple of optimus service and price - wise as it was part move. Movers were very polite, courteous and efficient walking in very hot summer conditions. Very good. Nothing was a problem. Thank you. "
 
 
 
 
Team:
Adam Nicholas
 
 
 


Review 25 Jun 2018
Recommended by customer in SG3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.8653, -0.1938
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £467
 
 
 
 


Review 20 Jun 2018
Recommended by customer in LS17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
53.8549, -1.5151
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £811

"All went very smoothly and as planned. Staff were quick, efficient polite and very helpful."
 
 
 
 
 
 


Review 16 Jun 2018
Recommended by customer in YO13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.3020, -0.4310
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went well until we arrived at the new house.
No keys. We were let into the garage.
The men unloaded the garden things, then we eat and had soft drinks and a fruit cake I had made, until the keys arrived.
 
Cost: £1060

"Everything went well and I could not have faulted them on anything.
The office staff were very good explaining everything as I had not moved before, and I did ring them a few times!"
 
 
 
 
Team:
Adam Joe
 
 
 


Review 29 May 2018
Recommended by customer in HG1
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.9945, -1.5243
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well.
The staff were a pleasure to work with and everything arrived in perfect condition.
 
 
 
 
 


Review 19 May 2018
Recommended by customer in LS19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.8704, -1.6797
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance, just two streets between each property.
Giving more time for boxing and handling due to short travel time.
 
Cost: £540

"I had packed many items in cartons supplied and clearly marked destination locations and contents.
Unfortunately items packed by the movers were not marked up with contents thus it has proved time consuming.
Searching for these items. "
 
 
 
 
Team:
David Martin Ji
 
 
 


Review 8 May 2018
Recommended by customer in LS22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
53.9389, -1.3772
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance move (3.5 miles) but 2 day packing/move/delivery.
Large sofa and book case could not be delivered to upstairs room as too large.
 
Cost: £1382
 
 
 
 


Review 2 May 2018
Recommended by customer in LS16
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.8597, -1.5930
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from old to new house on same day.
Completed by 3 PM without any problem.
 
Cost: £660
 
 
Team:
Billy Martin Steve
 
 
 


Review 5 Apr 2018
Recommended by customer in BH14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.7215, -1.9541
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from East Yorkshire to Poole over 2 days.
 
Cost: £1320

"Prompt service.
Careful and reliable removal men.
Answered all questions as site and kept to times agreed.
Courteous staff both in the office and the removes.
I felt we were in good hands."
 
 
 
 
Team:
Mick Nigel
 
 
 


Review 19 Mar 2018
Recommended by customer in DN4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.5112, -1.1016
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £711

"For various reasons, this move was quite traumatic but the staff at White & Co and the removal men were excellent and did everything they could to ease the situation.
Could not have asked for more."
 
 
 
 
Team:
Jack Julie
 
 
 


Review 15 Mar 2018
Recommended by customer in BD16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.8574, -1.8158
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Graham
 
 
 


Review 12 Mar 2018
Recommended by customer in LS20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.8756, -1.7095
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £462

"The team did amazingly well given the condition. We had 3 full days of snow. The move was on 01.03.2018 - worst snowfall for 6 years. We lived on a hill and had to clear the road from the bottom to get the van up. Never thought we would manage it. Well done chaps. "
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in BD23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.9597, -2.0104
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A divan bed base in 2 sections would not go up to the 2nd floor bedroom where it was destined. After a bit of persuasion the removers took off the door but and still would not fit, we arranged for a neighbour to put out cones as the road on which we now live has a lot of parked cars. The van was able to park outside the house.
 
Cost: £1107

"We were generally very happy with the move; the men worked swiftly and conscientiously and were pleasant to deal with. I have taken up with the company the clause in their terms and conditions where by if you use the packing service, they advise letting them unpack as well so as not to compromise insurance cover. As we had very limited surfaces available, the men were not keen to do this. Having moved frequently we have never encountered thus before and it does not seem practicable. Having paid for packaging and unpacking we did not get what we paid for."
 
 
 
 
 
 


Review 31 Jan 2018
Recommended by customer in BH22
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8038, -1.8943
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Stockfort into storage used this packing service.
Then out of storage to Dorset
 
Cost: £1800

"Great team of people both ends.
Friendly, kept you up to date.
Clean tidy men.
All cloths on the floors and careful.
The main reason for using White is friendly manner, family centred too, organised and price realistic.
Excellent service would recommend and use again."
 
 
 
 
 
 


Review 23 Jan 2018
Recommended by customer in LS29
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.932851, -1.830538
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move took three days,challenges to move within time frame/weather.
 
Cost: £1888
 
 
 
 


Review 24 Nov 2017
Recommended by customer in WF7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.6560, -1.3348
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Only disappointment was not being able to get wardrobe up the stairs, not a major issue through.
The team were great and although the move was held up - stuck and worked till 8.30 PM to ensure we get in efficiency.

"
 
 
 
 
 
 

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