Jays of Cornwall

20 Miller Business Park, Station Road
Liskeard
Cornwall
PL14 4DA

50.4487, -4.4716

Removers / Removals

Listed under:  Removers / Removal Companies
100% recommended: 9.8/10
44 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8/10 Overall Rating 9.8/10
Based on 44 reviews since 2007
 
 
 
Packing & Handling
9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery
9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service
9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value
9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Sorry for delay in returning form. Mislaid."   more
 
" Really impressed with the service & the staff. They were polite & friendly and were good humoured despite all the vendors items they were moving. Would highly recommend them."   more
 
" All staff involved were brilliant, from start to finish! Highly recommended. (Also very accommodating given our short time table!)"   more
 
" The service we had with the removal Jays men, was absolutely fantastic and very friendly and would recommend them to family and friends."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 83%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
aspects 2
best 2
brilliant 2
care 2
cheerful 4
conditions 2
Cornwall 2
correct 3
courteous 2
Delighted 2
efficiency 2
efficient 5
excellent 8
extremely 3
family 5
fantastic 4
finish 2
form 2
friendly 10
friends 2
fun 2
furniture 2
good 4
great 4
happy 2
hard 2
helpful 5
highly 6
humour 3
involved 3
Jay 5
Jays 9
just 2
lads 2
number 2
old 2
packed 3
packing 2
pleased 2
polite 4
problem 2
Really 4
received 4
recommend 6
recommended 2
removal 5
removals 2
service 17
stress 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 May 2013
Recommended by customer in PL22
50.4096, -4.6636
Cost: £552
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Sorry for delay in returning form. Mislaid."
 
 
 
 
 
 


Review 29 May 2013
Recommended by customer in PL13
50.3382, -4.5226
Cost: £1728
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

" Really impressed with the service & the staff. They were polite & friendly and were good humoured despite all the vendors items they were moving. Would highly recommend them."
 
 
 
 
 
 


Review 14 May 2013
Recommended by customer in CF48
51.7539, -3.4248
Cost: £2256
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"All staff involved were brilliant, from start to finish! Highly recommended. (Also very accommodating given our short time table!)"
 
 
 
 
 
 


Review 2 May 2013
Recommended by customer in PL12
50.4124, -4.2404
Cost: £456
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 21 Apr 2013
Recommended by customer in PL13
50.37694, -4.424531
Cost: £2100
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"The service we had with the removal Jays men, was absolutely fantastic and very friendly and would recommend them to family and friends."
 
 
 
 
 
 


Review 12 Apr 2013
Recommended by customer
Cost: £3600
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"The firm cleaned our house in Cornwall using 5 young people who were not only friendly & efficient but very considerate towards each other. Father & son then drove to our new home in France & worked all afternoon until 7:45pm with humour and efficiency."
 
 
 
 
 
 


Review 6 Dec 2012
Recommended by customer in PL15
50.6900, -4.3212
Cost: £1320
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"The service we received was excellent as my husband had to leave that week & I was left to sort out the move. Ken Jay was very helpful & supportive and all the lads worked hard & didn’t moan once about the enormous amount of stuff I had!"
 
 
 
 
 
 


Review 22 Nov 2012
Recommended by customer in PL14
50.4877, -4.4656
Cost: £456
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Excellent service & care with handling."
 
 
 
 
 
 


Review 21 Nov 2012
Recommended by customer in TA3
51.0253, -2.9695
Cost: £4200
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Everything went very well from start to finish. Removal men very courteous and helpful. Would fully recommend to friends."
 
 
 
 
 
 


Review 19 Jul 2012
Recommended by customer in BH25
50.7576, -1.6452
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 22 Feb 2012
Recommended by customer in NN11
52.2775, -1.1575
Cost: £1680
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Would recommend Jays every time. The two lads that did our removal were cheerful and very helpful. Put all our boxes, furniture etc just where we wanted it. Thanks Jay for a good removal."
 
 
 
 
 
 


Review 2 Dec 2011
Recommended by customer in TR19
50.1288, -5.6789
Cost: £1872
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"The information about contract terms was all on the form provided – no problems. The removers were extremely efficient and moved us out and in what seemed to me a miraculously short time. Nothing was lost or broken and everything went to the correct places. Hundreds of books, long case clock and a model railway – none of them posed a problem for this team. They did a really great job for us."
 
 
 
 
 
 


Review 9 Nov 2011
Recommended by customer in NP16
51.6408, -2.6872
Cost: £1760
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 23 Sep 2011
Recommended by customer in PL11
50.3677, -4.3860
Cost: £744
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very heavy piano, narrow access to old house, lots of steps up to new house.
 

"Everybody who was involved was fantastic. They worked amazingly, quickly were very friendly and polite and looked after all our belongings with great care."
 
 
 
 
 
 


Review 26 Aug 2011
Recommended by customer in PL14
50.5138, -4.4260
Cost: £3624
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Removal teams dealt with all aspects of our move with great professionalism & helpfulness."
 
 
 
 
 
 


Review 16 Jun 2011
Recommended by customer in PL26
50.2733, -4.7914
Cost: £640
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Move was so highly efficient and energized. It was like a whirlwind. Worked extremely hard & deserved all the cups of tea & pasties & something for their troubles. Excellent "
 
 
 
 
 
 


Review 29 May 2011
Recommended by customer in PL6
50.4203, -4.1227
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Really pleased with the service we received."
 
 
 
 
 
 


Review 8 Apr 2011
Recommended by customer in BN16
50.8078, -0.5029
Cost: £1724
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"No other company does this job as well as Jays over the years our moves on and out of Cornwell have always been carried out by this family and staff. As always with great success and ease, humour efficiency and so on. I could go on but I want. Sorry on this occasion to be (hopefully settled) & out of their area for removals."
 
 
 
 
 
 


Review 4 Apr 2011
Recommended by customer
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Fantastic service – friendly, reliable staff. Took the stress out of moving. Thank you."
 
 
 
 
 
 


Review 1 Apr 2011
Recommended by customer in EX2
50.6959, -3.5339
Cost: £4100
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal & Storage: 3-4 bedrooms, over 100 miles.

" We were very pleased with the friendly service we received. "
 
 
 
 
 

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