Mr Shifter Removals & Storage

Unit 1b Whitestone Business Park, Saltwells Road
Middlesbrough

TS4 2EB

54.5705, -1.2205

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.6/10
235 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 235 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Our move went very well. The lads were great. No hassle at both ends. Did a good and happy move. "   more
 
" Excellent company very friendly and efficient staff. Would recommend company to everyone. "   more
 
" Efficient helpful."   more
 
" Very satisfied with the service provided."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 67%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 84%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 65%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 75%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 81%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 66%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 8
Boxes 13
brilliant 5
care 11
class 7
complaint 5
courteous 20
crew 5
damage 8
delighted 5
efficient 29
Excellent 48
extremely 5
fantastic 6
friendly 37
furniture 11
good 27
great 13
guys 6
happy 7
Hard 14
helped 7
helpful 41
highly 9
impressed 7
lads 6
Lovely 5
packing 7
people 5
pleasant 6
polite 22
professional 16
property 7
really 9
recommend 30
recommended 6
removal 36
removals 6
satisfied 6
service 52
Shifter 24
smooth 5
storage 6
stress 6
stressful 5
team 15
thank 8
told 5
trouble 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Nov 2017
Recommended by customer in TS12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
54.5846, -0.9848
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Our move went very well. The lads were great. No hassle at both ends. Did a good and happy move. "
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in TS7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
54.5305, -1.2085
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved contents of house into storage until new house was ready. Then moved contents into new house.
 
Cost: £1940

"Excellent company very friendly and efficient staff. Would recommend company to everyone. "
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in DL7
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
54.2976, -1.5516
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1068

"Efficient helpful."
 
 
 
 
 
 


Review 23 Oct 2017
Recommended by customer in TS14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.5289, -1.0457
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture taken in to store while alterations on house __. 16 dining chairs all wrapped 2 large heavy tables 4 king size beds to take a part.
 
Cost: £2500
 
 
 
 


Review 3 Oct 2017
Recommended by customer in TS6
 My Age: 70 + 
 I'm: Male 
54.5579, -1.1573
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move everything from flat to bungalow in Normandy.
 

"Very satisfied with the service provided."
 
 
 
 
 
 


Review 25 Sep 2017
Recommended by customer in TS20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.5908, -1.3239
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 4 bed house to 2 bed bungalow a distance of about 10 miles. on arrival at the bungalow the lady selling it would not give the keys until she had confirmation of the honey. the moves said they would have to changed enter if the work say around doing nothing or they could go and do another job and return, we agreed to this, no problems.
 
Cost: £420

"Hard working, fast, honest and up front with costs."
 
 
 
 
 
 


Review 4 Sep 2017
Recommended by customer in TS13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.5520, -0.8553
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Just a short move. 5 miles no problems.
 
Cost: £624

"Everything handled very competently. Lovely lads very helpful. "
 
 
 
 
Team:
Mark Phil
 
 
 


Review 24 Jul 2017
Recommended by customer in TS17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
54.5223, -1.3082
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The men turned up promptly on the day. They were very polite and careful in removal all our contents from the old home and into our new home.
 
Cost: £564

"Stuart and Marshell were a credit to their removal firm-Mr Shifter removals and storage who they work for.A "stress-free" move is what they delivered. "
 
 
 
 
Team:
Stuart Marshall
 
 
 


Review 20 Jul 2017
Recommended by customer in TS15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.4553, -1.2736
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fragile pack.
Removal
unremoval at new house!
 

"Excellent, professional, great service."
 
 
 
 
Team:
Geoff Cam
 
 
 


Review 29 Jun 2017
Recommended by customer in TS6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.5515, -1.1655
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fantastic staff. Nothing was too much. Would definitely use them again.
 

"This is the second time I have used Mr Shifter."
 
 
 
 
 
 

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