Mr Shifter Removals & Storage

Unit 1b Whitestone Business Park, Saltwells Road
Middlesbrough

TS4 2EB

54.5705, -1.2205

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.6/10
241 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 241 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great! Friendly, Hard working. Clean and tidy on the whole. Would recommend and have!"   more
 
" Satisfied customer.Was recommended by friend."   more
 
" We found the whole process from start to finish very easy. Nothing was too much trouble for Jim, and the lads on the day were brilliant and very friendly, helpful and seemed to enjoy their job. Th...."   more
 
" Very good."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 66%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 85%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 65%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 76%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 81%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 8
Boxes 13
brilliant 6
care 11
class 7
complaint 5
courteous 20
crew 5
damage 8
delighted 5
efficient 30
Excellent 48
extremely 5
Fantastic 6
finish 5
friendly 39
furniture 11
good 28
Great 14
guys 6
happy 8
Hard 14
helped 7
helpful 42
highly 9
impressed 7
lads 8
Lovely 5
packing 7
people 5
pleasant 7
polite 22
process 5
professional 16
property 7
quick 5
Really 9
recommend 31
recommended 7
remember 5
removal 36
Removals 6
Satisfied 7
service 53
Shifter 24
smooth 5
storage 6
team 15
trouble 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Feb 2018
Recommended by customer in TS18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.561855, -1.316879
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move a family of 6 a short distance.
Provided boxes and packing materials when needed.
Friendly helpful staff.
 
Cost: £960

"Great! Friendly, Hard working.
Clean and tidy on the whole.
Would recommend and have!"
 
 
 
 
Team:
Kev Steve
 
 
 


Review 23 Jan 2018
Recommended by customer in TS8
 My Age: 60 - 69 
54.5278, -1.2180
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Satisfactory
 
Cost: £425

"Satisfied customer.Was recommended by friend."
 
 
 
 
 
 


Review 18 Jan 2018
Recommended by customer in TS18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.5645, -1.3144
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move entailed carrying furniture down some tricky stairs. All handled safely, as we were on the first floor.
 
Cost: £660

"We found the whole process from start to finish very easy.
Nothing was too much trouble for Jim, and the lads on the day were brilliant and very friendly, helpful and seemed to enjoy their job.

They advised on certain aspects and were quick as well. We've used them twice before and will use again, but hopefully not for a long time, moving office keep us too busy."
 
 
 
 
 
 


Review 17 Jan 2018
Recommended by customer in DL3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.5469, -1.5830
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very organised move, only one trip required.
Couches proved difficult but handled excellent and American fridge.
 
 
 
 
 


Review 16 Jan 2018
Recommended by customer in TS15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.4636, -1.3213
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one home to a new home.
 
Cost: £600

"Very good."
 
 
 
 
 
 


Review 13 Dec 2017
Recommended by customer in TS10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
54.6052, -1.0698
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing the fragile pieces, dismantling, beds and wardrobes and reassembling them. Congestion when downsizing but well handled.
 
Cost: £1400

"Cannot remember the names of the staff. Hopeless with names but they were pleasant lads, very obliging and efficient. They certainly had their work cutout on our move but fitted everything in the time frame. Very happy with service."
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in TS12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
54.5846, -0.9848
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Our move went very well. The lads were great. No hassle at both ends. Did a good and happy move. "
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in TS7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
54.5305, -1.2085
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved contents of house into storage until new house was ready. Then moved contents into new house.
 
Cost: £1940

"Excellent company very friendly and efficient staff. Would recommend company to everyone. "
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in DL7
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
54.2976, -1.5516
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1068

"Efficient helpful."
 
 
 
 
 
 


Review 23 Oct 2017
Recommended by customer in TS14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.5289, -1.0457
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture taken in to store while alterations on house __. 16 dining chairs all wrapped 2 large heavy tables 4 king size beds to take a part.
 
Cost: £2500
 
 
 
 

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