Ollands Ltd

Woodland Farm, Shortthorn Road, Stratton Strawless
Norwich
Norfolk
NR10 5NU

52.7282, 1.2478

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.5/10
85 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 85 reviews since 2008
 
 
 
Sales & Support
8.8/10 Sales & Support Rating 8.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery
9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service
9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really friendly guys, helpful, keen strong and quick. Couldn't have asked for more - I would definitely recommend them - and shall be using them again."   more
 
" Very efficient and obliging organisation in office and packing."   more
 
" Marketing visit, packing and disposal of rubbish and items for auction with all carried out with ultimate professionalism and efficiency. Deadlines, wort managed to the minute with the minimum of fuss...."   more
 
" Brilliant staff on the day. Helpful and informative. very organised and quick. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 3
Brilliant 4
business 2
care 3
careful 3
certainly 4
cheerful 2
courteous 7
courtesy 2
crew 3
customer 2
delighted 3
delivered 2
Delivery 2
easier 2
efficient 15
efficiently 4
Excellent 17
Fantastic 2
friendly 16
friends 3
furniture 3
fuss 2
good 11
great 7
guys 2
happy 3
hard 2
heavy 2
helpful 12
informative 2
involved 2
Keeping 2
Movers 2
notice 2
Ollands 19
organised 2
packing 2
pleasant 3
pleased 3
pleasure 2
polite 9
professional 11
property 3
quick 4
recommend 11
removal 10
service 19
smoothly 4
team 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 27 Apr 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5637, 1.1178
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from single storey barn to house.
 
Cost: £936

"Really friendly guys, helpful, keen strong and quick. Couldn't have asked for more - I would definitely recommend them - and shall be using them again."
 
 
 
 
 
 


Review 24 Apr 2017
Recommended by customer in NR11
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.7899, 1.2594
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
During packing my husband collapsed in the garden, fortunately witnessed by a member of your staff. He was very helpful and dialed 999 at once. I am very grateful to both of your staff that day.
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7130, 1.0238
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
1 packing and moving same contents to new address.
2 Packing and removal for auction.
3 Packing and backup into store.
 
Cost: £3325

"Very efficient and obliging organisation in office and packing."
 
 
 
 
Team:
7
 
 
 


Review 29 Mar 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7274, 1.3746
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The challenge of this life move was although it did not involve any white goods or beds it did involve packing and moving 200 boxes of books.
 
Cost: £2901

"Marketing visit, packing and disposal of rubbish and items for auction with all carried out with ultimate professionalism and efficiency. Deadlines, wort managed to the minute with the minimum of fuss or stress to the customer."
 
 
 
 
Team:
Stuart Simon Simon Richar
 
 
 


Review 16 Feb 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.5719, 1.1279
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving 3 bedhouse.
 
Cost: £600

"Brilliant staff on the day. Helpful and informative. very organised and quick. "
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.916028, 1.161396
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
2 day move of house content into store.
Very good care of grand piano
 
Cost: £15360

"Very good team and well led by team leader.
Quietly efficient and organised on both day.
Clearly well trained and methodical in their approach and instrumental in ensuring the move went smoothly.
We were very pleased with the level a service."
 
 
 
 
 
 


Review 22 Nov 2016
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.6528, 1.2982
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Full packing service.
 
Cost: £2900

"Movers were brilliant.
Efficient and courteous.
Everything went very smoothly. "
 
 
 
 
 
 


Review 6 Nov 2016
Recommended by customer in PE37
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6357, 0.6906
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Efficient.
 
Cost: £4000

"The move, both ways, was done with Ollands customery care and speed.
The men as usual, were friendly, cheerful and extremely helpful.
This was the fifth time we've used the firm and should we ever move again (heaven forfend!) we wouldn't contemplate using anyone else. "
 
 
 
 
 
 


Review 1 Nov 2016
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.9300, 1.2884
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From house to town house, use of tail lift on lorry used getting big items upto 1st floor very easy.
 
Cost: £1032

"Excellent worth by a great team."
 
 
 
 
Team:
John
 
 
 


Review 17 Oct 2016
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6414, 1.3953
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Norfolk to Somerset including two classic motorcycles 3 day protect. My son had to complete the move as I had a heart attack on the day of the removal.
 
Cost: £4449

"Brilliantly carried out. With an outstanding crew. Efficient polite and resourceful. A pleasant to do business with them."
 
 
 
 
 
 


Review 23 Sep 2016
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7917, 1.2497
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We changed delivery address at last minute-no problem to team who took it in their side.
 
Cost: £648

"Fantastic service from Ollands team, from beginning to end. Cannot fault. Would recommend to anyone.
"
 
 
 
 
 
 


Review 5 Sep 2016
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.5734, 1.3498
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Small mid - terrace housed in narrow city centre street to small bungalow 5 miles outside the city.
 
Cost: £822

"Challenging for the driver to park the (7.5T) vehicle in a small residential street but he did well!"
 
 
 
 
Team:
Simon Stephan
 
 
 


Review 2 Aug 2016
Recommended by customer
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
2 days removal. Very organized courteous, careful and clean.
 
Cost: £1765

"Ollands has an excellent team as removal. We have used them on four previous occasions and frankly, would not willingly cheese anyone else."
 
 
 
 
 
 


Review 12 Jul 2016
Recommended by customer in MR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Professionally handled.
 
Cost: £675

"Very happy with the service provided."
 
 
 
 
Team:
Steve Fred
 
 
 


Review 19 May 2016
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.7635, 1.1116
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of majority of furniture but not all. Very efficient. Bad weather snow,hail,rain,wind,but went smoothly.
 
Cost: £669

"Interior design advice provided free of charge!! Very helpful and friendly."
 
 
 
 
 
 


Review 4 May 2016
Recommended by customer in NR26
52.9366, 1.2145
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Helpful B4 the move. Very helpful friendly but professional on the day of move.
 
Cost: £816

"Very helpfull, friendly and professional."
 
 
 
 
 
 


Review 14 Mar 2016
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6286, 1.2181
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from one residential property to another locally, with 50% going into storage, fragile pack only.
 

"Courteous and considerate, friendly and flexible. All went smoothly. Movers were great and worked hard through heavy rain, hail and snow."
 
 
 
 
 
 


Review 14 Feb 2016
Recommended by customer in NR11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.7953, 1.2559
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from two locations, helped box up last minute packing and dismantled bed, included upright piano. Moved contents of 3 bed house.
 
Cost: £864

"Excellent! Well packed, no breakages, worked swiftly and calmly. All completed in good time. Waived fees for changing date despite last minute uncertainly. Many other companies would not have done this!"
 
 
 
 
Team:
Stfve
 
 
 


Review 21 Jan 2016
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7164, 1.3871
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
It was a large move with numerous heavy items and plants in pots. The removal of items was very smooth and the operatives extremely nice to work with.
 
Cost: £1201

"Hope I donít have to do it again but if I do Iíll be in touch!!!"
 
 
 
 
 
 


Review 14 Jan 2016
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5103, 1.0001
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Old house to removers storage. In store for - 3 weeks - storage of new house.
 
Cost: £1642
 
 
 
 

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