Ollands Ltd

Woodland Farm, Shortthorn Road, Stratton Strawless
Norwich
Norfolk
NR10 5NU

52.7282, 1.2478

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.5/10
89 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 89 reviews since 2008
 
 
 
Sales & Support 8.8/10 Sales & Support Rating 8.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Generally Ollands were helpful and cheerful. We would recommend item and use them again ourselves."   more
 
" The move went very well completely satisfied. most of the arrangements were via my son-in-law ____ may have had some of the questions asked to him. He have used the firm before. "   more
 
" Very reliable and professional. Excellent service."   more
 
" This company made a stressful day much easier to handle, the men were very helpful and efficient."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 88%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 3
Brilliant 4
business 2
care 3
careful 3
certainly 4
cheerful 3
courteous 7
courtesy 2
crew 3
customer 2
delighted 3
delivered 2
Delivery 2
easier 3
efficient 16
efficiently 4
Excellent 18
Fantastic 2
friendly 16
friends 3
furniture 3
fuss 2
good 11
Great 7
guys 2
happy 3
hard 2
heavy 2
helpful 14
informative 2
involved 2
Keeping 2
Movers 2
notice 2
Ollands 20
organised 2
packing 2
pleasant 3
pleased 3
pleasure 2
polite 9
professional 12
quick 4
recommend 12
removal 10
satisfied 4
service 20
smoothly 4
team 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Dec 2017
Recommended by customer in PE31
52.8983, 0.6767
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A downsize move from 8 bed to 4, so a lot of furniture and property to be disposed of which Ollands dealt with very well.
 

"Generally Ollands were helpful and cheerful. We would recommend item and use them again ourselves."
 
 
 
 
 
 


Review 16 Aug 2017
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6369, 1.2289
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £800

"The move went very well completely satisfied. most of the arrangements were via my son-in-law ____ may have had some of the questions asked to him. He have used the firm before. "
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
52.5722, 1.1241
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2112

"Very reliable and professional.
Excellent service."
 
 
 
 
 
 


Review 5 Jul 2017
Recommended by customer in CO9
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9434, 0.6476
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 3 bedroom bungalow to a 2 bed retirement home, on arrival at new address had to wait about 3 hours for the keys. None of the men complained. All very patient.
 
Cost: £957

"This company made a stressful day much easier to handle, the men were very helpful and efficient."
 
 
 
 
 
 


Review 27 Apr 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5637, 1.1178
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from single storey barn to house.
 
Cost: £936

"Really friendly guys, helpful, keen strong and quick. Couldn't have asked for more - I would definitely recommend them - and shall be using them again."
 
 
 
 
 
 


Review 24 Apr 2017
Recommended by customer in NR11
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.7899, 1.2594
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
During packing my husband collapsed in the garden, fortunately witnessed by a member of your staff. He was very helpful and dialed 999 at once. I am very grateful to both of your staff that day.
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7130, 1.0238
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 packing and moving same contents to new address.
2 Packing and removal for auction.
3 Packing and backup into store.
 
Cost: £3325

"Very efficient and obliging organisation in office and packing."
 
 
 
 
Team:
7
 
 
 


Review 29 Mar 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7274, 1.3746
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The challenge of this life move was although it did not involve any white goods or beds it did involve packing and moving 200 boxes of books.
 
Cost: £2901

"Marketing visit, packing and disposal of rubbish and items for auction with all carried out with ultimate professionalism and efficiency. Deadlines, wort managed to the minute with the minimum of fuss or stress to the customer."
 
 
 
 
Team:
Stuart Simon Simon Richar
 
 
 


Review 16 Feb 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.5719, 1.1279
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 3 bedhouse.
 
Cost: £600

"Brilliant staff on the day. Helpful and informative. very organised and quick. "
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.916028, 1.161396
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move of house content into store.
Very good care of grand piano
 
Cost: £15360

"Very good team and well led by team leader.
Quietly efficient and organised on both day.
Clearly well trained and methodical in their approach and instrumental in ensuring the move went smoothly.
We were very pleased with the level a service."
 
 
 
 
 
 

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