Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

50.7312, -1.9890

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1620 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1620 reviews since 2008
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" They were fantastic, right from first phone call to 6.30 pm on the day. Very professional and all their staff were lovely and very helpful. Couldn't have asked for more!"   more
 
" Hayden and Jake were prompt, courteous and extremely willing to satisfy our requirements and make our move as stress free as possible. they worked extremely hard from start to finish of the job."   more
 
" Brilliant service from Hayden and Oake. They were immensely helpful, worked very hard at both ends of the move and were cheerful throughout. We cannot recommend them too highly. "   more
 
" Over estimator Darryl was most considerate and helpful. We were under great pressure over the move from our buyers and others below in the chain but Darryl was most sympathetic and flexible over remo...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 50
boxes 54
Brilliant 54
care 84
careful 49
cheerful 53
Cliff 44
courteous 118
Crew 88
Dave 45
definitely 46
easy 34
efficient 151
efficiently 34
Excellent 256
Experience 39
extremely 89
fantastic 60
free 42
friendly 206
friends 36
furniture 53
good 144
great 114
guys 81
happy 86
hard 123
Hayden 36
help 38
helpful 316
highly 60
Impressed 56
like 38
Luke 34
Maidmans 192
packed 49
packing 87
Paul 47
pleasant 38
pleased 88
polite 191
professional 170
recommend 195
removal 160
service 333
stress 70
team 250
Thank 160
thanks 99
trouble 79
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Sep 2017
Recommended by customer in SP6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9102, -1.8317
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Bournemouth to Alderholt.
3 bed to a bungalow house (upstairs!)
 
Cost: £700

"They were fantastic, right from first phone call to 6.30 pm on the day. Very professional and all their staff were lovely and very helpful. Couldn't have asked for more!"
 
 
 
 
Team:
Steve
 
 
 


Review 22 Sep 2017
Recommended by customer in PO20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8495, -0.6527
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Usual domestic household move but with large amount of heavy book boxes.
 
Cost: £1534

"Hayden and Jake were prompt, courteous and extremely willing to satisfy our requirements and make our move as stress free as possible. they worked extremely hard from start to finish of the job."
 
 
 
 
Team:
Hayden Jake
 
 
 


Review 22 Sep 2017
Recommended by customer in DT10
50.9587, -2.3778
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move contents of 3 - OLD cottage to our new home, including a rather large, awkward leather sofa Old.
 
Cost: £1418

"Brilliant service from Hayden and Oake. They were immensely helpful, worked very hard at both ends of the move and were cheerful throughout. We cannot recommend them too highly. "
 
 
 
 
Team:
Hayden Jake
 
 
 


Review 21 Sep 2017
Recommended by customer in TR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.0832, -5.3186
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 day move but the team, with our blessing, agreed to unload until completed (2130 hrs ) on the second day. The challenge was moving into a small cottage with a difficult porch and narrow turned stairs but the team overcame this apart from getting our large settee in. However not to be daunted the team got this in by taking it across a rutted and overgrown field at the rear over a wall and down several flights of steps in the garden and into the cottage - all of this in the dark!! Despite several attempt it would still not go up the stairs to our lounge.
 
Cost: £3075

"Over estimator Darryl was most considerate and helpful. We were under great pressure over the move from our buyers and others below in the chain but Darryl was most sympathetic and flexible over removal dates.

Hayden and Cliff were assisted by Harry for the packing and loading. Hayden and Cliff undertaking delivery and unloading. They were courteous friendly and helpful - nothing was too much trouble.

We have moved many times. From a removal point of view this was a brilliant move and one of the least stressful.
"
 
 
 
 
Team:
Hayden Cliff
 
 
 


Review 21 Sep 2017
Recommended by customer in BH3
50.7401, -1.8900
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Easy transaction. Cliff and Hayden were superb. Efficient, good personable approach when necessary. Would ask for them again Luke was included on the 2nd day.Equally as efficient.
 
Cost: £1300

"I would definitely ask for these 3 again. Nothing was an issue, charming, polite and very capable. All 3 were an asset to the company."
 
 
 
 
Team:
Hayden Cliff Luke
 
 
 


Review 21 Sep 2017
Recommended by customer in BH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.7151, -1.9767
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I m filling out this form on behalf of my elderly parents. Excellent service from both office and removal men. Many thanks for fitting this removal in at short notice. Very pleased with the service.

TRIS MARGETTS"
 
 
 
 
Team:
Steve
 
 
 


Review 21 Sep 2017
Recommended by customer in YO43
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.8625, -0.6663
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hampshire to East Yorkshire (3 - day pack and move ) Assistance with moving car over 250 miles. Possessions split 60 - 40 long and short term storage.
 
Cost: £4195

"Expert packers - everything arrived intact. Crew and all Office staff very helpful and courteous at all times. Allocated driver one of the best!"
 
 
 
 
Team:
Dave Les
 
 
 


Review 15 Sep 2017
Recommended by customer in BH22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.8086, -1.8984
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bed roomed house with double garage full of pictures, books and lots of staff packed with care beautifully and put into storage whilst __ completion on the flat 6 weeks _ 27th-28th June!.
 
Cost: £3183

"On morning into flat 23-24th August, were delighted Les and Dave where once again seeing us into our new home. They work as a great team with cave and consideration of all our chalet we would definitely recommend Maidmans again to anyone use to move , we had met a great Chappie Peter Knowles who told us of the company and then heard friends of our daughter who had been moved by yourselves from heigh road to west borough ( the prices, we trusted their opinions and were proved right every time.)"
 
 
 
 
Team:
Dave Les
 
 
 


Review 14 Sep 2017
Recommended by customer in PE28
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3643, 0.0145
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They move went very smoothly apart from us not getting the key to our new house until after 5 pm.
 

"Dave and Less were excellent throughout. They worked quickly and were extremely helpful. My only negative comment was that our moving timetable was changed twice and on neither occasion were we asked in advance if the changes were acceptable to us. "
 
 
 
 
Team:
Dave Les
 
 
 


Review 8 Sep 2017
Recommended by customer in RH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.0698, -0.3338
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move progressed smoothly and calmly.
 
Cost: £1000

"Hayden and Jake were very friendly along with the person helping, sorry, I can't remember his name. They worked very hard, nothing was too much bother. I felt very pleased with the whole move process is that it went smoothly and with no fuss."
 
 
 
 
Team:
Hayden Jake
 
 
 

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