Clark & Rose (Removals) Ltd

Barclayhill Place, Portlethen
Aberdeen
Aberdeenshire
AB12 4LH

57.0690, -2.1293

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.3/10
200 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 200 reviews since 2007
 
 
 
Sales & Support 9/10 Sales & Support Rating 9.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service from Lyndsey McCabe. She was so helpful and professional. As for the two guys that moved the very heavy side board, how they managed to work and move it so easily was so professi...."   more
 
" A text book operation! Seamless! The best decision we made was to use Clark & Rose All the staff but particularly the portlethen team were extremely helpful."   more
 
" Very competent well planned and executed. "   more
 
" All went very smoothly. Staff were very helpful and quick. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 9
bed 5
best 8
C 17
careful 4
cheerful 4
Clark 21
class 6
courteous 15
crew 11
damage 7
damaged 4
definitely 5
delivered 4
delivery 8
efficient 16
Excellent 34
experience 7
extremely 6
Fantastic 7
Friendly 15
friends 5
Good 20
goods 4
great 10
guys 11
happy 8
hard 11
hardworking 4
helpful 27
highly 5
impressed 4
John 4
manner 4
packed 5
packing 7
pleasant 6
pleased 7
polite 13
professional 19
promptly 5
questions 4
quite 5
recommend 13
removal 21
Rose 21
satisfied 4
schedule 4
service 49
team 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Nov 2017
Recommended by customer in AB15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
57.1387, -2.1536
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a very heavy sideboard.
 
Cost: £520

"Excellent service from Lyndsey McCabe. She was so helpful and professional.

As for the two guys that moved the very heavy side board, how they managed to work and move it so easily was so professional as normally one needs 6 people to move that side board. First class service all round!"
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in OX29
51.8296, -1.4208
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access road, at delivery point.
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in LL58
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.2939, -4.1589
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The schedule was very tight (load-move-unload)
And left no time for delays etc.
The access road to the new property was extremely tight. Shlitte required
 
Cost: £3200

"A text book operation!
Seamless!
The best decision we made was to use Clark & Rose
All the staff but particularly the portlethen team were extremely helpful."
 
 
 
 
Team:
Susan John
 
 
 


Review 20 Oct 2017
Recommended by customer in NG33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8090, -0.5171
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 4 bed house under an eight foot bridge from Aberdeen to Lincolnshire. Collection via transit size van. Deliver by H and V.
 
Cost: £3980

"Very competent well planned and executed. "
 
 
 
 
 
 


Review 20 Oct 2017
Recommended by customer in NR31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5568, 1.7194
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents packed by owner. Collected and put into storage. Removed from storage after 9 days and delivered. Outside plants collected from alternative address.
 

"All went very smoothly. Staff were very helpful and quick. "
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in AB21
 My Age: 60 - 69 
57.1781, -2.1601
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house within same city (Aberdeen) on same day.
 
Cost: £682

"Happy with the process."
 
 
 
 
Team:
Frank Dave
 
 
 


Review 11 Oct 2017
Recommended by customer in AB41
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
57.3037, -2.0517
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Ellon to Foveran. Sold house and moved to temp rented house. Planning to move to Edinburgh 2018 and will get quotes again including Clark & Rose (Removals) Ltd.
.
 
Cost: £2500

"Well handled move. Team worked hard and were courteous and careful. We felt we could trust the team to do a good job and look after our belongings. So far, one minor breakage, the footing on trouser press was partly broken but we can live with that.

Thanks D and K Renwick. "
 
 
 
 
 
 


Review 10 Oct 2017
Recommended by customer in AB32
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
57.1534, -2.3111
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Sep 2017
Recommended by customer in AB10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.1272, -2.1270
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
very cluttered 3 bedroom flat to 4 bedroom house. Challenging parking for large van at house we were moving to, this was handled beautifully by the team.
 
Cost: £700

"Punctual, efficient crew - but in the " heat of battle" I can't remember their names!"
 
 
 
 
 
 


Review 22 Sep 2017
Recommended by customer in DD8
 My Age: 30 - 39 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.6496, -2.8670
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from home in Aberdeen to storage them to Forfar.
 
Cost: £423

"I was very happy with the quality of service received before and after removal / delivery dates. Although my bed was damaged during transits, Clark and Rove arranged for a prompt repair with no questions asked. The only slight criticism is that date of payment were not made particularly clear, and also team arrived late for pick up. "
 
 
 
 
 
 

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