Clark & Rose (Removals) Ltd

Barclayhill Place, Portlethen
Aberdeen
Aberdeenshire
AB12 4LH

57.0690, -2.1293

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.2/10
180 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.2/10 Overall Rating 9.2/10
Based on 180 reviews since 2007
 
 
 
Sales & Support
8.7/10 Sales & Support Rating 8.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery
9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service
9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value
9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Big Thanks. NAMES OF TEAM 1.John Treacle Breslin. 2.Neil Elder David Matureson. 3.Properly on the ball! 5 "   more
 
" Very good service throughout whole process. Thank you! "   more
 
" We were informed by removal men of any particular risk in taking large items up the stairway. Only minor damage was incurred. They unpacked in record time in order not to cause too much disruption to...."   more
 
" All went well, and all items arrived on time at the different destinations."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 77%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

(Clark 2
accommodation 2
address 2
appreciated 2
arrival 2
arrived 8
best 7
cheerful 4
class 5
courteous 13
crew 10
damage 6
definitely 5
delivered 4
delivery 6
efficient 12
excellent 31
experience 4
extremely 5
Fantastic 7
friendly 13
friends 5
good 17
great 10
guys 9
happy 6
hard 8
hardworking 4
helpful 23
highly 5
impressed 4
manner 4
packed 5
packing 7
pleasant 5
Pleased 7
Polite 11
professional 18
promptly 4
quite 4
recommend 11
removal 18
Rose 18
schedule 4
service 45
TEAM 15
Thank 7
Thanks 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 9 8 7 6 5 4 3 2 1

Budget:  

Review 22 Jun 2017
Recommended by customer in AB51
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
57.2328, -2.4334
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £256
 
 
 
 


Review 9 Jun 2017
Recommended by customer in AB15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
57.1372, -2.1403
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Smooth, Calming and efficient.
 
Cost: £1198

"Big Thanks.
NAMES OF TEAM
1.John Treacle Breslin.
2.Neil Elder David Matureson.


3.Properly on the ball! 5 "
 
 
 
 
Team:
Neil John David
 
 
 


Review 22 May 2017
Recommended by customer in AB15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
57.1342, -2.1353
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very competently handled move. Easy and no fun.
 
Cost: £600
 
 
 
 


Review 11 May 2017
Recommended by customer in AB15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
57.1240, -2.1638
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Aberdeen to Dorset.
 
Cost: £1000

"Very good service throughout whole process. Thank you! "
 
 
 
 
Team:
Eric
 
 
 


Review 20 Apr 2017
Recommended by customer in CV22
 My Age: 60 - 69 
52.3678, -1.2511
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A long trip from Aberdeen to Rugby was as planned and smooth as it could be. Removals men were particularly helpful, efficient and careful.
Narrow staircase on two floory were negotiated with particular care.
 
Cost: £3800

"We were informed by removal men of any particular risk in taking large items up the stairway. Only minor damage was incurred.
They unpacked in record time in order not to cause too much disruption to other residents in our rather narrow lane."
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in AB15
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
57.1489, -2.1332
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
2 addresses with in the same city, plus items to be delivered to 3 separate addresses.
 

"All went well, and all items arrived on time at the different destinations."
 
 
 
 
 
 


Review 5 Apr 2017
Not Recommended by customer in AB25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
57.1626, -2.1193
 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving guys great! very helpful and courteous.
 

"Had to call a number of times concerning temporary address, wrong no's postcodes etc. Sometimes curt in their manner. Wouldn't use them again."
 
 
 
 
 
 


Review 27 Mar 2017
Recommended by customer in B24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.529978, -1.818762
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Part load from Strathdon Birmingham. Weather proof on uplift but men careful to protect carpets. Very skilled at moving furniture with care.
 

"Very efficient and careful. Kept cheerful and did not waste any time. Brought excellent cardboard boxed and mattress cover etc."
 
 
 
 
Team:
John Ron
 
 
 


Review 27 Mar 2017
Recommended by customer in AB23
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
57.1831, -2.0953
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Local move - no big distance.
 

"They were superb.
I had packed rather well and organised myself!
But they were cheerful and efficient."
 
 
 
 
 
 


Review 22 Mar 2017
Recommended by customer in AB14
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
57.1191, -2.2946
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Home to storage.
 
Cost: £2286

"First class removal men. Polite, courteous, efficient, excellent all round. To be commended."
 
 
 
 
 
 


Review 13 Mar 2017
Recommended by customer in SO31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8689, -1.2726
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 
Salisbury to Southampton area are 2 days.
Move arranged through cactus - I didn't pay.
 

"The staff were very helpful and worked hard. Frustrating had they came from so for away mean my
had they had already drive for 4 hours before arrival so had less time to do it all as one day. But they made every effort to get me to my new home with in bed!"
 
 
 
 
 
 


Review 10 Mar 2017
Recommended by customer in AB10
57.1446, -2.1147
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Loading over 2 days and unloading on 2nd day. 4 man crew, 2 vans. Distance of removal < 2 miles lots of musical instruments - 2 pianos.
 
Cost: £2284

"Felt price was quite high, but had been recommended by friends and wanted reputable company to carry out removal.
Very professional and worth the high cost for peace of mind."
 
 
 
 
Team:
Gary
 
 
 


Review 16 Feb 2017
Recommended by customer in EH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.9349, -3.1079
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from 4 bedroom bungalow to 4 bedroom house.
 
Cost: £2301

"The team worked extremely hard. Whether packing, loading or unloading, and were good-humoured throughout the 3 days they worked for us. "
 
 
 
 
Team:
John Neil Gary
 
 
 


Review 2 Feb 2017
Recommended by customer in B96
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.2626, -1.9409
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Two dates assigned for packing and collecting of items.
Items to be stored until further notice.
Property to be cleared was a townhouse over 3 floors.
 
Cost: £897
 
 
 
 


Review 24 Jan 2017
Recommended by customer in EH10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.9024, -3.2154
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boxes came before move so we were able to pack a substantial amount ourselves. All breakables packed by removal co.
 
Cost: £2692

"There were a few items broken, which did put a dent into what was otherwise a really good experience. All the staff, from beginning to end were excellent hardworking, courteous and helpful.
when we made our claim, this too was handle in a professional and efficient manner.
Would recommend this co. "
 
 
 
 
 
 


Review 15 Jan 2017
Recommended by customer in SN2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.5852, -1.7700
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal to storage only
 
 
 
 
 


Review 13 Jan 2017
Recommended by customer in FK17
56.2361, -4.1937
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 
Household: 3-4 bedrooms.
Distance: Over 100 miles.
Type: Removal only.
 

"Though they were very professional. Would definitely use them again and recommended to others.
Thank you."
 
 
 
 
 
 


Review 6 Jan 2017
Recommended by customer in AB51
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
57.2924, -2.3619
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Home move in Aberdeen, very helpful team.
 
 
 
 
 


Review 22 Dec 2016
Recommended by customer in AB14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
57.1004, -2.2732
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move went well.
One hitch lorry to big to get to the destination had to take a different route.
 
 
 
 
 


Review 28 Nov 2016
Recommended by customer in AB32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
57.1599, -2.3105
 
 
Satisfaction Ratings
 
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Was made aware that could move the grandfather's clock but this proved to be inaccurate. Should have explained limitations at survey - be more honest.
 
Cost: £1199

"Said could move grandfather's clock - Said done many times but did not reassemble properly and has failed to go again awaiting some one to look at it. The group who did the removal did not have the experience to do this so were misled.


"
 
 
 
 
 
 

Back to top

» 9 8 7 6 5 4 3 2 1