Riggalls Removals

Woodlands, Mawthorpe
Alford
Lincolnshire
LN13 9LU

53.2355, 0.1844

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
878 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 878 reviews since 2008
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service. Staff so helpful. Very neat and tidy. All furniture and boxes handled carefully. Would recommend to all 10* plus."   more
 
" From the initial contact with Judy Riggall and Mark Riggall coming to assess and price the job through to the teams packing, loading and unloading we have nothing but high praise. The whole team were...."   more
 
" All three men were extremely hard working and confident in all aspects of their work and worked very well together, and were approachable if necessary. We would always use them again and happily reco...."   more
 
" Reliable, excellent, friendly service. Would recommend to anyone."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

better 20
brilliant 27
care 46
careful 25
cheerful 33
class 20
Colin 18
courteous 55
crew 31
definitely 21
easy 19
Efficient 67
efficiently 18
excellent 174
extremely 39
family 27
fantastic 23
fault 19
friendly 84
friends 20
furniture 29
good 104
Great 40
happy 37
hard 43
help 24
helpful 180
Highly 39
lads 20
Mark 27
people 25
pleasant 31
pleased 41
polite 116
professional 80
property 18
really 27
recommend 141
recommended 22
removal 55
Removals 36
Riggall 25
Riggalls 103
satisfied 33
service 187
smoothly 23
storage 20
team 67
Thank 58
trouble 58
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Feb 2018
Recommended by customer in DE12
 My Age: 70 + 
 My level of experience of similar services: Experienced 
52.7098, -1.5100
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1084

"Great service.
Staff so helpful.
Very neat and tidy.
All furniture and boxes handled carefully.
Would recommend to all 10* plus."
 
 
 
 
Team:
Ricky Chuck Kevin
 
 
 


Review 9 Feb 2018
Recommended by customer in IP1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0576, 1.1423
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Riggalls did their best to accommodate mum's moving needs.
Although they were not able to do the specific date we'd requested they worked hard to meet our needs over a few days which worked really well.
Fantastic team!
 
Cost: £1464

"From the initial contact with Judy Riggall and Mark Riggall coming to assess and price the job through to the teams packing, loading and unloading we have nothing but high praise.
The whole team were professional, friendly and nothing was too much trouble.
We particularly valued and appreciated the way they always my elderly mother was looked after and her needs taken care of.
I wouldn't hesitate to recommend Riggalls Removals."
 
 
 
 
Team:
William Colin Mark
 
 
 


Review 23 Jan 2018
Recommended by customer in PE37
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6395, 0.6869
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went exceeding well except for slight rise in our driveway which meant everything had to be carried.
 
Cost: £1746

"All three men were extremely hard working and confident in all aspects of their work and worked very well together, and were approachable if necessary.
We would always use them again and happily recommend them."
 
 
 
 
Team:
William C
 
 
 


Review 11 Jan 2018
Recommended by customer in LN12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.3103, 0.2814
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Northampton-shire.
To Sutton-on-sea lincs.
 

"Reliable, excellent, friendly service.
Would recommend to anyone."
 
 
 
 
Team:
William
 
 
 


Review 21 Dec 2017
Recommended by customer in LN12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
53.2971, 0.2829
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
120 miles the day after it snowed at my destination - 11/12/17

Awful conditions to unload.
 
Cost: £1188

"Efficient - fast - professional.
Polite - helpful.
Cant praise them enough."
 
 
 
 
Team:
Ricky Chuck Kevin
 
 
 


Review 14 Dec 2017
Recommended by customer in LN12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3148, 0.2774
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The company arranged to move us at very short notice, and arrived not having seen the property. They were on time and worked exceeding well.
 
Cost: £792

"The two young men were very polite and did an excellent job taking great care with all our furniture and belonging. I would certainly recommend them to friends and family and would use them again if I were to move."
 
 
 
 
Team:
William Jake
 
 
 


Review 6 Dec 2017
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6790, 0.9663
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was over 1 1/2 days with many boxes and garden items. As well as normal household furniture and equipment.
 
Cost: £1596

"We were very pleased with the way the team worked together and handled all items efficiently and with a smile. On arrival at our new home nothing was too much trouble and did their best to help us with the distribution of our furniture, etc. "
 
 
 
 
Team:
William
 
 
 


Review 1 Dec 2017
Recommended by customer in LN13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.2628, 0.1780
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The company had to move us ( a family of 5 ) from one house to another located in the same town. We had a lot of stuff including many toys etc!
Challenge - moving various loads over 3 separate occasions.
 
Cost: £1044

"We were incredibly impressed by the professionalism of the company. The chaps were always really polite and so helpful and helped very much to alleviate the natural stress of moving."
 
 
 
 
Team:
William Colin
 
 
 


Review 1 Dec 2017
Recommended by customer in LN13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.2549, 0.1832
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move within town.
 
Cost: £648

"Riggall's were professional and polite throughout. Despite 2 date changes they moved things around to accommodate us, both owners and staff were superb. I can't recommend them enough. Thank you!"
 
 
 
 
Team:
Ricky Jacob
 
 
 


Review 9 Nov 2017
Recommended by customer in YO12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.2936, -0.4179
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very well, took good care
 
Cost: £1162

"Very pleased with all aspects of the move, from initial quote to the delivery at new address."
 
 
 
 
Team:
William Jake Ch
 
 
 

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