W H Cox & Son (Removals & Storage) Ltd

Unit 1 Fairview Industrial Estate, Raans Road
Amersham
Buckinghamshire
HP6 6JY

51.6735, -0.5860

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
459 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 459 reviews since 2008
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A note of thanks from us to say how impressed we were with the service given by Mark and his team on our removal. All aspects of the move were handled professionally and with good humour. Additionally...."   more
 
" It was our first house move in 28 years so for us, it was a big decision to relocate to a new area. We instructed Cox's of Amersham because our intial chosen removers were unable to accommodate us fo...."   more
 
" Cox were efficient in their delivery and communication around this, however we were disappointed with their communication regarding box collection and removal post moving."   more
 
" All was carefully packed and arrived in good order. The removal men themselves were well-mannered, cheerful and appreciative of help given and concern expressed. All items were delivered in good tim...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 68%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 11
arrived 25
belongings 12
best 16
better 14
boxes 35
brilliant 14
care 26
careful 25
courteous 21
Cox 101
definitely 33
efficient 91
efficiently 21
excellent 67
experience 22
extremely 37
fantastic 22
friendly 78
furniture 34
good 66
great 57
H 29
happy 52
hard 57
helpful 95
highly 35
impressed 24
just 22
packed 29
packing 54
pleased 34
polite 73
process 23
professional 70
quick 19
quickly 23
quote 26
really 32
recommend 98
recommended 41
recommending 19
removal 67
service 147
smoothly 21
stress 25
stressful 19
team 88
Thank 24
WH 41
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2017
Recommended by customer in HP21

 I'm: Male 

51.8012, -0.7886
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Semi-detached to detached house move. Removers responsible for packing of glass, bottles and china. Considerable number of boxes of books!!

"A note of thanks from us to say how impressed we were with the service given by Mark and his team on our removal. All aspects of the move were handled professionally and with good humour. Additionally no breakages to report.

Will recommend to others."
 
 
Team:
Mark and team
 
 
 


Review 13 Sep 2017
Recommended by customer in LN6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.1849, -0.5940
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a house move from West Drayton, Middlesex to a bungalow in North Hykeham, Lincoln.
 
Cost: £1872
 

"It was our first house move in 28 years so for us, it was a big decision to relocate to a new area. We instructed Cox's of Amersham because our intial chosen removers were unable to accommodate us for the dates we required. Having seen a removals van for another company, we contacted them who were also unable to fulfil our needs. However, they in turn recommended Cox's of Amersham. The whole process worked like clockwork and we were thoroughly satisfied with the service provided. The staff were exemplary in their approach. We would be happy to recommend them."
 
 
Team:
Brian, 2nd Brian, Jason, Russell
 
 
 


Review 11 Sep 2017
Recommended by customer in HP11

 I'm: Male 

51.6193, -0.7350
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from home to storage and subsequent move from storage to new address

"Cox were efficient in their delivery and communication around this, however we were disappointed with their communication regarding box collection and removal post moving."
 
 
 
 


Review 8 Sep 2017
Recommended by customer in NW6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.5374, -0.2083
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture and books removed from a bungalow in Chalfont St Giles to a house in NW6. Books were already packed but remainder was packed by removal men.
 
Cost: £1980
 

"All was carefully packed and arrived in good order. The removal men themselves were well-mannered, cheerful and appreciative of help given and concern expressed. All items were delivered in good time and, in the main, taken to previously planned rooms. Beds were assembled so that settling-in was aided considerably. There was some very superficial damage to a newly decorated door frame, but given the nature and size of some pieces of furniture this was acceptable. By normal standards this was a fairly straightforward move, accomplished without fuss and in a timely manner. I would have no hesitation in recommending Cox's."
 
 
Team:
Matt, Mark
 
 
 


Review 4 Sep 2017
Recommended by customer in HP10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.6347, -0.6903
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move within radius of 5 miles from one property to the other. Fairly small amount of items including china and other important fragile pieces which required careful wrapping. Moved from large semi detached property to smaller cottage with steeper staircase that resulted in the removal guys working hard to not scratch or mark the walls as they took boxes and furniture upstairs. This was carried out with care and precision.
 
Cost: £700
 

"WH Cox and Son are a highly professional and cost effective removal company which I would thoroughly recommend.
From the initial conversation on the phone to arrange for the quote to be done to the last piece of furniture being moved into my new house I cannot fault them. Paperwork was completed quickly and payment methods were convenient.
On the day, the two removal men were polite, very efficient and quick to respond to every request. They were smartly dressed and couldn't do enough to help me given that I was moving on my own without help. They ensured that the bed frame was put back together on arrival at the new property and worked really hard to ensure that everything was left in the correct place. On finding that the garden pots would not fit into the van they went back quickly to the old property and collected them. Their overall manner was friendly whilst always maintaining a professional attitude towards their work, nothing was too much or too tricky for them. They even made sensible suggestions as to where furniture could be place on arrival at the new property. My overall experience of moving home with WH Cox and Son was excellent."
 
 
Team:
Sorry can't recall
 
 
 


Review 30 Aug 2017
Recommended by customer in HP5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.7098, -0.5835
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was very pleased with the removal service, both into storage and then later on into my new home.

"I found all members of the removal team extremely polite and efficient. They made quite a stressful time much easier by their calm, capable and speedy manner of working. Their communication both moving out and then moving in was excellent."
 
 
Team:
I had 2 different teams and they were both excellent.
 
 
 


Review 30 Aug 2017
Recommended by customer in LN10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.1498, -0.2295
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from High Wycombe to Woodhall Spa in Lincolnshire
 
Cost: £1776
 

"A brilliant move.Staff helpful.Vehicle arrived on time and was quickly loaded and away within 3 hours.

Lorry arrive on time with a phone call to keep us informed.
Unloaded and away within 3 hours,quick clean and easy.
Thank you"
 
 
Team:
Len,Russel and James
 
 
 


Review 25 Aug 2017
Recommended by customer in HP16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7031, -0.7052
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I think it was a fairly straightforward pack and move. I was going one mile but there were quite a lot of garden plants, ornaments and furniture
 
Cost: £1200
 

"This is a local firm that had been recommended by friends; they were also the most competitive quote. From start to finish the removal crew were very polite, careful and efficient. Unloading took 2 hours and we have a procedure for the collection of the cardboard boxes. I have had some questions since and they have been dealt with satisfactorily. Highly recommended."
 
 
Team:
Mick, Jordan, Matt
 
 
 


Review 25 Aug 2017
Recommended by customer in BH4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
50.7267, -1.8986
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and load day 1, last minute pack and move 100 miles to Dorset day 2
 
Cost: £2200
 

"Overall excellent, from the initial survey discussing the move options taking into account our cat through to the execution by the team. The packing and moves were handled extremely efficiently and ahead of schedule on both counts which reduced stress and meant we had a better experience overall. Very friendly teams who barely stopped to drink their tea. Good communications throughout. Couldn't recommend highly enough"
 
 
Team:
Brian, I think Paul and Charlie
 
 
 


Review 10 Aug 2017
Recommended by customer in HP9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.6218, -0.6100
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from house in Amersham to storage facility in Loudwater
 
Cost: £725
 

"The removal guys were very polite and efficient."
 
 
Team:
3 lads - can't remember their names but they were very good
 
 
 

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