W H Cox & Son (Removals & Storage) Ltd

Unit 1 Fairview Industrial Estate, Raans Road
Amersham
Buckinghamshire
HP6 6JY

51.6735, -0.5860

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
474 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 474 reviews since 2008
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have used WH Cox many times and have always found them to be extremely courteous, efficient and professional from the time we call to make the booking to the actual moving day. Some of the moves h...."   more
 
" Excellent service from the moving team, very reasonable cost for the service we received. The removal team were very professional and organised, really conscious of taking care of our house contents. ...."   more
 
" Exer lent team, very helpful nothing was too much trouble. Took care of all of our furniture etc, no damage, very friendly. Will recommend them to our friends."   more
 
" We were glad to have selected W. H. Cox's for our move. They were very helpful in arranging the date we needed at short notice and sent all the paperwork through promptly enabling us to understand al...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 69%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 68%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 26
boxes 35
care 29
careful 25
courteous 23
Cox 106
Coxs 20
definitely 34
easy 19
efficient 94
efficiently 22
Excellent 70
experience 24
extremely 39
family 20
fantastic 22
friendly 82
friends 19
furniture 35
good 68
great 61
H 30
happy 54
hard 58
helpful 100
highly 38
impressed 24
just 23
packed 30
packing 55
pleased 34
polite 76
process 25
professional 75
quick 20
quickly 23
Quote 26
really 35
recommend 103
recommended 41
recommending 19
Removal 70
service 154
smoothly 21
stress 26
stressful 21
Team 95
Thank 25
WH 44
working 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Nov 2017
Recommended by customer in RG10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.4763, -0.8027
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was a very simple one from one rental property to another. A lot of our furniture is in storage due to being a short term move.
 
Cost: £640
 

"We have used WH Cox many times and have always found them to be extremely courteous, efficient and professional from the time we call to make the booking to the actual moving day. Some of the moves have been much more efficiently expedited than others due to the team we have had on the day. WH Cox are very competitively priced and nothing is too much trouble. It is very important to get on well with the Removal Team as they can make a very stressful tiring day seem a little easier.

At times I did not feel that the Head of the Team, Lee, was fully engaged with the rest of the Team and it seemed at times that they were left doing all of the work which could have been made easier if he had got stuck in aswell. This was the case when he was previously in charge of a move that we did from Jordans to Seer Green. He does not always come across very positively. Indeed as soon as he arrived he said that he did not think that the contents of the house would fit in the the two vans that he had, which did not make a great first impression and when it was all packed in there was at least 30% capacity left in the van. The two younger guys were extremely helpful and very courteous and in my opinion went the extra mile without even being asked.
"
 
 
Team:
Lee, Jordan and Jack
 
 
 


Review 20 Nov 2017
Recommended by customer in AL6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8540, -0.2035
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move

"Excellent service from the moving team, very reasonable cost for the service we received. The removal team were very professional and organised, really conscious of taking care of our house contents. I would highly recommend WH Cox & son's, really reliable and made moving house really easy and smooth, nothing was too much trouble.

The office staff were also very supportive, answering any questions and accommodating our change of moving date, they confirmed what to expect on the day and assured us they would be there to complete our move, all gave us piece of mind as the moving timelines are so tight.

Thank you a great service provided."
 
 
 
 


Review 13 Nov 2017
Recommended by customer in HP10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6418, -0.6938
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved fromm our house to a smaller property, this involved storage of household for 5 days

"Exer lent team, very helpful nothing was too much trouble. Took care of all of our furniture etc, no damage, very friendly. Will recommend them to our friends."
 
 
Team:
Mark, Paul & James, lovely friendly guys, well done and thanks for all your hard work.
 
 
 


Review 9 Nov 2017
Recommended by customer in WD3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6526, -0.5178
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a short distance move, downsizing our home.
 
Cost: £1000
 

"We were glad to have selected W. H. Cox's for our move. They were very helpful in arranging the date we needed at short notice and sent all the paperwork through promptly enabling us to understand all the details, terms and conditions. Whenever I needed to phone them, they were very helpful and offered great service throughout the move."
 
 
 
 


Review 2 Nov 2017
Recommended by customer in HP6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.6744, -0.5947
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a 3 bedroom house (furniture, outdoors, clothes and personal effects) within a mile radius
 
Cost: £2500
 

"A very professional firm with local knowledge and experience.
Accommodating to my circumstances moving between houses on different days and solution-orientated.
Delivered and completed work always to time on all three days.
I always felt confident in their care and treatment of my belongings.
Very presentable and courteous handlers on the day through the whole team.
Would definitely recommend
Many thanks"
 
 
Team:
Steve (owner), Mark (lead)
 
 
 


Review 17 Oct 2017
Recommended by customer in EX21

 I'm: Male 

50.7152, -4.2270
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move

"All the staff from Cox removals were very pleasant, willing and hard working. Working alongside them made the move as easy as any long-distance move can be. Every member of the team was really obliging and understood any anxieties we had and did their best to relieve our stress.
The team worked tirelessly and with good humour and we can't recommend them highly enough. The costs were extremely competitive."
 
 
Team:
We had many so apologies if I don't have all their names....Paul, Brian, James - were the 3 consistent members of the team -all brilliant. In addition, we had another Brian, Jordan and Lee. Thank you to you all!!!
 
 
 


Review 14 Oct 2017
Recommended by customer in WD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.6990, -0.4056
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
W H Cox packed all our items and loaded up over 2 days due to restricted access to the house we were moving from All went extremely smoothly

"This was the second time we had used W H Cox & Son to move house

Despite various delays with the house purchase they were very easy to deal with to check availability for completion days

They were very quick with the move over 2 days. All staff were very polite , helpful and friendly"
 
 
Team:
Paul
 
 
 


Review 12 Oct 2017
Recommended by customer in HP13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6437, -0.7756
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
standard house move
 
Cost: £1100
 

"Movers were brilliant from begining to end. would reccomend to friends and family and in fact already have done. Excellent service."
 
 
Team:
Paul
 
 
 


Review 12 Oct 2017
Recommended by customer in HP22

 I'm: Male 

51.8032, -0.7124
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From one house to a barn 8miles away.

"Brilliant"
 
 
 
 


Review 9 Oct 2017
Recommended by customer in DE4

 I'm: Male 

53.1158, -1.5793
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move covering around 130 miles to new home.

"we were really happy with the support we received from the removal team over the course of the two days. They were really friendly, helpful and polite. It was pouring down when they had to unload the van, not a great day really but they did it with a smile. Also the call a few days before to ask if the team could come earlier and load up the van as really appreciated.

The process prior to the move could have been improved I think, with maybe a call to explain all the points above where I indicated a 'no'. I am sure these points are covered in the supporting paperwork, but house moving is stressful and sometimes it helps to actually have a chat with someone to take you through the points you may have missed."
 
 
 
 

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