Robinsons of Aylesbury

9-11 Edison Road, Rabans Lane Industrial Estate
Aylesbury
Buckinghamshire
HP19 8TE

51.8224, -0.8507

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
682 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 682 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very happy with the service. Great team of people. Quick quote at short notice and speedy loading and unloading during our move. Staff were polite and liked to laugh."   more
 
" The whole experience was very well organised and implemented and the removal Guys were extremely helpful and efficient."   more
 
" What I thought was going to be a stressful day, turned out to be easy. The 3 men arrived on time, were extremely polite, and seemed to be having fun! Nothing was too much trouble for them. Another mov...."   more
 
" Excellent service, they arrived on time and were very professional. They dismantled 3 beds and a wardrobe and put back together in new property quickly. Would definently recommend to anyone."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 34
B 19
belongings 19
best 16
better 14
boxes 26
brilliant 15
care 43
careful 19
certainly 14
cheerful 14
courteous 33
crew 29
damage 19
definitely 15
delighted 15
delivery 16
didnt 15
difficult 15
easy 27
efficient 85
efficiently 28
Excellent 102
experience 30
extremely 29
fantastic 16
friendly 97
furniture 37
good 84
great 56
Guys 35
happy 48
Hard 40
helpful 120
highly 35
packed 31
packing 34
pleased 33
polite 79
professional 81
recommend 93
recommended 31
removal 76
Robinsons 144
service 175
storage 34
stress 31
stressful 29
team 77
Thank 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Feb 2018
Recommended by customer in Mk18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.989094, -0.98062
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Robinsonís were brilliant. Great service and a great team.

"Very happy with the service. Great team of people. Quick quote at short notice and speedy loading and unloading during our move. Staff were polite and liked to laugh."
 
 
Team:
Dave, Ace
 
 
 


Review 16 Feb 2018
Recommended by customer in HP16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7050, -0.7459
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All very efficient and helpful in all aspects

"The whole experience was very well organised and implemented and the removal Guys were extremely helpful and efficient."
 
 
 
 


Review 4 Feb 2018
Recommended by customer in HP27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7229, -0.8320
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move comprised of furniture from a 2 bedroom house to a 3 in the same town. Garden pots and furniture were also moved including Belfast sink.
 
Cost: £747
 

"What I thought was going to be a stressful day, turned out to be easy. The 3 men arrived on time, were extremely polite, and seemed to be having fun! Nothing was too much trouble for them. Another moving company who gave me a quote, whined and moaned about the removal of a Belfast sink. So I was a little nervous when I pointed to the sink for them to move. They didn't flinch, said they'd moved many before, and carried out the job in no time. They were laughing and joking a great deal which made it all seem effortless. I do not know how they did what they did in the time.
Thank you for such great service."
 
 
Team:
One was Ace but I can't remember the others.
 
 
 


Review 17 Jan 2018
Recommended by customer in HP22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8229, -0.7808
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move
 
Cost: £950
 

"Excellent service, they arrived on time and were very professional. They dismantled 3 beds and a wardrobe and put back together in new property quickly. Would definently recommend to anyone."
 
 
Team:
Daniel Payne plus 4 other lads (sorry didn't get there names)
 
 
 


Review 2 Jan 2018
Recommended by customer in HP20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.8159, -0.7911
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The staff arrived punctually and after I showed them what was to be packed they soon get started.
After everything was loaded they were back to their depot to await my phone call.
After I collected my room keys I phoned them and they arrived at my new address and unpacked.
They put everything where i wanted to go.
 
Cost: £514

"The staff were polite and friendly and very efficient.
I had the company recommended to me and I would do the same to other people."
 
 
 
 
Team:
Dale Ace
 
 
 


Review 21 Dec 2017
Recommended by customer in S80h
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
53.3418, -1.4856
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
moving complete house contents
 
Cost: £2650
 

"Robinsons were excellent in every aspect, from start to finish, and also after the move"
 
 
Team:
Dale and Andy ( not sure)
 
 
 


Review 16 Dec 2017
Recommended by customer in HP27

 I'm: Male 

51.7110, -0.8773
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part removal of furniture to new address and moving furniture to allow restoration of leak damage to commence.

"This was a complicated move since we have had to move out of our house at short notice, some things coming with us and others moved upstairs. Robinson's were extremely efficient and friendly and the whole move went very smoothly. I can't recommend them highly enough."
 
 
Team:
Dave and his team
 
 
 


Review 8 Dec 2017
Recommended by customer in TA3
 My Age: up to 29 
50.9071, -3.1191
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To storage = £1574. From storage = 1196.
 
Cost: £2770

"We had to move out of our property but not into our new permanent home until 1 month later. So we went into a short let and our goods went into storage.

I want to stress that all staff who help us move out and move in finally were outstanding. Hard working and nothing was to much trouble. Absolutely brilliant 20/10. "
 
 
 
 
 
 


Review 6 Dec 2017
Recommended by customer in HP21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8121, -0.7945
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4 bed house to a 3 bed house

"House move , all well packaged with packing done by Robinsonís and unpacked by us at the other end, no breakages found and every box placed where we wanted it."
 
 
 
 


Review 29 Nov 2017
Recommended by customer in LE7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6608, -0.9302
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move store and deliver
 
Cost: £1200
 

"first class start to finish"
 
 
 
 

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