Lewis & Sons

8 Silver Street
Barnstaple
Devon
EX32 8HR

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.8/10
368 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 368 reviews since 2006
 
 
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A very efficient team of friendly kind people. Cannot thank them enough for making my move go so smoothly. "   more
 
" Simon (CEO) couldn't have been more helpful. Removal men went beyond expectations and were cheerful and very helpful. "   more
 
" Lewis & Sons always provide an excellent service. They moved my parents a few years ago so it was the obvious choice to use them for our removals. Simon was very helpful with the quote and organizin...."   more
 
" Very helpful and friendly Willing to help with moving and shifting both during and after move"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 78%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
appreciated 4
aspects 6
attitude 7
best 6
better 8
brilliant 8
care 8
careful 8
cheerful 10
courteous 22
crew 8
easy 9
efficient 34
Excellent 77
experience 10
extremely 23
family 8
fault 8
finish 11
free 8
friendly 51
furniture 8
good 29
great 23
happy 10
hard 12
helpful 64
Highly 16
Lewis 59
packing 12
pleasant 11
pleased 18
polite 24
professional 45
really 8
recommend 48
recommended 10
Removal 34
satisfied 8
second 8
service 84
Simon 10
stress 13
team 38
thank 11
thanks 8
trouble 19
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 May 2019
Recommended by customer in EX31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1296
 
 
 
 


Review 23 Apr 2019
Recommended by customer in EX31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Steep narrow drive but removal firm had small vans to cape with this. The firm kindly took an items of furniture to my daughters home pre-move.
 
Cost: £1300

"A very efficient team of friendly kind people.
Cannot thank them enough for making my move go so smoothly. "
 
 
 
 
Team:
Steve Len
 
 
 


Review 9 Apr 2019
Recommended by customer in EX36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from new 4 bed house to 3 bed bungalow. Difficulty in fitting in furniture.
 
Cost: £1500

"Simon (CEO) couldn't have been more helpful. Removal men went beyond expectations and were cheerful and very helpful. "
 
 
 
 
Team:
Steve
 
 
 


Review 5 Apr 2019
Recommended by customer in BN6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
N.Devon to Sussex
Access issues in rural location dealt with.
 
Cost: £1992
 
 
 
 


Review 1 Mar 2019
Recommended by customer in EX33
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went well service was good and cheerful
 
Cost: £828
 
 
 
 


Review 1 Mar 2019
Recommended by customer in EX34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Always polite and courteous
Nothing was too much trouble this was a 2 way move as our boys were moving to a flat and we moved a few weeks later. All went seamless.
 
Cost: £1300

"Lewis & Sons always provide an excellent service. They moved my parents a few years ago so it was the obvious choice to use them for our removals.
Simon was very helpful with the quote and organizing the move. Steve and Lenny great guys!! thank you very much. "
 
 
 
 
Team:
Steve Lenny
 
 
 


Review 25 Feb 2019
Recommended by customer in EX36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed one day, moved the next
Everything went smoothly
 
Cost: £888

"Very helpful and friendly
Willing to help with moving and shifting both during and after move"
 
 
 
 
 
 


Review 23 Jan 2019
Recommended by customer in EX34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house to 5 bed house including piano.
 
Cost: £1884
 
 
Team:
Steve Lenny Richard
 
 
 


Review 12 Nov 2018
Recommended by customer in EX31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Half our property had to be collected from a rental property and half from a container in self storage. Stair case in new property was difficult but guys solved all problems easily.
 
Cost: £696

"Highly recommended. Great care was taken in all aspects. We have used Lewis's in the past and would definitely use them again. "
 
 
 
 
Team:
Steve Le
 
 
 


Review 1 Nov 2018
Recommended by customer in ML11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from Barnstaple to Lanarkshire in Scotland Disposal of surplus items for another.
 
Cost: £3948

"Staff hardworking and cooperative. "
 
 
 
 
 
 


Review 7 Oct 2018
Recommended by customer in EX39
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Lenny
 
 
 


Review 10 Aug 2018
Recommended by customer in GU21
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Was fantastically accommodating with the vagaries of my completion(Changed 3 times) was within 10 minutes of projected time (journey 190 miles approx).
 
Cost: £1320

"Mr. Lewis was always very courteous and could not do enough to make us for as comfortable as possible with the constant changing of completion dates and made his company available to suit them. Staff very professional knew their job and worked extremely hard(temperature 90) They all deserve medals."
 
 
 
 
 
 


Review 7 Aug 2018
Recommended by customer in EX33
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A downsizing move from 3/4 bed property to 2 bedroom bungalow. Bungalow had garage enbloc and no rear access as mid-terrace. It had low ceiling porch which meant furniture that was tall had to be delivered by removing a plastic panel below double glazed unit.
 
Cost: £900

"All the team were courteous, helpful and very efficient. They were professional knowledgeable and not phased by difficulties. Excellent problem solving skills and Kern professional knowledge. They took the stress out of the day and inspired confidence with a positive, can do attitude. "
 
 
 
 
Team:
Steve Jason Reg Dave
 
 
 


Review 24 Jul 2018
Recommended by customer in EX32
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very smoothly, had used Lewis's before although they were not the cheapest we had.
No troubles at all.
 
Cost: £460

"Very good company, very professional."
 
 
 
 
 
 


Review 16 Jul 2018
Recommended by customer in EX36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lewis dealt with access issues at both ends moving us from a large 6 bedroom to a small 3 bedroom property.
 
Cost: £1560

"We were very well looked after throughout by an experienced and friendly team and we are very grateful indeed."
 
 
 
 
Team:
Steve Lenny Jason
 
 
 


Review 21 Jun 2018
Recommended by customer in EX31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very smooth move with excellent care from staff.
 
Cost: £288
 
 
Team:
Richard J
 
 
 


Review 1 May 2018
Recommended by customer in EX31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth.
Excellent, friendly team.
Very caring people.
 
Cost: £750

"No complaints at all."
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in SP3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From North Devon to Wiltshire out of store.
 

"An efficient family run business.
With staff who are courteous and pleasant. "
 
 
 
 
Team:
Tason Ric
 
 
 


Review 5 Apr 2018
Recommended by customer in EX31
 My Age: 70 + 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £672

"Both men worked very hard and were most helpful."
 
 
 
 
Team:
Jason Richard
 
 
 


Review 30 Jan 2018
Recommended by customer in CF39
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No dramas-everything went better than possibly expected.
 
Cost: £1068

"The team were brilliant, courteous, polite and extremely helpful.
Nothing was too much trouble."
 
 
 
 
 
 

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