Jeakins Removals Ltd

Charles House, Denbigh Road, Laindon
Basildon
Essex
SS15 6PY

51.5691, 0.4209

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
2554 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 2554 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Barry - William Very helpful, on time, pleasant!"   more
 
" Jeakins removals office could be a bit move on the ball as they forgot to add packaging materials for our kitchen, but they got some delivered quickly and luckily we had some already. Paul, Steve a...."   more
 
" Ryan and Mick were professional, helpful and courteous. Nothing was too much trouble, if I were to move again I would definitely use Jeakins again."   more
 
" All went well Very patient and pleasant. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 46
Amazing 32
Barry 73
better 32
boys 30
brilliant 116
care 32
cheerful 54
class 28
couldn’t 32
courteous 100
credit 29
Crew 98
Danny 26
Dave 44
definitely 84
easy 68
efficient 203
excellent 394
experience 32
extremely 78
family 30
fantastic 129
friendly 385
good 315
Great 251
happy 131
hard 193
helpful 599
highly 79
Jeakins 119
Mick 132
nice 58
pleased 115
polite 240
professional 263
quick 57
really 110
recommend 322
removal 120
Ryan 63
service 468
Steve 111
stress 61
team 184
Thank 266
Thanks 176
trouble 66
working 66
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2018
Recommended by customer in CM13
51.6028, 0.2898
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2nd floor flat to 3 bed Brentwood to Brentwood.
 
Cost: £550

"Barry - William
Very helpful, on time, pleasant!"
 
 
 
 
Team:
Barry William
 
 
 


Review 11 Jan 2018
Recommended by customer in CM6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.8748, 0.3471
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house and garage down footpath, moving to 4 bed with double garage in dead end cul-de-sac.
 
Cost: £550

"Jeakins removals office could be a bit move on the ball as they forgot to add packaging materials for our kitchen, but they got some delivered quickly and luckily we had some already.

Paul, Steve and Kyle on the day were excellent.
I would definitely recommend asking for them! "
 
 
 
 
Team:
Paul Steve Kyle
 
 
 


Review 9 Jan 2018
Recommended by customer in EN9
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.6868, 0.0046
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed terraced to 3 bed semi detached.
 
Cost: £650

"Ryan and Mick were professional, helpful and courteous.
Nothing was too much trouble, if I were to move again I would definitely use Jeakins again."
 
 
 
 
Team:
Mick Ryan
 
 
 


Review 8 Jan 2018
Recommended by customer in CO16
 My Age: 60 - 69 
 I'm: Female 
 I haven't used this business before 
51.8009, 1.0192
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very satisfied. Found staff professional helpful and sociable.

Would not hesitate to use again.

Thank you."
 
 
 
 
 
 


Review 8 Jan 2018
Recommended by customer in CM1
51.7490, 0.4904
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bedroom link detached.
2 Bedroom Bungalow.
 
Cost: £750

"All went well
Very patient and pleasant. "
 
 
 
 
Team:
Mick Ryan
 
 
 


Review 8 Jan 2018
Recommended by customer in IP23
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.3070, 1.0326
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £700

"Barry and Malcolm absolutely lovely and delightful to have remove house.
Polite, professional, patient and funny.
Loved them."
 
 
 
 
Team:
Barry Malcolm
 
 
 


Review 5 Jan 2018
Recommended by customer in SS14
 My Age: up to 29 
51.5751, 0.4791
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom to 2 bedroom.
Basildon to Basildon.
 
Cost: £375

"Barry-Williams very impressed with perseverance on dismantling and re-assembly of large bed. "
 
 
 
 
Team:
Barry William
 
 
 


Review 3 Jan 2018
Recommended by customer in CM13
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.6343, 0.3417
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house. About 1 mile & 4 days before Christmas.
 
Cost: £650

"Great Service."
 
 
 
 
Team:
Paul Steve Kyle Ryan
 
 
 


Review 2 Jan 2018
Recommended by customer in CO7
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8340, 1.0236
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 4 bed bungalow to 3 bed semi house.
 
Cost: £525

"The team were fantastic, friendly, polite.
Great help and would highly recommend.
Thank you."
 
 
 
 
Team:
Ryan Dave
 
 
 


Review 22 Dec 2017
Recommended by customer in CM4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.6700, 0.3773
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 3 bed house to a 3 bed.
 
Cost: £440

"Crew were excellent and did everything quickly. I'd be happy to recommend."
 
 
 
 
Team:
Mick Malcolm
 
 
 

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