S Dell & Sons Limited

Silverdale House, Unit 1 Canalside, North Bridge Road
Berkhamsted
Hertfordshire
HP4 1EG

51.7693, -0.5844

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
280 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 280 reviews since 2008
 
 
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All went smoothly, prompt, friendly and efficient service. The team worked very hard to make our move a success."   more
 
" Relaxed and efficient not stressful."   more
 
" They were excellent. Would definitely recommend/use again. Courteous, very hard working, efficient and careful."   more
 
" Very smooth and efficient. Friendly cooperative guys."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 80%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 10
boxes 7
brilliant 11
c 7
care 15
careful 7
cheerful 11
Courteous 22
crew 7
damage 9
definitely 10
delivery 6
Dell 28
Dells 19
Despite 6
efficient 42
efficiently 8
especially 7
excellent 57
Extremely 16
family 8
fantastic 9
friendly 40
friends 6
furniture 12
good 27
Great 20
guys 10
happy 13
hard 22
helpful 52
Highly 12
just 7
man 6
packed 10
Packing 15
pleasant 8
pleased 7
polite 27
problems 7
professional 18
prompt 7
property 7
really 14
recommend 26
removal 19
service 53
team 42
Thank 13
trouble 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2018
Recommended by customer in HP23
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8027, -0.6479
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed semi to 3 bed terraced.
 
Cost: £680

"All went smoothly, prompt, friendly and efficient service.
The team worked very hard to make our move a success."
 
 
 
 
Team:
Ian Payne
 
 
 


Review 22 Dec 2017
Recommended by customer in HP1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.7521, -0.4821
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward. Period property which could make it difficult to move some furniture.
 
Cost: £625

"Relaxed and efficient not stressful."
 
 
 
 
Team:
James Carl
 
 
 


Review 8 Dec 2017
Recommended by customer in HP3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7199, -0.5343
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed flat to 4 bed house.
 

"They were excellent. Would definitely recommend/use again. Courteous, very hard working, efficient and careful."
 
 
 
 
 
 


Review 7 Dec 2017
Recommended by customer in HP4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.7589, -0.5677
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move. 1st floor to ground floor.
 
Cost: £630

"Very smooth and efficient. Friendly cooperative guys."
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in SK8
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3930, -2.1979
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £636

"Perfect service. Great customer service. Highly recommended."
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in CW12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.1610, -2.2070
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A downsizing move, very fraught and difficult for us. Problems with house purchase, so a long period in storage and an end move that had to fit rather a lot of stuff into a small space.
Unable to complete costs as i do not know whether to include months of storage.
 

"James and Carl were absolutely champion. Terrific work rate, kind, cheerful and willing to go the extra mile with difficult and awkward large furnitures being fitted into tiny spaces. They were marvelous in handling an anxious and unhappy mover (me) and I really felt we were in safe hands.
The office staff were prompt, helpful and courteous whenever we spoke to them and the gentleman who came to give the quote was thorough, competent and polite. Altogether a very good company whom I would be delighted to recommend. My special thanks to James and Carl. "
 
 
 
 
Team:
James Carl
 
 
 


Review 29 Nov 2017
Recommended by customer in SO16
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.9575, -1.4537
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Bedfordshire to Hampshire with several weeks in storage.
Challenge, securing a completion date with vendor which meant storage time increased.
 
Cost: £3607

"We used S Dell and sons Ltd as they had moved a family member recently and service had been positive.
They were also the most competitive.

Both move out and move in teams were excellent, some good banter although they do drink a lot of tea!

Would recommend them, a positive service and team."
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in NE19
55.3181, -2.3728
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from beds to Northumberland involved 2 nights away.
 
Cost: £2376

"Excellent service - all goods packed with care. No breakages! Cheerful and polite service. "
 
 
 
 
Team:
Jo Dave
 
 
 


Review 6 Nov 2017
Recommended by customer in HP4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.7569, -0.5508
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1015

"I used Dell and sons when I moved out of the family home while going through a divorce and they were so brilliant I used them again when I moved back to my old home. I cannot praise them too highly.

They made a terrible and stressful experience so much easier to cope with."
 
 
 
 
 
 


Review 25 Oct 2017
Recommended by customer in HP4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7689, -0.5729
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a large 6 bed house to smaller. Fitting everything in was a challenge.
 
Cost: £2952

"Excellent service from Dell's. Team were punctual and helpful through the whole process. "
 
 
 
 
 
 

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