House 2 Home Removals Ltd

Unit 9 Forge Works, Northampton Rd Weston-on-the-Green
Bicester
Oxfordshire
OX25 3AB

51.8646, -1.2244

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
333 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 333 reviews since 2011
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Although I only moved about 1 mile, it was still a big effort for an elderly, disabled person. I found the company very friendly and helpful at every stage."   more
 
" This company came highly recommended from someone I work with, so although their quote was not the cheapest we decided to use them. We had no regrets about the decision. They gave an excellent servi...."   more
 
" Very professional, only I complaint, they put a bedside cabinet in a wardrobe which we didn't find on 1st night which had the bolts for a bed in the drawer. "   more
 
" Iíve used this company before and recommended them to friends. Never again though. This time they didnít put adequate covering on my brand new carpets and walked mud into them. When I mentioned this ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 14
belongings 10
better 10
boxes 16
brilliant 11
care 19
careful 11
couldnít 7
courteous 26
crew 8
damage 8
definitely 18
easy 12
efficient 49
efficiently 8
excellent 64
expected 7
experience 10
extremely 23
family 9
fantastic 20
fault 7
finish 7
free 15
friendly 58
furniture 14
good 31
Great 36
guys 20
happy 20
hard 20
helpful 86
highly 32
packed 17
packing 24
polite 53
professional 47
property 15
Really 22
recommend 56
recommended 14
removal 29
removals 14
service 87
stress 20
stressful 20
team 60
Thank 23
thanks 14
trouble 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Mar 2019
Recommended by customer in OX27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.9120, -1.1679
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of 1 bed flat to house. Everything went very smoothly it was lovely to have all the unpacking done and debris removed!
 
Cost: £1067

"Although I only moved about 1 mile, it was still a big effort for an elderly, disabled person. I found the company very friendly and helpful at every stage."
 
 
 
 
 
 


Review 27 Feb 2019
Recommended by customer in OX17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.123577, -1.354642
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving locally but with a lot of engineering equipment, some of it very heavy.

"This company came highly recommended from someone I work with, so although their quote was not the cheapest we decided to use them. We had no regrets about the decision. They gave an excellent service and were also very responsive regarding communications. All of young guys who came with Richard were polite and helpful. I would certainly use them again."
 
 
Team:
Richard Mackay, Michelle
 
 
 


Review 12 Feb 2019
Recommended by customer in OX26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.9079, -1.1730
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 3 bed semi to 4 bed detached bungalow sold 2 houses, I went into storage.
 
Cost: £1600

"Very professional, only I complaint, they put a bedside cabinet in a wardrobe which we didn't find on 1st night which had the bolts for a bed in the drawer. "
 
 
 
 
Team:
Richard George
 
 
 


Review 8 Feb 2019
Not Recommended by customer in Ox15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.0197, -1.3856
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 1/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Disappointed
 
Cost: £1044
 

"Iíve used this company before and recommended them to friends. Never again though. This time they didnít put adequate covering on my brand new carpets and walked mud into them. When I mentioned this they went and got more floor blankets from the van but theyíd already made my carpets dirty. They said they couldnít get some furniture upstairs although they got it downstairs in the old property. It ended up going to my partners house as they clearly couldnít be bothered to try. They dented and scratched the side of my fridge freezer. Only one hanging box for clothes was used when they packed 4 hanging wardrobes full time of clothes. My dresses and my sons shirts and suits were shoved into cardboard boxes.
"
 
 
 
   Business Reply:

We were very pleased to see that we had scored 10s for all the ratings apart from the packaging where we were very disappointed to receive a score of 1. We have subsequently contacted the customer to investigate further as we had not been advised of their issues following the removal.

We take on board all the comments received and have provided the customer with a suitable resolution.

We are happy to receive constructive feedback from our customers and always look to improve our service where required to provide an excellent customer experience.
 


Review 16 Jan 2019
Recommended by customer in OX15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.0341, -1.3227
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and move service, spread over 2 days.
 

"A few items damaged (pedal bin and a lamp shade).
and one item of furniture scratched, but otherwise, all looked after. "
 
 
 
 
Team:
Ben George Richard Sammy
 
 
 


Review 14 Jan 2019
Recommended by customer in DX5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Cost: £1018

"Very impressed with how the move went "
 
 
 
 
Team:
Ben George
 
 
 


Review 14 Jan 2019
Recommended by customer in RG9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.5923, -0.9375
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"Polite, courteous, good attention to detail.
"
 
 
 
 
Team:
Richard Geor
 
 
 


Review 10 Jan 2019
Recommended by customer in OX29
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.8059, -1.5060
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 2 bed bungalow to a 3 bed house.
 
Cost: £600

"Connor,George and Sammy were brilliant! Professional and polite throughout what was a very long day! Thank you to all at house to home-would definitely recommend."
 
 
 
 
Team:
Connor George Sammy
 
 
 


Review 9 Jan 2019
Recommended by customer in OX26
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8897, -1.1437
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a 3 bedroom house. Largest most awkward item was a large potted tree!
 
Cost: £600
 

"House2Home (Richard and George) were brilliant!
My wife and I had never used a removals company before and did it ourselves before. Now that she was heavily pregnant, we decided to use house2home and they made the whole process almost stress free. Definitely worth the money!

Faultless service!"
 
 
Team:
Richard and George
 
 
 


Review 3 Jan 2019
Recommended by customer in OX26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.8932, -1.1374
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved to Bicester from another town. Everything went very smoothly.

"They were lovely. They stepped in at the last minute when our original company let us down. They were polite, friendly and professional - as well as being good-humoured and patient!"
 
 
 
 


Review 3 Jan 2019
Recommended by customer in OX26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9080, -1.1658
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team turned up on time and were friendly and extremely professional.

"The whole process from getting a quote to the actual move was seamless. We had a date change a week before the actual move and this was dealt with and the move itself went amazingly."
 
 
 
 


Review 23 Dec 2018
Recommended by customer in OX25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.8699, -1.1212
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had to split my sale and purchase and go into storage in between, which house2home also provided.

"Amazing service from amazing staff. So helpful, I felt house 2 home went the extra mile to make my move so much easier. I felt totally at ease with two moving days and going into storage with house 2 home in between. Beds were dismantled when moving out and reassembled when moving in. This was fantastic. Everything handled with care and no breakages or damage to anything. Would definitely use again and recommend to anyone."
 
 
Team:
Michelle and Richard
 
 
 


Review 18 Dec 2018
Recommended by customer in OX17

 I'm: Female 
 My level of experience of similar services: Average 
52.0740, -1.2677
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I used House 2 Home''s service recently when I was moving home and am very happy with them.
 
Cost: £1100
 

"They arrived at 8am on the day to pack all my stuff which was all done by midday and unloaded at the other end very quickly. They were very professional and friendly, and were very careful with my belongings. One aspect I found really helpful was they allowed me to keep the large wardrobe boxes for a couple of weeks while I was waiting for my wardrobes to be delivered. They were happy to come around twice to collect my empty cardboard boxes and bubble-wrap.

I would definitely recommend them as they are easily the best out there and the most professional. The office staff are equally helpful and nothing is too much trouble."
 
 
Team:
Richard
 
 
 


Review 13 Dec 2018
Recommended by customer in OX7

 I'm: Male 

51.9281, -1.3698
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Weston on the Green to Westcott Barton over two days. First day packing, second loading and unloading. Great team of guys for whom nothing seemed too much trouble. We have loads of books and pictures and they managed them all perfectly.
 
Cost: £1200
 

"Really nice helpful team. Good to have around at a rather stressful time. No complaints about delivering things to the garage which is quite a way from the house.
Did what was promised, on time and cheerfully!"
 
 
Team:
George, Ben, Richard and Callum
 
 
 


Review 11 Dec 2018
Recommended by customer in OX7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.9281, -1.3698
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1875
 
 
Team:
Rich Connor
 
 
 


Review 28 Nov 2018
Recommended by customer in OX26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.9078, -1.1672
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1700

"First class service could not ask for more. "
 
 
 
 
 
 


Review 28 Nov 2018
Recommended by customer in NN13
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0354, -1.1484
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed detached. We had a full garage and shed. We also had a lot of children's garden toys.
 

"We cannot speak highly enough of Ben, George and Conner. They were incredibly polite and hard working. Their speed and efficiency was amazing to watch. Their attitude was spot on and they made what could have been a highly stressful day, actual pleasant. "
 
 
 
 
Team:
Ben George Connor
 
 
 


Review 12 Nov 2018
Recommended by customer in NN13
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.0395, -1.1510
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our house was on three level with restrictive access to the top floor but the guys were able to move everything without issue.
 
Cost: £1206

"Great team friendly, professional and very polite, we have used House 2 Home twice now and would never use anyone else. We have recommend them to friends and on social medial. The team that moved us were great and very helpful."
 
 
 
 
Team:
Richard Ben Connor
 
 
 


Review 7 Nov 2018
Recommended by customer in OX26
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.9114, -1.1655
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Richard And Team
 
 
 


Review 5 Nov 2018
Recommended by customer in OX26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.903025, -1.177456
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Straight forward house to house move.
 
Cost: £1161

"Our first time using a removals company. Could not fault them. Michelle was excellent and far more informative than other companies that quoted. We had lots of problems getting an exchange / completion date so was all last minutes but no trouble and emails was answered promptly.
Richard and team were 10/10. Very polite and took a lot of care. "
 
 
 
 
Team:
Richard
 
 
 

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