Britannia Devereux of Cleveland

Daimler Drive, Cowpen Lane Industrial Estate
Billingham
Cleveland
TS23 4JD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Britannia Devereux of Cleveland 9.5/100
42 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 42 reviews since 2017
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" We filled the removal vehicle and still had some garden plants in pots for which there was no room. The team arranged for another crew who were driving to Derbyshire to pick up the plants and drop the...."   more
 
" Once again Brittania have been brilliant. I wouldn’t use anyone else. The crew were amazing, efficient, helpful and thoroughly professional and pleasant. Thank you so much. Now I can relax and enjoy m...."   more
 
" Caring family company"   more
 
" Great service - very helpful peolpe on the phones and also the house visit and pricing. All very clear. The movers and packers were outstanding - very friendly and helpful. Highly recommended. The...."   more
 
 
About Us


Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 23 Nov 2023
Recommended by customer in LE8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From North Yorkshire to Leicestershire over 2 days.

"We filled the removal vehicle and still had some garden plants in pots for which there was no room. The team arranged for another crew who were driving to Derbyshire to pick up the plants and drop them at our new address the same evening. Above and beyond care. Thank you Devereux’s."
 
 
 
 

Review 1 Sep 2023
Recommended by customer in NE17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Household items from England to Adelaide Australia.

"Once again Brittania have been brilliant. I wouldn’t use anyone else. The crew were amazing, efficient, helpful and thoroughly professional and pleasant. Thank you so much. Now I can relax and enjoy my new adventure as I head home to Australia

Sales team, office staff, assessor for quote, removalists/packers all excellent. No complaints."
 
 
Team:
All of them sorry didn’t catch their names!
 
 
 

Review 19 Aug 2023
Recommended by customer in TS24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went as described Dennis and Lewis were superb and made us feel at ease

"Caring family company"
 
 
Team:
Dennis and Lewis
 
 
 

Review 18 Aug 2023
Recommended by customer in LS17
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from Yarm to Leeds with some challenging access to the place in Yarm.

"Great service - very helpful peolpe on the phones and also the house visit and pricing. All very clear. The movers and packers were outstanding - very friendly and helpful. Highly recommended. The only slight issue was they did commit to coming back to pick up the old boxes which never happened despite a couple of chasers - however the service is really exceptional so I would recommend this firm."
 
 
 
 

Review 23 May 2023
Recommended by customer in TS15
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Complete packing and removal from a large house to a smaller one only a mile or so away.

"Excellent service. Very,very punctual. More men on the job than expected thus everything went smoothly. Extremely efficient and plenty of packing materials.

A more detail explanation of what would happen would have helped us prepare better. Items were packed so quickly that if you stood still you got packed as well. This meant that cleaning materials, brushes, mops etc were packed and therefore we were unable to clean up. Things like this should be pointed out beforehand.
At the time of estimating more detail of the type of boxes to be used would also help and remove any worries. ie clothes in wardrobe type boxes."
 
 
 
 

Review 22 May 2023
Recommended by customer in GL20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from North Yorkshire to Gloucestershire. The move was done over two days .

"The move was as ever stressful and hard work. However the guys who moved us were tireless, very hard working , polite and came up with solutions to every problem that arose .
They just didn’t stop working and moved all the difficult awkward items we asked them to .
Absolutely brilliant job ."
 
 
 
 

Review 22 May 2023
Recommended by customer in TS22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved from North Hertfordshire to NE Cleveland 220+ miles. Having lived in my previous home for 25+ yrs and had accumulated more than I realized! 4 men + 2 18 tonne lorries arrived late Tuesday Morning and by Thursday early afternoon had packed up all my belongings into the two trucks, including plants, garden equipment and furniture, a home office 4 double bedrooms a conservatory contents and a garden Shed contents plus the regular kitchen lounge, dinning room etc.. Phew! Who knew I had so much!! I was a bit overwhelmed at times and it could so easily have gone pear shaped, if it were not for the diligence, hard work, early start and late finish where necessary of the 4 menw - who did not take breaks apart from cups of tea.

"I moved from North Hertfordshire to near Billingham in Cleveland, and instructed Britannia Devereux of Cleveland to be my removers. Their price was competitive a little more than a local removal service but they would only be 5 miles away from my final destination - and as I was moving over a Bank holiday weekend. The removers 4 in total with 2 big 18 tonne trucks turned up late morning on the Tuesday and by Thursday early afternoon they had packed all my possessions, every item I wanted into these two big trucks! They then had a good 5-6 hr journey back to their depot. But early the next morning - Friday at 9.00 a.m. they were ready and poised with one of the trucks and 4 men to unload, and where necessary i.e. the bed etc., assemble and empty the truck - the weather was not good but they covered the flooring with a form of ‘cling film’, dust mats and blankets to avoid the wet weather damaging my flooring. They did not stop apart from a nature break and cups of tea. They were energetic throughout, polite and helpful. They left late in the day, but we had a bed and all boxes unloaded in the respective rooms. The next 3 days we unpacked as many boxes as we could (which were all labelled) flat packing the boxes for ease of storage and when taking away. The Tuesday morning the 2nd truck arrived and it was a full on day with 4 men working their socks off. We continued unpacking boxes and 10 days later gave a call to collect the emptied flat packed boxes which we had kept dry. within a day or two they called to say they were coming to collect said boxes. Which indeed they did. It is now 15 days since the move and I only have one broken item (a ramekin) and another 20+ boxes to unpack. We have worked tirelessly unpacking - which just goes to show how hard the guys worked packing the chattels up! As I said to Lewis and his team, they did a great job I couldn’t be more pleased"
 
 
Team:
Lewis Andy Bob & Dennis
 
 
 

Review 25 Jul 2021
Recommended by customer in TS12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing up a large house and moving to a new one.

"The team were extremely efficient, very hard working and always polite."
 
 
 
 

Review 15 Jul 2021
Recommended by customer in DN21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
A three day move via storage from the north east to lincolnshire

"The visit to my home for quotation purposes was efficient the price given for the move was higher than we thought it would be. The timings and helpfulness was spot on and Britannia where very helpful and understanding of our needs, I would certainly consider using Britannia again in the future. The lads that provided the actual move where largely grafters very polite and very good at what they do, and in my opinion are much under paid and valued by the company.

I was on site watching the movers work without exception and was impressed however over 50% of my belongings was redelivered with scratches, marks, and scuff marks. This was expected and has happened in the past when storage is utilised and the furniture etc is out of sight. All removal companies are the same in this respect, you just have to be prepared for damage and Britannia are no different.... We will never put our property into storage again no matter what.

All in all and after all is said, it went well in many respects there is no such thing as a good move in my opinion.
"
 
 
Team:
Francis Mike and every single mover
 
 
 

Review 14 Jul 2021
Recommended by customer in PO9
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from North Yorkshire to Hampshire over 3 days. The first day was spent packing and loading, the second was loading last minute items and the third was delivery, unloading and placing items.

"The movers turned up exactly on time and worked constantly and diligently throughout. They took great care when packing and loading.

Moving house is a stressful experience but Britannia Deveraux staff eased that stress with their professional approach from estimation, through contract, to collection and delivery. We always felt confident that they would deliver a thoroughly professional service which they did."
 
 
Team:
Andy and Denny
 
 
 

Review 5 Apr 2021
Recommended by customer in TS15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Four bedroom to Five bedroom house move. Several Large wardrobes dismantled and rebuilt. Several heavy and fragile items. Moving From Country Durham to North Yorkshire.

"We have moved with Britannia Deveraux previously 10 years ago and then we were hugely impressed therefore we had no hesitation booking them again.

We were delighted that the standard of service continues to be of the highest possible standard.

The company I am sure a proud of the staff who are polite, professional and highly skilled.

I would recommend that if you are moving home then call Britannia Deveraux first and you won’t be disappointed.
If you want a :
Great price
Great people
Trusted the company and staff

Then call them now and relax in peace of mind you won’t be disappointed."
 
 
Team:
Great removals - Paul, Lee and Dale. Excellent Sales -Frances
 
 
 

Review 26 Mar 2021
Recommended by customer in CA10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had a pack and move service.

"All items were packed, except for the essentials, the remainder in an hour on day two.
At the new property all items were unpacked and positioned where requested.
All the lads were very pleasant and nothing was too much trouble. Excellent service would definitely recommend them.

We have used different Companies in the past but only when moving too/from areas that Britannia do not cover"
 
 
 
 

Review 26 Sep 2020
Not Recommended by customer in YO25
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Durham to Driffield. Standard move.

"The team were punctual and hardworking. The company offered good value and organisation.

My experience overall, however, wasn't positive, as the van sent for the job was too small. The company offered to send another van to collect what was left, which wasn't much, but we were told that the first van would have to wait until the second arrived which might have been late afternoon. This would have meant that once the delivery firm were unpacked at the other end, it would have been well into the evening. I just said I would return and collect the other things myself the next day, which I did.

We made an estimate of our furniture and belongings ourselves, as the booking was made during Covid restrictions. I accept that there was more than we estimated, but still expected a bigger van than the one that was used.

Also, when unpacking at the other end, we found a box that had been smashed. It had in it a plastic filing cabinet and a toy that were damaged. These did not have monetary value, but the toy had sentimental significance. We were not told about this damage. Two items of wooden furniture also were superficially damaged.

We signed a form to say everything had been received, but it is not until you get everything out and sorted that you realise these things. I wonder if customers could be told that they should take as long as they can to check everything before the deliverers depart? We felt that they were ready to go, and didn't advise us to check everything thoroughly. "
 
 
 
 

Review 17 Sep 2020
Recommended by customer in TS9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
All that we asked for and about was met with. Initial discussions were excellent, with all questions and queries answered. On the day, work was carried smoothly and efficiently.

"Devereux was recommended to me by a friend - and after the excellent service we received, I would have no difficulty in doing the same for others."
 
 
Team:
Andy + Mark and John
 
 
 

Review 16 Sep 2020
Recommended by customer in TS9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
A local move gt ayton

"Very happy"
 
 
Team:
Cannot remember date of move was 28th August
 
 
 

Review 16 Sep 2020
Recommended by customer in ST7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were moved from a 4 bed detached house to a 3 bed bungalow in a different part of the country over 2 days.

"The lads who moved us were very hard working, pleasant and experienced. Nothing was too much trouble for them and the represented the company brilliantly."
 
 
Team:
Paul and Dean on the van, Andy in the office.
 
 
 

Review 24 Dec 2019
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
I have used Britannia before and was keen to be a returning customer based on a great experience last time. This time round however the experience was very different. Sadly I found (most of) the team to be lazy, disorganised uncooperative with each other. Despite having the initial survey done the van sent on the day was WAY too small for the job and only about half to two thirds of the size required, this meant I had to arrange for 4x additional cars, a trailer and a return trip in order to cover the shortfall on the day - this seriously added to the stress. Such a disappointing experience this time around, more so as I also recommended their services to our buyer who stated they had a very similar experience although their truck was much bigger than needed.

"Any date agreed verbally is worth nothing until the move has been paid for in full, the can and will give up your slot without notice until paid for.

Always err on the side of caution when calculating van size - you always need more than you think and in our case clearly more than they thought

Don't allow the truck to block your driveway if you have a car on it, I was blocked in after the loading was complete and then the lads decided to take their tacho break for an hour blocking me in as they were unable to start the van - this added an unwelcome delay just because they didn't suggest I moved the car beforehand.

The experience before the move was very straightforward and I was happy to be a returning customer, although we verbally agreed and pencilled in a date I found my slot (and also my buyers slot) had been given away to another booker. I fully understand that it is not confirmed until paid for and I accept that without issue, but a call to tell me that the slot was about to be given away or indeed had been would have been useful as the whole chain was left working to a date that could no longer be met.

The team we had on the day were all related and perhaps this familiarity led to their contempt with each other, one lad was so lazy their own team didn't want him and chose to leave him behind - the others faired better but still sitting down and talking too much when there was clearly still lots to do and a short time frame remaining.

Would I use Britannia's again, yes surely, they are competitive, punctual and didn't break anything, but I would be more pedantic about the team I get, the size of the van and the moving date confirmation

"
 
 
Team:
Andy Dale, Francis
 
 
 

Review 9 Dec 2019
Recommended by customer in TS15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 pick ups and 4 drop offs.

"Could not fault the service in any way."
 
 
Team:
Lewis, Stephen and Mike
 
 
 

Review 26 Nov 2019
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Albeit more expensive than other firms the service was excellent, the lads on the van were first class, nothing too much trouble.

"The move went very well, no problems, movers arrived on time and behaved in a professional friendly manner"
 
 
Team:
Can remember names
 
 
 

Review 11 Nov 2019
Recommended by customer in CA4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move from a 6 bedroom house to a 4 bedroom house, full packing and removal service used, from Co Durham to Carlisle over a four day period

"The customer service from initial contact throughout the whole process was excellent. We had four removal guys over a four day period which included packing and some unpacking, they were all very hard working and provided a first class service, I would highly recommend this company and will certainly be using them again in the future and will recommend to friends and colleagues"
 
 
Team:
Rob, Paul, Ashley, Lewis, John, Mark
 
 
 
Back to top

» 3 2 1