Britannia Devereux of Cleveland

Daimler Drive, Cowpen Lane Industrial Estate
Billingham
Cleveland
TS23 4JD

54.6101, -1.2608

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 10/10
6 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 6 reviews since 2017
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The 2 guys were very professional and did great job, nothing was any trouble. They arrived at 8am in a large 22 ton lorry and everything fitted in with room to spare, so we had only one trip. Their s...."   more
 
" As a woman on my own on the day of the move, they did everything! Iím not a wimp and stronger than I look but they refused to let me help, they did all the heavy lifting, including my library and th...."   more
 
" We have not completed our move yet so it would be inappropriate to comment yet. So far so good"   more
 
" I have used other removal firms in the past but the service on Friday was superior. Andy and Kev were punctual and friendly throughout the day and I wouldn't hesitate to recommend the service."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 80%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 80%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 80%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
boxes 2
let 2
recommend 3
room 2
service 2
wrapped 2
ďThe 1
80ís 1
Absolutely 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

Budget:  


Review 6 Dec 2017
Recommended by customer in TS23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.6106, -1.2876
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 3 bedroom house to a 3 bedroom house
 
Cost: £600
 

"The 2 guys were very professional and did great job, nothing was any trouble. They arrived at 8am in a large 22 ton lorry and everything fitted in with room to spare, so we had only one trip. Their supplied boxes specially for clothes and all the mirrors, TVs were specially wrapped. I would recommend them to friends."
 
 
 
 


Review 16 Nov 2017
Recommended by customer in TS23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.5934, -1.2847
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved on a rainy day at the end of October. The 2 men that arrived couldnít have been more helpful. The weather was no issue for them.
 
Cost: £240
 

"
As a woman on my own on the day of the move, they did everything! Iím not a wimp and stronger than I look but they refused to let me help, they did all the heavy lifting, including my library and the 14 boxes of books that weighed a tonne!! They made it look so easy and did it all so quickly.
When I arrived at my new home, all I had to say to them was which room the items needed to go in and again everything was done for me. We even nicknamed one of the bedrooms ďThe 80ís roomĒ because of the decor and itís stuck! I still call it that!
They were extremely careful with my glass cabinet which was my only concern but I truly had no need to be worried. It was all carefully wrapped prior to the move.
I would recommend Devereux to anyone! They arranged everything at short notice too, just 5 days notice.

So easy!! Absolutely fantastic service! Canít praise them enough!!"
 
 
Team:
Kieran and Paul
 
 
 


Review 31 Oct 2017
Recommended by customer in PR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.6942, -2.6703
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Show All
 
 
Customer Review
 
Moving home, contents to storage while we found a new house. Just waiting for completion about 19/12/2017

"We have not completed our move yet so it would be inappropriate to comment yet. So far so good"
 
 
Team:
Paul H and Steven
 
 
 


Review 31 Oct 2017
Recommended by customer in TS15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.511612, -1.35874
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My contents were moved from a cottage type property in Newcastle to a 3 storey town house in Yarm.
 
Cost: £480
 

"I have used other removal firms in the past but the service on Friday was superior. Andy and Kev were punctual and friendly throughout the day and I wouldn't hesitate to recommend the service."
 
 
Team:
Andy and Kev
 
 
 


Review 12 Aug 2017
Recommended by customer in Ts18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.5624, -1.3652
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving from a cottage to a bungalow. I had collected over 20 years of collectables, some junk some valuable. I also lived in a small community and access was difficult.

"Because of access I had agreed with the farmer next door to use his land to park the large removed van, this meant that the young men had to load into a smaller van, then drive to the farm and unload and load it onto the large van, therefore doing the work twice.
I felt under the circumstances that they worked very hard and did it cheerfully.
I cannot think of any suggestions for improvement as they did it very well, the only improvement for me would be to go on holiday and let my family do it for me."
 
 
Team:
Phil, Kevin and Ste.
 
 
 


Review 11 Jul 2017
Recommended by customer in SE16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.4912, -0.0571
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection/delivery of event kit

"Devs always do us proud - thanks Mike and the team!"
 
 
 
 

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