Ramshaw Transport Ltd

Adj 47 Swan Street, Evenwood
Bishop Auckland
County Durham
DL14 9RN

54.6240, -1.7647

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating 9.2/10
72 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 72 reviews since 2015
 
 
 
Sales & Support 8.9/10 Sales & Support Rating 8.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9/10 Collection & delivery Rating 9.0
Our property was collected and delivered as agreed

 
Service 9.3/10 Service Rating 9.3
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The 2 young men that covered our removals were professional from start to finish, They were friendly and courteous throughout. I would certainly highly recommend"   more
 
" extremely satisfied with the service. Would recommend Ramshaws to other friends."   more
 
" excellent. they were on time, polite, helpful, hard working and did exactly what we wanted."   more
 
" We had wonderful experience and we will try again in future."   more
 
About Us


Ramshaw Transport offers the complete range of professional removals and storage services for both home and business. We are based in Bishop Auckland and provide a removals service and storage facilities for Darlington, Durham, Newcastle and all areas in the North of England. We handle everything from a local move to national and international relocations.
Over the years we have developed a perfect balance between the professional service of a large company, combined with the attentiveness and personal touch of a family run business.
We understand that moving can be life changing and stressful event, so you can rest assured when you choose Ramshaw Transport for your removals and storage needs everything will go as planned.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 96%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 69%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

better 3
Brilliant 5
care 3
caused 2
cheerful 2
completely 2
courteous 4
Dave 2
DEFINITELY 3
easy 2
Efficient 4
effortless 2
exactly 2
excellent 8
Exceptional 2
extremely 3
fab 2
fantastic 4
finish 3
friendly 9
friends 2
Good 12
great 7
guys 3
happy 5
hard 2
help 3
helpful 9
highly 4
James 3
John 2
just 3
lads 5
people 4
pleased 3
polite 5
professional 10
Ramshaw 3
Ramshaws 3
recommend 11
Removal 11
removals 3
satisfied 3
service 15
stress 4
stressful 5
team 11
thank 3
thanks 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2017
Recommended by customer in TS17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.5154, -1.3090
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ramshaw moved my elderly father into a retirement apartment from a bungalow.
 
Cost: £216
 

"The 2 young men that covered our removals were professional from start to finish,
They were friendly and courteous throughout.
I would certainly highly recommend"
 
 
Team:
Jack and Ryan
 
 
 


Review 15 May 2017
Recommended by customer in LS25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.7964, -1.2427
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Goods moved from Northern Ireland to North Yorkshire
 
Cost: £2765
 

"extremely satisfied with the service. Would recommend Ramshaws to other friends."
 
 
Team:
James Adair and other
 
 
 


Review 15 May 2017
Recommended by customer in LS29
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.9198, -1.8090
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we just moved some heavy furniture from our old house to our new house which has been built in the garden, so a move of only 20 metres
 
Cost: £180
 

"excellent. they were on time, polite, helpful, hard working and did exactly what we wanted."
 
 
Team:
steve and stuart (i think)
 
 
 


Review 20 Apr 2017
Recommended by customer in BT37
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6852, -5.8835
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Durham to Belfast, happily after we received our items well on time and in one piece. I would say thanks for the team particularly Shaunna Bailey and Thomas.
 
Cost: £1500
 

"We had wonderful experience and we will try again in future."
 
 
Team:
Shaunna Bailey and Thomas
 
 
 


Review 10 Apr 2017
Recommended by customer in NE11
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.9046, -1.6180
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Newcastle to Gateshead moving us from a rented property to our first bought home. A stressful day to say the least because there were delays in the completion due to someone higher up in the chain. We had to move our entire house, where we had already boxed up all of our smaller items (every mug, plate, pair of jeans, DVD, everything) prior to the move, but they moved all of that, our sofa, beds, chest of drawers, dishwasher, fridge/freezer and more in under an hour. We were initially quoted 180 but because of issues up the chain, we had to pay an additional 180 on top of this for extra time wasted by the vendors.
 
Cost: £360
 

"I cannot thank Dave and the team enough for their help with our move. They were extremely professional and a good laugh too. They were able to pack up our entire house in less than 40minutes.

Sadly there was a complication with our move and they had to wait around for a while whilst our vendors were getting out of the property, but regardless the team were professional and patient, and made things really easy on me and my wife. This was one of the most stressful days of our lives, but Ramshaw made things much easier for us and even calmed us down at points.

They were easy to talk to, very sociable and very professional. I couldn't ask for a better team to help with our move. If i were to ever more again, I would DEFINITELY use Ramshaw, and specifically ask for the same people to move us.

I can only give the highest praise for this company."
 
 
Team:
Dave
 
 
 


Review 15 Feb 2017
Recommended by customer in DH6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7214, -1.5087
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move took place on Friday 3rd February.

"Without question it was an extremely stressful day! I must add that this stress was not caused by your staff!

It was caused by Solicitors & Estate Agents? The team of 3 who represented your Company, worked tirelessly: The were polite, helpful & curtious.

I would be happy too recommend Ramshaws to anyone & as we are taking 6 months too find our next home. Once we find the right property we are more than likely too ask Ramshaws too move us again!

Regards,

John & Eileen Hudson"
 
 
Team:
The 2 ladies in the office & the 3 lads who did a first class job!
 
 
 


Review 20 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very helpful , office and removal staff"
 
 
 
 


Review 17 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"The office staff and the removal team were responsive, professional, hard working and completely reliable. If only all the other parties involved in helping us move house had been as good as Ramshaw there would be no stress involved in moving house at all!"
 
 
 
 


Review 17 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Efficient and courteous"
 
 
 
 


Review 5 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"The 2 removal lads were excellent, James and Baba i believe their names are. Grafted really well all day, friendly and helpful."
 
 
 
 

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