Gentle Giants Removal Company

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

51.1397, -0.8688

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
718 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 718 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First class company, highly recommend, service exceptional, polite to us and our furniture. "   more
 
" Team leader went and sorted issues of access and parking with my difficult neighbour. Much appreciated!"   more
 
" The whole service was excellent."   more
 
" We are so pleased that we chose Gentle Giants for our office move. The whole team were excellent. From the start of the booking Sandra and the administration staff were particularly helpful even whe...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 18
boxes 26
care 23
careful 21
certainly 17
cheerful 34
courteous 40
crew 25
definitely 27
difficult 16
easy 20
efficient 89
efficiently 15
excellent 94
experience 18
extremely 32
fantastic 30
fast 16
finish 18
friendly 89
friends 20
furniture 30
Gentle 125
Giants 119
good 75
great 52
guys 38
happy 33
hard 40
help 23
helpful 159
highly 44
impressed 22
just 19
kind 15
nice 16
packed 19
packing 31
pleasant 27
pleased 27
polite 101
problems 15
process 18
professional 59
recommend 104
removal 58
service 128
Team 128
Thank 48
trouble 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 7 Oct 2018
Recommended by customer in GV26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stuff taken to and returned from storage due to refurbishment.
 
Cost: £1500

"First class company, highly recommend, service exceptional, polite to us and our furniture. "
 
 
 
 
 
 


Review 28 Sep 2018
Recommended by customer in GU8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1633, -0.6370
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A lot of 'stuff' to move and access was particularly challenging at the house I was moving away from.
 

"Team leader went and sorted issues of access and parking with my difficult neighbour. Much appreciated!"
 
 
 
 
Team:
Tony Kev Simon
 
 
 


Review 7 Sep 2018
Recommended by customer in GU33
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0472, -0.8847
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very straightforward.
3 bedroom to a 4 bedroom house over 2 days.
It was stress- free and hassle-free.
 
Cost: £2790

"The whole service was excellent."
 
 
 
 
Team:
Tony Simon Bob
 
 
 


Review 6 Sep 2018
Recommended by customer in CT18
 My Age: 30 - 39 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.1017, 1.0963
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dedicated team, who worked well and got the job done.
Moved from Hampshire to Kent.
 
Cost: £980
 
 
Team:
Tony Andy
 
 
 


Review 6 Sep 2018
Recommended by customer in GU35
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1229, -0.8611
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £931

"We are so pleased that we chose Gentle Giants for our office move.
The whole team were excellent.
From the start of the booking Sandra and the administration staff were particularly helpful even when our needs altered; and the removal team were efficient, hardworking and accommodating. They could not have worked harder.
I have no hesitation in highly recommending all of them.
Thank you for making our move so easy.
Juliet Petchey, Patner,
Howell-Jones solicitors LLP."
 
 
 
 
Team:
Nick Ross Andrew
 
 
 


Review 3 Sep 2018
Recommended by customer in GU33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.0369, -0.8990
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from 4 bed to 3 bed too much stuff.
 
Cost: £1500

"Very good move."
 
 
 
 
Team:
Tony Alan Nick Ross Andy
 
 
 


Review 3 Sep 2018
Recommended by customer in GU9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2168, -0.8008
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was quite straight forward from 2 BR apartment to 3 BR house.
Required disassembly and reassembly of beds, sofas, wardrobe.
 
Cost: £2037

"All done efficiently and with care."
 
 
 
 
Team:
Tony Bob Andy
 
 
 


Review 28 Aug 2018
Recommended by customer in GU5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.1812, -0.5238
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed detached- 3 kids/ dog so much stuff. Loft had to be cleared and garden sheds etc..
 

"It was over a year ago and I have only just come across this form I think it was approx 2.5k. Team were fantastic. Worked hard- long hours. I have 3 kids heard no bad language or spotted any smoking.
Good effort"
 
 
 
 
Team:
Matt Bob Simon Andy
 
 
 


Review 28 Aug 2018
Recommended by customer in SO24
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.1517, -1.1722
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All in all very good, especially as it was a hot day. Very hardworking in the main (although one packer was rather slow & took a lot of breaks!)(not Bob!) He was amazing. "
 
 
 
 
Team:
Bob Simon Lewis
 
 
 


Review 28 Aug 2018
Recommended by customer in GU35
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1172, -0.8194
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed room and garage large amount garden furniture.
 
Cost: £2040

"We were extremely impressed with the service provided. initial survey was efficient and explained. The moves were great very polite, extremely efficient and very careful. They were very cheery throughout the move. "
 
 
 
 
Team:
Ross Simon Bob Matt Lewis
 
 
 


Review 23 Aug 2018
Recommended by customer in RG40
51.3936, -0.8781
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5989

"Due to a delay in completing our purchase, our furniture and effects had to be stored for approximately 5 weeks, but everything was delivered on time and intact by a cheerful and willing team."
 
 
 
 
Team:
Tony Matt Mark Andy
 
 
 


Review 23 Aug 2018
Recommended by customer in GU10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.1879, -0.7368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well despite an awkward driveway at the property we were leaving. We also had not managed to pack everything before the move and the team helped with that with no complaint.
 
Cost: £3092

"The team were happy to meet our wishes and nothing was too much trouble. Very good humoured and pleasant to work with. "
 
 
 
 
Team:
Tony Alam Simon
 
 
 


Review 23 Aug 2018
Recommended by customer in SO24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.0825, -1.1312
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team arrived on time. Emptied property by 11.00am. Completed unloading in new property by 14.00.
 
Cost: £1582

"This company has on awesome reputation so I was hugely relived to secure the only remaining crew for my date. 27th July was the hottest day of the year. Nevertheless the team worked tirelessly and were courteous, considerate and cheerful throughout. Can not praise each individual too highly. This was the most stress free in my experience. "
 
 
 
 
Team:
Nick Ross Andrew
 
 
 


Review 21 Aug 2018
Recommended by customer in SO21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1584, -1.2697
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The guys were all amazing thank you so much."
 
 
 
 
Team:
Nick Ross Bob Simon Lewis
 
 
 


Review 23 Jul 2018
Recommended by customer in GU31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.9758, -0.9493
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Farnham Surrey to Petersfield (Burton) Hampshire.
Grade two listed.
Very tight stair walls.
Wardrobe had to be dismantled.
Some furniture didn't fit in.
 

"The staff were very hard working, friendly, polite and enthusiastic.
They were cheerful about the challenges they faced.
My breakables were packed beautifully.
My only compliant is I paid to have two beds dismantled and then put back together and I discovered 3 of the under bed supporting struts (metal) had not been screwed in but left lying under the bed."
 
 
 
 
Team:
Ross Matt Lewis
 
 
 


Review 23 Jul 2018
Recommended by customer in PO36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.6526, -1.2038
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very smoothly, finished on time as booked.
 
Cost: £1200

"Can't speak too highly of Alan, very co-operative and professional, nothing was too much trouble for him and obviously respected our age and lack of moving experience a real asset to your company. Lynne, admin staff, was also very competent and pleasant. Thank you from us both - a job well done. "
 
 
 
 
Team:
Aln Bob
 
 
 


Review 12 Jul 2018
Recommended by customer in GU34
51.1109, -1.0504
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"A very caring Crew and helpful considering my husband had a very bad fall on the day."
 
 
 
 
Team:
Nick Ross Gary Seb Simon
 
 
 


Review 11 Jul 2018
Recommended by customer in SW12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4381, -0.1446
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They had to collect from 4 different places so it was complicated. They handled it so well and were courteous at all times. And it was very hot on 2 July!
 
Cost: £1275

"I have used Gentle Giants before and I have nothing but praise for the company. Nothing is too much trouble for them. They are efficient, thoughtful, punctual, professional and such nice people. I can't praise them enough."
 
 
 
 
Team:
Bob Matt Lew
 
 
 


Review 10 Jul 2018
Recommended by customer in SP4
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1968, -1.7816
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Professional to the last detail.
 
Cost: £1600

"They were absolutely wonderful each and every one of them. Really re-assuring in my time of stress!"
 
 
 
 
Team:
Tony Bob Matt L
 
 
 


Review 4 Jul 2018
Recommended by customer in KT16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.3930, -0.5020
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Was pleased with he service."
 
 
 
 
Team:
Nick Matt Bob Drew Lewis
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1