Gentle Giants Removal Company

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

51.1397, -0.8688

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
692 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 692 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Considerate, helpful, positive team who really made every effort to help."   more
 
" 3 members of staff on the day were excellent. Would recommend them to others."   more
 
" Very good outfit."   more
 
" Move involved lots of garden/garage clutter. Access to flat involved narrow driveway which involved several movements of lorry to allow resident access. Team did so with good humor."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 18
boxes 26
care 22
careful 19
certainly 17
cheerful 31
courteous 39
crew 23
definitely 27
delighted 14
difficult 14
easy 17
efficient 86
efficiently 14
excellent 91
experience 16
extremely 31
fantastic 28
Fast 15
finish 18
friendly 88
friends 20
furniture 29
Gentle 123
Giants 117
good 71
Great 50
guys 37
happy 32
hard 38
help 22
helpful 155
highly 41
impressed 21
just 17
kind 14
nice 15
packed 18
packing 31
pleasant 25
pleased 24
polite 97
professional 57
recommend 104
removal 57
service 124
stressful 28
Team 118
thank 44
trouble 37
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 19 May 2018
Recommended by customer in GU27
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.0719, -0.6686
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack, move and relocate.
5 bed house unpack storage container and into new house.
 
Cost: £3000

"Considerate, helpful, positive team who really made every effort to help."
 
 
 
 
Team:
Bob Kev Andy Alan Tony Ma
 
 
 


Review 8 May 2018
Recommended by customer in GU34
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1063, -1.0558
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed and terrace house, 5 miles to 4 bed detached.
Move with packing only for kitchen items.
 
Cost: £1050

"3 members of staff on the day were excellent.
Would recommend them to others."
 
 
 
 
Team:
Bob Kev Andy
 
 
 


Review 5 May 2018
Recommended by customer in W3 6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5134, -0.2676
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Tony Nick Ross Kev Alan A
 
 
 


Review 1 May 2018
Recommended by customer in GU6
51.1435, -0.5356
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and replacement of large ornamental fountain.
 

"Very good outfit."
 
 
 
 
Team:
Ross Andy Tony Matt
 
 
 


Review 27 Apr 2018
Recommended by customer in GU7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.1837, -0.6200
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to 2 bed flat.
 
Cost: £997

"Move involved lots of garden/garage clutter.
Access to flat involved narrow driveway which involved several movements of lorry to allow resident access.
Team did so with good humor."
 
 
 
 
Team:
Bob Simon Alan
 
 
 


Review 19 Apr 2018
Recommended by customer in GU34
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1544, -0.9656
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two man team were efficient, friendly and very supportive towards my elderly mother.
 

"As above, Gentle Giants were very patient and supportive with my mother's move to a different area."
 
 
 
 
Team:
Bob Alan
 
 
 


Review 13 Apr 2018
Recommended by customer in GU9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2209, -0.7882
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house rental to own home 4 bed.
As the person who booked move did not come and see the house he mis-judged number of hanging boxes.
Also I specifically asked for details are re-assembling furniture but the guys who did the move were not made aware.
Lack of parking.
 
 
 
Team:
Ross Andy
 
 
 


Review 10 Apr 2018
Recommended by customer in KT16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.372134, -0.549354
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys came in packed and moved us without any problems.
 
Cost: £1317

"Great service.
Friendly guys.
Would recommend to all our friends and family."
 
 
 
 
Team:
Tony Kev Bob
 
 
 


Review 10 Apr 2018
Recommended by customer in PO37
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.6334, -1.1760
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The weather was a challenge, but Nick and Andrew did very well.
 
Cost: £2454

"We did think there was a box missing and phoned.
But later discovered this was a error or out part (Sorry)."
 
 
 
 
Team:
Nick Andrew
 
 
 


Review 9 Apr 2018
Recommended by customer in EH39
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0535, -2.7503
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage and move.
 

"Well organised competitive quote.
both moved men and packers were excellent.
"
 
 
 
 
Team:
Nick Matt
 
 
 


Review 27 Mar 2018
Recommended by customer in GU32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.0008, -0.9507
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office move from 1st and 2nd floor premises move 1 mile to 1st floor offices.
Heavy items and dismantling and reinstating desks etc.
 
Cost: £3673

"Excellent services as usual.
Totally reliable."
 
 
 
 
Team:
Tony Kevin Alan Andrew
 
 
 


Review 26 Mar 2018
Recommended by customer in GU9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.1972, -0.8079
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed up kitchen and hall.
Took all away to store files.
Brought back to kitchen.
 
Cost: £340

"Gentle Giants were fantastic.
Polite, helpful, worked efficiently, protected my carpets.
Nothing was damaged.
All well packed.
Mirrors and pictures protected beautifully."
 
 
 
 
Team:
Bob Andy
 
 
 


Review 15 Mar 2018
Recommended by customer in S71
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.5541, -1.4563
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team worked quicker than anticipated and asked questions all the time to ensure nothing went wrong.
3 bed terraced house moving up north to a 4 bed roomed house.
 
Cost: £1871
 
 
Team:
Nick Kev
 
 
 


Review 8 Mar 2018
Recommended by customer in RG29
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.2495, -0.9158
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from cottage to country house. Tiny stairs at cottage and drive with tree overhang at new house.
 

"Fast working, carefully, accurate, each going friendly team who all got on well together."
 
 
 
 
Team:
Tony Kev Alan Andy Bob
 
 
 


Review 8 Mar 2018
Recommended by customer in CV8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3401, -1.5697
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long day at my age. Your people did well. I'm still unpacking!!!
 
Cost: £1626

"Excellent service."
 
 
 
 
Team:
Tony Alan Simon
 
 
 


Review 6 Mar 2018
Not Recommended by customer in GU10
 My Age: 30 - 39 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2135, -0.8817
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The pre-pack day did not go as per the agreement at the stage of quotation.
 

"The removal men on the day worked timelessly. They were courteous at all times and 100% thorough.
A mistake a quotation stage by management meant there were very under staffed though making it harder for them on the day to complete. "
 
 
 
 
Team:
Nick Tony Alan Andr
 
 
 


Review 28 Feb 2018
Recommended by customer in GU26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.1017, -0.7356
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Matt Ross Andy
 
 
 


Review 27 Feb 2018
Recommended by customer in GU10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.1607, -0.8208
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving an extremely heavy stone composite bath through an awkward turn and small doorway.
 
Cost: £400

"The team were professional, hardworking and patient whilst our plumber fitted the bath before they could do the final lower.
Very pleased."
 
 
 
 
Team:
Tony Matt Alan Simon
 
 
 


Review 26 Feb 2018
Recommended by customer in GU2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2654, -0.5926
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth with no issues, friendly team.
 
Cost: £1500

"A great experience from my 1st phone call enquiry to the compay collecting the boxes after the move. The moving team were polite, friendly and extremely efficient. I wouldn't hesitate to recommend Gentle Giants. "
 
 
 
 
Team:
Bob Alan Kev Tony
 
 
 


Review 26 Feb 2018
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4166, -0.3187
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went pretty smoothly and a very friendly atmosphere with all the team.
 
Cost: £2200

"We would definitely recommend gentle Giants to friends."
 
 
 
 
Team:
Tony Ross Bob Nick Simon
 
 
 

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