Gentle Giants Removal Company

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

51.1397, -0.8688

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
671 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 671 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was very pleased with the service. The men were very helpful and thoughtful. They explained everything well and followed our instructions. I would definitely recommend them in the future."   more
 
" All staff were courteous and hard working. We will have no problem recommending Gentle Giants to friends in the future."   more
 
" I found the company helpful and friendly. The only problem i had was noticing bits of damage to various items at a later date (although our furniture arrived on the 15.1.18 we could not move in until ...."   more
 
" Tony gave some helpful suggestions. All were polite, respectful. Had a good laugh with them.Skillfully maneuvered a very large wardrobe that we didn't think would fit. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 18
boxes 25
care 22
careful 19
certainly 17
cheerful 31
courteous 38
Crew 23
definitely 26
Delighted 14
difficult 14
easy 17
efficient 85
excellent 87
experience 15
extremely 30
Fantastic 27
fast 14
finish 18
friendly 85
friends 18
furniture 29
Gentle 119
Giants 113
good 69
great 48
guys 36
happy 32
hard 38
help 22
helpful 154
highly 41
impressed 21
just 17
kind 14
nice 15
packed 17
packing 31
pleasant 25
pleased 23
polite 95
problems 14
professional 56
recommend 100
removal 56
service 122
stressful 28
team 114
Thank 44
trouble 37
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in TN22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.9737, 0.0844
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from S.W London to east Sussex 70 miles over two day! We had a lot of items in the roof space, outside garden office and shed. Otherwise I would imaging it was a straight forward move, apart from the fact that a mew tenant had already moved into the property and we had to avoid taking all his things!!
 
Cost: £2197

"I was very pleased with the service. The men were very helpful and thoughtful. They explained everything well and followed our instructions. I would definitely recommend them in the future."
 
 
 
 
Team:
Ross Matt Drew
 
 
 


Review 9 Feb 2018
Recommended by customer in GU32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0139, -0.9318
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house to 3 bed bungalow.
 

"All staff were courteous and hard working.
We will have no problem recommending Gentle Giants to friends in the future."
 
 
 
 
Team:
Tony Simon Alan
 
 
 


Review 9 Feb 2018
Recommended by customer in GU34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.1426, -0.9750
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a larger house to a smaller house so space was limited.
 

"Tony gave some helpful suggestions.
All were polite, respectful. Had a good laugh with them.Skillfully maneuvered a very large wardrobe that we didn't think would fit. "
 
 
 
 
Team:
Tony Simon M
 
 
 


Review 9 Feb 2018
No Recommendation by customer in GU34
51.1552, -0.9645
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out of our last house on 21.12.2017 and put our furniture into storage.
We moved into our our new property on 15.1.2018.
We found the team friendly and helpful although there was some minor damage to several pieces of furniture.
 
Cost: £1377

"I found the company helpful and friendly. The only problem i had was noticing bits of damage to various items at a later date (although our furniture arrived on the 15.1.18 we could not move in until 24.1.18 as i was working after my mum who had had an operation). A wooden coffee table had 3 indentations in the top (presumably something had been stored on it) A bookcase had a bad scrape to the paint at the top. An antique wardrobe had a split in the wood at the side. And a chest of drawers had some minor damage to the top. All a bit of shame. "
 
 
 
 
Team:
Bob Kevin
 
 
 


Review 8 Feb 2018
Recommended by customer in RH5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1330, -0.4019
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was local, 15 miles, with no particular challenges.
 
Cost: £2039

"The move went very smoothly.
We would recommend Gentle Gaints."
 
 
 
 
Team:
Ross Matt Phil Alan
 
 
 


Review 8 Feb 2018
Recommended by customer in HR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.2825, -2.8442
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2nd floor flat with lift.
Plus 2nd floor storage unit with lift in surrey.
To house in Herefordshire.
 
Cost: £2300
 
 
Team:
Tony Bob
 
 
 


Review 7 Feb 2018
Recommended by customer in EX38
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
50.9563, -4.1289
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went all as planned.
Smoothly and efficient.
Mu husband and I found nothing stressful about the whole experience.
 
Cost: £2144

"Bob Matt and Andy were very polite, considerate smart and cheerful.
Arrived on time to load the vehicle on day 1.
With the same politeness etc when moving us in on day 2.
We were very very impressed with the whole service."
 
 
 
 
Team:
Bob Matt A
 
 
 


Review 5 Feb 2018
Recommended by customer in PO8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.9068, -1.0245
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had trouble removing the sofas from the property which meant removing the front door - the Chaps were very patient and helpful.
 

"Would highly recommend these Chaps.
They arrived on time to empty our property and were polite and courteous at all times.
They were very patient waiting to unload as this did not take place until 4 PM on a Friday afternoon.
Thank you Chaps- your help was much appreciated."
 
 
 
 
Team:
Nick Kevin Ala
 
 
 


Review 30 Jan 2018
Recommended by customer in TR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.262134, -5.05161
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a ground floor flat on surray to a 1st floor flat in ______.
Stairs had to be negotiated.
This was a two day move.
 
Cost: £2300

"Nick and Matt were both very fast, efficient and most helpful.
Nothing was too much trouble for them.
They made the move easy for us"
 
 
 
 
Team:
Nick Matt
 
 
 


Review 29 Jan 2018
Recommended by customer in GU10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.198808, -0.802817
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Significant downsize which meant a lot of careful decisions about move to unpack furniture and boxes on arrival at our new home.
 
Cost: £2739

"We particularly valued the little bits of advice that the team gave as they packed, for example, to export wrap the american style fridge and take photos of it beforehand to help with the selling process later.
Generally the guys were efficient,found solution to problems and listened to our needs.
Thank you!"
 
 
 
 
Team:
Tony Simon Bob
 
 
 

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