White & Co Plc

Elliott Road, West Howe Industrial Estate
Bournemouth
Dorset
BH11 8LN

50.7569, -1.9218

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.3/10
314 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 314 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We used Whites to move us from the north east 22yrs ago. Yet again a superb good value service."   more
 
" We had previous experience with Whites 22 years ago so it was a logical selection and we were not disappointed with the service. Great value for money and nearly half the price of the same service fro...."   more
 
" All staff polite and very helpful, took care with everything and nothing too much trouble. "   more
 
" After talking with lots of removal companies we decided on Whites, and they were recommended by our friends and neighbors. There price was good, some of the quotes were three times more."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 12
best 4
better 5
box 7
boxes 11
brilliant 8
bunch 4
business 4
care 10
courteous 11
crew 12
delivery 8
efficient 25
excellent 44
expected 8
experience 10
extremely 13
fantastic 8
finish 7
friendly 17
furniture 8
good 31
Great 17
guys 10
Happy 12
hard 21
help 8
helpful 32
Highly 13
impressed 7
packed 11
packing 15
pleased 14
polite 18
professional 20
quote 8
really 9
recommend 40
recommended 9
removal 34
service 61
smoothly 9
stress 8
stressful 7
team 32
thank 7
trouble 9
van 10
White 32
Whites 27
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Apr 2019
Recommended by customer in DT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.5418, -2.4310
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly and to plan
 
Cost: £1200

"We used Whites to move us from the north east 22yrs ago.
Yet again a superb good value service."
 
 
 
 
Team:
Bob Dawn Walsh
 
 
 


Review 9 Apr 2019
Recommended by customer in DT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.5418, -2.4310
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful & flexible in accommodating our move. We eventually had to put into storage for less than 2 weeks, it was then shipped to our new home. In both cases the service was A1, punctual & great care was taken with the packing/unpacking. Highly recommended

"We had previous experience with Whites 22 years ago so it was a logical selection and we were not disappointed with the service. Great value for money and nearly half the price of the same service from Maidmans.
Happy customers 😎😎"
 
 
Team:
Everyone, especially Adrian on the packing.
 
 
 


Review 5 Apr 2019
Recommended by customer in BH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7189, -1.9604
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from old house to storage for 8 weeks then move to new house or completion of building works.
 
Cost: £2053

"All staff polite and very helpful, took care with everything and nothing too much trouble. "
 
 
 
 
 
 


Review 8 Mar 2019
Recommended by customer in BH24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8394, -1.8282
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well, they were careful with our belongings and wrapped all the beds and glass and mirrors. Good job.
 
Cost: £2063
 

"After talking with lots of removal companies we decided on Whites, and they were recommended by our friends and neighbors. There price was good, some of the quotes were three times more."
 
 
Team:
David. And Phil.
 
 
 


Review 5 Mar 2019
Recommended by customer in W4 1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4983, -0.2586
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move went very smoothly. On removal day, the team turned up on time to pack and load and were very nice. The next day they turned up again on time at the new address and quickly and efficiently put the furniture in the new flat. Nothing was too much trouble."
 
 
Team:
Jason - sorry, it's been a hectic two weeks and I cannot remember names well they were all good.
 
 
 


Review 4 Mar 2019
Recommended by customer in PO40
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.6875, -1.5341
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Southampton to Isle of Wight, moving 1.5 days required due to ferry travel.
 
Cost: £1640

"Very pleased with speed, care and service."
 
 
 
 
Team:
Phil Jason
 
 
 


Review 1 Mar 2019
Recommended by customer in BH13

 I'm: Male 

50.7252, -1.9223
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Poole Dorset to Berkshire. A Milnersí safe.
 
Cost: £1300
 

"From the initial contact to arrange an estimate through to the move itís self I cannot fault the service.
I did not arrange a second quote as I was so impressed with the initial telephone contact I felt confident that the service would be good and I wasnít let down. Indeed this was borne out by the estimator and the fantastic removal team. I cannot fault the team that did the move itself, they were brilliant from start to finish.
Great job thank you.
"
 
 
Team:
Sarah, Peter, Robert sadly I cannot remember the other 2 names.
 
 
 


Review 10 Feb 2019
Recommended by customer in PO40

 I'm: Male 

50.6875, -1.5341
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house in New Forest to a property on Isle of Wight. Nothing too extraordinary with regards to items. Only logistic challenge was to make the 2pm ferry that the truck, and our 2 cars were booked on!
 
Cost: £1620
 

"From the start of the process of quote right the way through to execution of moving Day we felt we received a very personable and professional service from everyone at Whites.
Timings on the day were excellent and everything ran really smoothly.
"
 
 
Team:
Peter plowman, Denise Thirn and removal guys Phil and Jason ( who were great on the day!!)
 
 
 


Review 5 Feb 2019
Recommended by customer in BH24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.8557, -1.7725
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal involve a challenging access road with over hanging trees making drivers live difficult!
 

"Highly recommend the company, White & Co, first class service and effort. "
 
 
 
 
Team:
Phil Jason Dave Andy
 
 
 


Review 5 Feb 2019
Recommended by customer in BH24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
50.8351, -1.6841
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was made withing the bounds of property from Annex to converted building.
All done during one working day very satisfactorily.
 
Cost: £500

"Very careful and polite operatives willing to accommodate any requests. All items handled with respect and placed where required. "
 
 
 
 
Team:
Robert
 
 
 


Review 5 Feb 2019
Recommended by customer in NG4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9725, -1.0676
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Bournemouth to Nottingham. The lads were very good, no problems, very courteous and disappointed that they could not get my settee into my flat due to the awkward placement of the stairs lesding to the next flat and the size of my settee as it is bigger than usual and had to leave it on the landing. This was not thought out when I had this particular item made, no problem in my old flat but here, well that how it goes. Not their fault.

"The lads were very good at helping with the covering of my furniture etc.

Loading of truck was very well organised and logical.

They were thoughtful and considerate and advised how they wanted things available to ease their work and time, which hwlped me no end, so very grateful."
 
 
Team:
Ben and Adrian (Spanish)
 
 
 


Review 24 Jan 2019
Recommended by customer in BH15
 My Age: 60 - 69 
 I'm: Female 

 I haven't used this business before 
50.7241, -1.9681
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing to a two bed bungalow.

"They arrived on time and introduced themselves,they checked with us how we would prefer the house to be cleared and went to work. I was worried about the last minute things left undone but they told me not to worry they would make sure everything was packed and moved with us, and they did.
A fantastic team of three men. They were tidy,courteous and efficient. they worked tirelessly until the job was done and we were satisfied, we can't praise them enough.
Unfortunately I have forgotten their names but the man in charge was brilliant.





"
 
 
 
 


Review 15 Jan 2019
Recommended by customer in BH11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7664, -1.9183
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Punctual.
Friendly but professional asked for our views and decisions not assumed.
 
Cost: £1130

"2 bed bungalow into same.
Lots of boxes.
Helpful with packing of large items that needed padding/protection."
 
 
 
 
Team:
Andy And C
 
 
 


Review 15 Jan 2019
Recommended by customer in BH24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.8282, -1.8431
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and part load on first day, final load and move on second day, from house to bungalow
 
Cost: £1200
 

"From the first sales appointment to bringing in the final box at our new property everyone was very efficient & professional, the move went really well and is a testament to the whole team for making the move so easy for us, many thanks."
 
 
 
 


Review 10 Jan 2019
Recommended by customer in RG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5215, -0.9843
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"From my initial phone call to the office, to Peter who came to the house to quote, to the removal men themselves everyone was helpful and professional.Andy and Chris who were with us for two days cared for my mothers possessions and were very considerate."
 
 
 
 
Team:
Andy Chris Andy
 
 
 


Review 3 Jan 2019
Recommended by customer in BH19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.6101, -1.9973
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to storage
Storage to house six
weeks later.
 
Cost: £1400

"Excellent service. All staff polite and efficient. All moving done to given time scales. No damage or broken.
Very Pleased."
 
 
 
 
 
 


Review 20 Dec 2018
Recommended by customer in BH23

 I'm: Male 

50.7431, -1.7385
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys arrived on time and were extremely professional and helpful. They took care in protecting the carpets and wrapping things like mattresses and mirrors. The move went very well.

"A great service at a competitive price. Everyone we dealt with were helpful and professional. Highly recommend"
 
 
 
 


Review 17 Dec 2018
Recommended by customer in BH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7179, -1.8991
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All going will until a banking problem arose. Held up for several hours. But move still dealt with efficiently.
 
Cost: £1080
 
 
Team:
Andy Rob
 
 
 


Review 5 Dec 2018
Recommended by customer in BA20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9418, -2.6592
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On time for removal - excellent service
Delivery - waiting at the door on time to move in
First class effort.
 
Cost: £980

"First rate service from an excellent group of chaps. "
 
 
 
 
Team:
Robert And Team
 
 
 


Review 22 Nov 2018
Recommended by customer in Dors
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.8769, -3.0404
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A three bedroom 1930''s detached house with garage, shed and summerhouse, into a 1960''s bungalow with garage and shed.
 
Cost: £920
 

"Packing was completed very well without a single breakage, a cupboard in the kitchen was missed, but I also failed to check it, so it cannot have been obvious!

Move day was very smooth; a polite and professional pair arrived as promised, packed the lorry and headed to the new address before lunchtime.

The move in was delayed by solicitors, however, the team called extra resources to help complete the move in before 18:00. All boxes were in the right rooms and no mess was left.

The packaging materials supplied were excellent and collected less than two weeks later at my request.

All in all an excellent service.

Excellent - almost every aspect exceeded my expectations.

I engaged with White and Company as recognised their lorries from the local area and wanted a hassle free move for a reasonable price, which they certainly delivered.

I had three quotes for as near identical job as possible and the "extras" White and Company included as standard, as well as the professionalism I experienced when calling their office and dealing with the person who provided the quote, meant they got my business.

Not a single breakage or box in the wrong room justified this decision.

I would highly recommend them"
 
 
Team:
Richard, Chris and Andy (?) - my memory si possibly at fault, not his introduction!
 
 
 

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