Britannia Lanes of Somerset & Bristol

Crossways Road, The Showground Business Park
Bridgwater
Somerset
TA6 6DD

51.1121, -2.9944

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.3/10
560 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 560 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very helpful..considerate..friendly. .nothing to much trouble. We were unlucky with the weather..thunderstorms heavy rain.. but the removal was completed quickly and without problems. We had breakag...."   more
 
" Excellent well planned and executed move. The whole experience was effortless and Britannia Lanes were exteremly professional in their approach and delivery of the service."   more
 
" We would definitely use Brittania Lanes again and would not hesitate in recommending them for others to use."   more
 
" Completely happy with the service, staff were punctual and professional."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 23
Beefy 14
best 13
boxes 19
Brilliant 18
Britannia 68
Brittania 16
care 33
careful 19
Carl 29
Cheerful 12
Chris 18
courteous 22
credit 12
crew 56
damage 12
Dan 20
definitely 19
delivery 17
Efficient 57
Excellent 80
experience 23
extremely 32
friendly 67
furniture 23
good 81
Great 42
guys 36
hard 43
helpful 106
John 52
Lanes 54
Merv 54
packing 31
Paul 48
pleased 30
polite 71
professional 68
property 25
recommend 66
removal 60
service 110
Shaun 23
Simon 60
stress 23
stressful 23
team 78
thank 37
thanks 28
Wendy 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 30 Apr 2018
Recommended by customer in Ox5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.815042, -1.309503
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Somerset to oxford
 
Cost: £2400
 

"Very helpful..considerate..friendly. .nothing to much trouble.
We were unlucky with the weather..thunderstorms heavy rain.. but the removal was completed quickly and without problems. We had breakages.. One handle on a cabinet and a laser printer appears to have been turned on its side instead of being kept upright and the toner has leaked and made it useless.
We would use Brittania Lanes again."
 
 
Team:
Damien and Mark..
 
 
 


Review 9 Mar 2018
Recommended by customer in TA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.1544, -2.9859
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Commercial movement of 27 very heavy card cabinets and 26 boxes from Bridgwater to Plymouth
 
Cost: £998
 

"Excellent well planned and executed move. The whole experience was effortless and Britannia Lanes were exteremly professional in their approach and delivery of the service."
 
 
Team:
Angus & Kate
 
 
   Business Reply:

Thank you for your review and your kind words. We were delighted to have been of service to you

Maria Russell -Director
 


Review 19 Feb 2018
Recommended by customer in BS24
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3180, -2.9600
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved house in one day, lorries loaded by 1pm and offloaded by 6pm at the new address. The team were punctual and very helpful.

"We would definitely use Brittania Lanes again and would not hesitate in recommending them for others to use."
 
 
 
   Business Reply:

Thank you for your review - We have passed the comments to the crew.

Maria Russell - Director

 


Review 14 Feb 2018
Recommended by customer in LL77
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
53.2572, -4.3234
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taunton to Anglesey. Crew arrived on time and were polite and efficient, as I expected, having used the service before.

"Completely happy with the service, staff were punctual and professional."
 
 
Team:
Simon and James
 
 
   Business Reply:

Simon and James were delighted to read this and we thank you for your custom
We wish you well

Maria Russell - Director
 


Review 19 Jan 2018
Recommended by customer in RH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.2414, -0.1816
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete 3000 sq ft Restaurant move
 
Cost: £5000
 

"Prompt, organised, polite and professional."
 
 
Team:
Dan and many chaps
 
 
   Business Reply:

It was a pleasure to assist you

Maria Russell- Director
 


Review 8 Jan 2018
Recommended by customer in HR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.2129, -2.8057
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from 4 storage units and a one-bedroom flat to a two storey pub. It was interesting watching how everything was packed onto the van.
 
Cost: £1950
 

"I would thoroughly recommend Lanes for the removal across country from various sources. The staff from the time of quote right through to the end of transaction were friendly, clear and polite. The move went smoothly, despite the bittiness of it and it was all moved safely."
 
 
 
   Business Reply:

Wr are pleased that you are happy with the service.

We wish you well

Maria Russell - Director
 


Review 8 Dec 2017
Recommended by customer in IP11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9591, 1.3249
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nothing was too much trouble - despite a slightly problematic move entailing two smaller vehicles and one large one and 300 miles of travel .

"The move was over a period of three days and Rob and Sam were excellent throughout . We cannot recommend Lanes of Bridgwater and Britannia too highly"
 
 
Team:
Rob and Sam
 
 
   Business Reply:

Thank very much for the review Steve

Rob and Sam were very pleased to see this, as was I.

I wish you well in your new home and thanks for allowing us to assist you

Maria Russell - Director

 


Review 7 Dec 2017
Recommended by customer in NP44
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.6515, -3.0386
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed semi in Bristol to 4 bed detached in South Wales with a 1 day hold over to allow for flooring to be fitted.
 
Cost: £1500
 

"Our crew were very professional, swift and helpful. As well as very friendly and it was a pleasure to have them help in our move.
They really took away a lot of the stress of moving."
 
 
Team:
Simon and Steven on the lorry, Kate and Andy in the office
 
 
   Business Reply:

It was a pleasure to assist you and we wish you every happiness in your new home
 


Review 4 Dec 2017
Recommended by customer in BA15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.3487, -2.2556
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move within our town. Some heavy and awkward furniture items, and many heavy garden pots. Reasonable access available, but a narrow lane for delivery presented no problem to the drivers.
 
Cost: £4114
 

"Our second move by Britannia Lanes this year, and, again, the move was carried out as planned, professionaly, politely and perfectly. We have some very awkward and heavy items, and were, as previously, impressed by the team carrying out the move, which was over four days. From our first contact with Britannia Lanes, everyone with whom we had contact, both by telephone and on-site, was impressively and unfailingly helpful. We hope not to require Britannia's services for some time, but recommend the Company without hesitation, and even with enthusiasm."
 
 
Team:
Angus and Kate, Mike, Dan and Steve, helped by Tom, Simon and Zach.
 
 
   Business Reply:

~Thank youi for such a great review. Everyone is delighted

We wish you well

Maria Russell - Directoe
 


Review 28 Nov 2017
Recommended by customer in Ta4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0339, -3.1705
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shropshire to Somerset 2 days Packing of glass and China
 
Cost: £2000
 

"Used a company from Somerset rather than a local Shropshire one.

Angus Russell was very professional, he was very calm when I started to panic, really easy going, nothing was going to be too much trouble!
Everything was explained clearly. There were several phone calls as our sale was in limbo for a while, then we were going on holiday and made th3 decision to book Britannia Lanes anyway even though contracts hadnít been exchanged ( we kept our fingers crossed!)

Days of loading up, packing breakables, then unloading all went very smoothly.

Darren and Dean couldnít have been more accommodating- they were great!

All timings were good, very punctual!

"
 
 
Team:
Darren, Dean and Angus
 
 
   Business Reply:

We are so very pleased to have assisted you and we wish you well

Maria Ruseell - Director
 


Review 27 Nov 2017
Not Recommended by customer in BA21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.9569, -2.6026
 
 
Satisfaction Ratings
 
Sales & Support 4/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bed to 5 Bed detached houses. 10 miles. Curved TV without box. Narrow entrance at destination with 90 degree bend.

"The selling appointment went reasonably smoothly and the quotes supplied matched our stated requirements (unlike one of your major competitors).

There were some important statements on the reverse of the document that I signed which were not drawn to my attention and became a bone of contention later on. One concerned the fact that boxes would not be provided unless the packing service was used or alternatively they could be purchased. This was not made clear in the brochure which was ambiguous. On raising this issue I was told I could either buy new boxes or second hand ones or come and pick up some for free providing I was prepared to do a 70 mile round trip to the Bridgwater depot. We decided to spend our money with another company.

Prior to the move the sales office seemed generally confused and I was handed off to various people at different times who didn't know what had been discussed. I constantly had to repeat myself. We were originally told that smaller vehicles would be used dude to the delivery constraints and that at least one van would be packed and taken off the night before which sounded fine. Subsequently different people at the office had different stories and which made us worry about what the service would be. We wouldn't have used Britannia Lanes had we known we'd have had this experience prior to the move.

However, the packing, collection and delivery went very well indeed and I have nothing but praise especially for the team manager who was fast efficient and friendly as well as being a remarkably skilled driver getting a 26 ton truck into the delivery point.


"
 
 
Team:
I'm afraid I can't remember.
 
 
   Business Reply:

We are very sorry for any misunderstanding on the box provision.

When we visit to survey a property, we ask whether customers wish us to quote to pack their fragile & non-fragile effects and note their requirements on the service specification, which the customers sign as correct to ensure we quote correctly.

If customers want us to pack then all labour & packaging materials are costed for and included in the packing quote. If customers do not wish us to pack and elect to pack themselves, then we can supply boxes, tape and other packing materials to assist them, but as we do not get them free, we do have to charge for them.

When we surveyed the property the service specification signed by you showed that you asked for a quote for fragile packing only. Sadly there must have been a mis-communication regarding the non fragile packing as there was no note on the service specification that you required a cost to supply boxes for the non-fragile packing hence it was not quoted for.

With regards the removal itself I understand that several conversations arose as you highlighted the access issues, so plans had to alter. This is never easy and takes a lot of planning and re-operating. The original plan was to use 3 smaller vans due to the access concerns at both collection and delivery addresses but on the day we took the gamble to use a larger van and a highly experienced driver and to his credit he gained access and carried out the move as planned.
 


Review 18 Nov 2017
Recommended by customer in BS48
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4328, -2.7427
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we were very pleased with the work done by "the boys".

"Brilliant!!!! They were pleasant, efficient and thoughtful. They worked very hard and we would have no hesitation in recommending the company.
Thank you again for everything.
Regards"
 
 
Team:
Never got their names.
 
 
   Business Reply:

We are very pleased to hear all went well for you.
Thank you for your kind review and we wish you every happiness in your new home.

Maria Russell - Director
 


Review 6 Nov 2017
Recommended by customer in PH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5810, -3.3252
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Somerset to Perthshire which took place over three days and required a full freezer to be kept at a suitable temperature, it left Somerset frozen and arrived in the same state!

"This move sounded horrendous and Britannia Lanes of Somerset took all the hassle out of it. It went so smoothly we arrived without a care. They took care of everything. Totally professional and absolutely brilliant customer service. Cannot recommend this company highly enough."
 
 
Team:
Angus and Ria will know all the names involved
 
 
   Business Reply:

It was a pleasure and we hope you settlein your new home in Bonnie Scotland quickly and enjoy the golf

Maria Russell - Director
 


Review 29 Oct 2017
Recommended by customer in RH12
 My Age: 70 + 
 I'm: Female 

51.0707, -0.3305
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent. Challenging for the removers at our final destination getting a mattress up round the stairs. Two of us helped apply some extra pressure pushing it up!
 
Cost: £2000
 

"We chose Brittania because from the start they seemed very professional, explained things and took time to ensure we fully understood everything. We felt more confident in choosing them, and if we phoned with any queries they answered them to our satisfaction.

We think that the price paid should include the insurance so that Brittania bear the risk- rather than the customer."
 
 
Team:
Steve, who packed fragile items. All 4 who helped load and the 2 who unloaded did a brilliant job, we cannot remember their names, sorry.
 
 
   Business Reply:

Thank you for choosing us to look after and move your effects, we are glad to have assisted.

Maria Russell - Director
 


Review 27 Oct 2017
Recommended by customer in DH7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.8189, -1.7477
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Somerset to county Durham
 
Cost: £1800
 

"Fast, polite and professional"
 
 
Team:
Simon and dean
 
 
   Business Reply:

We wish you every happiness in your new home. We were glad to have helped you in your new adventure.

Maria Russell - Director
 


Review 12 Sep 2017
Recommended by customer in TA5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.1485, -3.1368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
the move went exceptionally well and as to time table set out by staff

"very pleased with service"
 
 
 
   Business Reply:

We are pleased that you are happy with our service and we wish you all the very best in our new home.

Maria Russell- Director
 


Review 30 Aug 2017
Recommended by customer in BS20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4787, -2.6916
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from Weston to Pill
 
Cost: £490
 

"Sta were punctual, friendly and removed our property with care and attention"
 
 
Team:
Darren plus 2 other guys
 
 
   Business Reply:

I am very pleased to read your comments and we wish you every happiness in your new home.

Maria Russell - Director
 


Review 19 Aug 2017
Recommended by customer in GL12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.6266, -2.4003
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home
 
Cost: £800
 

"Excellent service"
 
 
Team:
Not sure of their names
 
 
   Business Reply:

Your crew members were Mike, Melvin, Lee and Reece and they thank you for your kind words.

We hope you are enjoying your new surroundings

Maria Russell - Director
 


Review 16 Aug 2017
Recommended by customer in Wn4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.4849, -2.6238
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was over 250 miles. We exchanged and completed while sat outside the new house with the van but plan B was putting everything in storage thankfully we didn''t have to get to plan B!
 
Cost: £2500
 

"Sam Rob lee Mike & Reece were a great team they were polite careful and friendly nothing was to much trouble. They took great care to wrap all the difficult items carefully including a huge dolls house spinning wheel and large pictures there was a large quantity of Crystal glassware and everything arrived in tact. Kate andAngus in the office we're very helpful as well a great all round team"
 
 
Team:
Sam Rob Lee Mike &Reece Kate & Angusin the office
 
 
   Business Reply:

Thank you Janet for a wonderful review - all members of staff are delighted to be mentioned.

I wish you well in your new home
Regards
Maria Russell-Director
 


Review 18 Jul 2017
Recommended by customer in TA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.1268, -3.0276
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
pack and move
 
Cost: £1800
 

"excellent service from booking to moving in.

great team of moving staff on both days.

thank you."
 
 
Team:
Dan plus team
 
 
   Business Reply:

Thank you for your review and we wish you well in your new home.

Thank you again for your custom.
 

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