Britannia Lanes of Somerset & Bristol

Crossways Road, The Showground Business Park
Bridgwater
Somerset
TA6 6DD

51.1121, -2.9944

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.3/10
545 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 545 reviews since 2006
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" very pleased with service"   more
 
" Sta were punctual, friendly and removed our property with care and attention"   more
 
" Excellent service"   more
 
" Sam Rob lee Mike & Reece were a great team they were polite careful and friendly nothing was to much trouble. They took great care to wrap all the difficult items carefully including a huge dolls hous...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 11
arrived 22
Beefy 14
belongings 11
best 13
boxes 18
brilliant 16
Britannia 62
Brittania 13
care 32
careful 19
Carl 29
cheerful 12
Chris 18
courteous 22
credit 12
crew 55
damage 12
Dan 20
definitely 18
efficient 55
Excellent 78
extremely 32
friendly 63
furniture 23
good 80
great 41
guys 36
hard 42
helpful 103
John 52
Lanes 45
Merv 54
packing 29
Paul 48
pleased 30
polite 68
professional 60
property 25
recommend 62
removal 58
service 106
Shaun 23
Simon 60
stress 22
stressful 23
team 76
thank 36
thanks 28
Wendy 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Sep 2017
Recommended by customer in TA5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.1485, -3.1368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
the move went exceptionally well and as to time table set out by staff

"very pleased with service"
 
 
 
 


Review 30 Aug 2017
Recommended by customer in BS20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4787, -2.6916
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from Weston to Pill
 
Cost: £490
 

"Sta were punctual, friendly and removed our property with care and attention"
 
 
Team:
Darren plus 2 other guys
 
 
   Business Reply:

I am very pleased to read your comments and we wish you every happiness in your new home.

Maria Russell - Director
 


Review 19 Aug 2017
Recommended by customer in GL12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.6266, -2.4003
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home
 
Cost: £800
 

"Excellent service"
 
 
Team:
Not sure of their names
 
 
   Business Reply:

Your crew members were Mike, Melvin, Lee and Reece and they thank you for your kind words.

We hope you are enjoying your new surroundings

Maria Russell - Director
 


Review 16 Aug 2017
Recommended by customer in Wn4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.4849, -2.6238
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was over 250 miles. We exchanged and completed while sat outside the new house with the van but plan B was putting everything in storage thankfully we didn''t have to get to plan B!
 
Cost: £2500
 

"Sam Rob lee Mike & Reece were a great team they were polite careful and friendly nothing was to much trouble. They took great care to wrap all the difficult items carefully including a huge dolls house spinning wheel and large pictures there was a large quantity of Crystal glassware and everything arrived in tact. Kate andAngus in the office we're very helpful as well a great all round team"
 
 
Team:
Sam Rob Lee Mike &Reece Kate & Angusin the office
 
 
   Business Reply:

Thank you Janet for a wonderful review - all members of staff are delighted to be mentioned.

I wish you well in your new home
Regards
Maria Russell-Director
 


Review 18 Jul 2017
Recommended by customer in TA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.1268, -3.0276
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
pack and move
 
Cost: £1800
 

"excellent service from booking to moving in.

great team of moving staff on both days.

thank you."
 
 
Team:
Dan plus team
 
 
   Business Reply:

Thank you for your review and we wish you well in your new home.

Thank you again for your custom.
 


Review 17 Jul 2017
Recommended by customer in TA11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.0778, -2.6531
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a part load collected on Friday and Delivered on Saturday
 
Cost: £400
 

"We had an excellent service from start to finish. We have recommended your service to friends."
 
 
Team:
Sorry cannot recall
 
 
   Business Reply:

Thank you for the review - Much appreciated
 


Review 5 Jun 2017
Recommended by customer in TA10

 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0448, -2.8243
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 4 bedroom house.
 
Cost: £1361
 

"Britannia had been recommended by family who had used them several times. We moved from a 4 bed house after 45 years so there was a lot of stuff including several items that needed special care - eg a piano, a grandfather clock, a chest freezer. The team came and packed most things and started loading up on the Thursday and then finished packing up on the Friday morning. They brought everything down from the loft for us and also made sure we had everything we needed for the Thursday night eg bed chairs tv etc. We moved about 18 miles away. They had finished unloading the other end by mid-afternoon.

The team were very professional, very efficient,and very pleasant - in fact they were brilliant! All the china etc was carefully wrapped and nothing was damaged or broken. At the new house plastic sheeting was put down to protect carpets in the hall stairs and landing even though it was a dry day. We would thoroughly recommend Britannia. They were very reasonable too"
 
 
Team:
Paul Damian Richard Lee and Dean
 
 
   Business Reply:

Thank for for chosing us to carry out your move. We wish you all the very best in your new home
 


Review 15 May 2017
Recommended by customer in BA15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3487, -2.2556
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ours was a slightly unusual move. We didn''t initially know whether our goods would be moved to store for a short while before an onward move, or whether they would be transferred to a final destination. We also had no firm date; the window was from one or two months up to almost a year. Finally, it was quite a large logistical move, over a distance of some 25miles, and involved a team of six, a five day plan, and the use of two large lorries and three smaller vans. A lot of the garden ornaments and sculptures were very heavy, as was some hardwood furniture.
 
Cost: £6000
 

"We invited four major removal companies to quote for our planned move. Britannia Lanes impressed us from the start, when the detail, professionalism and knowledge exhibited by Andreas Johannsen, who visited the site and prepared the quote, were most impressive. An initial list of goods was printed on-site, on the day of his visit, and the quotation was submitted quickly thereafter.

The team who moved us was polite, professional and a pleasure to meet.

At all times, the head office partenrship of Kate and Angus was helpful, and easy to contact.

I cannot fault Britannis Lanes in any aspect of their service. We are in a rented property at the moment, and hope to move again to a permanent home later this year. Britannia Lanes will again be our choice of removal company."
 
 
Team:
Angus, Kate, Sam, Kim, Steve, Paul, Mike and James
 
 
   Business Reply:

I have passed these comments on for you Mr T and thank you kindly for your review.

We wish you well in your new home.
 


Review 9 May 2017
Recommended by customer in DY10
 My Age: 60 - 69 
 I'm: Male 

 I have known this business: Over 10 years 
52.3674, -2.2377
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Hi all, We would just like to say the overall experience of our move concerning Brittania was a very positive one. The two chaps who actually moved us, ie Sam and Jordan we could not praise enough! Nothing was too much trouble for them. They were very professional at all times and spoke highly of Brittania as a company to work for. Well done lads!

Please pass on our best wishes to the lads. Kind Regards
Mike and Liz"
 
 
Team:
Jordan, Sam and all of the admin staff and suits.
 
 
   Business Reply:

It was a pleasure to move you and we wish you every happiness in your new home
 


Review 3 May 2017
Recommended by customer in BS24

 I'm: Male 

51.3563, -2.9062
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
relocation of 15 people from 3 bungalows to a purpose built ex care home, over a period of a week.

"As I am answering on behalf of the company that paid the bill but didn't meet with removers I am passing on the compliments of the care staff who were there during the move.
they stated the following: operatives engaged very well with the residents, they were polite helpful and overall did a very good job.

The only debate is re being asked to pay before the service is undertaken as usually its payment following ,and ,a deposit had been paid.
we are unsure why this was insisted upon and our finance systems are reluctant to pay upfront for services not yet received, so this was an unfortunate situation that , if we used your services again, we would need to clarify our position.

it asks at the end of your survey, would we recommend your firm to friends, yes because the removal team actually doing the job were excellent but no if payment terms are still pay before we do it or we will cancel the job !!"
 
 
 
   Business Reply:

Payment ahead of the move is standard practise in removals as required by The British Association of Removers Terms and conditions of Contract.

Commercial agreements can be made with extended payment terms after the first move. We therefore will be pleased to assist you with this on your next move requirements.

We are pleased all went well and look forward to doing business with you again.
 

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