Britannia Lanes of Somerset & Bristol

Crossways Road, The Showground Business Park
Bridgwater
Somerset
TA6 6DD

51.1121, -2.9944

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.3/10
549 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 549 reviews since 2006
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant!!!! They were pleasant, efficient and thoughtful. They worked very hard and we would have no hesitation in recommending the company. Thank you again for everything. Regards"   more
 
" This move sounded horrendous and Britannia Lanes of Somerset took all the hassle out of it. It went so smoothly we arrived without a care. They took care of everything. Totally professional and abs...."   more
 
" We chose Brittania because from the start they seemed very professional, explained things and took time to ensure we fully understood everything. We felt more confident in choosing them, and if we pho...."   more
 
" Fast, polite and professional"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 11
arrived 23
Beefy 14
belongings 11
best 13
boxes 18
Brilliant 18
Britannia 63
Brittania 14
care 33
careful 19
Carl 29
cheerful 12
Chris 18
courteous 22
credit 12
Crew 55
damage 12
Dan 20
definitely 18
efficient 56
Excellent 78
extremely 32
friendly 63
furniture 23
good 80
great 41
guys 36
hard 43
helpful 103
John 52
Lanes 46
Merv 54
packing 29
Paul 48
pleased 30
polite 69
professional 63
property 25
recommend 63
removal 58
service 107
Shaun 23
Simon 60
stress 22
stressful 23
team 76
Thank 37
thanks 28
Wendy 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Nov 2017
Recommended by customer in BS48
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4328, -2.7427
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we were very pleased with the work done by "the boys".

"Brilliant!!!! They were pleasant, efficient and thoughtful. They worked very hard and we would have no hesitation in recommending the company.
Thank you again for everything.
Regards"
 
 
Team:
Never got their names.
 
 
 


Review 6 Nov 2017
Recommended by customer in PH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5810, -3.3252
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Somerset to Perthshire which took place over three days and required a full freezer to be kept at a suitable temperature, it left Somerset frozen and arrived in the same state!

"This move sounded horrendous and Britannia Lanes of Somerset took all the hassle out of it. It went so smoothly we arrived without a care. They took care of everything. Totally professional and absolutely brilliant customer service. Cannot recommend this company highly enough."
 
 
Team:
Angus and Ria will know all the names involved
 
 
   Business Reply:

It was a pleasure and we hope you settlein your new home in Bonnie Scotland quickly and enjoy the golf

Maria Russell - Director
 


Review 29 Oct 2017
Recommended by customer in RH12
 My Age: 70 + 
 I'm: Female 

51.0707, -0.3305
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent. Challenging for the removers at our final destination getting a mattress up round the stairs. Two of us helped apply some extra pressure pushing it up!
 
Cost: £2000
 

"We chose Brittania because from the start they seemed very professional, explained things and took time to ensure we fully understood everything. We felt more confident in choosing them, and if we phoned with any queries they answered them to our satisfaction.

We think that the price paid should include the insurance so that Brittania bear the risk- rather than the customer."
 
 
Team:
Steve, who packed fragile items. All 4 who helped load and the 2 who unloaded did a brilliant job, we cannot remember their names, sorry.
 
 
   Business Reply:

Thank you for choosing us to look after and move your effects, we are glad to have assisted.

Maria Russell - Director
 


Review 27 Oct 2017
Recommended by customer in DH7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.8189, -1.7477
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Somerset to county Durham
 
Cost: £1800
 

"Fast, polite and professional"
 
 
Team:
Simon and dean
 
 
   Business Reply:

We wish you every happiness in your new home. We were glad to have helped you in your new adventure.

Maria Russell - Director
 


Review 12 Sep 2017
Recommended by customer in TA5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.1485, -3.1368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
the move went exceptionally well and as to time table set out by staff

"very pleased with service"
 
 
 
   Business Reply:

We are pleased that you are happy with our service and we wish you all the very best in our new home.

Maria Russell- Director
 


Review 30 Aug 2017
Recommended by customer in BS20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4787, -2.6916
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from Weston to Pill
 
Cost: £490
 

"Sta were punctual, friendly and removed our property with care and attention"
 
 
Team:
Darren plus 2 other guys
 
 
   Business Reply:

I am very pleased to read your comments and we wish you every happiness in your new home.

Maria Russell - Director
 


Review 19 Aug 2017
Recommended by customer in GL12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.6266, -2.4003
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home
 
Cost: £800
 

"Excellent service"
 
 
Team:
Not sure of their names
 
 
   Business Reply:

Your crew members were Mike, Melvin, Lee and Reece and they thank you for your kind words.

We hope you are enjoying your new surroundings

Maria Russell - Director
 


Review 16 Aug 2017
Recommended by customer in Wn4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.4849, -2.6238
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was over 250 miles. We exchanged and completed while sat outside the new house with the van but plan B was putting everything in storage thankfully we didn''t have to get to plan B!
 
Cost: £2500
 

"Sam Rob lee Mike & Reece were a great team they were polite careful and friendly nothing was to much trouble. They took great care to wrap all the difficult items carefully including a huge dolls house spinning wheel and large pictures there was a large quantity of Crystal glassware and everything arrived in tact. Kate andAngus in the office we're very helpful as well a great all round team"
 
 
Team:
Sam Rob Lee Mike &Reece Kate & Angusin the office
 
 
   Business Reply:

Thank you Janet for a wonderful review - all members of staff are delighted to be mentioned.

I wish you well in your new home
Regards
Maria Russell-Director
 


Review 18 Jul 2017
Recommended by customer in TA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.1268, -3.0276
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
pack and move
 
Cost: £1800
 

"excellent service from booking to moving in.

great team of moving staff on both days.

thank you."
 
 
Team:
Dan plus team
 
 
   Business Reply:

Thank you for your review and we wish you well in your new home.

Thank you again for your custom.
 


Review 17 Jul 2017
Recommended by customer in TA11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.0778, -2.6531
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a part load collected on Friday and Delivered on Saturday
 
Cost: £400
 

"We had an excellent service from start to finish. We have recommended your service to friends."
 
 
Team:
Sorry cannot recall
 
 
   Business Reply:

Thank you for the review - Much appreciated
 

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