Guardian Moving & Storage Ltd

Clifton View, East Mains Industrial Estate
Broxburn
West Lothian
EH52 5NE

55.9415, -3.4571

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.6/10
72 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 72 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Was very happy with Darren's sales visit. Built rapport and confidence with us as clients. Had three quotes, and this was the lowest cost of the three. Pickfords quoted a higher rate for the job, but...."   more
 
" Hi Folks at Guardian, Please know that you all have been fantastic over the years with our various moving / storage requirements. From my perspective, the worse move possible we could have done wa...."   more
 
" Staff were very respectful and polite. The only issue was that we were told that there would be 2 people packing for us and we only had one so not all the packing was completed on the first day whic...."   more
 
" Great service once again. I used Guardian 10 years ago when I moved to my previous house. This took the stress of packing out of moving home so planned to have someone do it for me again. I was not...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
belongings 3
best 4
boxes 6
care 3
carefully 4
contents 3
Darren 4
delivery 5
easy 4
efficient 9
excellent 10
experience 8
explained 3
fantastic 10
finish 5
friendly 11
friends 3
furniture 4
good 6
great 10
Guardian 19
guys 4
happy 5
Hard 4
helpful 12
highly 5
included 3
incredibly 3
informed 3
involved 3
manner 4
needed 3
packed 5
packing 8
people 3
pleased 5
pleasure 3
polite 5
process 3
professional 7
professionally 3
quote 7
recommend 14
removal 11
service 27
storage 8
stress 5
team 8
thank 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Apr 2017
Recommended by customer in TS10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
54.6077, -1.0499
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Fife to Cleveland at the end of March 2017. Had a previous very bad experience with a Fife Remover in 2009 and did not want a repeat. Had all the packing ready and organised in central points in the property. Result was a successful process from start to finish.
 
Cost: £1352
 

"Was very happy with Darren's sales visit. Built rapport and confidence with us as clients. Had three quotes, and this was the lowest cost of the three. Pickfords quoted a higher rate for the job, but ironically, it was a Pickfords liveried van, and Pickfords staff at the other end who did the work.

Allan was the main contact who was very pleasant, professional and friendly. The van was packed very cleverly, and everything was handled, loaded and packed in the van very carefully. The pack took 4 hours which was very good. The 2 Guardian lads who assisted were good guys too.

We stayed overnight with our daughter at the other end, and Allan was waiting in the van at the new property when we arrived. A couple of guys in Pickfords uniforms helped Allan unload the van. The process again took 4 hours and was efficient and effective. The two guys from Pickfords were very good as well.

There was some damaged to the threshold of the front when one of the guys stood on it with his heavy boots on, this is due for repair and this has been organised with Darren

I cannot fault the move, it was excellent and exceeded our expectations.

I don't really get the Guardian / Pickfords thing. I can only assume that as Darren has contacts with Pickfords, that he hires unused vans from Pickfords as it is more business effective than buying own branded vans. However, all the branding for the move was Pickfords, and although Allan was wearing a Guardian shirt, he did wear a Pickfords fleece at one stage. Doesn't really matter to us, but a suggestion for Guardian that their brand isn't being strengthened by this business model.

Lastly, I though the follow up was a bit slow. It was 7 days after the move started that I contacted Guardian to ask about the damage to the door and I said that I was surprised there had been no follow up request for feedback. Think customers expect a quicker feedback period in this day and age.
"
 
 
Team:
Allan
 
 
 


Review 6 Apr 2017
Recommended by customer in EH12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.9401, -3.2855
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complicated move from private residence to three locations: storage, restaurant, new flat. Storage of items for 2.5 yrs. Moved again from flat to new property. Moved items out of storage to new property.

"Hi Folks at Guardian,

Please know that you all have been fantastic over the years with our various moving / storage requirements. From my perspective, the worse move possible we could have done was going to 3 different locations - new flat, restaurant & storage and your team made it as seemless as possible. Everyone has always been so helpful and pleasant, regardless of the issue. Stuart & Co on the delivery end, no task impossible, thank you.

Truly, cannot recommend more highly and will certainly use you again for any moving and storage needs. And very competitively priced!

All the best to the team.

Kindest regards,
Annette Sprague"
 
 
Team:
Stuart, Jordan, Linda, Darren - I'm so sorry for not remembering the rest. Everyone has been fantastic!
 
 
 


Review 6 Apr 2017
Recommended by customer in YO42
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
53.9233, -0.7752
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On the whole the move went well.

" Staff were very respectful and polite. The only issue was that we were told that there would be 2 people packing for us and we only had one so not all the packing was completed on the first day which meant that it was later on the second day than we expected when the van was loaded. Extra staff did arrive towards the end of the second day and this did speed things up.

We chose the company as when Darren came out to do the quote he was professional and approachable. He gave us confidence that the job would be done well."
 
 
Team:
Alex and Graeme
 
 
 


Review 21 Mar 2017
Recommended by customer in EH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.9473, -3.3068
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a two bedroom, 4 in a block house to a 3 bedroom semi-detached house. It was not clear when we vacated my old house if we would get access to the new house! Guardian were very accommodating in the process, being willing to take my items into storage at short notice, in the end this was not required.
 
Cost: £714
 

"Great service once again. I used Guardian 10 years ago when I moved to my previous house. This took the stress of packing out of moving home so planned to have someone do it for me again. I was not disappointed, would recommend Guardian to anyone moving home. All items arrived safely. Removal men were very helpful and easy to be with."
 
 
Team:
S Walker
 
 
 


Review 1 Mar 2017
Recommended by customer in XXXX
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Scotland to Dublin.

"I would recommend Guardian Removals to my family, friends and colleagues.

They provided a full removal service during my relocation from Scotland to Dublin. This also included the storage of our contents for 4 months while we purchased our new home.

The delivery was very smooth and they unpacked and built everything and placed it where we asked.

The team were very efficient and friendly and seem to remove and pack the contents of 5 bedroom house in an incredibly swift time.

Likewise when they unpacked all our belongings, contents and furniture there was not a single breakage or even dame to any of our belongings.

I have to say that dealing with Guardian was very simple and easy."
 
 
Team:
Jordan, Darren and all the removal team were great to deal with and made us feel informed and relaxed with their great customer service.
 
 
 


Review 27 Feb 2017
Recommended by customer in KY12

 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.0617, -3.6056
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and other possessions from first floor flat into storage.

"Guardian visited my home to evaluate its contents for moving and storage. This included checking access to the property and whether Street was busy with parked cars etc. They explained which furniture would require to be dismantled and reassembled after the move and helped estimate how many packing boxes would be needed.
Quote was received promptly and all dealings with Guardian to date have been straightforward. An efficient, friendly yet professional firm."
 
 
 
 


Review 25 Feb 2017
Recommended by customer in EH10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.9358, -3.2083
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from modern house to top floor tenement flat

"Excellent experience from start to finish. The quote arrived quickly and was reasonable. The office liaised well with us before the move.

On the day of the move out the driver kept us informed of arrival time, and the guys were polite, clean and worked hard.

We then moved in the next day and the guys had to move all our belongings into a top floor tenement flat. Hard work. They took care not to damage items and retained professionalism and a sense of humour at all times,even when we asked them to move things more than once to get them in the right roo. They also reassembled furniture professionally and quickly

Highly recommended"
 
 
 
 


Review 23 Feb 2017
Recommended by customer in EH24
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.8474, -3.1432
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed semi to 4 bed detached a few miles away
 
Cost: £550
 

"Having never used a professional movers before I was a bit anxious about the costs involved but I shouldnt have been.

I got a few quotes which were all quite close but Guardian easily won out based on customer service and professionalism.

Darren took the time to take a good look round our old home and established how many boxes etc we'd need. I'm glad he did as we filled them all!! He was professional and attentive.

Linda in the office was lovely she dealt with our quote and all the paperwork in a friendly and efficient manner. She also explained things like the waiting time waiver. I spoke to others in the office in days running up to the move and everyone I spoke to was very friendly and helpful.

The removal lads - Graham Scott Snr, Scott Jnr and Chris were on time and super efficient. The all worked liked troopers the whole day!

Using guardian took a huge amount of pressure off and I would probably never even consider a self move again after doing it this way, definitley money well spent!
"
 
 
Team:
Darren, Linda, Graham, Scott Snr, Scott Jnr & Chris
 
 
 


Review 23 Feb 2017
Recommended by customer in EH12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.9468, -3.2742
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service and move for 3 bed home.
 
Cost: £1014
 

"Guardian were very helpful from start to finish. Explained exactly what would be involved when they visited the house to survey the property and create a quote. The quote gave us different options for removal including and excluding packing service as well as other optional extras including dismantling of beds - it meant we could make an informed decision about what we wanted in full knowledge of exactly the cost involved.
The removals staff worked so hard and were also very polite and friendly. I have only good things to say about the entire experience.
I would recommend them to anyone."
 
 
 
 


Review 23 Feb 2017
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9586, -3.2548
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straightforward move within Edinburgh North ended up with a packing service and move to storage and then storage to new house. Bit messy but they were fab!

"Hi I used Guardian to move from Boswall over to Blackhall in Edinburgh. I used the packing service and I would never go back to packing for myself again. What a brilliant service that is. Everything was so carefully packed and easy to find at the other end.

Unfortunately my straightforward move was delayed and my service had to include a couple of weeks storage. The staff at Guardian could not have been more helpful and put my mind at ease as to what would happen with everything.

The day of my delivery was excellent and everything sorted so quickly.

I would definitely book Guardian again and have already recommended them to others."
 
 
Team:
Darren for quote, I think Linda in office and unfortunately I cannot remember the guys name that did the packing or the ones that did delivery but they were great!
 
 
 

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