M J Christophers & Son

Quarry Park Road, Newquay
Cornwall

TR7 2NP

50.4129, -5.0732

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.7/10
47 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 47 reviews since 2017
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with the whole operation, staff and level of professionalism. Quoted price came in on actual."   more
 
" Really pleased with the professionalism of the gentlemen conducting the move. They were both efficient, careful, punctual and hard working. No damage was done to our possessions or property and I woul...."   more
 
" Very good."   more
 
" Our removal was well organised from beginning to end. All staff at company from receptionist to removal men were, friendly, efficient and pleasant. Good job.No complaints. Thanks."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

belongings 4
care 6
careful 3
Christophers 11
clear 3
considerate 3
Cornwall 5
damage 3
damaged 4
easy 3
efficient 8
exactly 4
Excellent 10
extremely 3
finish 3
friendly 13
good 7
goods 3
great 7
handling 3
hard 6
help 5
helpful 15
highly 5
J 7
level 3
lorry 4
MJ 3
months 4
packed 3
Packing 4
pleased 3
polite 7
process 3
professional 11
property 4
Really 4
Received 3
recommend 8
recommending 4
removal 10
removers 3
say 3
service 8
smoothly 5
storage 8
stress 3
stressful 3
team 10
working 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Feb 2018
Recommended by customer in YO12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.2909, -0.4479
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All packing and moving was carried out to a high standard.

"Very pleased with the whole operation, staff and level of professionalism. Quoted price came in on actual."
 
 
 
 


Review 15 Feb 2018
Recommended by customer in TR11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.1466, -5.1043
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved entire contents of house, including a very large and awkward corner couch without any problems or damages.
 
Cost: £620
 

"Really pleased with the professionalism of the gentlemen conducting the move. They were both efficient, careful, punctual and hard working. No damage was done to our possessions or property and I would have no hesitation in recommending them."
 
 
Team:
Tom and Mark
 
 
 


Review 14 Feb 2018
Recommended by customer in PL25
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.3376, -4.8033
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
+72 waiting time.
 
Cost: £1656

"Very good."
 
 
 
 
Team:
Mark Dan
 
 
 


Review 9 Feb 2018
Recommended by customer in TR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.4114, -5.0852
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 day close removal from house to apartment.
 
Cost: £600

"Our removal was well organised from beginning to end.
All staff at company from receptionist to removal men were, friendly, efficient and pleasant.
Good job.No complaints.
Thanks."
 
 
 
 
Team:
Mark Adri
 
 
 


Review 5 Feb 2018
Recommended by customer in TR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.4097, -5.0973
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move of personal belongings & furniture from Qatar to Newquay, Cornwall. MJ Christophers were involved in receiving the goods in Newquay, unloading the shipping container & storing within their own facility in Newquay until completion of purchase of our new house & move in of all items.
 
Cost: £5500
 

"Received the goods & inspected the shipping container, took photo evidence of the load having shifted during sea crossing, prior to unloading & informed me immediately.

The team who moved our belongings into our new home were brilliant; they were relentless & did not make 1 single mark on any of our walls & customer care was great.

Also your supervisor, Mike - the “more mature” of the shifters is a
Zen-like mover of household items, please give him a pat on his back from us.

Thanks to you & the admin team for your support during our move to UK from Qatar, you helped it go so smoothly.
"
 
 
Team:
Mike & crew
 
 
 


Review 15 Jan 2018
Recommended by customer in TR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.2688, -5.0628
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four bedroom, four story home with lots of stairs.
 
Cost: £1082
 

"Great service from start to finish. Everyone involved was very nice and professional. The movers were extremely helpful and did a great job. It also helped that they had a great sense of humor. I would highly recommend them!"
 
 
Team:
Sorry, don't remember their names.
 
 
 


Review 15 Jan 2018
Recommended by customer in TR1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.2528, -5.0569
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from semi-detached split level house (steps going up from house to road) into detached house 3 miles away (31 winding steps going up from road to house, spiral staircase between floors). We packed ourselves. Heaviest items were double sofabed and rustic wooden sideboard.
 
Cost: £876
 

"The team turned up slightly before the arranged time, which was much appreciated. They took obvious care in handling our goods and were friendly throughout. Packing up the first house went smoothly.
Their star quality really came through when unpacking into the new property. The garden path was tricky enough to negotiate in the sunlight, but when night fell and we realised there were no functional garden lights it became reminiscent of an Indiana Jones-style booby-trapped walkway of doom. Despite this problem adding hours to the move, out team remained upbeat, professional and uncomplaining. I cannot rate them highly enough."
 
 
 
 


Review 15 Jan 2018
Recommended by customer in TR12

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
50.0169, -5.2543
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Receive various ordered items from retail source to be stored for delivery at a later date. Full delivery and assembly as per client instructions.

"M J Christophers have undertake several full removals for us over the years and in addition storage and one-off projects to remove a just a few items from one location to another.
We would not hesitate in recommending them as a very professional and friendly business to deal with.

Mr & Mrs G.
Cornwall"
 
 
Team:
Debra, Mark, Barry
 
 
 


Review 15 Jan 2018
Recommended by customer in PL9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.3555, -4.0748
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Cornwall to Devon
 
Cost: £825
 

"We were moving from Cornwall to Devon having always managed our moves ourselves in the past hiring vans etc using family members to help we decided due to ill health this was not possible this time. We used Christophers and it made us realise how silly we had been in the past. When you take into account family time lost from work, hire van cost fuel and items damaged due to us not knowing how to load or get items through doorways etc it was so clear we made errors past times. This move was so easy it was unreal. I would throughly recommend this company to anyone."
 
 
Team:
Not sure
 
 
 


Review 9 Jan 2018
Recommended by customer in TR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.4165, -5.0889
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All straight forward.
 
Cost: £348

"Excellent move.
The men were most helpful."
 
 
 
 
Team:
Mark Dani
 
 
 

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