M J Christophers & Son

Quarry Park Road, Newquay
Cornwall

TR7 2NP

50.4129, -5.0732

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.7/10
27 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 27 reviews since 2017
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removers were very polite delivered exactly what we asked for and were friendly and organized to complete the move with minimum stress.the ony issue we had was we expected them to start around 9 a...."   more
 
" Efficient and friendly service. "   more
 
" The 3 men who moved our house contents were very friendly as well as being considerate and excellent in their work. They also packed the items needing packing with care. "   more
 
" Exactly the same as in the move description, except to say that the if we do move again, with out a second thought it will be with Christopher's."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 3
Christophers 6
considerate 2
Cornwall 2
Damage 2
delivered 2
delivery 2
easy 2
Efficient 4
exactly 3
Excellent 7
friendly 7
good 3
Great 3
hard 3
help 3
helpful 7
highly 2
lorry 2
minimum 2
months 3
pack 2
packing 2
period 2
polite 5
professional 6
recommend 5
Removal 6
removers 2
say 3
service 3
storage 3
stress 2
team 6
thoroughly 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Nov 2017
Recommended by customer in PL30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.5286, -4.6847
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move from StBreward to Blisland some difficult access and the st Breward house was near to the school which meant allowances for access.
 
Cost: £1000
 

"The removers were very polite delivered exactly what we asked for and were friendly and organized to complete the move with minimum stress.the ony issue we had was we expected them to start around 9 ambut arrived a bit late. It did not effect the move. would very much like the same team when we move again"
 
 
 
 


Review 17 Nov 2017
Recommended by customer in TR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.2128, -4.9700
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking 5 containers out of storage from Newquay to the Roseland.


 
Cost: £815

"Efficient and friendly service.

"
 
 
 
 
Team:
Mark Barry
 
 
 


Review 16 Nov 2017
Recommended by customer in TR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.2642, -5.0484
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to a mistake by our solicitors and then a breakdown in their computer. We had to wait 1 1/2 hrs before we could get the furniture moved into our flat.
 
Cost: £936

"The 3 men who moved our house contents were very friendly as well as being considerate and excellent in their work. They also packed the items needing packing with care. "
 
 
 
 
 
 


Review 15 Nov 2017
Recommended by customer in PL31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.4704, -4.7283
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
INTO STORAGE. The staff that arrived in the lorry were very polite and professional, they took very good care when they wrapped and packed our items because our furniture was going into storage, they were extremely carefull when they were moving so as not to damage the doors or walls and any questions that we had were answered very positively. DELIVERY TO OUR NEW HOME. When they arrived we felt that they didn''t rush us to be unloaded, they placed all the items into the rooms that we asked them to be placed in it was no trouble, we were quite stressed at the time as it was a new experience for us, both going into and out of storage was made less stressful by the moving and office staff. As they say, you only get what you pay for. HIGHLY Recommended.

"Exactly the same as in the move description, except to say that the if we do move again, with out a second thought it will be with Christopher's."
 
 
Team:
Sorry we can't remember the names, but, if they are all like the staff were had they are ALL very professional.
 
 
 


Review 13 Nov 2017
Recommended by customer in TQ5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.3837, -3.5362
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move from a 4 bedroom Vicarage to a 3 bedroom bungalow. We were nothing like ready when the crew arrived and they were amazing.
 
Cost: £1500
 

"A truly excellent Conpany to deal with who did everything possible to make the move easy for us. In spite of us not being ready the staff were helpful, totally professional and polite. They worked a very long day and, with their help, we are now safely in our new home."
 
 
Team:
ADRIAN and dan. Mike Christopher was brilliant.
 
 
 


Review 7 Nov 2017
Recommended by customer in TR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.2414, -4.9543
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Mark Barry
 
 
 


Review 2 Nov 2017
Not Recommended by customer in TR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.4223, -5.0611
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 1/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved locally from just outside Newquay to Newquay.
 
Cost: £640
 

"I was told paintings/artwork would be carefully wrapped in blankets. We have expensive paintings that were not wrapped at all and dumped on top of boxes whereas other cheap prints and frames were wrapped instead.

Damage occurred to the front of a vintage sideboard, the only piece we highlighted to the movers was precious to us. We also saw a heavy sofa section was placed on top of it?!

Damage occurred to the grill on the back of our fridge freezer which was new 18 months ago.

Damage occured to paintwork on a wardrobe that is shabby chic but now looks damaged.

A set of draws had boxes placed on top with no blanket between and is now scratched on top.

The starter pack was about 10 boxes so that did not go very far.

The largest box was unable to hold any of our lamps. Silk lampshades were placed loose in the lorry and now have signs of damage and the fabric is dirty.

The lorry sent could not hold all of our belongings and had to make a return trip, luckily we were only moving 10 miles!

Other moving experiences have been impressive, careful treating our belongings as if they were theirs, I cannot say the same for this company and will not use again."
 
 
 
 


Review 2 Nov 2017
Recommended by customer in EX13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7667, -2.9595
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Newquay to Axminster over a 4 day period. We were constantly messed about by the estate agents and solicitors in the chain above us (regarding exchange of contracts / completion) such that we had to cancel the first booking. Everything was cliff-hanger / last minute but fortunately Christophers were able to adapt to the changing information.
 
Cost: £3790
 

"Christophers were brilliant and helpful throughout. We did not get the final green light from lawyers for completion and a direct move until the day before packing was due to start!
The three-man team were excellent and we coordinated every aspect of the packing and loading + delivery with them throughout. The delivery to Axminster was also very smooth and everything was accomplished slightly ahead of schedule. We could not have hoped for a better team."
 
 
Team:
Mike Christophers, Debra, and Mark & his team
 
 
 


Review 31 Oct 2017
Recommended by customer in TR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.1599, -5.075934
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out of my home and asked for Christopher''s to pack as well as I needed to go into their storage facility for 5 months. Then to move me to my new home.
 
Cost: £4000
 

"Christopher's removed men and lorry turned up on time to pack my house, off all my goods for me to see them 5 months later delivered to my new home. I cannot praise the staff that orchestrated my move highly enough, they made it so easy and stress free and how polite and friendly they were. I can only say that all the staff went the extra mile and it was a pleasure to move, would highly recommend them."
 
 
 
 


Review 31 Oct 2017
Recommended by customer in TR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.4132, -5.0808
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved what I considered to be a fairly complex operation with furniture being moved from three locations. Delivery was to the same three addresses but with the furniture being switched. It was accomplished by the wonderful team of removers in just a day and a half, with what appeared to be a minimum of effort, although clearly that was as a result of their expertise and professionalism. It was an all round top class performance.
 
Cost: £1044
 

"My wife and I could not have asked for a more empathetic and professional handling of our move.
Christophers made what was by all accounts one of the most stressful times of your life a very simple and straightforward operation.
Thank you very much indeed"
 
 
 
 

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