M J Christophers & Son

Quarry Park Road, Newquay
Cornwall

TR7 2NP

50.4129, -5.0732

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
7 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 7 reviews since 2017
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 10/10 Packing & Handling Rating 10.0
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" On both occasions, the removal men were fantastic - same team both times. Nothing was too much bother for them, they remained cheerful throughout. I would heartily recommend them to anyone if you wi...."   more
 
" Great Team and very satisfied with all aspects of the work. The unloading was carried out over a very long period due to a long up hill drive where every item was carried by hand. The job finished at...."   more
 
" We first used Christophers for a move from Surrey to Cornwall in 2000 and were so impressed with the service we received, we had no hesitation in subsequently using them for storage and for our latest...."   more
 
" Staff at all levels could not have been more polite and helpful."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 100%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 100%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 100%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 2
Cornwall 2
Excellent 2
good 3
helpful 2
storage 2
team 3
2000 1
absolutely 1
aspects 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Sep 2017
Recommended by customer in TR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.3175, -4.9280
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Christopher''s have moved us now twice, once from Surrey to a rental address in Cornwall and then into our permanent home.
 
Cost: £840
 

"On both occasions, the removal men were fantastic - same team both times. Nothing was too much bother for them, they remained cheerful throughout. I would heartily recommend them to anyone if you wish to have a company who care and give very good value for money."
 
 
 
 


Review 4 Sep 2017
Recommended by customer in pl25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.3397, -4.8058
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To pack and move us from Carlyon Bay to St Austell. The new home had an uphill drive of 75meters which required all the contents to be carried by the team as the lorry could not access the drive. This was very time consuming which started at 2pm and finished at 8 30pm.
 
Cost: £2148
 

"Great Team and very satisfied with all aspects of the work.
The unloading was carried out over a very long period due to a long up hill drive where every item was carried by hand. The job finished at 8 30 with the team exhausted but still in good spirits.
A credit to their Company"
 
 
Team:
Dan Mike Barry
 
 
 


Review 30 Aug 2017
Recommended by customer in PL12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.3945, -4.2331
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A two stage move; first from our previous address to our new address and then, a few weeks later, the transporting of items from storage. The new address is accessed via narrow lanes for the last mile of the journey.

"We first used Christophers for a move from Surrey to Cornwall in 2000 and were so impressed with the service we received, we had no hesitation in subsequently using them for storage and for our latest move. We would not consider using anyone else. Their service is absolutely first class."
 
 
 
 


Review 27 Aug 2017
Recommended by customer in PL28

 I'm: Male 

50.5442, -4.9776
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage of furniture during refurbishment of property.

"Staff at all levels could not have been more polite and helpful."
 
 
Team:
Mr Christopher
 
 
 


Review 18 Aug 2017
Recommended by customer in TR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.1980, -5.4744
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Surrey to Cornwall - much lesss hassle than imagined, given problems of timing and very late confirmation of completion!

"Helpful, friendly, went out of their way to help, worked very quickly and with care. Excellent."
 
 
Team:
Tom, can't remember others
 
 
 


Review 8 Aug 2017
Recommended by customer in TR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.2630, -5.1393
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one house to another with a lay over so our goods had to go into storage.
 
Cost: £1500
 

"Excellent - very good communication from the back office - did exactly what they said they would all at a fair price."
 
 
Team:
Mike and the boys
 
 
 


Review 8 Aug 2017
Recommended by customer in BL1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.5891, -2.4575
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys were early and did a fantastic job. The whole company are very professional and courteous
 
Cost: £1416
 

"Couldn't fault anything about emptying my house in Cornwall and relocating to the north west including furniture in storage at a reasonable prove give several months"
 
 
 
 

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