Cook's of Cranleigh Ltd

Whitehall, Horsham Road
Cranleigh
Surrey
GU6 8EH

51.1290, -0.4549

Removers - Removals Companies

Listed under:  Removers / Removal Companies
92% recommended   Rating 9.4/10
25 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.4/10 Overall Rating 9.4/10
Based on 25 reviews since 2013
 
 
 
Sales & Support
9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery
9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service
9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value
9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was astounded at the professional way I was moved. The team all worked together and in a happy caring way and I felt very secure in their hands. I was by myself on the day and they took everything i...."   more
 
" Excellent service the whole way through the process from my first phone call to them to ask for a quotation visit, to the pick-up of boxes a week post-move. I was dreading the stress of it all but it ...."   more
 
" From first contacting the office I was helped with professionalism & always the staff were courteous & efficient whenever I called. Cooks took the stress away & worked well. I wouldn't hesitate to re...."   more
 
" Pleasure to deal with from start to finish and would definately use them again. Would have no hesitation in recommending this company."   more
 
About Us


Located in the heart of the Surrey Hills area, Cooks of Cranleigh is a removals and storage company specialising in domestic and commercial relocations and storage.

This moving firm was established in 1945 and the staff today are proud to continue the delivery of professional, caring removal services to customers across the south east of England.

For total peace of mind, call Cooks of Cranleigh.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 72%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 76%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Cooks 7
Cranleigh 2
crew 2
efficient 3
Excellent 6
great 3
helpful 2
professional 2
recommend 5
recommending 2
service 9
stress 2
team 2
tight 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  

Review 19 May 2017
Recommended by customer in BH22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7809, -1.8734
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
There were 2 pick up points for my move and Cooks managed everything with the minimum of fuss and very expertly. There were several very heavy boxes containing paperwork which they moved very well. They also offered any help I needed which made the move stress free for me.

" I was astounded at the professional way I was moved. The team all worked together and in a happy caring way and I felt very secure in their hands. I was by myself on the day and they took everything in their stride including moving my piano very expertly.

Nothing was too much trouble for them what a great crew they were, I shall definitely recommend Cooks to all my friends. "
 
 
 
 


Review 24 Feb 2017
Recommended by customer in GU24

 I'm: Male 

51.2801, -0.6417
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
It was a small move (two bed flat), and only had to go 3 miles down the road.
 
Cost: £630
 

" Excellent service the whole way through the process from my first phone call to them to ask for a quotation visit, to the pick-up of boxes a week post-move. I was dreading the stress of it all but it could not have gone any smoother. Everyone was competent, efficient, polite, I highly recommend Cooks of Cranleigh if you are moving. "
 
 
 
 


Review 23 Feb 2017
Recommended by customer in BN23

 I'm: Male 

50.7920, 0.3238
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The team that we had to pack us for storage & then move us were fantastic. They were efficient, friendly, & hard working.

" From first contacting the office I was helped with professionalism & always the staff were courteous & efficient whenever I called. Cooks took the stress away & worked well. I wouldn't hesitate to recommend them to anyone. Thanks very much indeed! "
 
 
Team:
Fred & Tom
 
 
 


Review 3 Feb 2017
Recommended by customer in SN16

 I'm: Male 

51.6297, -2.0738
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Relocation from Surrey to the Cotswolds.

" Pleasure to deal with from start to finish and would definately use them again. Would have no hesitation in recommending this company. "
 
 
 
 


Review 23 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very efficient and helpful service "
 
 
 
 


Review 14 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very good service and the way you handled broken mirror was excellent "
 
 
 
 


Review 7 Oct 2016
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" fine but not the fantastic experience I had received the year before. "
 
 
 
 


Review 23 Sep 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 18 Dec 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" As said before, everything went to plan, the Crew were great. "
 
 
 
 


Review 18 Dec 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service "
 
 
 
 


Review 26 Nov 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 25 Nov 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" I highly recommend Cook's of Cranleigh. The quality of their service is exceptional and everyone we dealt with was intelligent, dedicated, positive and supportive. "
 
 
 
 


Review 27 Oct 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 27 Oct 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Brilliant service highly recommended "
 
 
 
 


Review 29 Apr 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service throughout "
 
 
 
 


Review 28 Apr 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 28 Apr 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Well done "
 
 
 
 


Review 1 Apr 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" I thought cooks were excellent. The Office staff were very helpful as after months of waiting to exchange, we had a very tight deadline. They gave us many options. The move team were great - friendly and knew what they were doing "
 
 
 
 


Review 20 Feb 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We were delighted with Cooks' performance. We were amazed at the team's expertise , especially in moving some heavy,awkward items (eg gym equipment through a tight cellar gap). What could have been a stressful day in fact went extremely smoothly. We could not have asked for more. "
 
 
 
 


Review 18 Feb 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" The service was very satisfactory and I would crtainly recommend the company to others. "
 
 
 
 

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