Cook's of Cranleigh Ltd

Whitehall, Horsham Road
Cranleigh
Surrey
GU6 8EH

51.1290, -0.4549

Removers - Removals Companies

Listed under:  Removers / Removal Companies
93% recommended   Rating 9.3/10
27 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 27 reviews since 2013
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Everything was very smooth. The assessment, in particular, was very professional. The response from the office was always prompt and well handled. The removal men themselves were very considerate and ...."   more
 
" I opted to do my own packing, but not the easiest option. Introductory explanation could have been better in terms of determining weight distribution in larger and smaller boxes, and to what extent la...."   more
 
" I was astounded at the professional way I was moved. The team all worked together and in a happy caring way and I felt very secure in their hands. I was by myself on the day and they took everything i...."   more
 
" Excellent service the whole way through the process from my first phone call to them to ask for a quotation visit, to the pick-up of boxes a week post-move. I was dreading the stress of it all but it ...."   more
 
About Us


Located in the heart of the Surrey Hills area, Cooks of Cranleigh is a removals and storage company specialising in domestic and commercial relocations and storage.

This moving firm was established in 1945 and the staff today are proud to continue the delivery of professional, caring removal services to customers across the south east of England.

For total peace of mind, call Cooks of Cranleigh.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 74%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 70%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 74%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 3
Cooks 7
Cranleigh 2
crew 2
efficient 3
excellent 6
experience 2
great 3
helpful 3
highly 3
packing 2
professional 3
recommend 5
recommending 2
removal 2
service 9
stress 2
team 2
tight 2
visit 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Sep 2017
Recommended by customer in SY8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3726, -2.5715
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of contents of a 4 bedroom house plus extensive loft and garage contents to a 4 bedroom house at a distance of 150 miles (Haslemere to Ludlow). Few difficult items of furniture but nothing out of the ordinary. We had them pack for us.

"Everything was very smooth. The assessment, in particular, was very professional. The response from the office was always prompt and well handled. The removal men themselves were very considerate and worked hard. The packing of goods was all carefully done. They were very obliging when dealing with the inevitable hold up at move-in time and worked well with us placing the boxes and furniture.
In all, a relatively stress-free experience when so many things can go wrong."
 
 
 
 


Review 19 Sep 2017
Recommended by customer in PE38
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.5895, 0.3812
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3-day move, 1st day packing and loading up, 2nd. travel and unloading at destination, 3rd day unloading any excess not completed on 2nd. day.

"I opted to do my own packing, but not the easiest option. Introductory explanation could have been better in terms of determining weight distribution in larger and smaller boxes, and to what extent larger boxes had to be solidly packed. A video would have been helpful.
Garden items to be packed misunderstood by removal men, although these were clearly included in estimate.
Unloading went well and all items were inside the destination property by the close of the 2nd. day.
I would have appreciated at least a visit from the two removal men on the 3rd. morning, particularly since they spent overnight in the neighbourhood. I would have asked for some help to move a few items between rooms, which would not have taken more than an hour. The 3rd. day was part of my estimate and I paid for it."
 
 
Team:
The 3 men introduced themselves. I can only remember one name - Tony
 
 
 


Review 19 May 2017
Recommended by customer in BH22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7809, -1.8734
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There were 2 pick up points for my move and Cooks managed everything with the minimum of fuss and very expertly. There were several very heavy boxes containing paperwork which they moved very well. They also offered any help I needed which made the move stress free for me.

"I was astounded at the professional way I was moved. The team all worked together and in a happy caring way and I felt very secure in their hands. I was by myself on the day and they took everything in their stride including moving my piano very expertly.

Nothing was too much trouble for them what a great crew they were, I shall definitely recommend Cooks to all my friends."
 
 
 
 


Review 24 Feb 2017
Recommended by customer in GU24

 I'm: Male 

51.2801, -0.6417
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a small move (two bed flat), and only had to go 3 miles down the road.
 
Cost: £630
 

"Excellent service the whole way through the process from my first phone call to them to ask for a quotation visit, to the pick-up of boxes a week post-move. I was dreading the stress of it all but it could not have gone any smoother. Everyone was competent, efficient, polite, I highly recommend Cooks of Cranleigh if you are moving."
 
 
 
 


Review 23 Feb 2017
Recommended by customer in BN23

 I'm: Male 

50.7920, 0.3238
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team that we had to pack us for storage & then move us were fantastic. They were efficient, friendly, & hard working.

"From first contacting the office I was helped with professionalism & always the staff were courteous & efficient whenever I called. Cooks took the stress away & worked well. I wouldn't hesitate to recommend them to anyone. Thanks very much indeed!"
 
 
Team:
Fred & Tom
 
 
 


Review 3 Feb 2017
Recommended by customer in SN16

 I'm: Male 

51.6297, -2.0738
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Surrey to the Cotswolds.

"Pleasure to deal with from start to finish and would definately use them again. Would have no hesitation in recommending this company."
 
 
 
 


Review 23 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very efficient and helpful service"
 
 
 
 


Review 14 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very good service and the way you handled broken mirror was excellent"
 
 
 
 


Review 7 Oct 2016
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"fine but not the fantastic experience I had received the year before."
 
 
 
 


Review 23 Sep 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

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