Nelson The Removal & Storage Company Ltd

Unit 5 Downs Way Industrial Estate, Heathhall
Dumfries
Dumfriesshire
DG1 3RS

55.0930, -3.5801

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
313 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 313 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This was done with speed and efficiency, friendliness, kindness and consideration. "   more
 
" The bend was negotiated with inches to spare and no damage to property! Paul and Jordan were efficient, while being friendly and pleasant. Everything completed well, thank you."   more
 
" Very Polite gents. All Introduced them selves and shook my hand."   more
 
" Very pleased with service."   more
 
About Us


Choose a removal company that fully protects your property & possessions.

Trusted for over 35 years, Nelson Removals have helped hundreds of home owners move their belongings and business owners relocate their premises, in a safe and reliable manner.

Why take chances on moving day? You can rest easier with our trained and dependable staff.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 12
best 11
boxes 10
brilliant 13
c 15
Care 11
cheerful 20
class 13
courteous 18
crew 14
damage 8
delighted 7
delivery 8
easier 7
efficient 39
efficiently 10
excellent 60
extremely 13
fantastic 12
free 7
friendly 38
furniture 12
Good 34
great 12
happy 13
hard 21
helpful 67
highly 12
impressed 7
lads 7
Mark 7
Nelson 13
Nelsons 10
packing 9
Patient 7
pleasant 17
pleased 11
Polite 44
professional 29
Really 13
recommend 27
removal 37
service 77
stressful 18
team 27
Thank 24
thanks 13
trouble 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Nov 2017
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.1165, -3.3672
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove contents of bungalow and a large number of archive boxes and gardening equipment from barns, to storage approx 60 miles, away / or 5 months and then a further ten miles to another bungalow.
 
Cost: £1520

"This was done with speed and efficiency, friendliness, kindness and consideration. "
 
 
 
 
Team:
Jeff Zander Kevin
 
 
 


Review 9 Nov 2017
Recommended by customer in DG4
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.3698, -3.9262
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic removal from a rural location, the access road was narrow, with a difficult bend to negotiate for larger vehicles
 
Cost: £414

"The bend was negotiated with inches to spare and no damage to property!
Paul and Jordan were efficient, while being friendly and pleasant.
Everything completed well, thank you."
 
 
 
 
Team:
Paul Jordan
 
 
 


Review 6 Nov 2017
Recommended by customer in CA1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.8735, -2.9048
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stress-Free and smooth included storage.
 
Cost: £897

"Very Polite gents. All Introduced them selves and shook my hand."
 
 
 
 
Team:
Paul Jordan Kevin Zand
 
 
 


Review 19 Oct 2017
Recommended by customer in LA5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
54.1681, -2.8214
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Large and very heavy sofa that had to go out over balcony and be lowered down 1 floor. To enable this, a 2nd team came for a couple of hours.
 
Cost: £1100

"Very pleased with service."
 
 
 
 
Team:
Ian Mark
 
 
 


Review 18 Oct 2017
Recommended by customer in CA11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.6681, -2.7471
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Because the load capacity was underestimated a half load had to be delivered and then the van returned for the rest. This means a lot of extra work for the team which was not helped by the non return of the two Tuesday men.
 
Cost: £1343

"Both men who were working over the whole move were very impressive and had to a lot of extra work (see above). This meant some the packing was rushed and boxes could have done with more specific labeling but it was a difficult situation for them. The extra help on the first day was also hardworking and pleasant. "
 
 
 
 
Team:
Kevin Jordan Jeff Paul
 
 
 


Review 13 Oct 2017
Recommended by customer in EX20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.8185, -4.0718
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection went smoothly and to schedule.
Delivery was tampered by the closure of the MS which necessitated a change to a circuitous route.
 
Cost: £2077

"I was extremely happy with the service I received.
Ian and Jordan were brilliant. Nothing was too much trouble."
 
 
 
 
Team:
Ian Jorda
 
 
 


Review 12 Oct 2017
Recommended by customer in CA4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.9012, -2.8350
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Kevin Mark James
 
 
 


Review 11 Oct 2017
Recommended by customer in DG10
55.3372, -3.4457
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Moffat to storage in Dumfries and then from storage to new property in Moffat 10 days later. (only bulky items).
 
Cost: £949

"Move was carried out very professionally and with minimum fuss.Operatives very courteous and friendly. "
 
 
 
 
Team:
Jeff Jordan James Paul
 
 
 


Review 6 Oct 2017
Recommended by customer in WS2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5824, -2.0068
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removers came from Dumfries and were moving me from West Midland to Scotland. I had already packed my belongings so it was a straight fetch everything up to Scotland.
 
Cost: £1192

"The removal men were excellent, very helpful, quick and cheerful. Completed their task in one afternoon. Equally helpful at the other end where my relatives were waiting to receive them."
 
 
 
 
Team:
Paul Jame
 
 
 


Review 26 Sep 2017
Recommended by customer in KA1
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.6070, -4.4853
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to us having to postpone the original moving date though no fault of ours, Nelson's were excellent in fitting us in,to fit with the chain of our move.
 
Cost: £1226

"Ian and James were first class. Polite, on time and very efficient. they worked extremely hard as ours was a large house. "
 
 
 
 
Team:
Ian Jame
 
 
 

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