Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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Excellent and professional service from initial contact to after service once move was completed and all staff were polite and considerate both personally and of my possessions.
All aspects of costings and descriptions were explained and appointments and visits were punctual and timely.
The week prior to the move, a notification came that my street was to be closed due to road works and when I contacted DRS they couldn''t have been more accommodating and advised that this would not concern me and they would put a contingency plan in to ensure that the move went ahead.
The roadworks did not go ahead as planned due to extreme weather and on the morning of the move there had been a bad snowfall during the night and it was still snowing in the morning. This did not phase the workers and they undertook their roles and responsibilities in a friendly and professional manner.
The packing boxes were delivered in advance and the day prior to the move, staff came to pack the boxes and did so with care and attention.
I had also arranged dismantling and reassembling of Wardrobe and beds and although there may have been an issue with this, a contingency plan was also put in place.
The service resulted in a stress free move for myself and all staff that I spoke with - office, surveyor, packers and removers were knowledgeable, polite and efficient.
An excellent service - thank you.
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Team: Sorry cant remember all their names but everyone from the office staff, surveyors, removal staff and packers were all excellent.
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