G B Liners

28 Armstrong Way, Great Western Industrial Park
Ealing
Middlesex
UB2 4SD

51.5067, -0.3564

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.4/10
562 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 562 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I booked your company at the very last moment, James who called to my house was very caring and polite and helpful, the boxes arrived, I do wish I had requested your packing service. I cannot express...."   more
 
" Staff were exceptional, Especially the foreman at the delivery end."   more
 
" When the exchange finally happened we were given only 3 days to completion. GB Liners were very flexible and helpful throughout. They happened to be fully connected on the Monday so put a team in o...."   more
 
" They arrived late only 10 minutes. It would it have been an issue if everything else went smoothly.No apology but an excuse that their navs took them somewhere else. This could have been avoided beca...."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 020 8574 1285.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 6
address 6
Amazing 6
arrived 16
best 18
better 12
boxes 20
breakages 6
brilliant 13
broken 7
care 15
careful 16
cheerful 13
courteous 32
crew 48
delivery 13
efficient 62
efficiently 15
excellent 103
extremely 22
fantastic 23
friendly 59
furniture 15
GB 39
good 55
Great 43
guys 20
happy 27
hard 36
helpful 88
highly 22
impressed 20
liners 97
movers 14
packed 17
packing 36
pleased 25
Polite 56
professional 71
property 12
Really 22
recommend 52
removal 51
satisfied 13
service 121
storage 19
stress 17
team 71
thank 25
working 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2018
Recommended by customer in SL4
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4602, -0.5799
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team arrived promptly.
Very helpful and polite.
There was a lot to do, nothing was too much trouble for them.
I couldn't have asked for anything better, especially as I had lived at the property for over 30 years.
 
Cost: £1440

"I booked your company at the very last moment, James who called to my house was very caring and polite and helpful, the boxes arrived, I do wish I had requested your packing service.
I cannot express my thanks for all kindness and help the team showed me, the move went very smoothly, Where I moved to the person was still in the house, not very pleasant, but the team worked around this, I was recommended by a friend plus her sister used you.
The Giel Clare at Ealing was also very helping."
 
 
 
 
Team:
Terry And Guys
 
 
 


Review 13 Jun 2018
Recommended by customer in TW16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.4079, -0.4020
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 13 Jun 2018
Recommended by customer in HR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0707, -3.1303
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic move London to Welsh borders, so 2-day operation.
 
Cost: £2579

"Staff were exceptional, Especially the foreman at the delivery end."
 
 
 
 
 
 


Review 11 Jun 2018
Recommended by customer in SO41
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7625, -1.5328
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was very difficult as the exchange on our house kept being delayed. We in turn had a 'drop dead date' on completion of the house we were buying. The two houses were 90 meter apart.
 
Cost: £4146

"When the exchange finally happened we were given only 3 days to completion.

GB Liners were very flexible and helpful throughout. They happened to be fully connected on the Monday so put a team in on Saturday and moved us on the Tuesday.

Having unpacked there were no breakages and perhaps my only negative comment is they could have been more precise with their labelling."
 
 
 
 
 
 


Review 1 Jun 2018
Not Recommended by customer in GU19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3701, -0.6914
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 0/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1080

"They arrived late only 10 minutes. It would it have been an issue if everything else went smoothly.No apology but an excuse that their navs took them somewhere else. This could have been avoided because I did warn Mark and James it might happen as our old place was a new development.

When James came to inspect our new house, he suggested they would bring 2 vans instead of 1 large truck because there was a gate looked rather tight. However the 2nd van never turned up. The crew said it was broken when I asked.

I rang Mark who said we might have to after the procedure slightly.
As a result, we had to make 2 trips. I went back upstairs to lock up the place when told me they were ready to go with the first load. Obviously I was expecting them to wait. But they were gone by the time I came back to my car.

Whats worse, there was no sign of the van at our new place. I rang Mark wondering where they might have been with our furniture, and had to sit and wait for almost 20 minutes while they were getting lost again.

The leader blamed the driver who he said made a wrong turn. All these could have been avoided if they communicated better. Now I am hoping that the boxes will be collected swiftly as they promised."
 
 
 
 
 
 


Review 1 Jun 2018
Recommended by customer in SW19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4978, -0.1344
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One bed flat floor 5 .
Packing and removal to a one bed floor 4.
 
Cost: £900

"Very professional service.
Single female moving house and felt confident that the team were supporting my needs. Would use again!! Thanks."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in KT10
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.3632, -0.3578
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 May 2018
Recommended by customer in N2 0
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5848, -0.1705
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a semi detached house to a 2nd floor feat in a building without lift.
 
Cost: £1140

"GB were excellent, from start to finish.
The removal consultant and the crew were all very friendly, helpful and professional.
I would highly recommend them."
 
 
 
 
 
 


Review 19 May 2018
Recommended by customer in HP9
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6143, -0.6057
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Third floor flat move.
Challenge as no lift.
 

"Very professional.
Arrived on time and handled the goods very well excellent packing."
 
 
 
 
 
 


Review 15 May 2018
Recommended by customer in W4 2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.4840, -0.2513
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Flexible service which compressed 2 day into 1 to avoid heavy rain.
Much appreciated."
 
 
 
 
Team:
Martin
 
 
 


Review 11 May 2018
Recommended by customer in E14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.5137, -0.0389
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move very heavy washing machine from ground floor to first floor via narrow twisting staircase.
 
Cost: £168

"Great team, an excellent move in a tight space, and no damage."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in TW11
51.4279, -0.3322
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 5 bedroom house to a small 3 bedroom.
Rental with limited space so the boxes had to be placed in the correct rooms.
 

"We have used GB Liners before and they were so professional so that is why we used them again."
 
 
 
 
 
 


Review 19 Apr 2018
Recommended by customer in TW7
51.4745, -0.3427
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed our old home and moved us to the new home, on time and hassle free.
 
Cost: £1560
 
 
 
 


Review 18 Apr 2018
Recommended by customer in SW17
51.4387, -0.1587
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"This was just a delivery 2 pieces of furniture from that stored with GB Liners.
My experience of this firm is that they have high professional standards."
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in BR2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3835, 0.0117
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The crew were professional and competent.
 
Cost: £2048

"Their competence (the crew) removed the the stress from removal day.
An excellent firm to deal with."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in KT10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.3638, -0.3767
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from East Sheen to Esher.
2 lorries packing over 3 days.
Unpacking over 2 day.
 
Cost: £5760

"The Polish team were exceptional.
They worked extremely hard, were courteous, patient and have them helpful.
A truly excellent service."
 
 
 
 
Team:
Jack Sergei Peter Patrick
 
 
 


Review 10 Apr 2018
Recommended by customer in BS31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4001, -2.5136
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a home of 20 years to a rental property whilst we buy a new home.
Boxes marked up for out houses, long term store rooms 1, 2 and 3, bedrooms A, B and C and bathrooms X and Y as well as the usual mark ups for rooms and wheather furniture is to be reassembled.
All was marked clearly grand piano moved with car.
 
Cost: £7750

"The crew we had were very good.
Polite, worked hard and were careful in their packing and moving."
 
 
 
 
Team:
Neil Terry Lewis Chris
 
 
 


Review 3 Apr 2018
Recommended by customer in E8 4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5379, -0.0647
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing entire house to storage.
Drawers packed up, art and furniture.
 
Cost: £639

"The guys were incredibly professional, efficient and swift."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in SW14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.4615, -0.2722
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of various items into storage garage.
 
Cost: £360

"The two guys who cause and helped me move some items into storage were brilliant. Focused, polite, hard working.
Very pleased."
 
 
 
 
Team:
Steve
 
 
 


Review 20 Mar 2018
Recommended by customer in G42
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.8350, -4.2684
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance, between UK cities, by road.
 
Cost: £1368

"A fantastic, confidence inspiring experience that helped take the pressure off relocating to another city."
 
 
 
 
 
 

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