Gosdens Removals & Storage

Waterworks Road
Eastbourne
East Sussex
BN22 8LR

50.7769, 0.2888

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.3/10
37 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 37 reviews since 2007
 
 
 
Packing & Handling 9/10 Packing & Handling Rating 9.0
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Gosdens were supposed to move an antique corner cupboard from Eastbourne to Bristol as a part load in one of their removal lorries, appropriately securing and protecting the load for the journey. I...."   more
 
" Staff were very friendly, efficient and helpful both in person and over the phone. Charges were very reasonable and good care was taken with our goods. I would highly recommend Gosdens."   more
 
" Was very happy with all aspects of storage and move and would highly recommend to friends."   more
 
" One bookcase was dragged & damaged they told us immediately & apologised. As it was not a valuable piece of furniture we did not claim. Very pleased with service we received from Gosdens."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 79%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 77%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 70%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 79%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 82%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 64%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 2
cheerful 2
courteous 3
damage 3
definitely 3
disappointed 2
Eastbourne 4
efficient 5
excellent 5
friendly 3
good 4
goods 2
Gosdens 9
great 2
handling 2
happy 3
hard 2
Having 3
help 2
helpful 7
highly 2
keen 2
labelled 2
load 2
months 2
old 2
polite 5
Really 3
recommend 6
recommended 2
reliable 3
removal 5
service 8
storage 3
storage) 2
taken 4
team 4
Thank 3
told 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Apr 2013
Not Recommended by customer in BS48
51.4461, -2.7483
 
 
Satisfaction Ratings
 
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 0/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Gosdens were supposed to move an antique corner cupboard for me as a part load on one of their removal lorries from Eastbourne to Bristol.
 
Cost: £90
 

"Gosdens were supposed to move an antique corner cupboard from Eastbourne to Bristol as a part load in one of their removal lorries, appropriately securing and protecting the load for the journey.

Instead they sent it via Parcel Force, unprotected in a cardboard box and it arrived smashed into pieces. They hadn't told Parcel Force what they were carrying and had actually labelled the box "bags,shoes, washing up/finish soap".

6 months later Gosdens have refused to reply to any correspondence apart from issuing a denial of all liability. Needless to say I would not recommend them as providing a professional service."
 
 
 
 


Review 25 Apr 2011
Recommended by customer in BN20
50.7560, 0.2721
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and storage: 3-4 bedrooms, within 25 miles.
 
Cost: £325
 

"Staff were very friendly, efficient and helpful both in person and over the phone. Charges were very reasonable and good care was taken with our goods. I would highly recommend Gosdens."
 
 
 
 
 


Review 16 Feb 2011
Recommended by customer in W4 1
51.5026, -0.2557
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £480

"Was very happy with all aspects of storage and move and would highly recommend to friends."
 
 
 
 
 
 


Review 17 Nov 2010
Recommended by customer in BN21
50.7748, 0.2823
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £397

"One bookcase was dragged & damaged they told us immediately & apologised. As it was not a valuable piece of furniture we did not claim. Very pleased with service we received from Gosdens."
 
 
 
 
 
 


Review 17 Nov 2010
Recommended by customer in BN21
50.7807, 0.2657
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £320

"They were polite and very efficient."
 
 
 
 
Team:
1
 
 
 


Review 17 Nov 2010
Recommended by customer in BN20
50.7576, 0.2678
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £750

"Excellent used them before."
 
 
 
 
 
 


Review 16 Nov 2010
Recommended by customer in BN20
50.7624, 0.2119
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £300
 
 
 
 


Review 10 Nov 2010
Recommended by customer in BN20
50.8125, 0.2436
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £499

"The company employees were all unfailingly polite & helpful. The removal men were extremely careful handling our furniture & moved items exactly where we requested. A real pleasure to work with."
 
 
 
 
 
 


Review 10 Nov 2010
Recommended by customer in TN40
50.8415, 0.4870
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £161

"2nd time we used Gosdens would use them again. All very helpful & courteous."
 
 
 
 
 
 


Review 9 Nov 2010
Recommended by customer in BN20
50.7552, 0.2707
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £650
 
 
 
 

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