Blackhall Moving and Storage Ltd

2 Carfrae Grove
Edinburgh

EH4 3SB

55.9592, -3.2606

Removers - Removals Companies

Listed under:  Removers / Removal Companies, Storage
100% recommended   Rating 10/10
7 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 7 reviews since 2018
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 10/10 Packing & Handling Rating 10.0
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Blackhall Removals took the stress out of moving day with calm, assured professionalism. Polite, cheerful and efficient service - highly recommend."   more
 
" Professional helpful friendly and easy to have in my homes. Packing and transferring furniture to van and securing it was done with little fuss and worry. The delivery was early and again done quic...."   more
 
" We have used Blackhall Moving twice now, a great service each time , with careful consideration for the items being moved and polite staff."   more
 
" Very professional."   more
 
About Us


Blackhall Moving & Storage cover Edinburgh and the Lothians behind this set-up is Simon Munro who has over 30 years experience in all aspects of the storage and removals industry in Edinburgh and he will personally oversee your move from the initial visit of a FREE no obligation survey, from which he will follow up with a formal fixed priced removal quotation and then supervise your move on the day thus offering a personal level of service which other removal companies would struggle to match. Our friendly and fully trained uniformed removals staff enables us to go the extra mile on service and quality for complete customer satisfaction, giving you peace of mind and a stress free move.

Local and National and European Removals
A secure containerised storage facility available
Full or breakable packing service.
Comprehensive goods in transit insurance cover for you
Free boxes and tape supplied for your own packing

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 80%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 80%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Blackhall 3
efficient 2
great 2
helpful 2
highly 2
Polite 2
professional 2
recommend 3
service 4
stress 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 29 Sep 2018
Recommended by customer in EH6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9673, -3.1589
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from top floor flat to house, including pet. Packing service provided day before move and then move out of old flat into new property on same day.
 
Cost: £1000
 

"Blackhall Removals took the stress out of moving day with calm, assured professionalism. Polite, cheerful and efficient service - highly recommend."
 
 
Team:
Simon and Vicky
 
 
 


Review 13 Sep 2018
Recommended by customer in Pa31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0296, -5.4494
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A distance of 130 miles with a great many bends! Service to move fair amount of furniture was efficient friendly and swift.
 
Cost: £1020
 

"Professional helpful friendly and easy to have in my homes.
Packing and transferring furniture to van and securing it was done with little fuss and worry.
The delivery was early and again done quickly and carefully and help was willingly given with some extra items.
I would very readily recommend my movers."
 
 
Team:
Simon and Daniel Munro
 
 
 


Review 13 Aug 2018
Recommended by customer in G62
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.9487, -4.3119
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £960
 

"We have used Blackhall Moving twice now, a great service each time , with careful consideration for the items being moved and polite staff."
 
 

Blackhall
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon and Vicki Munro
 
 
 


Review 8 Aug 2018
Recommended by customer in EH30
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9816, -3.3981
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
7 big items
 
Cost: £264
 

"Very professional."
 
 
 
 


Review 14 Jun 2018
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.9572, -3.2520
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of items from attic and storage

"Flexible, reliable, fast and efficient. Great overall service from start to finish."
 
 
 
 


Review 11 Jun 2018
Recommended by customer in EH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9584, -3.2530
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Room clearance and storage for decorating project.
 
Cost: £420
 

"I used Blackhall Moving and Storage whilst doing decorating which required the clearing of rooms. They arrived on time, were very pleasant to deal with and competitively priced.

It was definitely a stress free way to deal with decorating!"
 
 
Team:
Simon and Daniel Munro
 
 
 


Review 9 Jun 2018
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4665, -0.9632
 
 
Satisfaction Ratings
 
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blackhall Moving moved us from Edinburgh to Reading this week.
 
Cost: £1900
 

"The service was outstanding. The visit from Simon was helpful, he explained everything we needed to know and estimated the amount of boxes accurately. They were helpful at every stage of the process. The unloading was so quick - done in about 1.5 hours. I would highly recommend them.

"
 
 
Team:
Simon, Dan and Vikki
 
 
 

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