Satisfaction Ratings |
|
|
|
Sales & Support
|
10/10
|
|
The advice and information was helpful and all correspondence was easy to understand
|
|
Packing & Handling
|
10/10
|
|
The firm took care in packing and handling our property
|
|
Collection & delivery
|
10/10
|
|
Our property was collected and delivered as agreed
|
|
Service
|
10/10
|
|
The staff were presentable punctual and polite
|
|
Value
|
10/10
|
|
The price represents value for money
|
|
Show All
|
|
|
|
|
|
Code of practice
|
Yes
|
Before the move, did your remover make you aware of the Code of Practice?
|
|
Description
|
Yes
|
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
|
|
Loss or damage
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
|
|
Claims timing
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
|
|
Cancellation
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
|
|
Protection options
|
Yes
|
Before the move, did your remover explain your insurance or other protection options?
|
|
Claims procedure
|
Yes
|
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
|
|
Advance Payment Guarantee
|
Yes
|
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
|
|
|
|
|
|
Customer Review
|
|
We had changes to the original plan, as the first house purchase did not conclude. We had planned to only have storage facilities for around two weeks, however this changed to around 4 months,
|
|
|
|
Team: Vicky, Simon & Daniel - Apologies forgot the two names of the guys who moved us out - both were great.
|
|
|
|
|
|