Britannia Lanes of Devon

Hennock Road East, Marsh Barton Trading Estate
Exeter
Devon
EX2 8RU

50.6998, -3.5212

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.1/10
328 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.1/10 Overall Rating 9.1/10
Based on 328 reviews since 2007
 
 
 
Sales & Support
8.9/10 Sales & Support Rating 8.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery
9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service
9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value
8.8/10 Value Rating 8.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" As this was carried out 'long distance' it was up to our builder to make the necessary contact regarding collection and delivery - this system worked well. Packing boxes are awaiting collection 'n...."   more
 
" Britannia gave a better price and sent to employees on two days as agreed. All packing was done efficiently and taken away each day. The work was completed on time. One criticism is that the indivi...."   more
 
" A very polite and co-opperative team. Who were happy to work within the confinds of a difficult house i was leaving asnd the amount of items of glass & china to be packed and also the number of pictu...."   more
 
" The three men that came to move me were very friendly,helpful and efficient. They made the whole experience less stressful than it could have been.They kept checking in with me, which made made me fee...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 82%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 74%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 6
arrived 4
attitude 8
better 4
boxes 5
boys 4
brilliant 10
Britannia 22
careful 4
certainly 4
cheerful 8
class 5
Clear 4
courteous 13
credit 6
crew 14
damage 4
definitely 7
delighted 6
delivery 7
Devon 11
difficult 5
easier 7
efficient 22
efficiently 6
excellent 36
extremely 13
friendly 16
furniture 11
good 36
happy 7
hard 9
having 7
helpful 48
Lanes 23
packed 8
Packing 7
pleased 9
polite 20
professional 13
really 9
recommend 25
removal 34
service 47
stress 10
Stressful 12
team 18
Thank 16
thanks 7
trouble 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 18 Jun 2017
Recommended by customer in RH2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2422, -0.2132
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Show All
 
 
   Customer Review
 
Moving furniture out of a cottage whilst work was carried out, keeping it in store and returning it.

" As this was carried out 'long distance' it was up to our builder to make the necessary contact regarding collection and delivery - this system worked well.
Packing boxes are awaiting collection 'next time Britannia Lanes are in the area' so we are not sure how long we will have to wait. A time scale would have been helpful as we have had to ask a neighbour to act as go-between. "
 
 
 
 


Review 6 Jun 2017
Recommended by customer in GL53
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
51.8846, -2.0601
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I approached two removal companies to empty my home once it was sold.

" Britannia gave a better price and sent to employees on two days as agreed. All packing was done efficiently and taken away each day. The work was completed on time.

One criticism is that the individual small boxes and articles of furniture were packed in the storage boxes at the depot without a reference on the individual box contents. There was no way I could collect any item without having to open all five boxes.

The whole consignment was delivered to its new destination right on time and placed in a new storage with no fuss.

I was very satisfied "
 
 
 
 


Review 28 May 2017
Recommended by customer in EX8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
50.6332, -3.4043
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The place where I was moving from was the inner city and restricted access because of the hight of the entrance into the private road. This was delt with with calm and skill.

" A very polite and co-opperative team. Who were happy to work within the confinds of a difficult house i was leaving asnd the amount of items of glass & china to be packed and also the number of picture to be protected and packed. "
 
 
 
 


Review 19 May 2017
Recommended by customer in EX4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7274, -3.5526
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from a two bed terraced house to a three bed semi detached house and the houses were not far apart. I had boxed up most of it myself as the moved had been planned for some time except the final moving date. I had furniture, kitchen appliances as well as lots of boxes with all my processions including clothes, pictures, kitchen wares etc. Britannia just boxed up any remaining items.
 
Cost: £621
 

" The three men that came to move me were very friendly,helpful and efficient. They made the whole experience less stressful than it could have been.They kept checking in with me, which made made me feel at ease. All the boxes were placed in the right room at the other end and absolutely nothing got broken.

Their prices were competitive especially as I called only two days before I needed to move and they managed to squeeze me in, which I am grateful for.

I would use them again and I would without hesitation recommend them to anyone who needs their services, nothing is too much trouble. "
 
 
 
 


Review 10 May 2017
Recommended by customer in TQ5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.3985, -3.5208
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a 17th century cottage near Taunton to a dormer bungalow in Brixham. The team managed to move all our furniture unscathed in spite of some low and narrow doorways in the cottage.
 
Cost: £760
 

" The move was initially booked with Brittania Lanes in Bridgwater, Somerset. However, when our completion date was arranged they were fully booked, and they were able to arrange for a team from Exeter to move us. The team was punctual, polite and efficient and quickly settled us into our new home. "
 
 
 
 


Review 10 May 2017
Recommended by customer in BN26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8077, 0.1575
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Devon to East Sussex. Destination was along a narrow country lane and required transferring the load from a large lorry to a transit.
 
Cost: £1200
 

" In all our contacts with Britannia Lanes everyone was friendly, helpful and professional.

The two Britannia employees who completed the move were absolutely charming and nothing was too much trouble for them - they were clearly experts in moving furniture and they remained cheerful over the two days.

The move was a considerable distance and involved a transfer of vehicles but whole process proved stress-free because of the professionalism and attitude of all Britannia Lanes staff.

We'd recommend this company for any removal.

Thank you Britannia Lanes. "
 
 
Team:
Dan and Matt (I think) - they deserve particular praise
 
 
 


Review 9 May 2017
Recommended by customer in ex2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.7152, -3.5009
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Transfer of household items from storage in England to France.
 
Cost: £450
 

" Unclear dates for removal.

Clear date of pickup from storage.

Delayed notice of delivery.

Good communications with delivery crew.

Very good delivery of items.

Items delivered undamaged and helpfully deposited in French house.

Cheerful helpful delivery team.

Greater certainty of delivery timetable would have helped. "
 
 
Team:
cannot remember
 
 
   Business Reply:

Dear Mr M,

Thank you for the review on your recent removal and I'm pleased to learn everything went well with the delivery. With regards to the delivery date, the quote was on a part load basis, which requires flexibility with timings and enables us to offer you the best price. If exact dates were required, the removal would have been priced differently.

Kind Regards,
Britannia Lanes Of Devon
 


Review 22 Mar 2017
Recommended by customer in TA5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.1091, -3.0101
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving one full bedroom of furniture, wardrobe chest of drawers, bedside cabinets, dressing tables, mirrors, several pictures plus garden furniture and tools, plus small fridge several boxes of other items. All from the second floor, down two flights of stairs to the van outside.
 
Cost: £500
 

" The first time we used this company, we had our furniture moved into their storage facilities, and from there to our newbuild. All with out a problem. therefore we chose them for this last move.
We also recommended them to our son for his move from London and he also was very pleased with the service. "
 
 
Team:
Two great hardworking guys, who deserve a big thankyou.
 
 
 


Review 22 Mar 2017
Recommended by customer in EX5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
50.7457, -3.4305
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from exeter to broadclyst. Had my stuff in storage for a few month''s until my new place was ready etc then had it delivered to new address.
 
Cost: £150
 

" Overall i had a good experience with Britannia. The communciation was good via email during and before the move. Everything was set out in a professional manner. I had a a ussue with moving date bt Britannia resolved this and moved my stuff on my preferred day. Was happy with the guys that came and moved stuff was quick but hardworking and reliable. Was pleased to discover my washing machine was also plumbed in by one guy which was lovely.
I had 3 guys come to move stuff however, only 2 yohnger guys did the work. The other older guy didnt do nothing and watched the other guys do all the work which i thought was rude.

However was happy with serviceand would hire Britannia again in the future "
 
 
Team:
Dean, Walter (another guy but forgot his name) !
 
 
 


Review 25 Feb 2017
Recommended by customer in ex8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.6211, -3.4077
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A move from one flat to another in Exmouth.
 
Cost: £250
 

" Moving date changed a few times but removal co. fitted in with these changes with no fuss. The chaps that did the furniture moving efficiently and quickly and nothing was damaged. They even put furniture back together. All went extremely well. "
 
 
 
 


Review 23 Jan 2017
Recommended by customer in PL10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.3504, -4.1921
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved a number of bulky items from Cornwall to Southern France

" The collection and delivery went extremely well. The staff were punctual and efficient and friendly. The staff at the Exeter base were helpful with infrmation, including the confusing insurance options. IThis wasn't a large move and we have had much more to move in the past, but I would highly recommend the company for International or domestic removals "
 
 
Team:
Sadly, my regular computer is broken, so am unable to do this
 
 
 


Review 3 Jul 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" very good service thanks "
 
 
 
 


Review 14 Jun 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" excellent "
 
 
 
 


Review 9 Jun 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 27 May 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Pleasant staff, hard-working and courteous. "
 
 
 
 


Review 8 May 2015
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We had no complaints with the actual removal operatives who worked very efficiently but the office organisation let down the whole exercise. "
 
 
 
 


Review 2 May 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent from start to finish! It made what could've been a stressful day run smoothly. Staff were professional and very reassuring. And very personable too. "
 
 
 
 


Review 17 Apr 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 15 Apr 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 15 Apr 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 

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