Hilderbrand's Removals & Storage

Head Hill Road, Goodnestone
Faversham
Kent
ME13 9BU

51.3148, 0.9342

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
49 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 49 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Utterly professional, great team, moved us faster than we could have hoped. As they were at pains to tell us, not the cheapest available - although not by a great deal - but the extra £150 or so was ...."   more
 
" Same remarks as before"   more
 
" the team were super-helpful and hardworking. even offering to help me take down some curtains."   more
 
" This move was a big deal for me, however Hilerbrands were brilliant. They packed up everything for me and transported me across country and delivered my belongings the next day. I have moved sever...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 91%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
agreed 2
answered 2
arrived 3
available 2
belongings 3
best 3
boxes 3
brilliant 4
broken 2
calls 2
care 4
courteous 6
delivered 3
ease 3
easier 4
efficient 8
enquiry 3
Excellent 9
experience 3
explained 3
extremely 5
finish 4
friendly 10
furniture 5
Good 5
great 4
guys 5
happy 3
Hayley 4
helpful 10
highly 7
Hilderbrand 4
Hilderbrands 10
impressed 3
James 6
meeting 3
polite 6
praise 3
professional 11
quote 3
recommend 15
removal 8
Removals 4
respectful 3
Service 17
stress 4
stressful 6
team 14
Thank 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Nov 2017
Recommended by customer in ME13

 I'm: Male 

51.3030, 0.9536
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Just a short local move but with access issues on the arrival, vehicles arranged to suit

"Utterly professional, great team, moved us faster than we could have hoped. As they were at pains to tell us, not the cheapest available - although not by a great deal - but the extra £150 or so was a price well worth paying."
 
 
 
 


Review 15 Nov 2017
Recommended by customer in CT 1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had to put my furniture into store. I was very unhappy and unsure about this, but the packer showed me exactly where the furniture was put. It was stored well and I can only say it was an excellent service.

"Same remarks as before"
 
 
Team:
I can't remember. One was Polish. Two excellent men.
 
 
 


Review 15 Nov 2017
Recommended by customer in CT5

 I'm: Male 

51.3520, 1.0313
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we recently moved in the same town from a 3 bed to a 4 bed
 
Cost: £800
 

"the team were super-helpful and hardworking. even offering to help me take down some curtains."
 
 
 
 


Review 15 Nov 2017
Recommended by customer in SN4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5376, -1.9040
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete home move. Including entire house contents, garden and garage. From one county to another within the UK. Packing service, removal, and delivery.
 
Cost: £2500
 

"This move was a big deal for me, however Hilerbrands were brilliant. They packed up everything for me and transported me across country and delivered my belongings the next day.

I have moved several times, over the years and this is the first time I have unpacked and nothing was broken or missing.

The staff, right from the receptionist to the removal men and estimator were very polite and courteous. They understood my needs and made everything hassle free.

Thank you Hilderbrands! I would recommend you to anyone and everyone"
 
 
Team:
Everyone, too numerous to mention
 
 
 


Review 15 Nov 2017
Recommended by customer in CT5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3526, 1.0212
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They were brilliant throughout the move leaving it less stressful than it could of been. Very professional team and very polite also. Couldn''t ask for more they were slightly more expensive but well worth the extra cost.

"Great experience would highly recommend them. Very efficient and organised."
 
 
 
 


Review 19 Oct 2017
Recommended by customer in ME13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.2790, 0.9511
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move.

"The team arrived promptly on the moving date and were very conscientious , worked hard and most importantly were very careful with our belongings.
I would be very happy to recommend them to other potential customers."
 
 
Team:
James, Tristan, Paul and Karel
 
 
 


Review 17 Oct 2017
Recommended by customer in ME10

 I'm: Male 

51.3270, 0.7368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to a 3-storey townhouse
 
Cost: £570
 

"James and his team were fantastic from start to finish. Moved to a 3-storey town house. Service was amazing and made us feel at ease throughout our whole move! We couldn’t have asked for more!"
 
 
 
 


Review 24 Sep 2017
Recommended by customer in CT21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.0741, 1.1149
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four bedroom house move from Hythe, England to east Austria

"Considering the move was to a different country I have to say that the company and team were excellent! Kept us informed all the time what was happening and took every care with our belongings, first class service, would highly recommend!!!!"
 
 
 
 


Review 22 Sep 2017
Recommended by customer in PH33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.7166, -5.2686
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whitstable Kent to Fort William Scotland

"Hilderbrand's Removals are an excellent company they moved us from Kent to the Scottish Highlands. The company is professional in all aspects providing a service that is trustworthy and reliable. They took the worry out of moving such a long distance. The two guys that brought our furniture to us were friendly and very helpful. I would recommend this company as being the best."
 
 
Team:
phil & Pete removal men Penny in the officeand James Hilderbrand
 
 
 


Review 20 Sep 2017
Recommended by customer in CT5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.3435, 1.0081
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from my house on 13/3/17 into storage for six months. I then moved into my own storage on 11/9/17. The moving was very smooth.
 
Cost: £500
 

"I was very happy with the service, polite friendly team with great ability to store things efficiently and in a way that utilised every available space.

"
 
 
Team:
I am sorry but I don't know their names
 
 
 

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