Hilderbrand's Removals & Storage

Head Hill Road, Goodnestone
Faversham
Kent
ME13 9BU

51.3148, 0.9342

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
26 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 26 reviews since 2016
 
 
 
Sales & Support
9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value
9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The initial quote, and meeting Mr Hildebrand gave us confidence in their service. Being members of BAR was a significant factor and their reasonable price. Hayley and Jacqui in the office handled m...."   more
 
" I would be very confident in using Hilderbrands again. They were friendly, supportive, careful, respectful and efficient. The move went very smoothly indeed with obvious leaders ensuring best practice...."   more
 
" This was excellent service from start to finish. It was service with a smile - and it was all done at a very fair price."   more
 
" It was a pleasure to work with Hilderbrands from start to finish. They were very professional and responsive to our questions and concerns. The move itself was well planned and care was taken to prote...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

courteous 3
efficient 6
enquiry 2
excellent 7
extremely 4
Fabulous 2
finish 2
friendly 3
good 3
helpful 5
Hilderbrands 4
polite 3
praise 3
professional 3
property 2
recommend 4
removal 3
removals 2
respectful 3
service 10
stressful 3
team 5
thank 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 2 1

Budget:  

Review 21 Apr 2017
Recommended by customer in CW5

 I'm: Male 

53.0693, -2.5271
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A long distance house move from the south east to the north west of England.
 
Cost: £1686
 

" The initial quote, and meeting Mr Hildebrand gave us confidence in their service. Being members of BAR was a significant factor and their reasonable price.

Hayley and Jacqui in the office handled my calls with extreme efficiency and friendliness.

The removals men were extremely professional, courteous and respectful. We felt in very good hands which eased the stress on the day - this was much comfort considering the long distance to the new property.

Couldn't have asked for more from the service.

"
 
 
 
 


Review 20 Apr 2017
Recommended by customer in CT3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2817, 1.1251
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a large house in Stodmarsh to and smaller house in Whitstable.

" I would be very confident in using Hilderbrands again. They were friendly, supportive, careful, respectful and efficient. The move went very smoothly indeed with obvious leaders ensuring best practice throughout "
 
 
Team:
I cant remember but they were brilliant
 
 
 


Review 20 Apr 2017
Recommended by customer in CT5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3510, 1.0611
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From central Whitstable to Chestfield (from one four bedroom house to another.) One medium sized and one smaller vehicle used as the access was a bit awkward.
 
Cost: £700
 

" This was excellent service from start to finish. It was service with a smile - and it was all done at a very fair price. "
 
 
Team:
Brad, Jamie ? - so sorry I can't remember properly
 
 
 


Review 12 Apr 2017
Recommended by customer in W13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5032, -0.3222
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from Canterbury to London with a piano and other antiques.
 
Cost: £1500
 

" It was a pleasure to work with Hilderbrands from start to finish. They were very professional and responsive to our questions and concerns. The move itself was well planned and care was taken to protect our property and home. We were mostly concerned with our grand piano which they did an excellent job moving. We would recommend this firm for your move. "
 
 
 
 


Review 11 Apr 2017
Recommended by customer in CT11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3339, 1.4223
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved a four bedroom house from Sittingbourne to Ramsgate.
 
Cost: £1200
 

" On time, professional, efficient and friendly...need I say more?! I'll recommend these guys to anyone looking to move house. "
 
 
 
 


Review 4 Feb 2017
Recommended by customer in ME10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.3269, 0.7373
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
the move went really smoothly to spite rain to start with and then turning to snow
 
Cost: £750
 

" All the the staff were extremely polite, helpful and respectful "
 
 
 
 


Review 1 Feb 2017
Recommended by customer in ME13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3201, 0.8977
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from Borden, Kent to Faversham. The operation also involved around 2 months storage.
 
Cost: £2000
 

" The whole firm of Hildebrand's Removals were excellent from the owner, the office staff and the men carrying out the move. These men were extremely efficient with the whole operation and completely took the strain out of the move. At the very end of the move they even offered to reposition some furniture and lay an extremely large rug and then put the furniture back.

Both my wife and myself can't give the firm enough praise. We would recommend them to anybody who needs a removal company. "
 
 
Team:
Phil, Carol and James
 
 
 


Review 31 Jan 2017
Recommended by customer in CT6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.3645, 1.1317
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
2 day move over a weekend.
 
Cost: £2900
 

" The men who moved us couldn't have been more helpful or more willing. "
 
 
Team:
I am so sorry that I have forgotten because they were brilliant.
 
 
 


Review 21 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Team was efficient, courteous and helpful. "
 
 
 
 


Review 20 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" An extremely good service at a competitive price. "
 
 
 
 


Review 20 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" The move team were excellent, I cant praise them enough> "
 
 
 
 


Review 20 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" First class service from enquiry helpful office staff our move was faultless polite and hardworking well done HILDERBRANDS. "
 
 
 
 


Review 19 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Brilliant friendly helpful service above and beyond "
 
 
 
 


Review 19 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Fabulous service! "
 
 
 
 


Review 19 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Outstanding service with the removal team of two men going the extra to mile to meet any demands we made on the day "
 
 
 
 


Review 2 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service and choosing Hildenbrands made our move less stressful. "
 
 
 
 


Review 2 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Splendid. Interesting and efficient removers. "
 
 
 
 


Review 2 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Good service "
 
 
 
 


Review 2 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent movers. Would definitely recommend to family and friends. "
 
 
 
 


Review 8 May 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Fabulous, thank you - that's why we came back to you this move and will likely do so again in the future. "
 
 
 
 

Back to top

» 2 1