Hilderbrand's Removals & Storage

Head Hill Road, Goodnestone
Faversham
Kent
ME13 9BU

51.3148, 0.9342

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
34 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8/10 Overall Rating 9.8/10
Based on 34 reviews since 2016
 
 
 
Sales & Support
9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery
9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service
9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value
9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Many thanks to James and his super-efficient team for making our move run to schedule. We could not have asked for a more efficient and professional service. The staff were second to none and did ...."   more
 
" They were very professional and courteous. Couldn't fault them and would recommend them to friends/family."   more
 
" My first contact at the company was Hayley, who dealt with my enquiry with courtesy and professionalism. An appointment was made for Mr Hilderbrand to call at my mother's house to discuss our requir...."   more
 
" After some confusion as to our booking, James re-arranged his timetable to accommodate our packing. It was a huge amount for two men and the unpacking was a bit easier with 6. The men could not have ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 91%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
answered 2
arrived 2
best 2
boxes 2
brilliant 2
calls 2
care 2
completely 2
confident 2
contact 2
courteous 5
delivered 2
ease 2
easier 3
efficient 7
enquiry 3
excellent 7
experience 2
explained 3
extremely 4
Fabulous 2
finish 3
following 2
friendliness 2
friendly 6
furniture 2
good 5
Hayley 4
helpful 7
highly 4
Hildebrand 2
Hilderbrand 3
Hilderbrands 7
impressed 3
initial 2
James 5
meeting 3
polite 3
praise 3
professional 7
quote 3
recommend 8
removal 6
respectful 3
service 11
stress 4
stressful 5
team 7
thank 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 2 1

Budget:  

Review 7 Jun 2017
Recommended by customer in PA17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.8689, -4.8891
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Our move was from a 2 bed bungalow in Kent to a house in Scotland.
 
Cost: £2300
 

" Many thanks to James and his super-efficient team for making our move
run to schedule.
We could not have asked for a more efficient and professional service.
The staff were second to none and did a wonderful job!
I would have no hesitation in recommending them to anyone wishing to move home.
I would also like to thank Hayley who works in the office as she answered all my requests
and returned my phone calls without fail. "
 
 
Team:
James, Hayley, Karl and Matt (?)
 
 
 


Review 6 Jun 2017
Recommended by customer in ME13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3153, 0.8723
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I recently used Hilderbrands for a small, local move.
 
Cost: £500
 

" They were very professional and courteous. Couldn't fault them and would recommend them to friends/family. "
 
 
 
 


Review 15 May 2017
Recommended by customer in GL6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.7268, -2.1459
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Items of furniture and effects were moved from my mother''s property to my and my brother''s homes prior to sale of the house.
 
Cost: £2454
 

" My first contact at the company was Hayley, who dealt with my enquiry with courtesy and professionalism. An appointment was made for Mr Hilderbrand to call at my mother's house to discuss our requirements.

Mr Hilderbrand arrived promptly for the appointment, and listened carefully to my requirements, and noted down the items to be transported. He explained the services the company offered, and how the packing up, loading and transporting of the items would be organised. At no time was I put under any pressure, and I felt completely at ease from the beginning of our meeting to the end, and confident that I was dealing with a highly professional company that would treat my mother's home and possessions with respect and care.

I had no difficulty deciding that Hilderbrand's was the company we would use, and I was 100% happy with all my dealings with each member of staff.

Phil arrived promptly on the agreed date to pack up the items I had not had time to deal with. He was joined the following day by James, and together they loaded the packing boxes and furniture onto the removal van. Both men were a pleasure to deal with, and were courteous, friendly and professional.

The following day, the items were delivered to my home and my brother's home on time, and everything was unloaded in good condition.

I would add that I particularly appreciated the way everything was handled with sensitivity to our feelings, and respect for our mother's home and possessions. This greatly reduced the stress of the situation.

I would recommend Hilderbrand's without hesitation. I have moved house several times over the years, and this was the best company I have used.

Thank you! "
 
 
Team:
Hayley, Mr Hilderbrand, Phil and James
 
 
 


Review 10 May 2017
Recommended by customer in CT2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2847, 1.0305
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a very old house to a relatively new and smaller one. There was a lot to load and unload. There was no off road parking for the loading and it was up and down a slope. It was managed with good humour.
 
Cost: £1274
 

" After some confusion as to our booking, James re-arranged his timetable to accommodate our packing. It was a huge amount for two men and the unpacking was a bit easier with 6.
The men could not have been more helpful and we were very impressed. Every box appeared in the right room which made unpacking much easier. Nothing was broken or lost as far as we know.
Our new neighbours obviously took a liking to Hildebrand staff and provided tea for all.
All in all a very good experience at a very hectic time.
Thank you "
 
 
Team:
James, but I am embarrased to say I caan't remember who was who!
 
 
 


Review 9 May 2017
Recommended by customer in ME9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3350, 0.7642
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The house move was professional from start to finish. Hilderbrands removals treated my belongings as if they were their own... I would highly recommend this company
 
Cost: £800
 

" Moving is stressful but Hilderbrands made the experience easy and stress free from start to finish. The agent that came round to quote was professional and not pushy. I was allowed to contact the company following the quote, rather than continually being contacted. Once moving date was confirmed the office was easy to contact and very professional. They answered any questions I had and delivered boxes before hand... Everything was explained fully. Moving day was easy the staff were professional and friendly... I highly recommend Hilderbrands "
 
 
 
 


Review 9 May 2017
Recommended by customer in CT3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3161, 1.1737
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving 2 workshops to one new building about 5 miles away. Lots of heavy and expensive equipment.
 
Cost: £6500
 

" James explained the process and spent a lot of time arranging the move and understanding our requirements. A time line was drawn up and agreed. Every thing we according to the plan. "
 
 
Team:
The 4 lads how supported us were superb. A real credit to your business. Thank you all.
 
 
 


Review 9 May 2017
Recommended by customer in Ct6
 My Age: up to 29 
 I'm: Female 

 I have known this business: 5 - 10 years 
51.3659, 1.1003
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from herne bay to Hampton

" I can't recommend this removal company highly enough they were quick reliable and friendly they made my life a whole lot easier and less stressful nothing was too much trouble for them! Special thanks to Triston harry and Callum thanks lads "
 
 
Team:
Triston harry and Callum
 
 
 


Review 1 May 2017
Recommended by customer in SA66
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.8640, -4.7332
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From Conyer, Sittingbourne to Llandissilio, Pembrokeshire. Two day move for us - moving out on the first day and into new home on second day. Three days for the team, as they drove back to Kent on the third day.

" So impressed with this company, from initial visit with James Hilderbrand, to telephone conversations and info with the ever-courteous and helpful Hayley, and the hard work and helpful cheerfulness of our brilliant moving team, Brad and Jamie.
They helped to ease the stress of the house-move, and we were so impressed with Brad and Jamie's stamina, skill, strength and friendliness.
Before we chose Hilderbrand's, I had a list of four removal companies - I planned to chat with them all, get estimates etc. But after meeting James and receiving his quote, decided that Hilderbrand's was the remover for us.
They're brilliant - use them! "
 
 
Team:
Brad and Jamey
 
 
 


Review 21 Apr 2017
Recommended by customer in CW5

 I'm: Male 

53.0693, -2.5271
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A long distance house move from the south east to the north west of England.
 
Cost: £1686
 

" The initial quote, and meeting Mr Hildebrand gave us confidence in their service. Being members of BAR was a significant factor and their reasonable price.

Hayley and Jacqui in the office handled my calls with extreme efficiency and friendliness.

The removals men were extremely professional, courteous and respectful. We felt in very good hands which eased the stress on the day - this was much comfort considering the long distance to the new property.

Couldn't have asked for more from the service.

"
 
 
 
 


Review 20 Apr 2017
Recommended by customer in CT3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2817, 1.1251
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a large house in Stodmarsh to and smaller house in Whitstable.

" I would be very confident in using Hilderbrands again. They were friendly, supportive, careful, respectful and efficient. The move went very smoothly indeed with obvious leaders ensuring best practice throughout "
 
 
Team:
I cant remember but they were brilliant
 
 
 


Review 20 Apr 2017
Recommended by customer in CT5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.3510, 1.0611
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From central Whitstable to Chestfield (from one four bedroom house to another.) One medium sized and one smaller vehicle used as the access was a bit awkward.
 
Cost: £700
 

" This was excellent service from start to finish. It was service with a smile - and it was all done at a very fair price. "
 
 
Team:
Brad, Jamie ? - so sorry I can't remember properly
 
 
 


Review 12 Apr 2017
Recommended by customer in W13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5032, -0.3222
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from Canterbury to London with a piano and other antiques.
 
Cost: £1500
 

" It was a pleasure to work with Hilderbrands from start to finish. They were very professional and responsive to our questions and concerns. The move itself was well planned and care was taken to protect our property and home. We were mostly concerned with our grand piano which they did an excellent job moving. We would recommend this firm for your move. "
 
 
 
 


Review 11 Apr 2017
Recommended by customer in CT11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3339, 1.4223
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved a four bedroom house from Sittingbourne to Ramsgate.
 
Cost: £1200
 

" On time, professional, efficient and friendly...need I say more?! I'll recommend these guys to anyone looking to move house. "
 
 
 
 


Review 4 Feb 2017
Recommended by customer in ME10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.3269, 0.7373
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
the move went really smoothly to spite rain to start with and then turning to snow
 
Cost: £750
 

" All the the staff were extremely polite, helpful and respectful "
 
 
 
 


Review 1 Feb 2017
Recommended by customer in ME13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3201, 0.8977
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from Borden, Kent to Faversham. The operation also involved around 2 months storage.
 
Cost: £2000
 

" The whole firm of Hildebrand's Removals were excellent from the owner, the office staff and the men carrying out the move. These men were extremely efficient with the whole operation and completely took the strain out of the move. At the very end of the move they even offered to reposition some furniture and lay an extremely large rug and then put the furniture back.

Both my wife and myself can't give the firm enough praise. We would recommend them to anybody who needs a removal company. "
 
 
Team:
Phil, Carol and James
 
 
 


Review 31 Jan 2017
Recommended by customer in CT6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.3645, 1.1317
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
2 day move over a weekend.
 
Cost: £2900
 

" The men who moved us couldn't have been more helpful or more willing. "
 
 
Team:
I am so sorry that I have forgotten because they were brilliant.
 
 
 


Review 21 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Team was efficient, courteous and helpful. "
 
 
 
 


Review 20 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" An extremely good service at a competitive price. "
 
 
 
 


Review 20 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" The move team were excellent, I cant praise them enough> "
 
 
 
 


Review 20 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" First class service from enquiry helpful office staff our move was faultless polite and hardworking well done HILDERBRANDS. "
 
 
 
 

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