Hilderbrand's Removals & Storage

Head Hill Road, Goodnestone
Faversham
Kent
ME13 9BU

51.3148, 0.9342

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
57 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 57 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From first contacting Hilderbrands, they were courteous, professional and very supportive. The quality of service was exceptional and nothing was too much trouble throughout a long and protracted hous...."   more
 
" As moving is a very stressful procedure, having Hilderbrands do the packing and everything to do with that made our lives much easier to cope with."   more
 
" Staff were amazing. To start Pat who came to give the quote was very polite, friendly and informative, he really put me at ease and wasn’t going in for a hard sell. We had two young lads named Phill ...."   more
 
" I found there were either very cheap (dodgy?) companies or others who were more impressive but also more expensive. Hilderbrands were very good value in this second group and were friendly thorough an...."   more
 
About Us


Our family company has been successfully moving people since 1949 enabling us to offer a guarantee of knowledge, expertise and professionalism that will ensure your move is completed flawlessly.
For us it’s not just about providing an exceptional house moving service, it’s also about creating an experience in which our clients can relax and let us complete all the hard work.
You can be completely assured that our professional staff will take care of your every house removal need and create a memorable experience aimed at reducing the level of stress and hassle that usually comes with moving house.
If you are looking for the cheapest removals quotation you could possibly find and service is not important to you, we would not be the right company for you. But If you are looking for a high quality removals service which compliments your budget then we would come highly recommended, please speak to our estimator for any discount that maybe available.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
belongings 3
best 3
boxes 3
brilliant 4
care 5
courteous 8
delivered 3
ease 4
easier 5
efficient 10
enquiry 3
excellent 10
experience 4
explained 3
extremely 6
finish 5
friendly 14
furniture 6
good 6
Great 7
guys 7
happy 4
hard 4
hardworking 3
Hayley 4
helpful 11
highly 8
Hilderbrand 5
Hilderbrands 16
impressed 3
James 8
meeting 3
packing 3
polite 8
praise 3
professional 14
quote 4
Really 3
recommend 18
removal 8
removals 5
respectful 3
second 3
service 20
stress 4
stressful 7
team 16
thank 7
trouble 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2018
Recommended by customer in ST13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
53.1008, -2.0072
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from a bungalow in Whitstable Kent to a house in Leek, Staffordshire. The move involved specialist packing and handling of items of furniture as well as many very fragile items.
 
Cost: £2596
 

"From first contacting Hilderbrands, they were courteous, professional and very supportive. The quality of service was exceptional and nothing was too much trouble throughout a long and protracted house sale and eventual move at short notice. I can't thank James Hilderbrand and his team enough!
"
 
 
Team:
James Hilderbrand, his office team and the first class guys who carried out the move
 
 
 


Review 18 Jan 2018
Recommended by customer in CT12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3307, 1.3103
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We decided to have the packing and dismantling of beds and wardrobe as well as the move, this was so much easier than trying to find time to do it ourselves.

"As moving is a very stressful procedure, having Hilderbrands do the packing and everything to do with that made our lives much easier to cope with."
 
 
 
 


Review 16 Jan 2018
Recommended by customer in ME9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3334, 0.7074
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bed house to similar size with lots of heavy furniture
 
Cost: £450
 

"Staff were amazing. To start Pat who came to give the quote was very polite, friendly and informative, he really put me at ease and wasn’t going in for a hard sell. We had two young lads named Phill & Phill doing the removals and from start to end they were great! They were polite, extremely hardworking and nothing was too much. Really friendly lads and wouldn’t hesitate to use you guys again for our next move."
 
 
Team:
Phill and Phill delivery guys, sales man was Pat. All excellent and clearly enjoy their jobs.
 
 
 


Review 16 Jan 2018
Recommended by customer in CT4

 I'm: Male 

51.2236, 1.0437
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and move house including some heavy gym equipment

"I found there were either very cheap (dodgy?) companies or others who were more impressive but also more expensive. Hilderbrands were very good value in this second group and were friendly thorough and flexible in planning. Guys on the day were great, very competent and also nice."
 
 
 
 


Review 20 Dec 2017
Recommended by customer in NG24

 I'm: Male 

53.0796, -0.8104
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move was carried out with enthusiasm and efficiency including dealing with tight staircases and bringing certain large items over the balcony. We would certainly recommend Hilderbrands."
 
 
Team:
Brad and Greg.
 
 
 


Review 9 Dec 2017
Recommended by customer in CT3

 I'm: Male 

51.3078, 1.2291
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a three-storey Victorian house to a two-storey new build. We had lots of large pieces of furniture (including large sofas and large artwork). The team arrived to do all the packing on one day and then finished the remaining packing on the second day when they loaded up most of our contents into one large lorry. On the day of completion, they loaded the remaining contents of our house into a smaller lorry and drove both lorries across to our new house to await the requisite phone calls from our solicitor. They unloaded both lorries in one afternoon and came back a few days later to collect all the boxes that we had unpacked.

"The whole experience of working with Hilderbrands was positive from start to finish. Nothing was too much trouble. They are a great team and were always friendly, efficient and professional. They were very reassuring to have around and made it so easy for us to navigate the logistics of moving. The team packed for us, moved the contents of our house over a period of two days in two lorries and worked hard to ensure we were unloaded and moved in as quickly as possible. They took great care with our valuables and we had no breakages. They handled large items of furniture with skill and were not daunted by tight corners, turning staircases etc. Can't recommend them highly enough."
 
 
 
 


Review 7 Dec 2017
Recommended by customer in LA3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.0416, -2.8972
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Kent to Lancashire,quite a distance,
 
Cost: £2250
 

"Everything about the service provided was excellent,nothing was too much trouble. Everything went well, even with the awful weather in Lancaster! Peter and James were friendly ,efficient and very polite. Would have no hesitation in recommending hilderbrands to anyone.

Excellent service"
 
 
Team:
Peter and james
 
 
 


Review 6 Dec 2017
Recommended by customer in TN27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.1951, 0.7709
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I chose Hilderbrands to remove and store the contents of a rental property which was being refurbished.

"I am very happy with the service they provided and the staff were exceptionally helpful and cheerful under rather difficult circumstances. I would confidently recommend this company. They were helpful, punctual, professional and courteous."
 
 
 
 


Review 15 Nov 2017
Recommended by customer in ME13

 I'm: Male 

51.3030, 0.9536
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Just a short local move but with access issues on the arrival, vehicles arranged to suit

"Utterly professional, great team, moved us faster than we could have hoped. As they were at pains to tell us, not the cheapest available - although not by a great deal - but the extra £150 or so was a price well worth paying."
 
 
 
 


Review 15 Nov 2017
Recommended by customer in CT 1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had to put my furniture into store. I was very unhappy and unsure about this, but the packer showed me exactly where the furniture was put. It was stored well and I can only say it was an excellent service.

"Same remarks as before"
 
 
Team:
I can't remember. One was Polish. Two excellent men.
 
 
 

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