Hilderbrand's Removals & Storage

Head Hill Road, Goodnestone
Faversham
Kent
ME13 9BU

51.3148, 0.9342

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
42 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 42 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Considering the move was to a different country I have to say that the company and team were excellent! Kept us informed all the time what was happening and took every care with our belongings, first ...."   more
 
" Hilderbrand's Removals are an excellent company they moved us from Kent to the Scottish Highlands. The company is professional in all aspects providing a service that is trustworthy and reliable. The...."   more
 
" I was very happy with the service, polite friendly team with great ability to store things efficiently and in a way that utilised every available space. "   more
 
" The guys working for Hilderbrands were 100% committed to providing an absolutely outstanding service. From arriving on time, have a friendly outlook on a very stressful period of the move, to working...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 93%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
agreed 2
answered 2
arrived 2
best 3
boxes 3
brilliant 3
calls 2
care 4
class 2
completely 2
confident 2
Considering 2
contact 2
courteous 5
delivered 2
distance 2
ease 2
easier 4
efficient 7
enquiry 3
excellent 9
explained 3
extremely 5
finish 3
friendly 10
furniture 5
good 5
guys 5
Hayley 4
helpful 10
highly 6
Hilderbrand 4
Hilderbrands 9
impressed 3
James 5
meeting 3
polite 5
praise 3
professional 10
quote 3
recommend 12
removal 7
Removals 4
respectful 3
service 16
stress 4
stressful 6
team 10
Thank 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 24 Sep 2017
Recommended by customer in CT21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.0741, 1.1149
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four bedroom house move from Hythe, England to east Austria

"Considering the move was to a different country I have to say that the company and team were excellent! Kept us informed all the time what was happening and took every care with our belongings, first class service, would highly recommend!!!!"
 
 
 
 


Review 22 Sep 2017
Recommended by customer in PH33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.7166, -5.2686
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whitstable Kent to Fort William Scotland

"Hilderbrand's Removals are an excellent company they moved us from Kent to the Scottish Highlands. The company is professional in all aspects providing a service that is trustworthy and reliable. They took the worry out of moving such a long distance. The two guys that brought our furniture to us were friendly and very helpful. I would recommend this company as being the best."
 
 
Team:
phil & Pete removal men Penny in the officeand James Hilderbrand
 
 
 


Review 20 Sep 2017
Recommended by customer in CT5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.3435, 1.0081
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from my house on 13/3/17 into storage for six months. I then moved into my own storage on 11/9/17. The moving was very smooth.
 
Cost: £500
 

"I was very happy with the service, polite friendly team with great ability to store things efficiently and in a way that utilised every available space.

"
 
 
Team:
I am sorry but I don't know their names
 
 
 


Review 10 Aug 2017
Recommended by customer in ME13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2980, 0.9471
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4 bed house to a 2 bedroom bungalow. All garden pots and equipment were moved as well.
 
Cost: £1500
 

"The guys working for Hilderbrands were 100% committed to providing an absolutely outstanding service. From arriving on time, have a friendly outlook on a very stressful period of the move, to working at full speed but still with the outmost care and understanding."
 
 
Team:
Tristan and James Hilderbrand and Penny
 
 
 


Review 2 Aug 2017
Recommended by customer in CT8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.3817, 1.3339
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Five bedroom house with all items on the ground floor ready for the removal men, to be moved into storage for approx two months, and then moved into a third floor two bedroom flat.
 
Cost: £1500
 

"The guys for both removals were absolutely superb as, on the removal from my home into storage, there was intermitent rain but they ensured nothing got wet. On the removal from storage to the third floor flat they two guys had to endure the hottest day of the year but got on with the job with no complaints whatsoever. Both teams were extremely professional and polite and I could not fault their efforts in any way and would fully recommend this company to anyone who wanted a professional removal service."
 
 
Team:
Tris and Karol outbound and Phil and Brad to the flat.
 
 
 


Review 2 Aug 2017
Recommended by customer in ME13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3172, 0.8931
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £320
 

"I was pleased that you provided men to help with what was a small , but annoying job moving furniture from a second floor by lift and by stairs ."
 
 
Team:
Can't remember
 
 
 


Review 2 Aug 2017
Recommended by customer in Me10
 My Age: 30 - 39 
 I'm: Female 

 I haven't used this business before 
51.3281, 0.7327
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved home, they supplied all boxes and packaging, didn''t have to empty draws or wardrobes, took the stress away!
 
Cost: £780
 

"Hilderbrand were fantastic, the 3 guys couldn't of been more helpful. All the boxes and material were provided and made easier as did not have to empty wardrobes or draws of furniture moving.
The team worked fast, were really friendly and professional. Would highly recommend."
 
 
 
 


Review 1 Aug 2017
Recommended by customer in CT3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3257, 1.2006
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 The Paddocks Aerodrome Road

"Bradly and Carol were brilliant so helpful and went above and beyond what was expected of them"
 
 
Team:
Bradley and Carol
 
 
 


Review 7 Jun 2017
Recommended by customer in PA17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.8689, -4.8891
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from a 2 bed bungalow in Kent to a house in Scotland.
 
Cost: £2300
 

"Many thanks to James and his super-efficient team for making our move
run to schedule.
We could not have asked for a more efficient and professional service.
The staff were second to none and did a wonderful job!
I would have no hesitation in recommending them to anyone wishing to move home.
I would also like to thank Hayley who works in the office as she answered all my requests
and returned my phone calls without fail."
 
 
Team:
James, Hayley, Karl and Matt (?)
 
 
 


Review 6 Jun 2017
Recommended by customer in ME13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3153, 0.8723
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I recently used Hilderbrands for a small, local move.
 
Cost: £500
 

"They were very professional and courteous. Couldn't fault them and would recommend them to friends/family."
 
 
 
 

Back to top

» 3 2 1