Surrey Hills Removals

Unit 9, Guildford Industrial Estate, Deacon Field
Guildford
Surrey
GU2 8YT

51.2456, -0.5938

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.5/10
83 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 83 reviews since 2015
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Exceptionally professional service at every aspect of move. From initial contact, emails, quotes and delivery of boxes all promptly handled. Full confidence and satisfaction from service. The move its...."   more
 
" Right from quote to completion, Surrey Hills Removals were fantastic. The quote was thorough and Nick was very experienced with great knowledge on all things removals. Boxes and all packing materials ...."   more
 
" I found the removal company on google. I had 2 other companies come and quote. The lady who visited from Surrey Hills, Sharon, was the most professional but showed warmth and care and I immediately ...."   more
 
" I cannot praise this company enough. Every member of the team that I came into contact with was courteous and professional. They handled my removal with care and attention and nothing was too much tro...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
amazing 2
arrival 2
arrived 3
attention 2
beginning 2
book 2
boxes 8
boys 2
brilliant 3
broken 4
care 4
cheerful 2
collected 2
communication 2
companies 2
confidence 2
contact 3
couple 2
courteous 3
crew 4
damaged 2
Dave 2
Delighted 3
efficient 7
excellent 12
extremely 5
fantastic 6
finish 4
friendly 6
good 5
great 8
happy 5
hard 5
helpful 21
Hills 14
packed 4
packing 6
polite 6
professional 11
really 6
recommend 7
removal 9
Removals 8
service 24
stress 5
stressful 5
Surrey 14
team 14
Thank 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Sep 2017
Recommended by customer in GU1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.2359, -0.5725
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to townhouse in same town
 
Cost: £1600
 

"Exceptionally professional service at every aspect of move. From initial contact, emails, quotes and delivery of boxes all promptly handled. Full confidence and satisfaction from service. The move itself was faultless and we would thoroughly recommend there service to others."
 
 
Team:
Mark
 
 
 


Review 1 Sep 2017
Recommended by customer in KT11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3310, -0.3731
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole house move
 
Cost: £2000
 

"Right from quote to completion, Surrey Hills Removals were fantastic. The quote was thorough and Nick was very experienced with great knowledge on all things removals. Boxes and all packing materials were delivered to us in advance of moving day so we were able to make a head start. Our foreman, Paul, was great - everything was packed securely and safely. Not a single thing was broken and we had loads of large artwork and mirrors. He went the extra mile when I realised we'd packed a heating sensor which we needed to leave for the new owners for the house so he unloaded and hunted for it in the packed up boxes and found it! That was a massive help. At the new house, the two children's beds were assembled first as requested so we knew they had somewhere to sleep. Paul and the team were helpful, fun and polite which made the move a whole lot less stressful. After a week or so, we asked for the the empty boxes to be collected so we didn't have them in storage, which wasn't a problem. They were collected a day after I called them. Perfect. Wouldn't hesitate recommending Surrey Hills Removals"
 
 
Team:
Nick and Paul
 
 
 


Review 16 Jul 2017
Recommended by customer in RH5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1994, -0.4307
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out in November and needed to use storage for a few months before moving into our new home. The storage period changed from a couple of months to 6 months.

"I found the removal company on google. I had 2 other companies come and quote. The lady who visited from Surrey Hills, Sharon, was the most professional but showed warmth and care and I immediately felt comfortable with her. I did not feel the same trust with the other 2 companies. Their quote was not the cheapest but also not the most expensive. All communications with Graham in the office and with all of the removers especially Mark and Paul were professional and friendly. I had to inform Graham each time our move in date was changed and he was extremely caring, sympathetic and understanding as well as keeping a sense of humour. Eventually we moved in 6 months after we moved out and we were really pleased to have Paul as one of our movers again. However, all the staff were excellent and helpful. We have already recommended them to other friends we know are moving."
 
 
Team:
Sharon, Graham, Mark, Paul to name just a few.
 
 
 


Review 6 Jul 2017
Recommended by customer in KT23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.293086, -0.376066
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from one large family home to another home with limited vehicular access.

"I cannot praise this company enough. Every member of the team that I came into contact with was courteous and professional. They handled my removal with care and attention and nothing was too much trouble for them. Moving house is such a stressful time but Surrey Hills Removals made it as painfree as possible for us. I felt our family's precious possessions were in safe hands and I had total trust in my removal team to carry out the move. The employees I met were all amazing and a credit to the company. Thank you for everything!"
 
 
 
 


Review 13 Jun 2017
Recommended by customer in GU22
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2984, -0.5457
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from a 2 bed maisonnette to a 3/4 bed townhouse about 5 miles away. It was relatively straightforward but some narrow halls and landings to negotiate. We asked the team to disassemble / assemble some beds and had boxed up a lot already but they were fantastic all day.
 
Cost: £750
 

"We had a few options to move but Graham Ham and Surrey Hills were quickest to provide a response to us and arranged to come and see us shortly after. Mark Smart spent lots of time with us and was fantastic. Between the two of them they also offered us a really competitive price.

On the day of the move Andy and adave for brilliant. Helpful and down to earth they got the job done quickly but also took time to reassure us every step of the way. They made the day less stressful and enjoyable and I can't thank them enough.

This company really know what they're doing and have customer service down to a fine art."
 
 
Team:
Graham Ham & Mark Smart (sales) and Dave and Andy (movers)
 
 
 


Review 13 Jun 2017
Recommended by customer in NE68
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.5840, -1.6664
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a flat in the South East to a bungalow on the Northumberland coast.

"The three boys worked hard packing my flat , very polite in manner and asking me what things to be packed. They treated my possessions with respect and well wrapped the more fragile items. Once packed they confirmed arrangements about accessing my new home. When we arrived at my new home, they asked me where I wanted the boxes and happily put the boxes exactly where I wanted them including the furniture in fact they moved some items couple of times. I feel the service I got was excellent and communication good. They are a five star service."
 
 
Team:
Manns removalsThe
 
 
 


Review 19 Apr 2017
Recommended by customer in KT24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2674, -0.4323
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a detached house with difficult access.
 

"The staff were very courteous, pleasant, helpful and efficient. We were kept fully informed as to what was happening when the move was completed in the specified time and the company returned a week later to collect the empty boxes. "
 
 
 
 
Team:
Danny
 
 
 


Review 11 Apr 2017
Recommended by customer in GU21
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3111, -0.5815
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and packing for a family of 4

"Danny & Dave made our removal experience extremely easy. Packing, moving and delivery was all exceptional. Nothing was damaged or broken. Luckily all timings went smoothly. We would have no hesitation to use Surrey Hills/ Manns again. No need to look anywhere else, fantastic service. It was easy to speak to the offices & follow up was great."
 
 
Team:
Danny, Dave, Sue, Nick.
 
 
 


Review 11 Apr 2017
Recommended by customer in KT13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3704, -0.4477
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a 5 bed house including garden furniture, shed contents, loft, locally, including packing and unpacking
 
Cost: £3667
 

"Surrey Hills really put us at ease right from making the booking to collecting the last few empty boxes. Nothing was too much trouble. Everything went very smoothly, even when the road at our new house was blocked on arrival with workmen replacing the gas mains! Not a single thing got broken or damaged."
 
 
 
 


Review 7 Apr 2017
Recommended by customer in KT23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.2794, -0.3778
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the day of the lady who came to asses our home and contents for moving - she was extremely helpful and very reassuring re my pending move from family home.
 
Cost: £2600

"Our removal team were prompt polite and extremely helpful and efficient - from day 1 they worked well together and exercised discretion and good humor at all times.
Everything was packed well and although I have not yet finished unpacking in my temporary home - as far as I'm aware only 1 piece of glass was broken.
The office staff remain helpful, friendly and apologize for the late arrival of this form. "
 
 
 
 
Team:
Dave And Team
 
 
 

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