Surrey Hills Removals

Unit 9, Guildford Industrial Estate, Deacon Field
Guildford
Surrey
GU2 8YT

51.2456, -0.5938

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.5/10
90 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 90 reviews since 2015
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The packing of our delicate items was extremely good, with the exception of one champagne glass, for which we won't be claiming (glass not worth enough). We haven't yet been able to unpack all the b...."   more
 
" Very helpful and pleasant to deal with, from start to finish. A thoroughly professional bunch."   more
 
" I'm delighted with the service we received from Surrey Hills. Moving offices is even more complex than moving house and we were quite nervous about finding a great company to help. We struck lucky wi...."   more
 
" We were very pleased and satisfied with the excellent removal service provided by Surrey Hills . Courteous, efficient and helpful , we would certainly use them again. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
amazing 2
arrival 2
arrived 4
attention 2
beginning 2
book 2
boxes 9
boys 2
brilliant 3
broken 4
care 4
courteous 4
crew 4
delighted 4
delivery 4
efficient 9
Empty 4
excellent 13
experience 4
extremely 5
fantastic 6
finish 6
friendly 9
good 6
great 9
happy 5
hard 6
helpful 23
Hills 17
offered 4
packed 5
packing 6
pleasant 4
pleased 4
polite 6
professional 13
really 7
recommend 8
removal 10
removals 9
service 27
smoothly 4
storage 4
stress 5
stressful 5
Surrey 17
team 15
Thank 9
thanks 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jan 2018
Recommended by customer in DH1

 I'm: Male 

54.7814, -1.5976
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were extremely happy with our long distance move and with Paul, who supervised the move at both ends.

"The packing of our delicate items was extremely good, with the exception of one champagne glass, for which we won't be claiming (glass not worth enough). We haven't yet been able to unpack all the boxes, as we still have builders in the house.

The only minor'setback' was that we had to ring up about a key for a bookcase, which was still on the van, attached to a cardboard box. We rang up Surrey Hills, the key was found, and returned to us. It was not exactly a major issue, but a little personal note from you might have been nice when the key was returned.

Apart from the small issue above, we were delighted, as you can see from our ratings and wouldn't hesitate to recommend your firm. We felt that we were in very good hands at a stressful time. Thank you."
 
 
Team:
Paul, Bob, David ? (Welsh), sorry forgot the name of the man who came the second day with Paul, and two boys from Sunderland removals firm on the day we moved in. All were great!
 
 
 


Review 10 Jan 2018
Recommended by customer in GU27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0774, -0.6988
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very smoothly, men were very professional, calm and helpful.
 
Cost: £4400
 

"Very helpful and pleasant to deal with, from start to finish. A thoroughly professional bunch."
 
 
 
 


Review 10 Jan 2018
Recommended by customer in GU2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.2464, -0.5904
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving into temporary office space. We needed a reliable company who could not just move everything but also dismantle our desks and provide storage for some of our musical instruments. We knew we would want to access the storage at times so we need a company that was flexible and could provide this service.
 
Cost: £1500
 

"I'm delighted with the service we received from Surrey Hills. Moving offices is even more complex than moving house and we were quite nervous about finding a great company to help. We struck lucky with Surrey Hills!

Nick was professional and understood our issues. We were moving into temporary offices and needed storage for some of our items. Nick was very flexible and offered to show us where our items would be stored and how we could access them.

On the move days, Nick's team were friendly, professional and hard working. They dismantled all our desks and worked around our ongoing office operations without complaint. They gave us confidence that all our items would be looked after and delivered to the right places.

Overall a really great experience and I would recommend Surrey Hills to other businesses looking for a professional, flexible and cost effective removals service.

Many thanks from all of the team!"
 
 
 
 


Review 12 Dec 2017
Recommended by customer in KT22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2865, -0.3244
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long distance move which ran very smoothly and on time. Surrey Hills Removals were very obliging and their communication with us was excellent from the onset .

"We were very pleased and satisfied with the excellent removal service provided by Surrey Hills . Courteous, efficient and helpful , we would certainly use them again.

"
 
 
Team:
Paul and Alex , Mark and Caprice.
 
 
 


Review 27 Nov 2017
Recommended by customer in TR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.2824, -5.2084
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Cornwall

"The move went very smoothly over 2 days from start to finish. Very friendly staff and nothing was too much for them."
 
 
Team:
Graham, Mark, Alex and Danny were great thanks!
 
 
 


Review 8 Nov 2017
Recommended by customer in KT12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3797, -0.4120
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move started smoothly by storing boxes in garage of new house which totally unexpectedly flooded overnight causing whole move to be rescheduled with furniture going to storage. Surrey Hills were marvellous and took it in their stride being VERY helpful and sympathetic in the process. When the furniture was moved out of storage the builders had promised to vacate the site for the day but in fact were present in large numbers. Somehow Surrey Hills managed to weave their way in and out and get everything in place and still with smiles on their faces! They were absolutely wonderful and we would recommend them to everyone.
 
Cost: £2270
 

"From the start we felt that Surrey Hills wanted to do the move which wasn't true for all removers. for The whole experience was good. We packed our own goods and adequate boxes were delivered in good time. The vans arrived on time the men were friendly and efficient. The only problems were totally beyond their control and were dealt with in the best possible way including delivery from storage into a house which unexpectedly was teeming with builders. Empty boxes were collected very promptly.

It is many years since our previous move but we are left with the over whelming feeling that we very much made the right choice when we asked Surrey Hills to do the work."
 
 
Team:
nit known
 
 
 


Review 6 Nov 2017
Recommended by customer in GU13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2383, -0.5671
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move 2 bedrooms 2 bedrooms stuff to another similar apartment within Guidford with 2 weeks storage.
 
Cost: £2300
 

"The service was recommended by a friend. It was done in a very short notice."
 
 
 
 


Review 12 Sep 2017
Recommended by customer in GU1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.2359, -0.5725
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to townhouse in same town
 
Cost: £1600
 

"Exceptionally professional service at every aspect of move. From initial contact, emails, quotes and delivery of boxes all promptly handled. Full confidence and satisfaction from service. The move itself was faultless and we would thoroughly recommend there service to others."
 
 
Team:
Mark
 
 
 


Review 1 Sep 2017
Recommended by customer in KT11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3310, -0.3731
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole house move
 
Cost: £2000
 

"Right from quote to completion, Surrey Hills Removals were fantastic. The quote was thorough and Nick was very experienced with great knowledge on all things removals. Boxes and all packing materials were delivered to us in advance of moving day so we were able to make a head start. Our foreman, Paul, was great - everything was packed securely and safely. Not a single thing was broken and we had loads of large artwork and mirrors. He went the extra mile when I realised we'd packed a heating sensor which we needed to leave for the new owners for the house so he unloaded and hunted for it in the packed up boxes and found it! That was a massive help. At the new house, the two children's beds were assembled first as requested so we knew they had somewhere to sleep. Paul and the team were helpful, fun and polite which made the move a whole lot less stressful. After a week or so, we asked for the the empty boxes to be collected so we didn't have them in storage, which wasn't a problem. They were collected a day after I called them. Perfect. Wouldn't hesitate recommending Surrey Hills Removals"
 
 
Team:
Nick and Paul
 
 
 


Review 16 Jul 2017
Recommended by customer in RH5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1994, -0.4307
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out in November and needed to use storage for a few months before moving into our new home. The storage period changed from a couple of months to 6 months.

"I found the removal company on google. I had 2 other companies come and quote. The lady who visited from Surrey Hills, Sharon, was the most professional but showed warmth and care and I immediately felt comfortable with her. I did not feel the same trust with the other 2 companies. Their quote was not the cheapest but also not the most expensive. All communications with Graham in the office and with all of the removers especially Mark and Paul were professional and friendly. I had to inform Graham each time our move in date was changed and he was extremely caring, sympathetic and understanding as well as keeping a sense of humour. Eventually we moved in 6 months after we moved out and we were really pleased to have Paul as one of our movers again. However, all the staff were excellent and helpful. We have already recommended them to other friends we know are moving."
 
 
Team:
Sharon, Graham, Mark, Paul to name just a few.
 
 
 

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