Rocket Removals

The Old Station, Nidd
Harrogate
North Yorkshire
HG3 3BG

54.0345, -1.5442

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
28 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 28 reviews since 2017
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent experience. Kev and Mike were incredibly helpful, full of energy and very very careful in moving everything into our new house. "   more
 
" Martin and Scott were very hardworking and considerate. Everything went very smoothly. Thank you."   more
 
" Nice guys, polite, worked hard and did a good job. I had no idea about the questions regarding bar, liability, insurance etc. Fortunately it wasn't re-arrived."   more
 
" Friendly men who were very helpful, polite and hard working. "   more
 
About Us


For your assurance, Rocket Removals is a member of the British Association of Removers (BAR) and is approved by the Trading Standards Institute (TSI). The company was established in 2008 and now provides a wide range of local, national and international moving and storage services for homes and businesses; Home Removals, Business Relocations, Exhibitions, Container Storage, Self Storage, Archiving, Packing Service, Packing Materials Supply.

The company holds an International Operator Licence, has a comprehensive fleet of removals vehicles, from 3.5 tonnes to 18 tonnes, and a dedicated, trained and experienced workforce. Fully insured for goods in transit and in storage. See website for terms and conditions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 62%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 59%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 55%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 63%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 58%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 53%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
boxes 3
brilliant 2
careful 2
certainly 2
courteous 2
definitely 2
didnt 2
easy 2
efficient 4
efficiently 2
Excellent 5
experience 3
finish 2
Friendly 3
furniture 2
good 4
great 2
guys 4
happy 3
hard 5
helpful 6
highly 2
key 2
loaded 2
packed 2
polite 3
professional 2
prompt 5
questions 2
quick 3
quickly 3
quote 2
Really 2
recommend 5
Removals 5
Rocket 6
rooms 2
service 7
smoothly 2
Team 5
Thank 3
unloaded 3
van 2
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jun 2018
Recommended by customer in HG3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.9692, -1.5779
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access to house, so brought 2 lotte van to accommodate this.
 

"Excellent experience.
Kev and Mike were incredibly helpful, full of energy and very very careful in moving everything into our new house. "
 
 
 
 
Team:
Kev Mike
 
 
 


Review 30 Apr 2018
Recommended by customer in HG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.9735, -1.6848
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from town center to rural location.
Lots of staircases at both properties.
Store trough proved to be very difficult.
 
Cost: £1320

"Martin and Scott were very hardworking and considerate.
Everything went very smoothly.
Thank you."
 
 
 
 
Team:
Scott Mar
 
 
 


Review 23 Apr 2018
Recommended by customer in HG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
53.9763, -1.5412
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3/4 bedroomed house, we moved just 200 m along same street.
Much of it carried.
I helped out voluntarily.
This move was May 2017.
I found this a year later at
 
Cost: £368

"Nice guys, polite, worked hard and did a good job.
I had no idea about the questions regarding bar, liability, insurance etc.
Fortunately it wasn't re-arrived."
 
 
 
 
Team:
Scott Kev
 
 
 


Review 22 Mar 2018
Recommended by customer in HG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
53.9786, -1.5271
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of plant pots and one huge heavy one. Lads moved them. All great.
 

"Friendly men who were very helpful, polite and hard working. "
 
 
 
 
Team:
Kevv Mike
 
 
 


Review 16 Mar 2018
Recommended by customer in HG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.0347, -1.6059
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move.
 
Cost: £450
 
 
Team:
Bry Dan
 
 
 


Review 12 Mar 2018
Recommended by customer in HG5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.0144, -1.4565
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Despite the weather conditions of the beast of the east the move went without a hitch.
 

"This was excellent service from start to finish. The guys who packed were helpful and courteous. They arrived as specified and helpful in all aspects. They were prompt in collecting the empty boxes. Would definitely recommended. "
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in HG3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.9952, -1.5761
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Knaresborough to Harrogate.
 
Cost: £600

"The entire team was lovely. I recommend your service to anyone looking to move."
 
 
 
 
Team:
Scott Kev
 
 
 


Review 20 Dec 2017
Recommended by customer in YO10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.9546, -1.0537
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing to property prior to moving to another home
 
Cost: £700

"Really hard working team who were good humoured and efficient all day! we will use your services again."
 
 
 
 
Team:
Andy Paul James
 
 
 


Review 15 Dec 2017
Recommended by customer in HG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.9763, -1.5433
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plants, pavers, large furniture, outside furniture full house basically and garden.
 
Cost: £510

"Scotty and Duncan were absolutely brilliant on both ends of the move. Smiles and Jokes all the time have to say some of my plants and pavers were damaged, and I lost a nearly full roll of bubble wrap, but overall the service was excellent and of brilliant value. "
 
 
 
 
Team:
Paul Andy
 
 
 


Review 15 Dec 2017
Recommended by customer in HG3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.0053, -1.5707
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Sheffield to Harrogate. Lots of heavy furniture!
 
Cost: £480

"All 4 people who packed and unloaded the van were brilliant! Would highly recommend Rocket removals."
 
 
 
 
Team:
Andy Dan
 
 
 


Review 15 Dec 2017
Recommended by customer in HG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.008964, -1.539401
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Lincolnshire to North Yorkshire. The contents were put into storage in Harrogate for five months before moving into bungalow.
 
Cost: £750

"The move went very smoothly with no problems. The men were very efficient and polite. I would not hesitate to recommend Rocket and would certainly use them again. "
 
 
 
 
Team:
Birchy
 
 
 


Review 12 Dec 2017
Recommended by customer in HG1
 I'm: Female 
 I haven't used this business before 
54.008964, -1.539401
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It poured with rain all day and access to the new house is tight.
 
Cost: £240

"The men were friendly cheerful and helpful in spite of the weather. They worked hard in difficult conditions and kept the furniture dry. Very professional. Thank you. "
 
 
 
 
Team:
Scott Kev
 
 
 


Review 11 Dec 2017
Recommended by customer in HG5
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.0010, -1.4574
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £690
 
 
Team:
Andy
 
 
 


Review 11 Dec 2017
Recommended by customer in HG5
54.0081, -1.4657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £540

"Very well organised and efficient. Nothing was too much trouble."
 
 
 
 
Team:
Birchy Kev Deon
 
 
 


Review 7 Dec 2017
Recommended by customer in HG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.9990, -1.5446
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From ground floor / basement flat to a 1st / 2nd floor flat. main challenge was turn on staircase for sofa which was brought in via balcony.
 
Cost: £480

"Very accommodating and helpful staff. Worked at a good pace to ensure prompt completion and overcame challenge of having to bring sofa in via 1st floor balcony."
 
 
 
 
Team:
Scott Danny
 
 
 


Review 1 Dec 2017
Recommended by customer in HG3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.0045, -1.5599
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £300
 
 
Team:
Kev Marc
 
 
 


Review 27 Nov 2017
Recommended by customer in KG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward - less than 1/4 mile away. Hottest day of year!
 
Cost: £180

"The team were great prompt, courteous, efficient and hard working. What more could you ask for? "
 
 
 
 
Team:
Kev Marc
 
 
 


Review 20 Nov 2017
Recommended by customer in HG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.9892, -1.5462
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 van from 1 house to another.
 
Cost: £480

"Very good."
 
 
 
 
Team:
Scott Dan
 
 
 


Review 17 Nov 2017
Recommended by customer in HG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
53.9910, -1.5436
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £240

"As usual the service was excellent. Great staff thoroughly happy with the whole package. Thank you. "
 
 
 
 
Team:
Martin Da
 
 
 


Review 17 Nov 2017
Recommended by customer in HG3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.0946, -1.4925
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bulky items (cooker, dishwasher and table ) moved very efficiently and carefully.

 
Cost: £180

"Team very helpful and very easy with fitting job in. All items wrapped and handled very carefully many thanks would recommend company to friends. "
 
 
 
 
Team:
Scott
 
 
 

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