Rocket Removals

The Old Station, Nidd
Harrogate
North Yorkshire
HG3 3BG

54.0345, -1.5442

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
22 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 22 reviews since 2017
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The entire team was lovely. I recommend your service to anyone looking to move."   more
 
" Really hard working team who were good humoured and efficient all day! we will use your services again."   more
 
" All 4 people who packed and unloaded the van were brilliant! Would highly recommend Rocket removals."   more
 
" Scotty and Duncan were absolutely brilliant on both ends of the move. Smiles and Jokes all the time have to say some of my plants and pavers were damaged, and I lost a nearly full roll of bubble wrap,...."   more
 
About Us


For your assurance, Rocket Removals is a member of the British Association of Removers (BAR) and is approved by the Trading Standards Institute (TSI). The company was established in 2008 and now provides a wide range of local, national and international moving and storage services for homes and businesses; Home Removals, Business Relocations, Exhibitions, Container Storage, Self Storage, Archiving, Packing Service, Packing Materials Supply.

The company holds an International Operator Licence, has a comprehensive fleet of removals vehicles, from 3.5 tonnes to 18 tonnes, and a dedicated, trained and experienced workforce. Fully insured for goods in transit and in storage. See website for terms and conditions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 53%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 59%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 53%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 67%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 57%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 50%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 2
brilliant 2
certainly 2
didnt 2
easy 2
efficient 4
efficiently 2
excellent 3
experience 2
friendly 2
furniture 2
good 4
great 2
guys 2
happy 3
hard 3
helpful 3
highly 2
key 2
loaded 2
professional 2
prompt 4
quick 3
quickly 3
quote 2
Really 2
recommend 5
Removals 5
Rocket 6
rooms 2
service 6
team 5
Thank 2
unloaded 3
van 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Jan 2018
Recommended by customer in HG3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.9952, -1.5761
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Knaresborough to Harrogate.
 
Cost: £600

"The entire team was lovely. I recommend your service to anyone looking to move."
 
 
 
 
Team:
Scott Kev
 
 
 


Review 20 Dec 2017
Recommended by customer in YO10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.9546, -1.0537
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing to property prior to moving to another home
 
Cost: £700

"Really hard working team who were good humoured and efficient all day! we will use your services again."
 
 
 
 
Team:
Andy Paul James
 
 
 


Review 15 Dec 2017
Recommended by customer in HG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.9763, -1.5433
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plants, pavers, large furniture, outside furniture full house basically and garden.
 
Cost: £510

"Scotty and Duncan were absolutely brilliant on both ends of the move. Smiles and Jokes all the time have to say some of my plants and pavers were damaged, and I lost a nearly full roll of bubble wrap, but overall the service was excellent and of brilliant value. "
 
 
 
 
Team:
Paul Andy
 
 
 


Review 15 Dec 2017
Recommended by customer in HG3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.0053, -1.5707
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Sheffield to Harrogate. Lots of heavy furniture!
 
Cost: £480

"All 4 people who packed and unloaded the van were brilliant! Would highly recommend Rocket removals."
 
 
 
 
Team:
Andy Dan
 
 
 


Review 15 Dec 2017
Recommended by customer in HG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.008964, -1.539401
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Lincolnshire to North Yorkshire. The contents were put into storage in Harrogate for five months before moving into bungalow.
 
Cost: £750

"The move went very smoothly with no problems. The men were very efficient and polite. I would not hesitate to recommend Rocket and would certainly use them again. "
 
 
 
 
Team:
Birchy
 
 
 


Review 12 Dec 2017
Recommended by customer in HG1
 I'm: Female 
 I haven't used this business before 
54.008964, -1.539401
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It poured with rain all day and access to the new house is tight.
 
Cost: £240

"The men were friendly cheerful and helpful in spite of the weather. They worked hard in difficult conditions and kept the furniture dry. Very professional. Thank you. "
 
 
 
 
Team:
Scott Kev
 
 
 


Review 11 Dec 2017
Recommended by customer in HG5
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.0010, -1.4574
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £690
 
 
Team:
Andy
 
 
 


Review 11 Dec 2017
Recommended by customer in HG5
54.0082, -1.4657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £540

"Very well organised and efficient. Nothing was too much trouble."
 
 
 
 
Team:
Birchy Kev Deon
 
 
 


Review 7 Dec 2017
Recommended by customer in HG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.9990, -1.5446
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From ground floor / basement flat to a 1st / 2nd floor flat. main challenge was turn on staircase for sofa which was brought in via balcony.
 
Cost: £480

"Very accommodating and helpful staff. Worked at a good pace to ensure prompt completion and overcame challenge of having to bring sofa in via 1st floor balcony."
 
 
 
 
Team:
Scott Danny
 
 
 


Review 1 Dec 2017
Recommended by customer in HG3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.0045, -1.5599
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £300
 
 
Team:
Kev Marc
 
 
 

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