G B Liners

Holmer Depositories, Holmer Road
Hereford
Herefordshire
HR4 9RU

52.0677, -2.7236

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
1332 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1332 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent work, very pleased. "   more
 
" Family death on Scotland 4 days prior to removal date meant I wasn't present on the day. However the 75% / 25% pack was achieved. The team were very respectful of the fact the home owner wasn't th...."   more
 
" Our removal team were excellent. Professional and polite but friendly. The time and effort put in, especially on the second day, not finishing until 9.30 pm, went beyond what you might normally expect...."   more
 
" Both men were extremely helpful and nothing was too much trouble. "   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01432 272274.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 88%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 23
access 18
Arrived 27
aspects 16
belongings 19
best 28
better 26
boxes 39
Brilliant 33
care 32
careful 35
cheerful 38
courteous 56
crew 54
efficient 154
efficiently 32
Excellent 243
experience 33
extremely 53
fantastic 30
friendly 123
furniture 29
GB 97
Good 133
Great 65
happy 48
hard 53
helpful 214
Highly 39
impressed 31
Liners 215
packed 34
packing 66
pleasant 52
pleased 49
Polite 95
Professional 133
quick 30
really 37
recommend 108
removal 117
satisfied 32
service 256
smoothly 27
stress 30
team 146
thank 66
thanks 35
trouble 32
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Dec 2017
Recommended by customer in CF62
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3860, -3.3423
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Mitch Iuean
 
 
 


Review 7 Dec 2017
Recommended by customer in IP4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.0502, 1.2103
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was efficient speedy. The men were courteous at all times.
 

"Excellent work, very pleased. "
 
 
 
 
 
 


Review 6 Dec 2017
Recommended by customer in RG7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.4163, -1.1499
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from Hertfordshire - straight forward. Goods held and delivered 6 days later to West Berkshire. 2 homes into 1 so space was an issue and stair configuration restrictive and difficult . Owners removed newel post and partial handrail and spindle to accommodate furniture.
 
Cost: £3200

"Family death on Scotland 4 days prior to removal date meant I wasn't present on the day. However the 75% / 25% pack was achieved.

The team were very respectful of the fact the home owner wasn't there and dealt with the situation with compassion and professionalism.

However I had the opportunity to see them at work when they delivered my goods and I was equally impressed with them following on to the comments of my partner. "
 
 
 
 
Team:
Andrew Ollie Damien Jake
 
 
 


Review 5 Dec 2017
Recommended by customer in CH64
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.2898, -3.0583
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A 2 days 100 mile move started off with no problems but on second day access to our new house was delayed until 4.40 pm. Nevertheless the removal team were fantastic and finished unloading at 9.30 pm. It was stressful but got there in the end.
 
Cost: £2250

"Our removal team were excellent. Professional and polite but friendly. The time and effort put in, especially on the second day, not finishing until 9.30 pm, went beyond what you might normally expect. A big thank you to the team. "
 
 
 
 
Team:
Brain Matt
 
 
 


Review 4 Dec 2017
Recommended by customer in HR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.100186, -2.767443
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went perfectly as always with GB Liners. Damian and Scott had to take wardrobes apart to get up stairs.
 
Cost: £550

"Both men were extremely helpful and nothing was too much trouble. "
 
 
 
 
Team:
Damian Scott
 
 
 


Review 1 Dec 2017
Recommended by customer in HR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.1580, -2.9057
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of heavy furniture.
 
Cost: £3049

"Very helpful staff an exceptional service. "
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in HR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.0490, -2.6953
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly.
 
Cost: £630
 
 
Team:
Brian Scott
 
 
 


Review 28 Nov 2017
Recommended by customer in HR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.0096, -2.6005
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent throughout"
 
 
 
 
Team:
Paul Graham
 
 
 


Review 24 Nov 2017
Recommended by customer in HR8
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.0396, -2.4276
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £780
 
 
 
 


Review 21 Nov 2017
Recommended by customer in B23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5349, -1.8296
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing and moving service was offered. The movers were very friendly and professional.
 
Cost: £2500

"Excellent, seamless service. The movers were fantastic, helpful and very efficient. "
 
 
 
 
Team:
Ian Adam
 
 
 

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