C Neale

349 South End Road
Hornchurch
Essex
RM12 5NP

51.5422, 0.2024

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
36 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 36 reviews since 2017
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 10/10 Packing & Handling Rating 10.0
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The movery went well due to the help and efficiency of the removal men. They were helpful and hard working polite and a credit to the company the could not have helped us any more and nothing was too ...."   more
 
" Neale's were polite and helpful and quickly gained the trust of my mother who is quite frail. They worked quickly and could not do enough for us to ensure the move went as seamlessly as possible. I c...."   more
 
" We used C Nealesís to move us from greater London into Essex, Paul came and priced the job up for us and we had a quote through the next day. We went ahead and the boxes and materials were delivered...."   more
 
" All done over email as we were away and were helpful with the friends who dealt with it. Would always use them again."   more
 
About Us


We are a family run business , established over 80 years.
Free quotations. Fully insured.
Containerised storage.
Packing service available.
Household & office relocations.
Piano specialists.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 7
belongings 4
best 3
boxes 6
Brilliant 5
C 8
care 5
couple 5
delivered 5
easy 6
efficient 10
excellent 8
experience 6
extremely 6
family 5
friendly 13
furniture 5
good 4
great 8
guys 4
hard 5
help 4
helpful 12
highly 12
loaded 5
Neale 7
Neales 9
needed 5
packed 5
packing 4
Paul 10
polite 6
process 5
professional 9
punctual 5
quick 4
quickly 4
quote 4
recommend 21
removal 8
service 13
services 4
smoothly 5
stress 6
stressful 6
supplied 4
team 11
thank 4
trouble 5
van 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Feb 2018
Recommended by customer in CO12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.9316, 1.2743
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went well thanks to Neales and the wonderful staff

"The movery went well due to the help and efficiency of the removal men. They were helpful and hard working polite and a credit to the company the could not have helped us any more and nothing was too much for them. Would recommend them to all my friends and family."
 
 
Team:
Not good on names
 
 
   Business Reply:

Thank you for taking the time to review our services. Good luck in your new home.
 


Review 20 Jan 2018
Recommended by customer in SS6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5997, 0.6094
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Neales'' moved the contents of my 80 year old mothers one bedroom, first floor flat to a similar property in the same complex.
 
Cost: £500
 

"Neale's were polite and helpful and quickly gained the trust of my mother who is quite frail. They worked quickly and could not do enough for us to ensure the move went as seamlessly as possible. I can't recommend them highly enough."
 
 
Team:
Paul
 
 
   Business Reply:

Thank you for your comments.
I am glad you were pleased with our service.
 


Review 9 Jan 2018
Recommended by customer in CO6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8773, 0.7647
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from greater London into Essex

"We used C Nealesís to move us from greater London into Essex,
Paul came and priced the job up for us and we had a quote through the next day.
We went ahead and the boxes and materials were delivered to us on the day we asked.
We packed everything ourselves so everything was ready for the men to load on moving day, the lorry and the removal men turned up around 8.30am they were all friendly and very helpful and they started loading straight away, beds were also dismantled by them.
The removal men done everything all our belongings were loading within a couple of hours.
The other end everything was unloaded into specific rooms, all furniture put into the rooms where it was intended to go and beds put back together, nothing was too much hassle for them.
As a family of 4 i can say that they saved us a lot of stress on moving day and i was very pleased with their service.


"
 
 
 
   Business Reply:

Thank you for taking the time to leave a review, it is much appreciated. Good luck in your new home.
Paul.
 


Review 5 Jan 2018
Recommended by customer in CM14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6253, 0.2999
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arranged my move very quickly and at very short notice and were excellent. Would highly recommend as they stepped in and just got the job done very quickly with no fuss as we were on holiday and they dealt with our friends who had offered to help and Paul was great.
 
Cost: £396
 

"All done over email as we were away and were helpful with the friends who dealt with it.
Would always use them again."
 
 
Team:
Paul and colleague
 
 
   Business Reply:

Thank you for your comments.
 


Review 18 Dec 2017
Recommended by customer in RM1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5808, 0.1835
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved offices and had a smooth transition of items.

"From start to finish the whole process and the move has been straight forward and made easy. Organised times and delivery of crates etc and all happened as planned. They even came to see the new premises to gage access and flow for causing least disruption for other building users.

On top of this we are a small local charity and downsizing to more affordable premises. We could not take all our furniture and have been gum treeing to raise funds. We had several large tables upstairs and we asked if they could possibly find time to get them downstairs so our buyers could disassemble them and leave from ground floor. They not only checked we had photos of them to sell but then disassembled them for us and took them downstairs and arranged them individually for buyers just to load. Fabulous support and much appreciated. wouldn't even take a drink for it.
Brilliant team, quick efficient and effective. Made sure we checked through to see everything was loaded and all good to go.
When move they will be the firm call on again C Neal of Romford know their stuff."
 
 
Team:
The team were fantastic. I will use them for my move and recommned them to everyone. Nice and very helpful team.
 
 
   Business Reply:

Thank you for your comments, it is much appreciated.

Paul.
 


Review 13 Dec 2017
Recommended by customer in RM12

 I'm: Male 

51.5398, 0.2043
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved two houses from Havering to Burnham-on-Crouch

"We needed a removal company that would coincide the removal of both my and my mothers property in havering to Burnham on Crouch within a couple of days of each other. A meeting was held at both properties to establish amount of property, packing needs including packaging materials and timescales for removal. The whole experience went without a hitch. All of the 5 Removal men were punctual, friendly, and worked extremely hard taking great care of our property. I would definitely recommend C Neale to anyone looking for a professional removal company"
 
 
Team:
Paul, Dave, Kevin, Chris and Danny
 
 
   Business Reply:

Thanks for taking the time to leave a review , it is much appreciated.
Good luck in your new home.
 


Review 6 Dec 2017
Recommended by customer in SS3

 I'm: Male 

51.5441, 0.7765
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
.

"C.Neale made a stressful day go very smoothly. They arrived early in the morning and had loaded the lorry within a couple of hours, they were very helpful in packing and wrapping up things we had missed.

After the long wait for keys Kevin and Paul unloaded all of our furniture with great efficiency and really went the extra mile in getting everything where we wanted it. I can't recommend them enough for anyone looking to move, we couldn't have managed without them!"
 
 
Team:
Paul & Kevin
 
 
   Business Reply:

Thank you for your comments.
 


Review 28 Nov 2017
Recommended by customer in RM12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5493, 0.2089
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were due to move on the friday but as we had so much stuff the removers came to put some things in storage for a few days to make things run smoother on moving day .We had the boxes and bubble wrap delivered about 2 weeks before with tips to help us .Our things were quickly and efficiently loaded and at the other end deposited in the right places without any problems .Anything needing reassembling was once again done quickly and efficiently. The whole team were very experienced and made the day much less stressful .

"C Neal are very friendly , reliable , efficient and experienced .We felt everthing was under control and made the whole day run smoothly .The team all know what they doing and were brilliant , I would highly recommend Paul and his team ."
 
 
Team:
Paul , Kevin , Danny
 
 
   Business Reply:

Thank you for your comments.
All the best in your new home.
 


Review 20 Nov 2017
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0523, 0.7184
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from East London to Suffolk
 
Cost: £990
 

"The move was very well conducted. I was suffering from the flu and the men left a chair for me to sit in right up to the end. They called to say that they had arrived at the house. There was nothing broken and they were extremely efficient."
 
 
 
   Business Reply:

Thank you for your comments . I hope you are feeling better now. All the best in your new home.
 


Review 9 Nov 2017
Recommended by customer in RM12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.5473, 0.2041
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house to house and storage c.neal was promt and polite and done the job very well

"Look no further if you need removals this company is spot on and I highly recommend them,"
 
 
 
   Business Reply:

Thanks for taking time to review our company. Good luck in your new home.
 

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