C Neale

349 South End Road
Hornchurch
Essex
RM12 5NP

51.5422, 0.2024

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
30 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 30 reviews since 2017
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 10/10 Packing & Handling Rating 10.0
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" C.Neale made a stressful day go very smoothly. They arrived early in the morning and had loaded the lorry within a couple of hours, they were very helpful in packing and wrapping up things we had mis...."   more
 
" C Neal are very friendly , reliable , efficient and experienced .We felt everthing was under control and made the whole day run smoothly .The team all know what they doing and were brilliant , I w...."   more
 
" The move was very well conducted. I was suffering from the flu and the men left a chair for me to sit in right up to the end. They called to say that they had arrived at the house. There was nothing b...."   more
 
" Look no further if you need removals this company is spot on and I highly recommend them,"   more
 
About Us


We are a family run business , established over 80 years.
Free quotations. Fully insured.
Containerised storage.
Packing service available.
Household & office relocations.
Piano specialists.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 7
belongings 3
best 3
boxes 5
breakages 3
brilliant 4
C 7
care 4
couple 3
Danny 3
delivered 4
easy 5
efficient 9
Excellent 8
experience 5
extremely 5
family 3
friendly 11
furniture 3
good 3
great 7
guys 4
hard 3
help 3
helpful 8
highly 11
initial 3
loaded 4
Neale 6
Neales 8
needed 4
packed 4
packing 3
Paul 9
point 3
Polite 4
process 4
professional 8
punctual 4
quick 3
quickly 3
quote 3
received 3
recommend 18
removal 4
seamless 3
service 12
services 4
smoothly 5
stress 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Dec 2017
Recommended by customer in SS3

 I'm: Male 

51.5441, 0.7765
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
.

"C.Neale made a stressful day go very smoothly. They arrived early in the morning and had loaded the lorry within a couple of hours, they were very helpful in packing and wrapping up things we had missed.

After the long wait for keys Kevin and Paul unloaded all of our furniture with great efficiency and really went the extra mile in getting everything where we wanted it. I can't recommend them enough for anyone looking to move, we couldn't have managed without them!"
 
 
Team:
Paul & Kevin
 
 
   Business Reply:

Thank you for your comments.
 


Review 28 Nov 2017
Recommended by customer in RM12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5493, 0.2089
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were due to move on the friday but as we had so much stuff the removers came to put some things in storage for a few days to make things run smoother on moving day .We had the boxes and bubble wrap delivered about 2 weeks before with tips to help us .Our things were quickly and efficiently loaded and at the other end deposited in the right places without any problems .Anything needing reassembling was once again done quickly and efficiently. The whole team were very experienced and made the day much less stressful .

"C Neal are very friendly , reliable , efficient and experienced .We felt everthing was under control and made the whole day run smoothly .The team all know what they doing and were brilliant , I would highly recommend Paul and his team ."
 
 
Team:
Paul , Kevin , Danny
 
 
   Business Reply:

Thank you for your comments.
All the best in your new home.
 


Review 20 Nov 2017
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0523, 0.7184
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from East London to Suffolk
 
Cost: £990
 

"The move was very well conducted. I was suffering from the flu and the men left a chair for me to sit in right up to the end. They called to say that they had arrived at the house. There was nothing broken and they were extremely efficient."
 
 
 
   Business Reply:

Thank you for your comments . I hope you are feeling better now. All the best in your new home.
 


Review 9 Nov 2017
Recommended by customer in RM12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.5473, 0.2041
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house to house and storage c.neal was promt and polite and done the job very well

"Look no further if you need removals this company is spot on and I highly recommend them,"
 
 
 
   Business Reply:

Thanks for taking time to review our company. Good luck in your new home.
 


Review 23 Oct 2017
Recommended by customer in DH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.8443, -1.4929
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a long haul move from a 3 bedroom house in Dagenham to a 3 bedroom house in North East with packing service of glass and china.
 
Cost: £1974
 

"The team were friendly, efficient and extremely helpful.

Danny carefully packed most of my glass and china the day before and then the rest the morning of the move. He also made an excellent job of wrapping my wooden table and other items.

Four guys loaded the lorry and were extremely swift at emptying the house and garden. They were so lovely helping me pack extra items. Two members of the team then drove the lorry to the North East and unloaded the following morning. They reassembled my dining table, bed and garden table.

Excellent value for money! I strongly recommend!"
 
 
Team:
Danny, Paul, Kevin, ?Dave?
 
 
   Business Reply:

Thank you for your review.
Good luck in your new home.
 


Review 18 Oct 2017
Recommended by customer in IP5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.0650, 1.2463
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Neals for our 3 day move.

"Excellent One of the best decisions we made The service was nothing short of excellent and all their guys where great and very helpful I would recommend Neals to anyone. A great move. Thanks guys."
 
 
Team:
Paul and his team
 
 
   Business Reply:

Thanks for taking time to review our services.
Good luck to you both in your new home.
(& Bailey)
 


Review 14 Oct 2017
Recommended by customer in RM12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5414, 0.2012
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from three bed house to two bed bungalow twenty or so miles away

"The three blokes from C NEALE were punctual, friendly, and couldn't have been more helpful. Even prior to the move they delivered boxes, tape, paper, and bubble wrap and explained what they needed from us and what to expect from them. They dissassembled all the large furniture items and re assembled them at our new address with with no fuss at all. They were careful with all items and caused absolutely no damage at either address. I'm not planning to move again but if We do I'll be calling Neales. The wisest money I've spent in a long time."
 
 
Team:
Paul Freeman and his team
 
 
   Business Reply:

Thank you for leaving a review.
Good luck in your new home.
 


Review 9 Oct 2017
Recommended by customer in EX8

 I'm: Male 

50.6188, -3.3997
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Essex to Devon.
 
Cost: £1800
 

"4 men arrived on time to pack up and 2 men arrived the next day to unpack.They were all very helpful and nothing was too much trouble.
Would highly recommend Neales."
 
 
 
   Business Reply:

Thank you for taking time to leave a review. Good luck in your new home.
Many thanks.
Paul.
 


Review 3 Oct 2017
Recommended by customer in CM14

 I'm: Male 

51.6233, 0.2896
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a flat to a house with garage and in 3 floors. Lots of fragile items including pre-built legos.
 
Cost: £1250
 

"Had to move from a flat to a house, were given C Neale name from a friend who had used them twice was very happy. They were not the cheapest but also not the most expensive. The service was brilliant, they provided boxes/tapes...good couple of week prior to move. Came a day before the move and more or less packed everything with absolute care specially my son's legos and kitchen plats/glasses..very happy with them. At the move out day again they were ontime and finished the job very quickly, by 11:30 I was at the new place and they were emptying items from truck. By 14:00 it was all done! again very happy with this family run service.."
 
 
 
   Business Reply:

Thank you for your comments.
Best wishes to you & your family in your new home.
 


Review 30 Sep 2017
Recommended by customer in Po38
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.6152, -1.2237
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from dagenham to the isle of wight.

"Paul and Danny were very friendly and proffesional and made our move very easy and stressfree. Even when we couldn't get the keys till gone 4pm and the fact they had a long journey back to hornchurch from the isle of wight they were not in the slightest bothered by this which showed their proffessionalism.And as for the move nothing was too much trouble for the pair of them. I would like to thank them both again."
 
 
Team:
Paul and Danny
 
 
   Business Reply:

Thank you for your feed back, much appreciated.
Good luck in your new home on the Isle of Wight.
 

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