Turners Removals

Unit 7 The Courtyard, Holmbush Farm, Crawley Road Faygate
Horsham
West Sussex
RH12 4SE

51.0950, -0.2467

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
791 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 791 reviews since 2010
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We used Nathan and Trigger for an previous move in December and requested them again as they were so helpful, polite and nothing was too much trouble. A big thank you to them both!"   more
 
" We were absolutely delighted with the punctuality, effort, professionalism and attitude of the whole removal team."   more
 
" The service would not be faulted."   more
 
" Really pleased with all aspects: Quote was very competitive. Office staff endlessly patient throughout painful and protracted sale. Moved us on 22/1 after exchange on 19/1. Removal staff were bril...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 27
best 17
better 17
boxes 19
brilliant 29
care 35
careful 30
cheerful 32
couldn’t 18
courteous 56
crew 29
definitely 41
difficult 19
easier 16
efficient 108
efficiently 17
Excellent 144
Extremely 48
Fantastic 28
finish 19
free 25
friendly 143
friends 22
furniture 28
good 61
great 61
guys 49
happy 28
hard 67
helped 16
helpful 168
highly 64
impressed 28
just 17
Packing 38
pleased 45
polite 99
professional 81
really 41
recommend 156
recommended 39
removal 87
Removals 41
service 182
stress 38
stressful 34
team 122
thank 64
trouble 44
Turners 170
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Feb 2018
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.0668, -0.3377
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Newdegate to Horsham.
No particular challenges this time.
 
Cost: £638

"We used Nathan and Trigger for an previous move in December and requested them again as they were so helpful, polite and nothing was too much trouble.
A big thank you to them both!"
 
 
 
 
Team:
Nathan Trigger
 
 
 


Review 7 Feb 2018
Recommended by customer in S10
53.3732, -1.5674
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a first floor Apt in Horsham to a bungalow in Sheffield.
Access road in Sheffield was very narrow.
 
Cost: £1722

"We were absolutely delighted with the punctuality, effort, professionalism and attitude of the whole removal team."
 
 
 
 
Team:
Nathan Tom Wayne
 
 
 


Review 6 Feb 2018
Recommended by customer in KT21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3121, -0.2951
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very satisfactory and faultless.
Moving home is very stressful but staff helped and supportive was most welcome.
 
Cost: £972

"The service would not be faulted."
 
 
 
 
 
 


Review 1 Feb 2018
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7589, 0.0752
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed move West Sussex to 4 bed Lincolnshire.
 
Cost: £960

"Really pleased with all aspects:
Quote was very competitive.
Office staff endlessly patient throughout painful and protracted sale.
Moved us on 22/1 after exchange on 19/1.
Removal staff were brilliant.
Worked really hard, very courteous and smiled all day long.
All my things arrived perfectly.
Would highly recommend-Made a really stressful time a lot easier!"
 
 
 
 
Team:
Carl Glynn
 
 
 


Review 29 Jan 2018
Recommended by customer in RH10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.1214, -0.0896
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 days work with 2 men.
 
Cost: £1440

"Couldn't fault in any way.
Explained what and when they were doing things. Put everything into storage.
Fab, fab and fab!!"
 
 
 
 
Team:
Wayne Trigger
 
 
 


Review 17 Jan 2018
Recommended by customer in RH10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.1193, -0.1580
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The firm arrived as arranged and collected all effects promptly and efficiently.
When contacted that we had keys of the property I was moving into they were here very promptly.
 
Cost: £406

"The staff were helpful in the delivery of effects and in placing them in the appropriate rooms.
They were also very helpful in the emptying of the packing boxes and taking them with them; thus no need for another call to collect these boxes.
I feel I was well served in this removal."
 
 
 
 
Team:
Wayne Karl
 
 
 


Review 17 Jan 2018
Recommended by customer in RH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0776, -0.2975
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 3 bed house to 2 bed bungalow.
Exchange delayed but kept informed and were reassuring in all aspects.
 
Cost: £700

"This was our first move in 31 years and I cannot praise them highly enough.
Talked us through everything, every step of the way.
The three men that arrived were very polite, worked very efficiently and quickly to get everything loaded. They really did make our move day an enjoyable stress free day from start to finish."
 
 
 
 
Team:
Nathan Glynn Carl
 
 
 


Review 15 Jan 2018
Recommended by customer in RH13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.074964, -0.310453
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was difficult to get a lorry to us but the men worked this out and found alternatives without any inconvenience to us
 
Cost: £2000

"The men were without exception helpful, courteous funny(especially Trigger!) professional, on time, polite and careful. We would not hesitate to recommend Turners. From start to finish a very professional company and excellent value for money. A really great service during a stressful time. Thank you!"
 
 
 
 
Team:
Wayne Trigger
 
 
 


Review 11 Jan 2018
Recommended by customer in RH10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.1301, -0.1431
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £950

"The 4 boys worked really hard all day.
They were all lovely and had great humour.
It made the day so much easier for me.
I have already recommended you!
A credit to you and your company."
 
 
 
 
 
 


Review 8 Jan 2018
Recommended by customer in BN23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7929, 0.3301
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our park home in Newdigate.
Surrey to a first floor apartment in East Bourne East Sussex.
 
Cost: £537

"Carl and Glynn were very professional, courteous and polite, nothing was to much trouble for them and the move was really trouble free.
I would definitely recommend the company."
 
 
 
 
Team:
Carl Glynn
 
 
 

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