Turners Removals

Unit 7 The Courtyard, Holmbush Farm, Crawley Road Faygate
Horsham
West Sussex
RH12 4SE

51.0950, -0.2467

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
773 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 773 reviews since 2010
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Prompt, efficient, hardworking and unfailingly cheerful, Turners staff did everything to make a stressful move as easy as possible. I would recommend them without hesitation."   more
 
" Excellent and professional service. Highly recommended. We heard of them through previous customers. Very satisfied. "   more
 
" As above. Very accommodating - moving large furniture multiple times to accommodate desired layout. Punctual and humerous all day long despite 4 flights of stairs to negotiate as packing and loading...."   more
 
" Turners were very professional and caring. Our sales and purchase on the day of completion had problems down the chain and they were very caring and patient. We weren't able to get the keys until 4.45...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 23
best 17
better 17
boxes 17
brilliant 28
care 34
careful 29
cheerful 32
couldn’t 18
courteous 52
crew 29
definitely 40
difficult 19
efficient 108
Excellent 141
extremely 47
Fantastic 28
finish 17
free 23
friendly 142
friends 22
furniture 28
Good 60
great 59
guys 48
happy 28
hard 64
helped 16
helpful 164
Highly 62
impressed 27
Just 17
packed 22
packing 36
pleasant 19
pleased 43
polite 94
professional 79
really 35
recommend 152
recommended 38
removal 84
Removals 41
service 177
stress 37
stressful 32
team 118
Thank 61
trouble 40
turners 168
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 21 Nov 2017
Recommended by customer in EH41
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.8950, -2.6824
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Sussex to rural East Lothian via store. Delivery was particularly challenging as it involved a long steep driveway, only partially surfaced. Also not possible to park van immediately adjacent to house. Turners provided a complete packing service and 9 weeks storage.
 
Cost: £7782

"Prompt, efficient, hardworking and unfailingly cheerful, Turners staff did everything to make a stressful move as easy as possible. I would recommend them without hesitation."
 
 
 
 
Team:
Trigger
 
 
 


Review 14 Nov 2017
Recommended by customer in PL25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
50.3360, -4.8080
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Turned up on time and advised where they were during the move (300 miles).
 
Cost: £1506

"Excellent and professional service. Highly recommended. We heard of them through previous customers. Very satisfied. "
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in RH13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.0727, -0.2903
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful crew despite parking issues at original location beyond my control.

Prompt, courteous and well done. small damage to door frame and door glass paint and hallway wall.
 
Cost: £552

"As above.
Very accommodating - moving large furniture multiple times to accommodate desired layout.
Punctual and humerous all day long despite 4 flights of stairs to negotiate as packing and loading stage.

Excellent previous packing - all china and glass in one piece despite 6 months of storage."
 
 
 
 
Team:
Carl John
 
 
 


Review 25 Oct 2017
Recommended by customer in RH12
51.0634, -0.3692
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Horley to Broadbridge heath. Packing and removal.
 

"Turners were very professional and caring. Our sales and purchase on the day of completion had problems down the chain and they were very caring and patient. We weren't able to get the keys until 4.45 and they bought in more men to help move us in. We would thoroughly recommend them to others. They were great, couldn't have asked for more. "
 
 
 
 
 
 


Review 25 Oct 2017
Recommended by customer in RH10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1224, -0.1438
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Crawley to Devon. 4 bed house to 3 bed bungalow.
 
Cost: £1815

"Fantastic team! So helpful and professional. They were so quick and no breakages or damage. Would most definitely recommend."
 
 
 
 
Team:
Trigger Jordan
 
 
 


Review 19 Oct 2017
Recommended by customer in RH14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.0732, -0.5203
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed home move.
 
Cost: £510

"Excellent job done by two very hard working men. Seemed to be a large job for two as previous job 1 year before with slightly less to move had 3 men all day. Meant for a very long day for all! "
 
 
 
 
Team:
Trigger
 
 
 


Review 18 Oct 2017
Recommended by customer in RH13
50.9878, -0.2737
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A family of four moved from Horsham to a nearby village.
 
Cost: £1214

"Excellent team! Bob is very relaxed and professional. Puts everybody at ease. Moving team were polite, relaxed and proficient.

We used turners 14 years ago for our previous move and have since used them to move my mum down to Sussex.

Highly recommended! "
 
 
 
 
Team:
Scott Glen Carl Nathan
 
 
 


Review 10 Oct 2017
Recommended by customer in RH13
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.0681, -0.3098
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Friendly, competent and on time-if not early. Team work excellent, thorough in their work. Would definitely use this company again. This is the second move with Turners Removals.

 
Cost: £1583

"Excellent and thorough throughout. Taking excellent care when moving furniture from house into storage. Nothing was too much trouble for them, and made a difficult day for us so much easier and all went smoothly with no hiccups. Excellent workers. Thank you.

"
 
 
 
 
 
 


Review 6 Oct 2017
Recommended by customer
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nothing was too much trouble, very curteous and polite.
Excellent service. Would recommend.
 
 
 
Team:
Glynn Trigger
 
 
 


Review 3 Oct 2017
Recommended by customer in CW7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
53.1935, -2.5485
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving long distance to include packing service.
 

"Couldn't have wished for a better move. The team who understood our move were outstanding. Nothing was too much trouble for them. They worked extremely hard and our long distance move to go very smoothly. The team truly cared for our furniture and possessions. Thank you very much! "
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1