Turners Removals

Unit 7 The Courtyard, Holmbush Farm, Crawley Road Faygate
Horsham
West Sussex
RH12 4SE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
870 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 870 reviews since 2010
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Removal team were very friendly and professional. We were very happy with their work. "   more
 
" All went smoothly guy were cheerful and polite"   more
 
" Scott and Jordan were such polite and friendly lads. Nothing was too much trouble. They were so helpful the whole delivery and collection was stress free."   more
 
" I was well impressed with them . They had a very long journey and unpacked essential items late at night to return early next morning to do the rest thanks guys."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 30
better 18
boxes 21
brilliant 32
c 41
care 39
careful 31
cheerful 35
couldn’t 18
courteous 61
crew 30
definitely 46
difficult 19
efficient 122
efficiently 20
Excellent 162
extremely 56
fantastic 34
finish 20
free 28
friendly 159
friends 23
furniture 35
good 74
Great 71
guys 57
happy 33
hard 69
helpful 190
highly 75
impressed 31
just 18
packed 26
packing 46
pleasant 24
pleased 48
polite 116
professional 98
really 51
recommend 172
recommended 41
Removal 97
Removals 45
service 194
stress 45
stressful 36
team 143
Thank 74
trouble 49
Turners 184
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 May 2019
Recommended by customer in RH20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house move within local area.
 
Cost: £2476

"Removal team were very friendly and professional. We were very happy with their work. "
 
 
 
 
Team:
Wayne Joh
 
 
 


Review 15 Apr 2019
Recommended by customer in BA15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Horsham WSX Bradford on Avon Wilts
 
Cost: £1990

"All went smoothly
guy were cheerful and polite"
 
 
 
 
Team:
Wayne Carl Scott
 
 
 


Review 15 Apr 2019
Recommended by customer in RH20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On time, efficient, no stress
 
Cost: £304

"Scott and Jordan were such polite and friendly lads. Nothing was too much trouble. They were so helpful the whole delivery and collection was stress free."
 
 
 
 
Team:
Scott Jordan
 
 
 


Review 15 Apr 2019
Recommended by customer in CF61
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed the van up very well I thought they wouldn't get it all in but they did. They asked me lots of things like did need to secure my cabinets and paperwork securely they did wrap up a wobbley cabinet and secured my dressing table.
 
Cost: £1468

"I was well impressed with them . They had a very long journey and unpacked essential items late at night to return early next morning to do the rest thanks guys."
 
 
 
 
Team:
John
 
 
 


Review 9 Apr 2019
Recommended by customer in RH10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving our household, including a piano and also a bookcase which had to be dismantled and re-assembled.
 
Cost: £994

"Excellent. The packers were a delight to deal with us was the company. "
 
 
 
 
Team:
Wayne
 
 
 


Review 8 Apr 2019
Recommended by customer in PL14
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from west Sussex to Cornwall.
Over a three day period.
A collection of plastic along with our furniture and great care was taken with them.
 
Cost: £3727

"Great group of lads to help us with our move.
Very efficient and pint point precision with the loading of the vans.
Great care was taken with everything. "
 
 
 
 
Team:
Wayne John Trevor Carl
 
 
 


Review 5 Apr 2019
Recommended by customer in BN16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went smoothly with no problems. The price below included help on the day before the actual move.
 
Cost: £1665

"An excellent company to deal with. The team were extremely efficient, happy and willing to do what was asked of them. "
 
 
 
 
Team:
Wayne Trigger John Trev
 
 
 


Review 3 Apr 2019
Recommended by customer in RH10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving of furniture from old house to new.
 
Cost: £492

"The team were excellent. Wayne and Jordan. Very professional, friendly and they did a fantastic job.
Thank you. "
 
 
 
 
Team:
Wayne Jordan
 
 
 


Review 18 Mar 2019
Recommended by customer in RH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Because of my circumstances I found it difficult to be ready for the move as well as I would have liked - but everything was packed and moved in spite of that.
On the removal day they had loaded the vans by 1pm and left for the half hour drive to my new home. But the key were not available until 4.15pm This meant a later finish than expected but they managed it well.
 
Cost: £1352

"Starting the packing the day before and then loading just as it started to rain well some heavy showers - but they remained cheerful throughout.
On removal day (Dry) there was still an enormous amount to do and a sum of pressure was apparent while loading. But they went off ok and then had a long wait. Although it made them late they were still pleasant and amenable (inspite of the kettle being in the 2nd van) (and) inspite of their being less of less space in the property to put the boxes etc etc.
Having used this firm in 2002 I was pleased to be able to use them again. "
 
 
 
 
Team:
Carl Trigger Jodan John
 
 
 


Review 18 Mar 2019
Recommended by customer in RH2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 10 large pieces of bedroom furniture form one property to another.
 
Cost: £187

"The large wardrobe needed to be dismantled and a door removed, then put back on.
They really took their time, making a great job
Very polite, have used turners for years and wouldn't use anyone else."
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in RH12
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Your checklist was really useful
 
Cost: £1400

"Excellent team who were polite, efficient, helpful, flexible, knowledge, humorous and many more positive adjectives.
One more went so smoothly and efficiently takes to wayne and his team."
 
 
 
 
Team:
Wayne Trigger John Scott
 
 
 


Review 15 Mar 2019
Recommended by customer in RH15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the initial phone enquiry the move was smooth night through to completion.
packing
storage
collection and delivery
 
Cost: £1765

"Our daughter used this company and recommended them for our next move. usually we pack for ourselves but this move we used the packing service which was fantastic!
We had to go into storage packing handling collection and delivery was superb!
The staff were helpful and courteous couldn't wish for more- thank you"
 
 
 
 
 
 


Review 7 Mar 2019
Recommended by customer in RH10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from end of terrace to detached. Challenging roads and awful weather.
 
Cost: £1821

"I would highly recommend this company. The staff were amazing and could not do enough to help. Very reasonably priced and no damage."
 
 
 
 
Team:
Wayne John Carl
 
 
 


Review 26 Feb 2019
Recommended by customer in GU6
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Horsham to Cranleigh. 5 bed house to slightly bigger 5 bed house. A lot of garden furniture and materials to load (Kids trampoline, wendy house, climbing frame)
 
Cost: £2659

"Fantastic service, all executed as described. All the guys were friendly, helpful and really efficient. They made a huge difference to what is always a very tough few days! Thank you. "
 
 
 
 
Team:
Bobs Team
 
 
 


Review 19 Feb 2019
Recommended by customer in RH13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Horsham to Cowfold
 
Cost: £657

"The team were exceptionally very helpful, courteous and had a great sense of the humour at all times.
Nothing was too much trouble, got an with the job and made the day as stress free as you could possibly make it.
All my possessions were handed with the utmost care and I'm pleased to say there were no breakages/ damages.
"
 
 
 
 
Team:
Trigger
 
 
 


Review 15 Feb 2019
Recommended by customer in RH17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partner (EX) were moving to separate properties. Slightly challenging to organise and move.
 
Cost: £1077

"Turners had experience and sound advice on how to handle it smoothly."
 
 
 
 
Team:
Wayne
 
 
 


Review 5 Feb 2019
Recommended by customer in RH6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move. 33 years worth of accumulated times including 4 children's toys, a piano, garden and a range cooker were packed over 3 1/2 days into 2 lorries to then be unloaded in 1 1/2 days!!
 
Cost: £2908

"All of the removal men worked relentless from 9-4 everyday for 3 1/2 days packing household items from glass and china, files and batteries, to a range cooker and piano. They then had 3 sheds and a garden full of furniture and pots to clear away.
They were polite and easy going and trigger, in particular, was really calming, always positive, and turned his hand to anything when asked.
1.e disconnecting the washing machine. Nothing was too much trouble for him.
On the removal day, itself, the team, lead by Trigger, worked non stop until they had removed every item and unloaded the essentials. "
 
 
 
 
Team:
Trigger Wayne Andy Karl
 
 
 


Review 5 Feb 2019
Recommended by customer in RH17
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £723

"Very good service. "
 
 
 
 
 
 


Review 4 Feb 2019
Recommended by customer in RH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal men arrived before 8.30. Very efficient and friendly every box / furniture was placed in correct room at new address. The man were very helpful and the move went smoothly.
 
Cost: £746
 
 
Team:
Carl
 
 
 


Review 24 Jan 2019
Recommended by customer in BN24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was handled professionally by the team and nothing was any trouble to them. They took apart the bed and sofa without any trouble and everything was handled with care.
 
Cost: £982

"All I can say is the 3 guys where amazing. Polite, careful, respectful and more importantly happy. They all enjoyed their work. I would definitely use them again If moving as they made the whole process stress free."
 
 
 
 
Team:
Trigger Josh Karl
 
 
 

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