Turners Removals

Unit 7 The Courtyard, Holmbush Farm, Crawley Road Faygate
Horsham
West Sussex
RH12 4SE

51.0950, -0.2467

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
862 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 862 reviews since 2010
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Starting the packing the day before and then loading just as it started to rain well some heavy showers - but they remained cheerful throughout. On removal day (Dry) there was still an enormous amoun...."   more
 
" The large wardrobe needed to be dismantled and a door removed, then put back on. They really took their time, making a great job Very polite, have used turners for years and wouldn't use anyone else...."   more
 
" Excellent team who were polite, efficient, helpful, flexible, knowledge, humorous and many more positive adjectives. One more went so smoothly and efficiently takes to wayne and his team."   more
 
" Our daughter used this company and recommended them for our next move. usually we pack for ourselves but this move we used the packing service which was fantastic! We had to go into storage packing ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 30
better 18
boxes 20
brilliant 32
c 41
care 38
careful 31
cheerful 33
couldn’t 18
courteous 61
crew 30
definitely 46
Difficult 19
efficient 120
efficiently 20
excellent 159
extremely 55
fantastic 33
finish 20
free 27
friendly 156
friends 23
furniture 35
good 74
great 70
guys 56
happy 31
hard 69
helpful 189
highly 75
impressed 30
packed 26
packing 45
pleasant 23
pleased 47
polite 114
professional 96
punctual 20
really 51
recommend 172
recommended 41
removal 95
Removals 45
service 194
stress 44
stressful 36
team 140
thank 73
trouble 48
turners 184
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Mar 2019
Recommended by customer in RH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9640, -0.1407
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Because of my circumstances I found it difficult to be ready for the move as well as I would have liked - but everything was packed and moved in spite of that.
On the removal day they had loaded the vans by 1pm and left for the half hour drive to my new home. But the key were not available until 4.15pm This meant a later finish than expected but they managed it well.
 
Cost: £1352

"Starting the packing the day before and then loading just as it started to rain well some heavy showers - but they remained cheerful throughout.
On removal day (Dry) there was still an enormous amount to do and a sum of pressure was apparent while loading. But they went off ok and then had a long wait. Although it made them late they were still pleasant and amenable (inspite of the kettle being in the 2nd van) (and) inspite of their being less of less space in the property to put the boxes etc etc.
Having used this firm in 2002 I was pleased to be able to use them again. "
 
 
 
 
Team:
Carl Trigger Jodan John
 
 
 


Review 18 Mar 2019
Recommended by customer in RH2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.2275, -0.2095
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 10 large pieces of bedroom furniture form one property to another.
 
Cost: £187

"The large wardrobe needed to be dismantled and a door removed, then put back on.
They really took their time, making a great job
Very polite, have used turners for years and wouldn't use anyone else."
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in RH12
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.0861, -0.3008
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Your checklist was really useful
 
Cost: £1400

"Excellent team who were polite, efficient, helpful, flexible, knowledge, humorous and many more positive adjectives.
One more went so smoothly and efficiently takes to wayne and his team."
 
 
 
 
Team:
Wayne Trigger John Scott
 
 
 


Review 15 Mar 2019
Recommended by customer in RH15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.9635, -0.1569
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the initial phone enquiry the move was smooth night through to completion.
packing
storage
collection and delivery
 
Cost: £1765

"Our daughter used this company and recommended them for our next move. usually we pack for ourselves but this move we used the packing service which was fantastic!
We had to go into storage packing handling collection and delivery was superb!
The staff were helpful and courteous couldn't wish for more- thank you"
 
 
 
 
 
 


Review 7 Mar 2019
Recommended by customer in RH10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.122259, -0.08695
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from end of terrace to detached. Challenging roads and awful weather.
 
Cost: £1821

"I would highly recommend this company. The staff were amazing and could not do enough to help. Very reasonably priced and no damage."
 
 
 
 
Team:
Wayne John Carl
 
 
 


Review 26 Feb 2019
Recommended by customer in GU6
51.145331, -0.478702
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Horsham to Cranleigh. 5 bed house to slightly bigger 5 bed house. A lot of garden furniture and materials to load (Kids trampoline, wendy house, climbing frame)
 
Cost: £2659

"Fantastic service, all executed as described. All the guys were friendly, helpful and really efficient. They made a huge difference to what is always a very tough few days! Thank you. "
 
 
 
 
Team:
Bobs Team
 
 
 


Review 19 Feb 2019
Recommended by customer in RH13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.9904, -0.2762
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Horsham to Cowfold
 
Cost: £657

"The team were exceptionally very helpful, courteous and had a great sense of the humour at all times.
Nothing was too much trouble, got an with the job and made the day as stress free as you could possibly make it.
All my possessions were handed with the utmost care and I'm pleased to say there were no breakages/ damages.
"
 
 
 
 
Team:
Trigger
 
 
 


Review 15 Feb 2019
Recommended by customer in RH17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9964, -0.2055
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partner (EX) were moving to separate properties. Slightly challenging to organise and move.
 
Cost: £1077

"Turners had experience and sound advice on how to handle it smoothly."
 
 
 
 
Team:
Wayne
 
 
 


Review 5 Feb 2019
Recommended by customer in RH6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1622, -0.1137
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move. 33 years worth of accumulated times including 4 children's toys, a piano, garden and a range cooker were packed over 3 1/2 days into 2 lorries to then be unloaded in 1 1/2 days!!
 
Cost: £2908

"All of the removal men worked relentless from 9-4 everyday for 3 1/2 days packing household items from glass and china, files and batteries, to a range cooker and piano. They then had 3 sheds and a garden full of furniture and pots to clear away.
They were polite and easy going and trigger, in particular, was really calming, always positive, and turned his hand to anything when asked.
1.e disconnecting the washing machine. Nothing was too much trouble for him.
On the removal day, itself, the team, lead by Trigger, worked non stop until they had removed every item and unloaded the essentials. "
 
 
 
 
Team:
Trigger Wayne Andy Karl
 
 
 


Review 5 Feb 2019
Recommended by customer in RH17
 My Age: 70 + 
50.9909, -0.0536
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £723

"Very good service. "
 
 
 
 
 
 


Review 4 Feb 2019
Recommended by customer in RH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0862, -0.3096
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal men arrived before 8.30. Very efficient and friendly every box / furniture was placed in correct room at new address. The man were very helpful and the move went smoothly.
 
Cost: £746
 
 
Team:
Carl
 
 
 


Review 24 Jan 2019
Recommended by customer in BN24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.8084, 0.3438
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was handled professionally by the team and nothing was any trouble to them. They took apart the bed and sofa without any trouble and everything was handled with care.
 
Cost: £982

"All I can say is the 3 guys where amazing. Polite, careful, respectful and more importantly happy. They all enjoyed their work. I would definitely use them again If moving as they made the whole process stress free."
 
 
 
 
Team:
Trigger Josh Karl
 
 
 


Review 21 Jan 2019
Recommended by customer in RH10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.1319, -0.1657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a bungalow to a house. Lots of garden pots loaded in second van. Work finished around 7pm.
 
Cost: £1227

"Excellent removal!
Great team work, they were happy to do all that we asked. "
 
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in ME13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.271276, 0.809687
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team responded in a positive way to very trying conditions at the new property. And were very friendly and polite. "
 
 
 
 
 
 


Review 9 Jan 2019
Recommended by customer in RH12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.0911, -0.3530
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bedroom one story house to 3 bedroom 3 story house. Including guinea-ping cases/hutch and disposed of large sofa, difficult parking condition at new property but well handled by driver!
 
Cost: £1125

"Very calm, professional staff. Reassuring, very efficient. Took 2 hours 15 min to empty our house. Came and asked where things should go if we had forgotten to mark thing up. They were very patient even when we changed our minds about our bulky guest bed, and carried it both to top floor, mid floor and then down again!"
 
 
 
 
Team:
Dan Eric
 
 
 


Review 7 Jan 2019
Recommended by customer in RH17
51.0557, -0.1273
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 6 bed house to bungalow with 5 mile. Move went very smoothly arranged within short space of time.
 
Cost: £1332

"Staff were professional and very efficient. We have used "Turners" previously and they didn't fail in any way to fulfill a very efficient smooth moving experience. "
 
 
 
 
 
 


Review 20 Dec 2018
Recommended by customer in YO15
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
54.0800, -0.2004
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Sussex to Yorkshire including an overnight stop for the team.
 
Cost: £1888

"Excellent, professional and friendly. "
 
 
 
 
 
 


Review 20 Dec 2018
Recommended by customer in RH10
51.1361, -0.1446
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3rd Storey flat, moved to storage and then onward to a new build home 8 weeks later.
 
Cost: £756

"Very good removal firm. Booking of services was excellent and removal team very helpful. Highly recommend. "
 
 
 
 
 
 


Review 20 Dec 2018
Recommended by customer in LN4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.1003, -0.1768
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service and removal to storage in Sussex for 2 weeks, delivery to Lincs
 
Cost: £2200

"Excellent service, competitively priced and all operatives were friendly polite and helpful. Would highly recommend. "
 
 
 
 
Team:
Wayne John Scott Thomas
 
 
 


Review 19 Dec 2018
Recommended by customer in RH12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.0911, -0.3530
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing, removal and unloading.
 
Cost: £850

"They were brilliant, friendly, on time and very efficient. "
 
 
 
 
Team:
Dan Eric
 
 
 

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