South Park Removal Service Ltd

284 Green Lane
Ilford
Essex
IG1 1YD

51.5594, 0.0928

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.8/10
244 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 244 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Removal guys were brilliant. They packed up the night before, arrived on time the next morning, treated all our belongings with the utmost care. By the time we arrived at our destination, they had the...."   more
 
" Southpark Removals arrived before time on the day of our move. All of the members of the team were very friendly and extremely efficient. Overall, we were very happy with the service provided by So...."   more
 
" South Park Removals provided an excellent service and quoted less than some other large removal companies. We moved on a Friday and they assisted with packing the previous 2 days so the actual moving...."   more
 
" South Park's overall service, care and attention given was excellent, they basically did everything promised from initial contact, delivery of boxes etc. to the actual move day. The team worked very ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 82%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 71%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actual 13
arrived 29
belongings 10
better 10
boxes 24
care 24
careful 11
certainly 13
courteous 10
damage 11
definitely 17
delivered 15
didnt 10
efficient 36
excellent 50
experience 12
extremely 26
fault 15
friendly 52
furniture 20
good 26
great 27
guys 28
happy 22
hard 22
helpful 74
highly 38
packed 15
packing 29
Park 91
pleased 16
Polite 58
professional 59
property 18
quickly 19
quote 17
really 23
recommend 84
recommended 22
Removal 44
Removals 41
service 78
smoothly 20
South 92
storage 15
stress 20
stressful 17
team 48
Thank 20
trouble 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Nov 2017
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6629, 1.6521
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to Norfolk

"Removal guys were brilliant. They packed up the night before, arrived on time the next morning, treated all our belongings with the utmost care. By the time we arrived at our destination, they had the lorry almost unpacked with everything in the right place. Worked really hard, could not fault them and would certainly recommend."
 
 
 
 


Review 8 Nov 2017
Recommended by customer in RM3

 I'm: Male 

 I haven't used this business before 
51.6078, 0.2409
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very friendly, careful and punctual team of movers.
 
Cost: £720
 

"Southpark Removals arrived before time on the day of our move. All of the members of the team were very friendly and extremely efficient.

Overall, we were very happy with the service provided by South Park especially when there was a delay with funds being transferred on the day of the move.

They are reasonably priced and for the money that we paid, we were very happy with the service that was provided.

We could not have asked for a better company to move us considering the other issues that caused delays (namely solicitors) on the day of our move."
 
 
Team:
John and his friendly band of merry men
 
 
 


Review 6 Nov 2017
Recommended by customer in CM15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.6664, 0.2765
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £2600
 

"South Park Removals provided an excellent service and quoted less than some other large removal companies. We moved on a Friday and they assisted with packing the previous 2 days so the actual moving day was as painless as possible."
 
 
Team:
Gary, Chris, Jack and others
 
 
 


Review 6 Nov 2017
Recommended by customer in CM8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.8036, 0.6319
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Used South Park to move myself and my daughter 2 weeks apart, they collected and stored some items from my house to my requirements the day before my moving, then completed my move. When my daughter''s move was ready they moved her items from her old house and delivered these and the stored items together, on both moves timings and vehicles were on time with no issues at all on any occasion, they even re-packed some boxes we had not done properly ourselves!
 
Cost: £2100
 

"South Park's overall service, care and attention given was excellent, they basically did everything promised from initial contact, delivery of boxes etc. to the actual move day. The team worked very hard taking every item to wherever it was wanted with a polite and happy to please attitude. I would defiantly recommend South Park both on cost and efficiency. Excellent service, very pleased."
 
 
 
 


Review 3 Nov 2017
Recommended by customer in CM1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.7572, 0.4964
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved us from Romford to Chelmsford including packing services
 
Cost: £850
 

"Very friendly respectful guys who work quickly and efficiently would definitely recommend them to anyone"
 
 
Team:
Marks team
 
 
 


Review 2 Nov 2017
Recommended by customer in SS4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.6021, 0.6983
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General house move from Romford to the Rochford, from a reasonably large house crammed with tons of stuff, including a double garage that was also filled to bursting. Lots of breakables and wall pictures, none of which got damaged.
 
Cost: £1308
 

"We have nothing but the highest praise for South Park Removal Service Ltd.
From the initial estimate to the final delivery of our possessions at our new home, they conducted themselves in the most professional, helpful and friendly manner.
We received our packing materials when we wanted them and more were delivered almost on demand.
Our removal team were amazing to watch, we had enough "stuff" to completely fill an entire large lorry and this was loaded so quickly I would not have thought it possible if I had not seen it with my own eyes and the lads doing it were as helpful and friendly as anyone could hope for.
Apart from all that, one of the most amazing things about this service is that not one item, out of our entire mountain of stuff, went missing or was damaged.
We cannot recommend South Park Removal Service Ltd highly enough, they are fantastic and took the stress out of the moving process off our shoulders."
 
 
Team:
Dean's team, two men on the day before, four on moving day
 
 
 


Review 1 Nov 2017
Recommended by customer in CO3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.8797, 0.8705
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service. The team worked really hard and nothing was too much to ask. Professional and always smiling. Thank you."
 
 
Team:
I'm so sorry but I can't remember. They were all great tho!
 
 
 


Review 1 Nov 2017
Recommended by customer in CO9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9796, 0.5944
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a house to a flat.

"South Park were on time, very professional and made the day as easy as could be expected. Would absolutely recommend."
 
 
 
 


Review 1 Nov 2017
Recommended by customer in IG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6100, 0.0538
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Firm removed contents from a 3 bedroom council house and placed into their storage facility for a period of time.
 
Cost: £600
 

"The removal team where very punctual and proceeded in removing all our belongings in a very professional and a timely manner. From start to finish the team took only 90 minutes overall which I felt was very impressive."
 
 
Team:
South Park Removals (individual names not known)
 
 
 


Review 1 Nov 2017
Recommended by customer in SS15
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5870, 0.4486
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal guys were brilliant and very understanding of the issue which they arrived to, the day before our move our boiler decided to pack up, on the day of the move my property was full of plumbers installing an entire new heating system and boiler, from storage tank to Combi.

"The removal guys were very understanding and sympathetic to the series of events leading up to the move and worked alongside the plumbers to ensure neither of their jobs were compromised due to the incident, overall great bunch of guys, and we know who we are using next time we move.

All packaging was provided, all items moved into the correct rooms, what more can be said.


Already recommended to friends and family."
 
 
 
 

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