South Park Removal Service Ltd

284 Green Lane
Ilford
Essex
IG1 1YD

51.5594, 0.0928

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.8/10
260 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 260 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were recommended to South Park by my Hairdresser who had used them, and who was full of praise for them. She said that many of her clients have since used them are were really happy and pleased wi...."   more
 
" Overall the move was very well managed. They packed everything possible the day before, and there was no problem moving some very large plants and trees. On arrival at out new home everything was ...."   more
 
" The service from South Park was excellent throughout. It may have been a relatively smaller job than usual, as were leaving so much behind and down sizing, but we felt gratified at the standard of t...."   more
 
" South Park were very flexible in the initial stages as our exchange of contracts date was moved several times. Their delivery of packing materials was punctual and we were provided with plenty. The me...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 83%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actual 13
arrived 30
belongings 12
boxes 25
care 25
careful 12
certainly 13
damage 11
definitely 17
delivered 17
didnt 11
efficient 38
excellent 52
experience 15
extremely 27
Fantastic 15
fault 15
finish 15
free 14
friendly 54
furniture 23
good 27
great 28
guys 31
happy 23
hard 26
helpful 80
highly 42
packed 17
packing 31
Park 99
pleased 18
polite 64
professional 63
property 18
quickly 19
quote 17
really 26
recommend 91
recommended 26
removal 47
Removals 45
service 85
smoothly 20
South 100
stress 24
stressful 20
team 52
Thank 24
trouble 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jan 2018
Recommended by customer in SS6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5847, 0.6099
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a four storey Victorian house in London to four bedroom house in Essex. Having brought up a large family in this house, over the years we had accumulated a lot of furniture, belongings and equipment. Quite a few outbuildings filled with bikes, toys etc also. The thought of packing all this up and having it transported to where were going to was quite daunting, in fact was really quite scarey !! South Park took much of the pain out of this for us. Can''t praise South Park highly enough.

"We were recommended to South Park by my Hairdresser who had used them, and who was full of praise for them. She said that many of her clients have since used them are were really happy and pleased with the service too.
From the first phone call to enquire about procedure and quotes,everyone was really friendly and helpful. Everyone turned up when they said they would (delivering boxes etc, removal vans and so on) We were given more than enough resources to pack up, in fact when boxes,bubble wrap etc was delivered it looked like there was too much, but we used it all and were provided with whatever extra we needed nearer the move, with no bother at all. All the fellas doing the removal itself were great. Very professional yet personable/ friendly. They worked extremely well and were sensitive and careful with all our belongings, very respectful. The house we moved to is situated in a fairly tight lane and the guys showed initiative and were pro-active in ensuring there was access for other vehicles and made everything seemed easy, it all ran smoothely. Nothing seemed like too much trouble. For us, South Park made the whole experience of moving, easier and less stressful. Thank you to you all."
 
 
Team:
Dean, Reece, Ian, Adam, John, Gary - think there was another-sorry
 
 
 


Review 20 Dec 2017
Recommended by customer in IP14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.1924, 1.2156
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a house in London to suffolk, about 100 miles away.

"Overall the move was very well managed. They packed everything possible the day before, and there was no problem moving some very large plants and trees.

On arrival at out new home everything was delivered into our new home by 2:30 pm, always checking the appropriate place for setting down furniture ."
 
 
 
 


Review 18 Dec 2017
Recommended by customer in IG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.5693, 0.0553
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were down sizing so some furniture was left behind as the request of the buyer. A large van was not required.

"The service from South Park was excellent throughout. It may have been a relatively smaller job than usual, as were leaving so much behind and down sizing, but we felt gratified at the standard of the service given. We chose South Park because in the 43 years we had lived in Redbridge we often saw their vans at work, so the firm must have had a good reputation. In estimating, packing, removing and delivering the 'hassle' was taken out of the process, which given all the headaches caused by other matters, was deserving of our gratitude. We had excellent support from South Park. Thank you."
 
 
Team:
Cannot recall them. But they were all good at the job.
 
 
 


Review 15 Dec 2017
Recommended by customer in NG32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.9175, -0.7580
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
South Park made a big move seem like a walk in the park as nothing was too much trouble for the men.
 
Cost: £3300
 

"South Park were very flexible in the initial stages as our exchange of contracts date was moved several times. Their delivery of packing materials was punctual and we were provided with plenty. The men were punctual, polite and very approachable as well as willing to move certain furniture items twice on arrival. We would not hesitate to recommend South Park to our friends and family. They were brilliant!"
 
 
Team:
Mark (foreman) and his team
 
 
 


Review 14 Dec 2017
Recommended by customer in RM12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5486, 0.2172
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We have had a very stressful buying/ selling experience right up to getting the keys on completion day, but the four guys from South Park were amazing. Nothing was too much trouble, the culmination of our moving was getting the keys late by which time it was both dark and raining hard. These guys went out of their way to get the vans unpacked asap . They were brilliant."
 
 
 
 


Review 13 Dec 2017
Recommended by customer in rm53
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.5996, 0.1686
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two story house moving to a one story house. They were up and down the stairs with such energy and all our things were loaded onto the lorry in next to no time. Couldn''t believe how hard they worked and with speed and very organised. A professional team the whole time. There was a lot to do and they did it all with a smile.

"What a team they were all amazing. Nothing was to much trouble very considerate and respectful When we arrived at our new home the first things to be off loaded were the shed contents and one of the team informed me it was a bit of a mess in there if I wanted sweep it out before they put in our stuff. So found a broom and cleared it before they filled it up. Which was very thoughtful of them to say. They also helped to get the side gate unlocked as there was no key to be found and had tools to hand to help.

We can't praise these lads enough and would recommend to everyone moving.

Well done you worked really hard.

Thank you
Ann and Brian"
 
 
 
 


Review 13 Dec 2017
Recommended by customer in IP22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.3640, 1.1048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing and removals service
 
Cost: £1600
 

"From start to finish excellent service. Professional, efficient service from quotation to removals. Made our move seamless and stress free. Highly recommended. Worth every penny."
 
 
 
 


Review 13 Dec 2017
Recommended by customer in CO5
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: 5 - 10 years 
51.8151, 0.7452
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various house moves and furniture relocation in a recent family Bereavement

"3 House moves and furniture relocation. We have used this company 4 times in the past and always been very pleased with the service and care given to our personal belongings.
I would always recommend South Park if I ever have to move again."
 
 
 
 


Review 13 Dec 2017
Recommended by customer in IG3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.5508, 0.1023
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was quite complex & had to be rescheduled several times, despite this south park remained supportive.

"From the point of quotation, removal through to delivery,the move was managed professionally & on time.

The team were very polite, friendly & helpful throughout the process."
 
 
Team:
Several including Mark
 
 
 


Review 13 Dec 2017
Recommended by customer in SE18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.4778, 0.0922
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move , furniture in store for 3 months while new property being renovated.

"Second time I have used Southpark as so impressed by them during the first move. Every member of the firm was consistently polite , helpful and very hard working. Their attitude is that nothing is too much trouble , very reassuring during a stressful time.
Having recommended South Park to friends they were equally impressed by the service .
"
 
 
Team:
Everyone who was involved in packing up / moving me were excellent
 
 
 

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