James Removals Ltd

Unit 1, Old Post Office Lane
Kidbrooke
London
SE3 9BY

51.4632, 0.0255

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
100 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 100 reviews since 2015
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have used James Removals twice and they made moving so much easier each time. They gave sensible advice, made the day easier and at the end our beds were reconstructed, our clothes were (pretty muc...."   more
 
" James Removals were recommended to me by a friend and I was glad I listened to her. The whole process was very easy and personal from the initial assessment to the final delivery of my belongings to...."   more
 
" James Removals were very helpful throughout the move, supplying boxes for us to pack our belongings into ahead of the big day. On moving day the three guys who moved everything turned up promptly and...."   more
 
" The wrappers, packers and loaders in London were impressively quick, efficient, polite and considerate throughout what was for us a big move. Wayne & Paul, who travelled down to Penzance with the lor...."   more
 
About Us


James Removals is a well-established family business employing a fully trained, and smartly uniformed, workforce. All staff members, from the office to unpackers, are carefully selected for their courtesy and experience to maintain our high standards and the continued satisfaction of our customers. Based in Blackheath, London SE3, we are a recognised professional mover throughout London and Kent and recommended by estate agents in the area. We carry out efficient home or office removals to both UK and international destinations, including travelling to France, Spain and Ireland. Furthermore, we also carry out export packing and shipping from our very own depot, and provide storage facilities with CCTV, monitored alarm and on-site security. From beginning to end, James Removals will gladly guide you throughout your move with our professional, hardworking staff, and modern vehicles. We are members of the British Association of Removers, the Freight Transport Association and Fedemac.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 71%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 9
belongings 5
big 5
boxes 9
care 9
careful 4
carefully 4
courteous 6
crew 5
definitely 5
didnt 4
easier 4
easy 7
efficient 14
excellent 10
experience 11
extremely 9
fantastic 9
finish 10
friendly 12
friends 4
furniture 8
good 12
great 10
guys 9
happy 11
hard 7
Having 5
helpful 22
highly 6
impressed 9
James 33
k 7
packing 12
polite 14
process 6
professional 22
quote 7
really 9
recommend 25
removal 12
Removals 33
service 27
stress 8
stressful 10
team 21
Thank 17
trouble 6
wanted 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  


Review 16 May 2018
Recommended by customer in BR28
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3761, 0.0486
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move from a 2-bed to a 3-bed house, including a fragile packing service.
 
Cost: £1500
 

"We have used James Removals twice and they made moving so much easier each time. They gave sensible advice, made the day easier and at the end our beds were reconstructed, our clothes were (pretty much) back in the wardrobes, the plants were in the garden and the loft-to-loft items were in the new loft.

Everything moved and nothing was damaged. All in all a great removal firm."
 
 
 
   Business Reply:

Thank you for your kind words. May we wish you every happiness in your new home.
 


Review 3 May 2018
Recommended by customer in CT1
 My Age: 50 - 59 
 I'm: Female 

 I haven't used this business before 
51.2795, 1.0747
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Hackney to Canterbury. It was from a 1 bedroom flat to a two bedroom house.
 
Cost: £624
 

"James Removals were recommended to me by a friend and I was glad I listened to her. The whole process was very easy and personal from the initial assessment to the final delivery of my belongings to the new home.

All staff members were attentive to my needs. The removal men were extremely supportive and patient even though they had a very long wait before the final completion of the sale. They were very good at making sure all the boxes and furniture were placed in the correct space and they didn't moan at the challenge of a lack of parking space at Canterbury.

I am very pleased with the service I was offered. Thank you!"
 
 
Team:
Wayne and Mark
 
 
   Business Reply:

Thank you for your kind words, I will pass them on to Wayne and Mark. May we wish you every happiness in your new home
 


Review 2 May 2018
Recommended by customer in BR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.3622, 0.0388
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We downsized to a first floor flat.
 
Cost: £760
 

"James Removals were very helpful throughout the move, supplying boxes for us to pack our belongings into ahead of the big day.
On moving day the three guys who moved everything turned up promptly and gave us confidence through their manner and appearance.
They were diligent and careful with our belongings and moved everything very quickly.

All in all we were very happy with our choice of removals company."
 
 
 
   Business Reply:

Thank you for your kind words - May we wish you very happiness in your new home
 


Review 1 May 2018
Recommended by customer in TR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
50.1114, -5.5486
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Greenwich to Penzance—we had lived in the same house in Greenwich for 27 years!

"The wrappers, packers and loaders in London were impressively quick, efficient, polite and considerate throughout what was for us a big move.
Wayne & Paul, who travelled down to Penzance with the lorry, could not have been more accommodationing and efficient—they unloaded the lorry so quickly, set up the beds, our kitchen table and garden table with good humour and courtesy throughout.
We were delighted by all aspects of the service that you provided from start to finish"
 
 
Team:
Wayne & Paul were with us throughout
 
 
   Business Reply:

Thank you for your kinds words - May we wish you every happiness in your new home
 


Review 19 Apr 2018
Recommended by customer in BR1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4060, 0.0322
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from inner London to zone 4.
 
Cost: £1180
 

"The team who moved us were excellent. I have nothing but admiration for their work and professionalism."
 
 
 
   Business Reply:

Thank you for your kind words. May we wish you every happiness in your new home.
 


Review 18 Apr 2018
Recommended by customer in DA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4671, 0.1350
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Putting a 3 bed home into storage for an unknown period, and redelivery to a future, unknown destination and date.

"We sold our home without having a new property to move into so James Removals quoted to put us into storage. Having had a disasterous experience previously we had several companies quote for us and 'James' was not the most expensive, but they were local and managed their own warehouse storage. Also, they moved our stuff directly into the containers they would be stored in, minimising the risk of loss or damage. Due to losing several properties we had to be in storage for 15 months in all, but the staff at James were always helpful in extending the storage contract and when our possessions did finally return to us it came back in exactly the same condition it went in !!! Both the teams that moved us out, then back in, were calm, organised, friendly and helpful (except one, but the other guys ribbed him mercilessly about being a grumpy ****** and it made me laugh during a very stressful day). A competent, trustworthy company that will look after you during a stressful process."
 
 
Team:
Pam, Sue and Lee in the office. Can't remember the guys, sorry guys !!!
 
 
   Business Reply:

Thank you for your kind words. We are sorry about the grumpy one but glad the others made you laugh. May we wish you every happiness in your new home
 


Review 16 Apr 2018
Recommended by customer in CT21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.0733, 1.0881
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We wanted to put on record what a totally positive experience it was James Removals for our move to Hythe. The staff, from the lads on the vans to the people aministrating in the office, were highly professional, efficient, courteous, friendly, as well as being very amusing at all times. We were very impressed and will have no hesitation in recommending you to others in the future.

Thank you.

Regards,
Malcolm & Laura Taylor"
 
 
Team:
All of them!
 
 
   Business Reply:

Thank you for your kind words. May we wish you every happiness in your new home
 


Review 11 Apr 2018
Recommended by customer in SE92
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.5000, -0.1011
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a flat with no lift on the second floor to a house.
 
Cost: £680
 

"A very professional company and very organised too. The removals men were great and very friendly. Everything from start to finish was handled very well and with the least amount of stress possible. Would definitely use James Removals again."
 
 
 
   Business Reply:

Thank you for your review, May we wish you every happiness in your new home
 


Review 10 Apr 2018
Recommended by customer in GU26
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.1086, -0.7310
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and packing from London flat to Surrey house.
 
Cost: £1800
 

"From our very first contact with James Removals it was professional and smooth. We had someone come to quote the job for packing and removals who was well-mannered and knew what he was talking about. From the beginning we felt we were talking to professionals who would do a good job.

The day before our move, the packers came and packed up the flat and we were very happy with their speed and efficiency. On the day on the move, the lorry turned up bright and early and they had thought of everything. We had extra removal men to help navigate the stairs (top floor flat, no lift) and carpets were laid to protect the floor and there was no hanging around.

We met them at the house and were pleasantly surprised at how one of the movers manoeuvred the lorry up a very steep drive! The movers were happy to be told and shown where everything should be and if something was in the wrong room were happy to move it elsewhere.

We felt it really was value for money for the professional service we received. We would no hesitate to recommend them to family and friends and will certainly use them again.

The only suggestion for improvement would be to suggest that the movers stagger their breaks (and fully expect them to of course have breaks) and to just mention that they will take a break so you know you could be unpacking whilst there are no more boxes coming in at that point. Also would be a bit nicer if the removal men didn't smoke on the job, I understand they may have smoked in the van to prevent the movers smoking on the driveway etc, but probably a bit more appropriate for them to smoke off the premises during their break, however would still use them again without hesitation."
 
 
Team:
Can't remember
 
 
   Business Reply:

Thank you for your kind words and feedback, we have taken on board your comments and will certainly address the breaks and smoking issue
May we wish you every happiness in your new home.
 


Review 9 Apr 2018
Recommended by customer in DL8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
54.3147, -1.8255
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move was from the South East to Yorkshire via storage. The team were excellent at packing up my old house.Took great care with everything from the largets items to the smallest.

"James Removals were excellent from start to finish. Starting from the moment the member of staff madethe appointment to come and see me and sort out the details , through to the staff in the office who generated my storage invoices etc and ending with the team who packed and unpacked everything.

The quotes given were very reasonable. They took great care with everything from the largest items down to the smallest ornament. Everything was extremely well packed before it went into to storage for 6 months and there were no breakages when it came out. Cant praise James Removals highly enough.

"
 
 
Team:
Everyone at James Removals who dealt with me
 
 
   Business Reply:

Thank you for your kind words. May we wish you every happiness in your new home
 


Review 8 Mar 2018
Recommended by customer in DA4

 I'm: Male 

51.3622, 0.2072
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a downsize from a 7 bedroom house to a 2 bedroom bungalow about a quarter of the size. The move happened over 3 days so the planning and execution was really well thought out and considered. Access to the bungalow was not stratightforward and a piano had to be carried up about 15 steps
 
Cost: £2800
 

"The company are professional removers and members of a professional body. Staff are regular permanent employees and they all wear a uniform. They all speak highly of the company as employers and genuinely seem happy in their jobs. They couldn’t have been more helpful or accommodating. They were good natured and considerate throughout, no bad language or ‘rough’ treatment of our goods. There was a respect and appreciation of the stress of moving house which was really good. There was a damaged worktop and the company contacted me immediately afterwards and got it replaced and fitted. I really cannot compliment the company enough, they were amazing!"
 
 
Team:
David (quote) Removers were Dominic, Danny, Bob, Wayne, Bill
 
 
   Business Reply:

Thank you for your kind words
May we wish you every happiness in your new home
 


Review 8 Mar 2018
Recommended by customer in BR1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.4111, 0.0348
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a two bed maisonette to a four bed house
 
Cost: £806
 

"We had encountered a very complex legal process to get us from one property to another, which had been extremely stressful at times. The move day itself was easily the least stressful day of the whole process thanks to the James Removal team. They were polite, very professional and efficient, despite having to wait for an hour or two between leaving our previous property and unloading at the new one. I also had a very professional and friendly service from the team in the office/on the phone. They answered all of my questions and were very helpful each time I informed them of the ongoing delay to our move date due to legal reasons). Thoroughly recommend the James Removals team to friends and family!"
 
 
Team:
Paul, Mark and Bill
 
 
   Business Reply:

Thank you for your kind words
May we wish you every happiness in your new home
 


Review 7 Mar 2018
Recommended by customer in BR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.4084, 0.0721
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move in snow and blizzard conditions!
 
Cost: £1400
 

"A really great company who made our house move in terrible conditions, as pleasant as possible! They worked SO hard to get everything done, and did so brilliantly."
 
 
Team:
Sue in the office and Dave the move manager on the day
 
 
   Business Reply:

Thank you for your kind words, I hope you have settled into your new home, hopefully the weather will improve at last.
May we wish you every happiness in your new home.
 


Review 1 Mar 2018
Recommended by customer in BR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4238, -0.0026
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was delayed by just one hour because of the snow.
 
Cost: £540
 

"The two removal men were efficient and friendly and ensured everything went smoothly.
When we arrived at the new destination they asked where I wanted all the furniture and items put which saved me moving heavy things on my own.
.they took a lot of care with my boxes.
I would recommend using James removals .
They were efficient and courteous.
Handled all the items with care and made sure I was happy with the service."
 
 
Team:
I am sorry I didn't get names.
 
 
   Business Reply:

Thank you for your kind words, may we wish you every happiness in your new home and hopefully the weather will clear up soon
 


Review 22 Jan 2018
Recommended by customer in SE9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4572, 0.0618
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
James moved us from a three-bed cottage to a four-bed house. They dismantled the trampoline, the swing and did a full packing service.
 
Cost: £1600
 

"James did an outstanding job. Very professional, very hard working and they made the whole couple of days very easy. It's a nightmare moving and these guys made it very simple.

Awesome work."
 
 
Team:
I didn't catch all their names. Michael was one guy, there was a woman, i think one was called Bill. There were two other gents too.
 
 
   Business Reply:

Thank you for your kind words may I wish you every happiness in your new home
 


Review 22 Jan 2018
Recommended by customer in TN16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3108, 0.0422
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were down sizeing,but the new property needed a lot of work doing,so were not sure if it would be a straight move or into storage.James removals were understanding and helpful
 
Cost: £1896
 

"No problems,each time I rang the office the staff were polite and helpful. We had two minor accidents,one chair was badly scratched, and the pendulum for the long case clock was broken, but both these things were dealt with without any quibble.The packing of my fragile items was well done, no breakages.I I got 3 quotes from different firms but decided on James,the decision was not based on price but on attitude of the personel"
 
 
Team:
only name I can remember is Bruce Shultser
 
 
   Business Reply:

Thank you for your review May we wish you every happiness in your new home
 


Review 16 Jan 2018
Recommended by customer in SE1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4960, -0.1084
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection of set works for the Imperial War Museum''s Syria exhibition from London to Manchester
 
Cost: £1200
 

"Very easy to deal with. sue very helpful and Wayne great on the Job."
 
 
Team:
Wayne, Sue
 
 
   Business Reply:

Thank you for your kind words I hope the exhibition is a great success
 


Review 20 Dec 2017
Recommended by customer in SE27
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4243, -0.1090
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of all possessions and furniture from first floor one bed flat, with very narrow hallway access and several large items.

"James Removals were fantastic. The team (Alex, Danny, Charlie) were superb - they worked extremely hard, were polite and cheerful and dealt with difficult items very well and very carefully. I would recommend them strongly."
 
 
Team:
Alex, Danny, Charlie
 
 
   Business Reply:

Thank you for your kind words, we shall pass them on to the crew. May we wish you every happiness in your new home and a very merry Christmas
 


Review 11 Dec 2017
Recommended by customer in se10

 I'm: Male 

51.4795, -0.0086
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
office to office

"It was a good experience
The estimate was well organised and clear, the guys who did the move were helpful and nice and made a big effort.
My only criticism is that you could use email for sending quotes and estimates rather than using papaer and post"
 
 
Team:
Alex and ???
 
 
   Business Reply:

Thank you for your feedback, we send our quotes by email as well as by post but unfortunately sometimes customers find us in their junk mail but we are working on that.
May we wish you every happiness in your new home.
 


Review 2 Dec 2017
Recommended by customer in IP13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.2158, 1.3427
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from London to Suffolk. Move out happened quite quickly with short notice. Everything went into storage. I asked the removal firm to do the packing.
 
Cost: £1500
 

"I was provided with boxes in advance to pack some things I wanted to do myself.
The quote given I thought was reasonable - it was a lot less expensive that my move 20 years ago.
The men packed everything so well and so tightly that I used less space than anticipated and so paid less for storage.
The men arrived in London shortly after 7 am and simply did not stop working until they shut the van. (you do need lots of tea and of course sugar!!)
They arrived mid morning in Suffolk but kept me informed re their journey. Again as soon as they arrived the worked tirelessly until the job was done.
They took care of all carpets and furniture."
 
 
Team:
Paul, Mark and I can't remember the names of the men who did the original move.
 
 
   Business Reply:

Thank you for your kind words may we take this opportunity to wish you every happiness in your new home
 

Back to top

» 5 4 3 2 1