Kilmarnock Removals International

Movements House, 9-15 West Netherton Street
Kilmarnock
Ayrshire
KA1 4BU

55.6032, -4.4998

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
769 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 769 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brilliant Job! Staff very friendly and hard working."   more
 
" Everything went smoothly. Thank you. "   more
 
" Fantastic!!!"   more
 
" Fast service Helpful and friendly team. Thank you"   more
 
About Us


Kilmarnock Removals International is one of Scotland's premier removals and storage companies. Ayrshire based, we are an independent company for domestic and commercial customers throughout Scotland, the UK and Worldwide.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 98%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 99%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 96%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 99%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 95%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 12
accommodating 8
amazing 9
arrived 15
boys 31
brilliant 25
care 13
careful 12
class 38
Colin 15
complaints 8
courteous 44
credit 8
crew 13
definitely 18
delighted 27
easier 9
easy 8
efficient 68
efficiently 19
Excellent 161
experience 13
extremely 14
fabulous 8
Fantastic 47
friendly 68
good 77
great 80
guys 65
happy 31
hard 31
helpful 139
highly 39
Kilmarnock 37
pleasant 27
pleased 22
polite 44
professional 81
Quick 20
really 21
recommend 95
recommended 17
removal 50
Removals 37
service 197
smoothly 17
stress 20
team 48
Thank 64
thanks 57
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jan 2018
Recommended by customer in KA3
55.6365, -4.5327
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Brilliant Job! Staff very friendly and hard working."
 
 
 
 
Team:
Alastair Colin
 
 
 


Review 12 Jan 2018
Recommended by customer in G521
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Everything went smoothly. Thank you.
"
 
 
 
 
Team:
Alastair Blair
 
 
 


Review 11 Jan 2018
Recommended by customer in DG5
54.9265, -3.8168
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Fast service Helpful and friendly team.
Thank you"
 
 
 
 
Team:
Alastair Colin
 
 
 


Review 11 Jan 2018
Recommended by customer in KA1
55.5862, -4.5048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I was very pleased with the service provided.
Very professional and courteous removal men Austair and Blair.
Thanks"
 
 
 
 
Team:
Alastair Blair
 
 
 


Review 11 Jan 2018
Recommended by customer in KA3
55.6090, -4.4913
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Fantastic!!!"
 
 
 
 
Team:
Alastair Blair
 
 
 


Review 11 Jan 2018
Recommended by customer in KA3
55.64614, -4.503347
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move was completed with great efficiency.
The move crew were very professional, helpful and friendly."
 
 
 
 
Team:
Alastair Colin Connor
 
 
 


Review 11 Jan 2018
Recommended by customer in DD5
56.474712, -2.867157
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The two lads were very helpful and professional.
Many thanks."
 
 
 
 
Team:
Alastair Coli
 
 
 


Review 2 Jan 2018
Recommended by customer in KA3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.6783, -4.5184
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Items to 3 storage containers and remaining items to temporary address.
 
Cost: £360
 
 
 
 


Review 2 Jan 2018
Recommended by customer in KA2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.6119, -4.5481
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home move contents to two addresses and storage.
 
Cost: £480

"I have used this company previously, as always nothing was any bother, the two staff members who did the move were very professional, office staff helpful and polite. Would use again. "
 
 
 
 
Team:
Colin Mc Caleb
 
 
 


Review 21 Dec 2017
Recommended by customer in EH1
55.9568, -3.1915
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Men have been fantastic."
 
 
 
 
Team:
Alastair Connor
 
 
 

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