Kilmarnock Removals International

Movements House, 9-15 West Netherton Street
Kilmarnock
Ayrshire
KA1 4BU

55.6032, -4.4998

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
866 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 866 reviews since 2009
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Guys are fabulous-Would have no hesitation in recommending Kilmarnock Removals. Everything in place- No job an issue. Extremely organised and tidy. Cannot believe how efficient a team could be they wo...."   more
 
" From beginning to end we were dealt with professional the men were all cheery and very patient despite high temperatures outside. They worked like Trojans, over 2 days as we used the packing service I...."   more
 
" Very good job, Efficient and no hassles. Chase."   more
 
" Outstanding service."   more
 
About Us


Kilmarnock Removals International is one of Scotland's premier removals and storage companies. Ayrshire based, we are an independent company for domestic and commercial customers throughout Scotland, the UK and Worldwide.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 98%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 99%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 97%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 99%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 96%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 15
Amazing 10
Arrived 17
boys 37
brilliant 29
care 15
careful 12
class 43
clean 9
Colin 18
courteous 47
credit 10
Crew 14
definitely 21
Delighted 29
easier 9
easy 9
efficient 80
efficiently 20
Excellent 173
experience 15
Extremely 16
fabulous 9
family 10
fantastic 58
friendly 78
good 86
great 100
Guys 78
Happy 34
hard 43
helpful 157
highly 44
Kilmarnock 44
pleasant 32
pleased 25
polite 49
professional 96
Quick 27
really 27
recommend 108
recommended 18
removal 56
Removals 44
service 214
smoothly 19
stress 22
team 58
Thank 77
thanks 71
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jun 2018
Recommended by customer in KA13
55.6555, -4.7159
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Guys are fabulous-Would have no hesitation in recommending Kilmarnock Removals. Everything in place- No job an issue. Extremely organised and tidy. Cannot believe how efficient a team could be they work as one... Very impressive.
Thank you for all your help."
 
 
 
 
Team:
Robert Kenny Willie Rober
 
 
 


Review 11 Jun 2018
Recommended by customer in G76
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.7839, -4.2536
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from family home in Ayrshire to 81 Milar 812ED property in Glasgow area, 20 years worth of belongings.
 

"From beginning to end we were dealt with professional the men were all cheery and very patient despite high temperatures outside. They worked like Trojans, over 2 days as we used the packing service I would recommend this company highly."
 
 
 
 
Team:
Colin Colin
 
 
 


Review 11 Jun 2018
Recommended by customer in KA4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.5991, -4.3864
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good job, Efficient and no hassles.
Chase."
 
 
 
 
Team:
Robert Kenny Colin
 
 
 


Review 8 Jun 2018
Recommended by customer in G12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
55.8837, -4.3015
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Outstanding service."
 
 
 
 
Team:
Robert Kenny Willie
 
 
 


Review 8 Jun 2018
Recommended by customer in KA10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.5572, -4.6386
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Robert and William would really hard in the sun very professional excellent. "
 
 
 
 
Team:
Keeny William Robert
 
 
 


Review 8 Jun 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Arrived on time and did a quick efficient job. Would highly recommend."
 
 
 
 
Team:
Robert Kenny Blaik
 
 
 


Review 8 Jun 2018
Recommended by customer in PA7
 My level of experience of similar services: Average 
55.9084, -4.5052
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flawless, stress free process. Professional, polite staff would recommend.
 
 
 
Team:
Colim Connor Alex
 
 
 


Review 1 Jun 2018
Recommended by customer in KA3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
55.6405, -4.5361
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Robert was great, very friendly and efficient."
 
 
 
 
Team:
Robert Lomonds
 
 
 


Review 29 May 2018
Recommended by customer in KA3
55.7132, -4.5335
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Fantastic job from the lads.
Thank you all very much."
 
 
 
 
Team:
Robert Kenny Wullie
 
 
 


Review 29 May 2018
Recommended by customer in HP13
51.6165, -0.7086
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great job well done."
 
 
 
 
Team:
Robert Colin
 
 
 


Review 29 May 2018
Recommended by customer in KA1
55.5993, -4.5114
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Removers were fantastic, hard workers and job done really well.
Delighted."
 
 
 
 
Team:
Alastair Colin
 
 
 


Review 29 May 2018
Recommended by customer in G77
55.7915, -4.3340
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Turned up on time, worked very carefully and diligently.
Good job!"
 
 
 
 
Team:
Alistair Connor Caleb
 
 
 


Review 29 May 2018
Recommended by customer in G73
55.8138, -4.2052
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great job.
Very helpful.
Great staff."
 
 
 
 
Team:
Robert Kenny Cand
 
 
 


Review 29 May 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Exceptionally well."
 
 
 
 
Team:
Alastair Connor
 
 
 


Review 29 May 2018
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.2354, -4.8573
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Brilliant job.
Well done.
Two hard working lads."
 
 
 
 
Team:
Robert Kenny Wullie
 
 
 


Review 29 May 2018
Recommended by customer in DL3
54.5326, -1.5758
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Both boys were brilliant at each end of job, couldn't have wished for better.
Thanks."
 
 
 
 
Team:
Robert Kenny Blair
 
 
 


Review 29 May 2018
Recommended by customer in KA12
 My Age: 40 - 49 
55.6085, -4.6589
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Guys were great.
Friendly, hardworking and very polite.
Excellent service."
 
 
 
 
Team:
Alistair Blair
 
 
 


Review 29 May 2018
Recommended by customer in KA10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.5605, -4.6415
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent staff.
No issues.
Will recommend to others."
 
 
 
 
Team:
Robert Jack
 
 
 


Review 23 May 2018
Recommended by customer in KA2
 My Age: 50 - 59 
 I'm: Female 
55.6050, -4.5478
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Came the day before moving date to get ahead loaded one lorry, all satisfactory.
Had 2 items i.e large table and piano which we specifically asked to have special protection, they left these 2 items to the next day so they could bring the correct packaging.
 
Cost: £900

"Excellent service.
Special thanks to Robert.
Great care and good communication."
 
 
 
 
Team:
Robert Colin Caleb Colin
 
 
 


Review 19 May 2018
Recommended by customer in G46
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.8078, -4.2880
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very well done.
Boys great help.
Would recommend Kilmarnock Removals."
 
 
 
 
Team:
Robert
 
 
 

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