White & Co Plc

International House, Unit 4, St James Business Park
Knaresborough
North Yorkshire
HG5 8PJ

54.0031, -1.4432

Removers - Removals Companies

Listed under:  Removers / Removal Companies
93% recommended   Rating 9.1/10
287 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.1 /10 Overall Rating 9.1/10
Based on 287 reviews since 2009
 
 
 
Packing & Handling 8.8/10 Packing & Handling Rating 8.8
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.3/10 Service Rating 9.3
The staff were presentable punctual and polite

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The collection staff were very friendly and courteous but a little brusque. They carried chests with drawers in which often fell out. We understand from them that it was their last job for the compan...."   more
 
" Extremely helpful staff both at the office and the removal staff. Set our concerns inside and put as at ease. Extremely helpful especially organising pre Christmas long distance removal."   more
 
" The team were considerate, and respectful. They were a little late due to issues with a previous move but this did not slow completion and I was kept in the loop. I have used the company before and ag...."   more
 
" The team were excellent nothing was too much trouble and they were good humored and friends throughout the two days."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 67%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 65%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 77%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 63%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

address 3
ago 3
aspects 4
best 3
better 5
boxes 8
breakages 4
broken 4
care 5
claim 3
collection 3
competitive 5
complaints 3
courteous 13
credit 3
crew 4
damage 7
damaged 7
definitely 7
delivery 7
despite 4
details 3
different 4
easily 4
efficient 21
efficiently 6
excellent 41
Extremely 10
finish 6
friendly 16
furniture 11
good 21
Great 12
guys 7
happy 12
hard 13
helpful 25
late 6
packing 10
pleased 13
polite 12
professional 21
quote 6
recommend 15
removal 28
service 53
team 24
White 10
Whites 12
working 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jan 2018
Recommended by customer in YO19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
53.8452, -1.0459
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very difficult access and several staircases.
 
Cost: £2714

"The collection staff were very friendly and courteous but a little brusque.
They carried chests with drawers in which often fell out. We understand from them that it was their last job for the company."
 
 
 
 
 
 


Review 8 Jan 2018
Recommended by customer in PA75
56.6247, -6.0655
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Into storage and then out of storage long distance move the week before Christmas.
 
Cost: £4000

"Extremely helpful staff both at the office and the removal staff.
Set our concerns inside and put as at ease.
Extremely helpful especially organising pre Christmas long distance removal."
 
 
 
 
 
 


Review 7 Dec 2017
Not Recommended by customer in HG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.9748, -1.5404
 
 
Satisfaction Ratings
 
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Not enough men - rushed at end. Not enough care with furniture. Not enough care with packing.
Pictures / mirrors not wrapped. Expensive vase not wrapped. Coats from stand shoved in box.
 
Cost: £1848
 
 
 
 


Review 1 Dec 2017
Recommended by customer in MK40
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.1363, -0.4757
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team cleaned a deceased relatives home to storage nearer the family home to surf out.
 
Cost: £1000

"The team were considerate, and respectful. They were a little late due to issues with a previous move but this did not slow completion and I was kept in the loop. I have used the company before and again. "
 
 
 
 
 
 


Review 29 Nov 2017
Recommended by customer in TD15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.6313, -1.9913
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A Big Move (For us) after almost 32 years in the same property 135 miles from "Home".
Challenging access for such a large van.
 
Cost: £1314

"The team were excellent nothing was too much trouble and they were good humored and friends throughout the two days."
 
 
 
 
Team:
John Sean
 
 
 


Review 10 Nov 2017
Recommended by customer in HG3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.0741, -1.8240
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal into storage including packing a tall clock and piano carried out competently.
 

"Great. Looking forward to safely being delivered to new address at some time soon. "
 
 
 
 
 
 


Review 24 Oct 2017
Recommended by customer in HG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.9819, -1.5515
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed detached (large)to smaller 4 bed bungalow local - 2 miles.

 
Cost: £788

"Staff very pleasant and hardworking entire move completed between 9 am and 4 pm with no damage. Only hiccup was loss of a key to a wardrobe but remover has paid for locksmith to open. "
 
 
 
 
Team:
 
 
 


Review 20 Oct 2017
Recommended by customer in NR22
52.894242, 0.875144
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went very well.
 
Cost: £1558
 
 
 
 


Review 29 Sep 2017
Recommended by customer in IP28
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.3472, 0.5012
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1650
 
 
 
 


Review 21 Sep 2017
Recommended by customer in DE24
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.9082, -1.4456
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing of all furniture etc. In to storage. Delivery 6 months later.
 
Cost: £1500

"Excellent company to do business with."
 
 
 
 
Team:
Alc
 
 
 

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