Squab Group - Removals

Squab Hall, Harbury Lane Bishops Tachbrook
Leamington Spa
Warwickshire
CV33 9QB

52.2540, -1.5282

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
892 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 892 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were very friendly and professional and made the move simple and fun."   more
 
" Although most items were perfect, one or two had scratches or scuffs, and one or two plants were damaged. Having said that, the chaps were great, a pleasure to meet them. "   more
 
" Vicky at the Leamington office was exceptionally helpful, efficient and supportive throughout the process. Chris and his team on collection worked consistently and effectively and maintained a good hu...."   more
 
" Joe, Adam and Chris were simply awesome from start to finish. They were very courteous and polite, hard working and very friendly. They worked as a team and are all a credit to your company regards Ne...."   more
 
About Us


Squab Group is a family run removals business.

We pride ourselves in the professionalism of the service we offer you whilst maintaining a high level of customer service due to our family run approach.

We can offer you local, national or international removals as well as providing high quality storage facilties at our depot in Warwickshire.

We look forward to hearing from you.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 86%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 24
arrived 34
belongings 28
best 22
better 21
boxes 30
Brilliant 48
Britannia 45
care 53
Careful 32
class 25
courteous 69
crew 43
damage 20
definitely 37
easy 18
efficient 107
efficiently 22
excellent 187
experience 31
extremely 58
family 18
Fantastic 47
fault 23
finish 25
free 26
friendly 135
friends 28
furniture 28
good 97
great 76
happy 56
hard 55
helpful 152
Highly 50
packing 52
pleased 45
polite 119
professional 123
really 47
recommend 139
removal 102
service 253
Squab 169
stress 47
stressful 47
team 157
Thank 68
thanks 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 19 Feb 2018
Recommended by customer in CV37
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.1668, -1.7834
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 4 bed to 5 bed detached home.
 
Cost: £800

"The team were very friendly and professional and made the move simple and fun."
 
 
 
 
Team:
Mike Joe John
 
 
 


Review 12 Feb 2018
Recommended by customer in CH47
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.4016, -3.1653
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Warwick to Meols.
 
Cost: £2550

"Although most items were perfect, one or two had scratches or scuffs, and one or two plants were damaged.
Having said that, the chaps were great, a pleasure to meet them. "
 
 
 
 
Team:
Paul John Chris
 
 
 


Review 19 Jan 2018
Recommended by customer in LA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.3432, -2.8609
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All staff were pleasant and hardworking. Careful and considerate with us and our property. Refused no reasonable request. Dealt promptly and appropriately with minor things that went wrong. Excellent service.
 
Cost: £2734

"Vicky at the Leamington office was exceptionally helpful, efficient and supportive throughout the process. Chris and his team on collection worked consistently and effectively and maintained a good humored atmosphere over both days. Paul and Joe on delivery negotiated our difficult road superbly and completed the offload in less time than expected.
Altogether very happy with collection, storage and delivery."
 
 
 
 
Team:
Chis Jon Johnny Matt Paul
 
 
 


Review 22 Dec 2017
Recommended by customer in CV35
 My Age: 40 - 49 
 I'm: Male 
 I have known this business: Under 1 year 
52.2970, -1.6311
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1350

"Joe, Adam and Chris were simply awesome from start to finish. They were very courteous and polite, hard working and very friendly. They worked as a team and are all a credit to your company regards Neil Adams."
 
 
 
 
Team:
Joe Chris Adam
 
 
 


Review 21 Dec 2017
Recommended by customer in B49
 My Age: 60 - 69 
52.2464, -1.8391
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boxes and some furniture and clothes.
 

"Sent one 7.5 tonne vehicle despite having been told 2x 3.5 tonne vehicles would be used (Access issues / hence removal delayed by several hours)."
 
 
 
 
 
 


Review 15 Dec 2017
Recommended by customer in CV8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3429, -1.5749
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking some of our possessions into storage - challenge that our bookcases too big for the crates but not a problem!
 

"On time, despite the thick snow. Observed their courtesy to drivers / pedestrians trying to get past. We were very pleased with the service. "
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in BH25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.7423, -1.6563
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Access to first floor limited so large items i.e. bed and settees had to be lowered from balcony. The new home was logistically very straight forward.
 

"Team were polite, careful with furniture and no damage to any item made.
Ground floor was covered to protect from. Shoes and upholstered items were put in large bag covers.
The team were very efficient.
The only issue which we have not complained about was that the first floor carpet was not covered and we spent some considerable time cleaning mud off it before leaving late into the night. The team were transferring from the first floor to the garden and then returning instead of splitting the tasks."
 
 
 
 
 
 


Review 7 Dec 2017
Recommended by customer in CV5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.4347, -1.5611
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team moved our belongings into storage. They dismantled a huge wardrobe taking care to label all components and keeping fittings safe. They were very careful not to damage our belongings nor the property we were leaving.



 
Cost: £722

"The whole experience of working with Squab Group was professional throughout, from our initial enquiry right up until our team left us.
They were kind and courteous, friendly and professional and took the stress out of the situation.
"
 
 
 
 
Team:
Paul Chri
 
 
 


Review 1 Dec 2017
Recommended by customer in CV33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
52.2490, -1.5415
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well indeed.
 

"The workman were excellent in every way no complaints at all."
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in NN11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.1752, -1.2477
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out of a 3000 sq ft four bedroom detached into a six bed three storey detached. Included dismantling and reassembling 4 double beds. Service also included fragile packing and kitchen packing.
 
Cost: £1500
 

"Squab have been professional, courteous and available throughout the process. Our move was delayed several times due to issues down the chain and they managed this frustration very well and fitted us in at short notice when we finally had a confirmed date.

On removal dates (over two days) therdmivsl menís timekeeping was faultless, they took real care over all goods and made light work of a sizeable move.

They had us in and all goods unpacked from the vans at 4pm."
 
 
Team:
Ian was there for two days and did all the kitchen packing and much of the fragile. He also dismantled and rebuilt 4 double/king beds. It is over a month since the move so I apologise I canít remember the other 4 guys names - but they were excellent
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1