G B Liners

1 Dolphin Court, Stanningley Road, Bramley
Leeds
West Yorkshire
LS13 4UN

53.8064, -1.6395

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
342 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 342 reviews since 2008
 
 
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good efficient service from staff to finish. That team worked hard, were very polite and had a good sense of humour on what to us was a stressful day. We would recommend G B Liners to anyone of our f...."   more
 
" Careless packaging of model car collection. Some damaged. Because it wasn't unpacked until some time after the move. My complaint was deemed out of time. However, It is not something that would normal...."   more
 
" The man who gave the quot. We did not have good initial experience at office staff phoning me 3 times in 1 hour (thinking I was someone else). I had to ring up to chase picture boxes which were not d...."   more
 
" Very helpful and took care when loading into van."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 0113 204 7777.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 99%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 93%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 5
address 4
arrived 6
boxes 13
brilliant 8
care 15
class 10
courteous 16
crew 16
definitely 7
delivered 7
delivery 9
efficient 44
Excellent 53
extremely 16
fantastic 10
fault 7
free 8
friendly 36
furniture 9
GB 21
Good 34
great 20
Happy 13
hard 23
helpful 47
Highly 10
impressed 7
Liners 58
needed 8
Packed 9
packing 11
pleasant 20
pleased 15
polite 31
professional 34
Really 11
received 9
recommend 36
removal 42
satisfied 10
service 70
storage 9
stress 10
stressful 8
team 43
Thank 12
Thanks 8
trouble 9
working 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Sep 2017
Recommended by customer in LS28
53.7967, -1.6715
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bedroom to 3 bedroom house. All packing started on time day before move. Following day 2 men to complete packing and unload at new house all done with a smile.
 
Cost: £1684

"Good efficient service from staff to finish. That team worked hard, were very polite and had a good sense of humour on what to us was a stressful day. We would recommend G B Liners to anyone of our friends who may move in the future. we would use them again ourselves."
 
 
 
 
Team:
Ashley Da
 
 
 


Review 15 Sep 2017
Recommended by customer in DL7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.3211, -1.5015
 
 
Satisfaction Ratings
 
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move From 3 bed bungalow to similar but smaller.
 

"Careless packaging of model car collection. Some damaged. Because it wasn't unpacked until some time after the move. My complaint was deemed out of time. However, It is not something that would normally be unpacked so soon after moving."
 
 
 
 
 
 


Review 15 Sep 2017
No Recommendation by customer in YO10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.9476, -1.0774
 
 
Satisfaction Ratings
 
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
One at the men who came on the day ' Jim ' think was it a good experience - he was a gem!
 

"The man who gave the quot. We did not have good initial experience at office staff phoning me 3 times in 1 hour (thinking I was someone else). I had to ring up to chase picture boxes which were not delivered as promised. Were it not for your member of staff ' Jim' who brought these boxes, showed me how to assemble - advised me to take out the insurance and who was as absolute delighted on the day of moving my experience would have been poor."
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in LS17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.8600, -1.5620
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to your storage from co.Durham. Removal men arrived on time and completed very well. Very friendly and pleasant. Then removal from storage to needs address and storage.
 
Cost: £1202

"Very helpful and took care when loading into van."
 
 
 
 
 
 


Review 6 Sep 2017
Recommended by customer in LS18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.8322, -1.6276
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Out of one house into self storage - move out of self storage to rental house - move plants from old house to rental house. Move plants and few things to new house from rental. Move all from rental to new house. House storage to new house. Post collection of empty boxes and not finished yet. Haven't workout price yet.
 

"2 mishaps - 1 breakage 1 piece of machinery mispacked have come to amical agreement over the mishaps - so I am satisfied."
 
 
 
 
 
 


Review 4 Sep 2017
Recommended by customer in BD16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.8636, -1.8446
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delayed by solicitor.
 
Cost: £924

"Really good team very helpful."
 
 
 
 
 
 


Review 31 Aug 2017
Not Recommended by customer in LS16
53.8454, -1.5898
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partial pack the day before actual move date. As always team was fast, efficient and friendly. On move day our chain failed to complete. The crew took our items back to the depot for storage. charlotte note incredibly officious when we were looking at options, timings and understanding costs. No empathy shown at all.
 

"This added to our stress. I felt she became almost deliberately obstructive. She had previously been a genuine delight to deal with as she knows her stuff and was friendly and polite. As soon as we had as issue this all seemed to change. We have been bitterly disappointed at the way in which we were usually dealt with. After being told (due to not staff availability anywhere within your organisation). We could have no access/ delivery of our worldly good for two weeks. I received verification via email ( no phone call!!) to state 3/4 could new be delivered will the next few days. I understand procedures etc but not a bad attitude. We are regular customers but will not use G B Liners in the future and will be longer recommending.
"
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in B74
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.5920, -1.8586
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leeds to sutton Coldfield.
Whole house move.
 
Cost: £1100

"All very effectively handled.
But team turned up fully 2 hours earlier than booked."
 
 
 
 
 
 


Review 3 Aug 2017
Recommended by customer in LE8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.5532, -1.0684
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Included a piano!
 

"Thoroughly recommend.
No complaints at all."
 
 
 
 
 
 


Review 27 Jul 2017
Recommended by customer in YO26
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.9811, -1.1483
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed detached to 5 bed detached 3 miles down the road. GB asked to help pack breakables.
 
Cost: £1400

"2 men on first day and 3 on the 2nd all worked really hard. Were also good company and obviously took a pride in their work. Would definitely recommend and use again."
 
 
 
 
Team:
Jim Dave Paul
 
 
 

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