NMS Removals Ltd

42a Great Central Street
Leicester
Leicestershire
LE1 4JT

52.6370, -1.1414

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
349 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 349 reviews since 2007
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We used NMS as they moved my dad 12 months ago and did a great job. NMS were absolutely brilliant during our move too! Nothing was too much trouble and they made moving day a pleasure! Would 100% reco...."   more
 
" NMS removals have brilliant and funny "backroom" staff in the form of Liz, who managed to be calm and reassuring even when I was very stressed. At all times in the run-up to and during the move I was ...."   more
 
" The team was excellent and they worked incredibly hard, especially when moving furniture in to the new property. They were incredibly polite, punctual, friendly, great with the kids and very hard work...."   more
 
" We moved from Leicsetershire to Cornwall, and everyone at NMS Removals, helped the move to be as stress free as possible! The guys on the day of the move were fantastic, and went above and beyond to k...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 83%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 66%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 74%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 83%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 64%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
accommodating 7
arrived 17
Ashley 9
bed 8
better 7
boxes 19
brilliant 19
broken 8
care 17
careful 13
courteous 20
definitely 24
efficient 35
excellent 56
extremely 21
finish 16
friendly 66
friends 17
furniture 18
good 48
great 35
guys 38
happy 22
hard 32
helpful 64
Highly 27
NMS 86
packing 19
pleased 26
polite 37
professional 48
punctual 14
Quick 15
quickly 18
quote 17
really 26
recommend 87
recommended 17
removal 43
removals 28
service 103
smoothly 14
stress 18
stressful 20
team 44
Thank 21
Thanks 16
trouble 16
value 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Oct 2017
Recommended by customer in le12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7436, -1.1838
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
house move

"We used NMS as they moved my dad 12 months ago and did a great job. NMS were absolutely brilliant during our move too! Nothing was too much trouble and they made moving day a pleasure! Would 100% recommend. Thanks!"
 
 
 
 


Review 27 Oct 2017
Recommended by customer in FY8

 I'm: Male 

53.7597, -3.0160
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a small 1st floor flat across country to a 2nd floor flat. Narrow/steep stairs and doors.

"NMS removals have brilliant and funny "backroom" staff in the form of Liz, who managed to be calm and reassuring even when I was very stressed. At all times in the run-up to and during the move I was being kept informed. They even called me in the morning to warn me that they would be delayed by 30 minutes. The removal guys who turned up on the day were fast and efficient with a great sense of humour. Not a single one of my possessions got broken/damaged in the move!!!
To top it all of, the price is very fair, compared to the nationwide chains.
I would wholeheartedly recommend NMS to anyone looking for a reliable, friendly and safe moving day."
 
 
 
 


Review 20 Sep 2017
Recommended by customer in NG11

 I'm: Male 

52.8463, -1.2487
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a modern 5 bedroom property to a mid nineteenth century grade 2 listed 6 bedroom property. We have four young children and needless to say we had an awful lot of "stuff"

"The team was excellent and they worked incredibly hard, especially when moving furniture in to the new property. They were incredibly polite, punctual, friendly, great with the kids and very hard working. From making the original enquiry to unloading the last item, NMS were awesome."
 
 
Team:
Liz, Ash, Malcolm, Ron and Steve
 
 
 


Review 15 Sep 2017
Recommended by customer in PL10

 I'm: Male 

50.3468, -4.2175
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leicestershire to Cornwall.

"We moved from Leicsetershire to Cornwall, and everyone at NMS Removals, helped the move to be as stress free as possible! The guys on the day of the move were fantastic, and went above and beyond to keep the move as smooth as possible.
Many thanks!"
 
 
 
 


Review 14 Sep 2017
Recommended by customer in LE2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6126, -1.1264
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move with furniture and beds from a three bedroom house to a two bedroom house.
 
Cost: £576
 

"NMS Removals made moving so much easier than other companies I've used previously. The firm made the whole process simple and the speed and skill with which the move was conducted was exemplary. Malc and Ron (our movers on the day) were absolutely brilliant. They worked incredibly hard and were good humoured throughout."
 
 
Team:
Malc and Ron
 
 
 


Review 14 Sep 2017
Recommended by customer in LE1

 I'm: Male 

52.6314, -1.1317
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inter Office Move Movement of the fixtures, fittings and furniture etc. from one office to another office - one floor up (no lift).

"Quick, courteous and professional.

Thank you

Jacquie"
 
 
 
 


Review 12 Sep 2017
Recommended by customer in LE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7243, -1.1413
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a 3 bed house to a 4 bed house in a different county. We had quite a lot of large mirrors and breakable boxes...all of which were moved with ease and no breakages!
 
Cost: £648
 

"Overall we were really pleased with NMS removals. They arrived promptly and were swift in moving everything, very friendly and gave advice to help make it as smooth as possible.

As we were in a chain we were relying on a speedy removal and then the nice removals men waited at our new property until the money was exchanged with no issues.

Would definitely recommend to others."
 
 
Team:
Ashley and two other men (can't remember manes sorry!)
 
 
 


Review 12 Sep 2017
Recommended by customer in LE2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6078, -1.1045
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Victorian two bed flat to 1930s 3 bed semi on narrow street. Some items of large furniture, including 3 seater sofa, two chests of drawers and double bed. Large number of small bags and boxes. Three TVs including one very heavy one.
 
Cost: £456
 

"I rang for a quote following a recommendation. The quote was prompt and based on a visit establishing the type and volume of goods to be moved. A day and date was set at the same time as payment being made, because the move date was only a couple of days after my return from holiday. The company was accommodating and agreed to the date and timings needed - I was on a conference call at the time the move was due to start, but it was postponed for a couple of hours to take this into account.

Ashley and Corey arrived as agreed and proceeded to pack up the flat in under two hours. Two journeys were needed, one of which required specialist parking skills to get the van on the drive without blocking the whole road.

The team worked some magic removing the sofa from the flat, which required going round some tight corners, and then again to get the sofa in to the front room, when the distance between the doorway and the banister barely allows one human to get through, let alone a three seater...

After a half hour break for lunch, all the boxes were safely unloaded, with no breakages recorded and no marks on the walls. The job was smooth, professional and a pleasure to experience."
 
 
Team:
Liz, Ashley and Corey
 
 
 


Review 1 Sep 2017
Recommended by customer in PE36

 I'm: Male 

52.8998, 0.5359
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After more than 30 years in the same property, we moved 100 miles to the East coast. This entailed a full packing service the day before the move.
 
Cost: £1212
 

"The whole operation went very smoothly. The full packing service was worth every penny. It would have taken, my partner and I, at least a week to do the same work, and then it would have been substandard. The team could not have been more helpful throughout the two days. They were thoroughly professional and courteous."
 
 
Team:
Malcolm, Ronald, Stacy, Harry and Michael
 
 
 


Review 21 Aug 2017
Recommended by customer in LE8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5375, -0.9858
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our 3 bed semi to a bungalow. We paid the company to pack our belongings into boxes and the following day move it all into the new house.
 
Cost: £1000
 

"The company were friendly, punctual and helpful. They remained cheerful throughout the move and we really appreciated their help. We would recommend them to others."
 
 
Team:
sorry we can't remember
 
 
 

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