NMS Removals Ltd

42a Great Central Street
Leicester
Leicestershire
LE1 4JT

52.6370, -1.1414

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
356 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 356 reviews since 2007
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From start to finish all staff were extremely helpful and polite. Couldn't have found better anywhere."   more
 
" They did a great job , would defo use again. thanks!"   more
 
" We had such an amazing experience using this firm & certainly would recommend all friends & family to use them. The move was a hassle free one & we have ZERO complaints to report back! Keep it u...."   more
 
" We were completely satisfied the lads worked so hard in difficult weather conditions and we would recommend this firm to anyone."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 83%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 75%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 83%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 65%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
arrived 18
Ashley 10
bed 8
boxes 20
Brilliant 20
broken 8
care 17
careful 13
certainly 12
cheerful 8
competitive 10
courteous 20
definitely 24
efficient 35
excellent 57
Extremely 21
finish 16
friendly 69
friends 18
furniture 19
Good 50
great 37
guys 38
happy 22
hard 33
helpful 67
highly 27
NMS 88
packing 19
pleased 26
polite 37
professional 48
Quick 15
quickly 18
quote 19
Really 26
recommend 89
recommended 17
removal 43
removals 28
service 104
smoothly 15
stress 18
stressful 20
team 46
thank 21
thanks 17
trouble 16
value 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Feb 2018
Recommended by customer in LE16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.4518, -0.8749
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 6 bedroomed house to another of similar size in a neighbouring village.
 
Cost: £2500
 

"From start to finish all staff were extremely helpful and polite. Couldn't have found better anywhere."
 
 
Team:
Liz in the office. Ashley and the guys who did all the hard work.
 
 
 


Review 19 Feb 2018
Recommended by customer in PASS
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0502, -0.8625
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office move

"They did a great job , would defo use again. thanks!"
 
 
Team:
too many to remember - sorry!
 
 
 


Review 13 Feb 2018
Recommended by customer in LE67
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.7238, -1.3584
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
What an excellent service from the word GO!

"We had such an amazing experience using this firm & certainly would recommend all friends & family to use them.

The move was a hassle free one & we have ZERO complaints to report back!

Keep it up team - One delighted customer !!!"
 
 
Team:
Liz & Ashley
 
 
 


Review 13 Feb 2018
Recommended by customer in LE1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.640013, -1.124809
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Not easy from a bungalow to an apartment the day was the worst ice conditions ever seen in our area,the lads were brilliant

"We were completely satisfied the lads worked so hard in difficult weather conditions and we would recommend this firm to anyone."
 
 
 
 


Review 8 Jan 2018
Recommended by customer in LE8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.5775, -1.0247
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from rented 3 bed house to 4 bed owned house in the same village.

"Office were friendly agreeing booking and quote was sent promptly. I have used NMS before and service has always been excellent. Chaps moving are friendly, sensible and helpful and in particular did a great job doing the reassembly of flatpack furniture and corner sofa."
 
 
Team:
Sorry can't remember all 4, Harry, Malc, surly blonde chap, skinny chap
 
 
 


Review 21 Dec 2017
Recommended by customer in LE67
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6679, -1.3373
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a local move from a four bedroom detached house to another four bedroom detached house eight miles away. We opted to pack ourselves using 65 boxes supplied by NMS, and a further 20 or so other boxes supplied by us. Anything in a cupboard or drawer that was coming with us could be left in situ, that made packing easier. The move was completed in one day.
 
Cost: £1092
 

"We had been in the house we were moving from for 35 years so we had a lot of stuff to pack and move !!
We decided to use NMS based on a personal recommendation from a friend who had used them previously.
We took advice from Ashley and Liz about the best way to approach the move and Liz in particular was a very informative and supportive through the whole process - dealing with Liz was always a positive and fun experience!
Ashley impressed us with his meticulous approach to the quote that he gave - this involved a site visit and a full understanding of what our requirements were before he would commit to a quote - very different from a number of competitors who quoted over the phone based on sketchy information.
We opted to pack ourselves and had 65 boxes supplied by NMS to get ready for the move - we filled them all and more.
The move day went very smoothly and Ronald and Malcolm who carried out the move could not have been more helpful, friendly and approachable and certainly could not have worked harder to get all our stuff safely out of one house and into the other. The day started for us at 8.30am when they arrived with a very large lorry, and finished at about 6.30pm when they finished unloading the last items. They were ably supported for most of the day by Ashley who got stuck into the move.
The day went more smoothly then we could have reasonably hoped for - no glitches at all.
We are very impressed with the whole process, the team and and their competitive pricing.

"
 
 
Team:
Liz, Ashley, Ronald and Malcolm
 
 
 


Review 20 Dec 2017
Recommended by customer in LE17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4566, -1.1990
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed bungalow to 2 bed bungalow
 
Cost: £700
 

"Brilliant from the start. Good communication at all levels. Relaxed and put us at ease on the day. Could not have been more helpful and above all friendly. Very good value for money."
 
 
 
 


Review 30 Oct 2017
Recommended by customer in le12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7436, -1.1838
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
house move

"We used NMS as they moved my dad 12 months ago and did a great job. NMS were absolutely brilliant during our move too! Nothing was too much trouble and they made moving day a pleasure! Would 100% recommend. Thanks!"
 
 
 
 


Review 27 Oct 2017
Recommended by customer in FY8

 I'm: Male 

53.7597, -3.0160
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a small 1st floor flat across country to a 2nd floor flat. Narrow/steep stairs and doors.

"NMS removals have brilliant and funny "backroom" staff in the form of Liz, who managed to be calm and reassuring even when I was very stressed. At all times in the run-up to and during the move I was being kept informed. They even called me in the morning to warn me that they would be delayed by 30 minutes. The removal guys who turned up on the day were fast and efficient with a great sense of humour. Not a single one of my possessions got broken/damaged in the move!!!
To top it all of, the price is very fair, compared to the nationwide chains.
I would wholeheartedly recommend NMS to anyone looking for a reliable, friendly and safe moving day."
 
 
 
 


Review 20 Sep 2017
Recommended by customer in NG11

 I'm: Male 

52.8463, -1.2487
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a modern 5 bedroom property to a mid nineteenth century grade 2 listed 6 bedroom property. We have four young children and needless to say we had an awful lot of "stuff"

"The team was excellent and they worked incredibly hard, especially when moving furniture in to the new property. They were incredibly polite, punctual, friendly, great with the kids and very hard working. From making the original enquiry to unloading the last item, NMS were awesome."
 
 
Team:
Liz, Ash, Malcolm, Ron and Steve
 
 
 

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