N M S Movers & Storers

42a Great Central Street
Leicester
Leicestershire
LE1 4JT

52.6370, -1.1414

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
332 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 332 reviews since 2007
 
 
 
Sales & Support
9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery
9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Before the move, we were strung along by the various parties involved and completion day was suddenly thrust upon us 😯. Through it all Liz was wonderful and helped keep me calm 😇. She ...."   more
 
" NMS removals took our booking on one weeks worth of notice, they went out of their way to provide us with boxes on a Saturday to help us pack up in time for our move. On the day the movers turned up 1...."   more
 
" The boys arrived on time. They were brilliant at knowing what needed to be done, I only had to tell them once! They cleared everything and were just as efficient at putting boxes away when we arrived...."   more
 
" They rang back within five minutes reassuring me they could do the removal, they were knocking on my door within an hour, the van was fully loaded in about three hours. What an impressive service they...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 83%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 65%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 73%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 82%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 63%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
arrived 14
bed 8
better 7
boxes 18
brilliant 16
broken 7
care 16
careful 13
certainly 10
cheerful 7
competitive 9
contact 7
courteous 18
definitely 21
didnt 11
easy 10
efficient 34
efficiently 10
excellent 55
extremely 21
finish 14
friendly 59
friends 17
furniture 17
good 43
great 31
guys 32
happy 22
hard 28
helpful 58
highly 25
NMS 77
packing 17
pleased 25
polite 36
professional 41
quickly 17
quote 16
really 21
recommend 80
recommended 17
removal 39
removals 20
service 100
STRESS 16
stressful 18
team 41
thank 17
value 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

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Budget:  

Review 19 May 2017
Recommended by customer in DY10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3905, -2.2333
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
257 Chester Road North

" Before the move, we were strung along by the various parties involved and completion day was suddenly thrust upon us 😯. Through it all Liz was wonderful and helped keep me calm 😇. She made me feel like I was important and not at all like the nuisance I probably was.

The guys were friendly, efficient and helpful. I was dreading the move 😢
as we had amassed a load of junk over 13 years and I didn't know where to start. NMS came in boxed it all up and moved it with smiles and jokes 😊. A couple of boxes ended up in the wrong room at the other end but I couldn't have managed it half as well. They were a lovely bunch of lads. In particular, Paul & Stacy. When they left it felt like we had been family friends for years. Having spent the better part of 2 days with them I was almost sad to see them go.

I would highly recommend NMS to anyone looking for a removal company. 👍👍👍👍 "
 
 
Team:
Paul, Stacy, Malcolm, Ryan and Ron ( I hope they are all spelt correctly and that I didn't leave anyone out) 😆
 
 
 


Review 17 May 2017
Recommended by customer in LE3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6469, -1.2078
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Big family move from a 4 bedroom house to a 6 bedroom house. We had to move in one day with the additional stress of a 1 year old child.

" NMS removals took our booking on one weeks worth of notice, they went out of their way to provide us with boxes on a Saturday to help us pack up in time for our move. On the day the movers turned up 15 minutes early and went straight to work. The movers approached everything professionally and made a stressful move a lot easier with a dose of humour every now and again. We simply wouldn't have been able to complete the move without them. I highly recommend them to anybody that is moving home.
"
 
 
 
 


Review 17 May 2017
Recommended by customer in LE16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4778, -0.9611
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
Cost: £650
 

" The boys arrived on time. They were brilliant at knowing what needed to be done, I only had to tell them once!
They cleared everything and were just as efficient at putting boxes away when we arrived at our new home.
Nothing was too much trouble for them even though I could see some of the furniture was a challenge to say the least.
I was worried about the dismantling of some furniture in my old home as it sounded as though the ceiling was going to fall at times. This was the only issue I was concerned about because at the end the of the day, I had sold a home and didn't want any damage left.
However, I did check this after the house had been cleared and all seemed to be okay.
I would definitely use this company again. "
 
 
Team:
Liz
 
 
 


Review 17 May 2017
Recommended by customer in NN17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.50343, -0.714421
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
My conveyancer was awful, they ended up phoning me at 9.30 a.m. on a Tuesday saying ''you have to move today, are you ready ?'' of course I wasn''t ! Panicking, I rang NMS to see if they could help, even at such short notice.
 
Cost: £500
 

" They rang back within five minutes reassuring me they could do the removal, they were knocking on my door within an hour, the van was fully loaded in about three hours. What an impressive service they provided, great team, top to bottom.

A great team of removers, they made the whole day easy. They definitely took the stress out of the occasion. Hats off NMS. "
 
 
Team:
Michael Halford & Paul
 
 
 


Review 17 May 2017
Recommended by customer in LE67
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7489, -1.3650
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of goods into storage.
 
Cost: £400
 

" Really excellent customer service and professional and courteous delivery men "
 
 
 
 


Review 15 May 2017
Recommended by customer in LE2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5900, -1.1636
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from 5 bed 3 story house to a 4 bed.

" Liz, Ashley and the team were absolutely brilliant in pulling out all the stops to get us moved. They fitted us in and juggled their workload around to help us. The guys worked like trojans on the day. It was a very stressful time with lots of things going wrong and nms removals were the one thing we could rely on. We would and have highly recommended them. "
 
 
Team:
Liz. Ashley.
 
 
 


Review 3 Apr 2017
Recommended by customer in LE7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6733, -1.1877
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removals took place on the 25th January and Contents placed in Storage Removers were prompt and polite Out of Storage on the 11th March and Contents delivered to new premises
 
Cost: £864
 

" Excellent Service and so glad I decided to choose NMS as Removal Company
Right from point of contact and choosing them I was treated well and all Aspects fully explained and full documentation provided with Invoices
They made my job so easy and I had little to do other than see items out and in
I was extremely delighted with their Service provided and would should the need arise recommend the Company to my Friends & Family
Thank you all for what you did for me "
 
 
Team:
Liz & the Removal Lads(I am terrible with Names)
 
 
 


Review 20 Mar 2017
Recommended by customer in LE8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.5576, -1.1779
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We have moved twice in the past six months and used NMS both times.

" Thoroughly professional, friendly and listened fully to our needs.
Two different teams for the two moves and both were brilliant. Took very good care of our possesions, furniture and propery as if it was their own. First move was 430, second one 546, but more stuff to move. Very competitively priced compared to others we contacted.

Thoroughly professional and friendly service. Would and have recommended them every time. "
 
 
 
 


Review 3 Mar 2017
Recommended by customer in LE11

 I'm: Male 

 I have known this business: Over 10 years 
52.7530, -1.2392
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Pack up 5 bedroomed house , into storage , move locally and unload
 
Cost: £1000
 

" I have used NMS over the past 30 years . Their service and attention to detail remains excellent and great value for money .
Everyone who was involved in the move from the office staff to the guys who came to pack up the house and move me were absolutely great and very helpful.
I can unreservedly recommend NMS - they are exceptionally professional "
 
 
 
 


Review 20 Feb 2017
Recommended by customer in LE16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5108, -0.8296
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from a 4 bed on a terraced street to a 6 bed with a winding drive.
 
Cost: £756
 

" The whole team were very helpful from start to finish. I can not praise them enough and would recommend them to anyone. Punctual, friendly, careful and took everything in their stride - even when faced with a larger than expected shed full of garden equipment and tools! "
 
 
 
 


Review 26 Jan 2017
Recommended by customer in pe37
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6359, 0.6853
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I moved from Market Harborough to Swaffham in Norfolk - NMS managed it all on the day of completion. Not a single thing was damaged in the move.
 
Cost: £850
 

" Excellent service moving from Leicestershire to Norfolk. The men worked tirelessly. Would definitely recommend them. "
 
 
Team:
Malc, Stacey (there were others at the start of the move)
 
 
 


Review 10 Oct 2016
Recommended by customer in LE11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7653, -1.2112
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal from 3 storey town house to detached home in Loughborough, including a piano. No other significant items of interest!
 
Cost: £579
 

" We dealt with NMS mainly through email. I found the staff at all times to be timely and responsive to all our queries. The two men that came to do the moving were professional, and dealt effectively with moving our furniture in and out - far more impressive than the company we used before when we moved. They took care of our furniture and posessions. We would definitely use them again. "
 
 
 
 


Review 3 Jul 2016
Recommended by customer in LE16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.4874, -0.9272
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A move in Market Harborough, fairly short distance.
 
Cost: £576
 

" NMS removals were excellent from start to finish, couldn't recommend them more highly. "
 
 
 
 


Review 29 Jun 2016
Recommended by customer in LE9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.5800, -1.3062
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from 3 bed end-terrace to a 3 bed 3 storey mid-terrace approximately 3 miles away.
 
Cost: £588
 

" Had used NMS Removals for previous move and yet again I was not disappointed with the service provided. From booking the date with Liz with just a deposit due to a very late exchange and through to the actual move date the service received was excellant.

The 2 removers that did the move were extreamly friendly and were a pleasure to spend the following 8 hours with. My husband was at work that day so was just myself and my 2 year old daughter and the guys made the move so stress-free. I shall of course use NMS Removals if I move again in the distant future. Thanks again for all your help. "
 
 
 
 


Review 13 Jun 2016
Recommended by customer in LE8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5394, -0.9900
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved within our village - about 5 minutes down the road.

" The whole experience of dealing with NMS was positive. Liz in the office was really friendly and helpful and the removal men on the day were the same. Have already recommended to a couple of friends who should be moving fairly soon. "
 
 
Team:
Liz, Michael. Can't remember the other names!
 
 
 


Review 9 Jun 2016
Recommended by customer in LE16

 I'm: Male 

52.4879, -0.9307
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Perfect moving team. No issues just a great service

" Great experience from start to finish and to have boxes included was a real bonus "
 
 
 
 


Review 9 Jun 2016
Recommended by customer in LE9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5491, -1.2821
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved from a three bedroom to a four bedroom house. Had a number of beds and wardrobes which needed dismantling and reassembling at the new house.

" Great service. Would recommend to anyone moving home. Great value. Friendly and helpful removal men. They were happy to wait around for us when we couldn't get into the new home for an hour or so. Took care of our possessions and absolutely no fuss. "
 
 
Team:
All the lads big thank you
 
 
 


Review 11 Apr 2016
Recommended by customer in NG33

 I'm: Male 

52.8109, -0.5154
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved very quickly and had little time to pack. NMS were very helpful and made the job amazingly easy! We moved some stuff to the new house and the rest of it to store. It has all since been reunited successfully.
 
Cost: £1100
 

" From the initial phone call it was a professional and friendly service. We have recommended them to other people. All excellent. "
 
 
Team:
Everyone, especially Michael.
 
 
 


Review 8 Apr 2016
Recommended by customer in LE3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6301, -1.1637
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from house to storage and then to new house
 
Cost: £595
 

" I was very pleased with the service I received. very friendly and professional. very helpful especially when there was a delay getting into the new house. From both the removal men and those in the office. I can not thank them enough. "
 
 
Team:
nms removals
 
 
 


Review 5 Apr 2016
Recommended by customer in TQ9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4841, -3.6844
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Leics to Devon. Difficult access through Devon country lanes. Some very heavy pieces of solid oak furniture
 
Cost: £1200
 

" Worked really hard throughout the whole process. Very cheerful and nothing was too much trouble. "
 
 
Team:
Malcolm and Stacey
 
 
 

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