W Southerington & Sons Ltd

Lakeside Leicester Road, Melton Mowbray
Leicester
Leicestershire
LE13 0DA

52.7629, -0.8945

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
61 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 61 reviews since 2014
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Once again, Southerington's were fantastic. We wouldn't hesitate to recommend them to anyone. From start to finish they were brilliant,'all staff were friendly, all took great care and all couldn...."   more
 
" We were extremely pleased with the service given and would not hesitate to recommend W Southerington & Sons Ltd The staff who carried out the packing and the final delivery could not have been more h...."   more
 
" Southerington and sons were exceptional from start to finish. They were reasonably priced and provided an outstanding level of service. I would wholeheartedly recommend them to anyone in need of a rem...."   more
 
" Excellent service from start to finish. The guys in the whole team from office organisation to actual move and unpacking were pleasant to have round, professional and helped make a very emotional 'do...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 72%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 83%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 80%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 83%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ago 2
arrived 2
belongings 2
Boxes 2
brilliant 3
business 2
care 2
class 2
correct 2
couple 2
courteous 3
customers 2
definitely 2
delighted 2
efficient 2
Excellent 9
experience 4
extremely 5
fantastic 3
finish 4
friendly 4
good 6
great 3
guys 3
happy 3
helpful 18
highly 3
incredibly 3
making 3
money 4
pleasant 3
pleased 4
polite 9
possible 3
professional 8
really 3
recommend 9
recommended 3
recommending 3
removal 11
service 21
Southerington 6
Southeringtons 6
stressful 3
team 13
thank 5
thanks 3
trouble 3
value 3
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Sep 2017
Recommended by customer in LE13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7776, -0.8922
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a three storey to two storey. Southerington''s were great - due to the layout of the house the sofas couldn''t go up the stairs as there wasn''t enough space so they used the tail lift and took the sofas through the Juliette balcony windows on the second floor.
 
Cost: £950
 

"Once again, Southerington's were fantastic. We wouldn't hesitate to recommend them to anyone.
From start to finish they were brilliant,'all staff were friendly, all took great care and all couldn't do enough for us.
The moving process has been a stressful process but Southerington's took away a lot of stress at the end. We can't thank you all enough."
 
 
Team:
all of the staff were great
 
 
 


Review 12 Sep 2017
Recommended by customer in PL9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.320492, -4.060889
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and Removal of domestic furniture and goods into storage and final relocation to new dwelling (Leicestershire to Devon)

"We were extremely pleased with the service given and would not hesitate to recommend W Southerington & Sons Ltd
The staff who carried out the packing and the final delivery could not have been more helpful and hardworking
We felt the service was good value for money."
 
 
Team:
Really sorry can't remember the names
 
 
 


Review 12 Sep 2017
Recommended by customer in LA6
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.1441, -2.5330
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move covered a distance of around 150 miles with two seperate addresses to which our belongings had to be delivered to.
 
Cost: £1200
 

"Southerington and sons were exceptional from start to finish. They were reasonably priced and provided an outstanding level of service. I would wholeheartedly recommend them to anyone in need of a removal company."
 
 
 
 


Review 11 Sep 2017
Recommended by customer in LE2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6184, -1.1071
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
7 bedroom house to a 4 bedroom house after 29 yrs - very emotional days - move came complete with 2 giraffes, a tree and a piano!

"Excellent service from start to finish. The guys in the whole team from office organisation to actual move and unpacking were pleasant to have round, professional and helped make a very emotional 'downsize' as easy as possible.

We would have no hesitation in recommending then in the future and will be doing that via our estate agency business.

Many thanks."
 
 
Team:
John & Paul Southerington- Removal team were Lewis, Phil and Ryan
 
 
 


Review 11 Sep 2017
Recommended by customer in LE13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.7508, -0.8968
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a bungalow which we lived in for 17 years to a house.
 
Cost: £325000
 

"A brilliant service provided during our move from Gaddesby to Melton.

The three lads who did the lifting etc. couldn't have been more helpful and polite, taking all of the stress out of a very busy couple of days.

We felt that the service provided was definitely money well spent.

Southeringtons couldn't have done anymore to help us and I would recommend this company to anyone."
 
 
Team:
I can't remember their names but they were fantastic.
 
 
 


Review 11 Sep 2017
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.7498, -0.8814
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was in three parts, move out of home, furniture into storage move into new address 9 weeks later.

"The removal men were superb they wrapped and packed even took my laundry basket with dirty clothes inside.

If I can ever face the experience of house moving again I would certainly use W Southeringtons."
 
 
Team:
Sorry I can't recall names but all were so good it is unfair to select one
 
 
 


Review 11 Sep 2017
Recommended by customer in BA2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3864, -2.3526
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Split Move - from Leicestershire to Bath city centre, with most of house contents going but some furniture remaining.
 
Cost: £3500
 

"Very friendly family run company, flexible and helpful. Removals team were super polite and looked after our stuff. This is our 9 move in 12 years, including international ones, and this company are by far the best we have used."
 
 
 
 


Review 11 Sep 2017
Recommended by customer in LE13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7579, -0.8722
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Loughborough to Melton Mowbray

"Fantastic customer service. Exceptionally helpful on both days and good value for money. I would recommend them to anyone.

"
 
 
 
 


Review 11 Sep 2017
Recommended by customer in NG33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.7645, -0.6268
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our parents'' house was to be emptied following their deaths. There were items in most rooms belonging to four siblings. Southeringtons were very calm and professional whilst listing which items belonged to whom.
 
Cost: £432
 

"My experience of working with Southeringtons was as usual professional, calm, polite, incredibly helpful, the work was conducted on time. I have no complaints!"
 
 
Team:
I am so sorry I saw various men and can't be precise about their names!
 
 
 


Review 15 Feb 2017
Recommended by customer in Devo
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.1472, -3.7399
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Leicestershire to Devon in appalling weather - heavy rain and gales! The team packed for us as well as moved us, both very competently.
 
Cost: £3400
 

"The team were punctual and polite and nothing was too much trouble. They arrived each day, as agreed, for packing up and worked systematically and efficiently through the house, loading as they went. Boxes were labelled correctly.
We then met them at the new house on moving day and again they were brilliant at unloading quickly and it was really helpful that they also unloaded logically leaving our boxes in sensible rooms/places where they thought we would want them. This was really helpful as it meant we had very little heavy carrying to do as most items were already in the correct place. From experience, not all removal firms do this - some tend to dump most boxes in downstairs rooms leaving you to carry them to the rooms you want!
Also despite the weather being awful all week, they kept both houses as clean as possible, by putting down covers on the carpets etc, which was much appreciated. We have never used such a professional and effortless removal service and would have no hesitation in recommending them."
 
 
 
 

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