W Southerington & Sons Ltd

Lakeside Leicester Road, Melton Mowbray
Leicester
Leicestershire
LE13 0DA

52.7629, -0.8945

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
75 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 75 reviews since 2014
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Our move was the first time we have moved for twenty four years. I now remember why we have remained in the same location, for such a long time. Our main problem was the solicitors in our chain, who...."   more
 
" They explained everything I needed to no clearly"   more
 
" Highly professional and courteous, took great care with packing both furniture and effects. Respectful team and we would recommend without hesitation. Many thanks!"   more
 
" Excellent service which make it stress free for us. The men were very helpful with the loading and unloading of our items. Very polite and careful in moving furniture and putting them just were we n...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 76%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 71%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
belongings 4
brilliant 3
care 5
clearly 3
courteous 6
efficient 4
effortless 3
Excellent 12
experience 4
extremely 6
fantastic 3
finish 4
friendly 5
furniture 4
good 7
great 6
guys 3
happy 4
helpful 21
Highly 4
incredibly 3
loading 3
making 3
money 4
packed 5
packing 4
pleasant 3
pleased 4
polite 11
possible 5
professional 12
Really 4
recommend 14
recommended 3
recommending 3
removal 12
second 3
service 26
Southerington 9
Southeringtons 9
stress 5
stressful 3
team 16
Thank 7
thanks 6
trouble 3
unloading 3
value 4
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Dec 2017
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5139, 1.0109
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Melton Mowbray Leicestershire to Attleborough

"Our move was the first time we have moved for twenty four years.
I now remember why we have remained in the same location, for such a long time.
Our main problem was the solicitors in our chain, whose incompetence was beyond belief.
On the other hand, Southeringtons team, Mark, Dave & Phil were absolutely terrific.
After a four hour wait outside our new property, we finally received our keys at five o’clock in the evening.
Mark & Phil then went into overdrive, and in really adverse conditions (wind, rain & pitch black to boot) had us all unloaded by nine .
All in all the total package we received from Southerington’s was second to none, and whilst we are not planning to move, in the not too distant future, I would not hesitate in recommending them to my friends and colleagues.

.
"
 
 
Team:
Mark, Dave & Phil
 
 
 


Review 8 Dec 2017
Recommended by customer in LE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7996, -1.2790
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Southeringtons and son''s couldn''t have done any moor than they did they was most helpful very polite everything was packed securely ,l would definitely recommend them to anyone

"They explained everything I needed to no clearly"
 
 
Team:
Sorry I don't remember then names of the 4 men but I thanked them myself for their hard work
 
 
 


Review 8 Dec 2017
Recommended by customer in LE17
 My Age: 50 - 59 
 I'm: Male 

52.4530, -1.1984
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from home into storage, then from storage to new home

"Highly professional and courteous, took great care with packing both furniture and effects. Respectful team and we would recommend without hesitation.
Many thanks!"
 
 
 
 


Review 8 Dec 2017
Recommended by customer in LN12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.3081, 0.2786
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Melton Mowbray to Sutton on Sea
 
Cost: £1166
 

"Excellent service which make it stress free for us. The men were very helpful with the loading and unloading of our items. Very polite and careful in moving furniture and putting them just were we needed them. They went that extra mile for us."
 
 
Team:
Jason,Jamie,& Barney on day 1 Jason & Phil on day 2
 
 
 


Review 21 Nov 2017
Recommended by customer in LE13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.7526, -0.8817
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a good experience for my mother,

"the staff who came were amazing so kind and courteous, especially the young man who packed up the kitchen."
 
 
Team:
Sorry can't remmber but they were very good.
 
 
 


Review 14 Nov 2017
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7769, -0.8867
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving team came day before completion and packed most of house. Came next morning to pack remainder and await news that we could collect keys to new house.
 
Cost: £1137
 

"The team were wonderful; efficient & courteous. Our belongings were packed with care, which gave us reassurance that they would be safely moved to new house. Clothes were even hung up in new wardrobes.
After the move the packaging was collected too.
Really did feel that we were in very safe hands.

An effortless move made possible by using Southerington, particularly the wrap & pack service.
Thank you."
 
 
Team:
JWS, Mark, Dave, C Ryan
 
 
 


Review 10 Nov 2017
Recommended by customer in LE15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6437, -0.7447
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a large house 7 beds plus a two bed flat
 
Cost: £6000
 

"Excellent company and people would unreservedly recommend"
 
 
Team:
Big Mark. Big Ears!
 
 
 


Review 9 Nov 2017
Recommended by customer in LE14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6872, -0.8490
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A straightforward move 10 minutes down the road.
 
Cost: £800
 

"We didn't get the keys until 16:30 on the Friday. We were impressed when Southeringtons dropped six men onto the job to get it done the same day and at a reasonable time. A very professional service."
 
 
 
 


Review 8 Nov 2017
Recommended by customer in SE23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4349, -0.0374
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing up all possessions at the house, taking beds and other furniture apart and re-buidling and full house removal.

"All employees that I dealt with were very helpful, considerate to my situation and professional at all times. The move went to plan, it was on time and I have no complaints. Overall I was very happy with the service and would recommend them."
 
 
 
 


Review 13 Oct 2017
Recommended by customer in LE15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5934, -0.7263
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The easiest house move I''ve ever done, as I''ve done a lot! Why, because W Southerington & Sons Ltd did it for us!

"This was as painless as could be, thanks Southeringtons, great value, very friendly team, couldn't have been more helpful!
Thanks again.
Stan and Lindsey."
 
 
 
 

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