W Southerington & Sons Ltd

Lakeside Leicester Road, Melton Mowbray
Leicester
Leicestershire
LE13 0DA

52.7629, -0.8945

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
71 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 71 reviews since 2014
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" the staff who came were amazing so kind and courteous, especially the young man who packed up the kitchen."   more
 
" The team were wonderful; efficient & courteous. Our belongings were packed with care, which gave us reassurance that they would be safely moved to new house. Clothes were even hung up in new wardrobes...."   more
 
" Excellent company and people would unreservedly recommend"   more
 
" We didn't get the keys until 16:30 on the Friday. We were impressed when Southeringtons dropped six men onto the job to get it done the same day and at a reasonable time. A very professional service."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 76%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 71%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
ago 2
agreed 2
amazing 2
arrived 2
belongings 4
brilliant 3
care 4
courteous 5
efficient 4
effortless 3
Excellent 11
experience 4
extremely 6
fantastic 3
finish 4
friendly 5
good 7
great 5
guys 3
happy 4
helpful 20
highly 3
incredibly 3
making 3
money 4
packed 5
packing 3
pleasant 3
pleased 4
polite 10
possible 5
professional 11
Really 4
recommend 13
recommended 3
recommending 3
Removal 12
second 3
service 25
Southerington 9
Southeringtons 9
stress 4
stressful 3
team 15
thank 7
Thanks 5
trouble 3
value 4
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in LE13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.7526, -0.8817
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a good experience for my mother,

"the staff who came were amazing so kind and courteous, especially the young man who packed up the kitchen."
 
 
Team:
Sorry can't remmber but they were very good.
 
 
 


Review 14 Nov 2017
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7769, -0.8867
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving team came day before completion and packed most of house. Came next morning to pack remainder and await news that we could collect keys to new house.
 
Cost: £1137
 

"The team were wonderful; efficient & courteous. Our belongings were packed with care, which gave us reassurance that they would be safely moved to new house. Clothes were even hung up in new wardrobes.
After the move the packaging was collected too.
Really did feel that we were in very safe hands.

An effortless move made possible by using Southerington, particularly the wrap & pack service.
Thank you."
 
 
Team:
JWS, Mark, Dave, C Ryan
 
 
 


Review 10 Nov 2017
Recommended by customer in LE15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6437, -0.7447
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a large house 7 beds plus a two bed flat
 
Cost: £6000
 

"Excellent company and people would unreservedly recommend"
 
 
Team:
Big Mark. Big Ears!
 
 
 


Review 9 Nov 2017
Recommended by customer in LE14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6872, -0.8490
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A straightforward move 10 minutes down the road.
 
Cost: £800
 

"We didn't get the keys until 16:30 on the Friday. We were impressed when Southeringtons dropped six men onto the job to get it done the same day and at a reasonable time. A very professional service."
 
 
 
 


Review 8 Nov 2017
Recommended by customer in SE23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4349, -0.0374
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing up all possessions at the house, taking beds and other furniture apart and re-buidling and full house removal.

"All employees that I dealt with were very helpful, considerate to my situation and professional at all times. The move went to plan, it was on time and I have no complaints. Overall I was very happy with the service and would recommend them."
 
 
 
 


Review 13 Oct 2017
Recommended by customer in LE15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5934, -0.7263
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The easiest house move I''ve ever done, as I''ve done a lot! Why, because W Southerington & Sons Ltd did it for us!

"This was as painless as could be, thanks Southeringtons, great value, very friendly team, couldn't have been more helpful!
Thanks again.
Stan and Lindsey."
 
 
 
 


Review 6 Oct 2017
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.7739, -0.8705
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had an estimate in February, when we had an offer on our property. We were surprised that it would be a four day move. The estimate was quite correct. ALL of the staff were on time, polite, professional, hard working, working efficiently and with a sense of humour. They were helpful throughout - checking drawers in built in units and packed anything that I had missed packing. They used their initiative and experience in providing the service. They found money on two occasions and immediately came to give it to me. Likewise when they found alcohol, they checked that it was to be packed. Although we were told that Southeringtons would collect any empty boxes and packing paper, I was able to take them when I passed the company, and immediately that I arrived, staff collected the boxes from my car and did the unloading.
 
Cost: £3000
 

"This is the third move that the company has handled a move for us and I would use them again and also recommend them unreservedly. When I asked (at the end of June) if they could move us during a specific week in July, I was told that they were fully booked, however Mrs Southerington said that she would ask her son to check dates to see how they could help us. Paul Southerington came back to us the next morning, to ask (as it was a large move) if we would be prepared to have half of our goods (e.g. summer house, attic and garage) collected and into store in two days time at no storage cost, then they would be able to move us the week after we had requested. This was because they were so busy during the school holidays. We agreed to this arrangement and it was an excellent idea, as it took pressure off us and we were able think more clearly about the whole move. It is a good idea to split the move if possible, as it allows the individual time to move into the new property and gets items unpacked before the second delivery."
 
 
Team:
There were ten or twelve and I cannot remember all of their names, but they were all excellent. Obviously I know John, Pat and Paul Southerington, and I know some names of the removal staff, but as they all took a lot of trouble to provide an excellent service it would not be fair to mention a few names, when they were all providing some an excellent service.
 
 
 


Review 4 Oct 2017
Recommended by customer in Ng33

 I'm: Male 

52.7940, -0.5327
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Brilliant team of packers,very efficient,and helpful.Nothing was any troubleto them, and after a short wait, the unloading was quickly and very well done.
 
Cost: £1600
 

"Brilliantly executed job, professional and efficient, both packing and unloading."
 
 
Team:
Dave, Mark and Ryan
 
 
 


Review 24 Sep 2017
Recommended by customer in LE7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6451, -0.8878
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have moved home several times in my life and each time I have used a different removal company mainly because of location or destination. Thankfully now we are settled in our forever area and at anytime in the future should we decide to move within that area we would have no doubt who to call.

"Southerington's took all the stress out of moving home, I chose to wrap most of my delicate bits and bobs and packed most of my household wares and personal belongings, but when it came to the larger items, furniture and paintings etc I left that to Southerington's, I was truly amazed at the service they gave, everything was beautifully wrapped and padded out, with great care when it came to loading. Most of our furniture etc is with them in storage whilst we complete our new build. I couldn't sign out without also saying a big thank you to the removal men, they were extremely polite and very accommodating so if i were to give marks out of 10 for every aspect of my dealings with Southerington's it would be an easy 10/10"
 
 
Team:
sadly cannot recall but they were "simply the best"
 
 
 


Review 21 Sep 2017
Recommended by customer in LE14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.8408, -0.9194
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving two 80yr disabled people was handled with ease

"Nothing was too much trouble,the two men made the move without any stress ,would recommend Southerington to any body"
 
 
Team:
Two young men.
 
 
 

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