Knightmovers Removals & Storage

Unit 4 Bydwynn
Llanbedr
Gwynedd
LL45 2LP

52.8160, -4.1025

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
492 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 492 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All personnel were excellent to deal with and the move went totally smoothly, on time, and with no damage."   more
 
" Fabulous service.... Many, many thanks. Arrived early and safely. After a very long journey. "   more
 
" Excellent from first contact with office staff to the collection of the items and the final delivery"   more
 
" The work was carried out in a professional and caring manner, from the first telephone call to the completion of the move."   more
 
About Us


Established in 1997, our philosophy is to tailor the service we offer around the needs of each customer;and we have a reputation for mastering difficult locations.

- packing
- packing materials
- covers used as standard
- Full member of the British Association of Removers
- Purpose built storage facilities
- Fully insured and bonded
- Competitive pricing and free estimating
- Selection of vehicle sizes & equipment to solve access & location issues
- Good reputation based on 12 years of experience

The teams' aim is to take the stress out of moving:
- Friendly and reliable
- Problem solvers
- Welsh speakers available
- Flexible
- Dedicated office support to plan your move
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 10
Arrived 12
belongings 13
best 12
brilliant 17
care 20
careful 21
certainly 12
cheerful 18
class 11
courteous 37
crew 14
damage 10
Danny 11
definitely 10
delighted 10
difficult 23
efficient 51
efficiently 13
excellent 80
extremely 34
fantastic 17
friendly 60
friends 10
furniture 23
Good 58
great 37
guys 15
happy 24
hard 53
help 10
helpful 92
highly 31
impressed 13
Knight 12
Knightmovers 66
packing 16
phone 11
pleasant 23
pleased 20
pleasure 11
polite 61
professional 47
recommend 73
removal 57
satisfied 20
service 96
team 47
thank 43
trouble 27
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Sep 2017
Recommended by customer in LL43
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.7782, -4.0954
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents. No packing

"All personnel were excellent to deal with and the move went totally smoothly, on time, and with no damage."
 
 
Team:
Hayden, Solo
 
 
 


Review 22 Sep 2017
Recommended by customer in IV18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.7199, -4.2124
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Taking some items from North waves to the North of Scotland. I didn't arrange or pay for this service - another person did. So not able to comment.
 

"Fabulous service.... Many, many thanks.
Arrived early and safely.
After a very long journey. "
 
 
 
 
Team:
Wyn
 
 
 


Review 18 Sep 2017
Recommended by customer in LL46

 I'm: Male 

52.8587, -4.0944
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To move a welsh dresser and collection of willow pattern plates etc from the dresser. To move a grandfather clock. All items to go from North Wales to the North of Scotland ....9 hour journey.

"Excellent from first contact with office staff to the collection of the items and the final delivery"
 
 
 
   Business Reply:

Glad you were happy with the service,

Best Wishes

The Knightmovers Team



 


Review 16 Sep 2017
Recommended by customer in LL 4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had to move from Blaenau Ffestiniog to prestatyn with the unfortunate detail that I was not well enough to be there in person. However, everything went well
 
Cost: £360
 

"The work was carried out in a professional and caring manner, from the first telephone call to the completion of the move."
 
 
Team:
George was one man I spoke too, i think! I do not know the names of his colleagues.
 
 
 


Review 14 Sep 2017
Recommended by customer in LL53
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8266, -4.5079
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of 3 bedroomed house to a first floor 3 bed apartment 10 miles away.
 
Cost: £600
 

"There was a lot of discussion with the office beforehand as dates kept changing but they were very helpful. The team arrived very promptly and were very polite and helpful. The end destination was difficult as up one floor but they didn't complain although it was very hard work. I was very impressed with their attitude. I would certainly recommend them and will use them again in the future."
 
 
Team:
Nathan and Daniel (I think!)
 
 
   Business Reply:

Glad you were happy with the service,

Best Wishes

The Knightmovers Team
 


Review 25 Aug 2017
Recommended by customer in WV16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.4971, -2.5795
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from North Wales to Shropshire. Our old house was located up a narrow mountain road with parking for the removal van about 50 metres from the house.
 
Cost: £700
 

"This was our 6th move in the past 35 years and this was the most enjoyable by far. George and Solo were so polite, efficient and cheerful. Their banter and perpetual good humour made the whole moving experience far less stressful than it has been on the past house moves. I cannot recommend them highly enough and a massive big thank you from Lesley and me for everything you did for us.
PS - 98% of unpacking completed and nothing found broken yet !!"
 
 
Team:
Solo and George.
 
 
   Business Reply:

We are glad you had an enjoyable move and that Solo and George kept you in good humour.

Glad you were happy with the service,

Best Wishes

The Knightmovers Team
 


Review 22 Aug 2017
Recommended by customer in LL42
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7191, -4.0522
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small move from Shrewsbury to Barmouth
 
Cost: £330
 

"First class service"
 
 
Team:
Wynn & George
 
 
   Business Reply:

Glad you were happy with the service,

Best Wishes

The Knightmovers Team
 


Review 18 Aug 2017
Recommended by customer in SY23
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4171, -4.0673
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a piano between two locations, with overnight storage included.

"Excellent all round, can't complain."
 
 
Team:
Paula, unsure of drivers' names.
 
 
 


Review 7 Aug 2017
Recommended by customer in BA15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3520, -2.2532
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was part load after 18 months of storage, August-rain!
 
 
 
Team:
Danny George
 
 
 


Review 4 Aug 2017
Recommended by customer in LL53
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.8710, -4.5650
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were both surprised at the thoroughness and the politeness of the crew. They arrived on Sunday morning and by 5 pm jade loaded and cleared the house more completely than we might have expected. On the following day at 1pm they arrived at the new address, some 150miles away and had completely unloaded by 6pm. Relatively little mess, just dozens of boxes Tec. for us to deal with.

"See above!"
 
 
Team:
Andy, Arvon, Hayden and two others.
 
 
 

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