Ants Removals Ltd

Unit 1 Orbital Business Park, 5 Argon Road
London

N18 3 BW

51.6129, -0.0451

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
18 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 18 reviews since 2017
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service, very friendly team, would definitely use again! Thanks!"   more
 
" Everyone from Max and office staff to Karol who did the move were really fantastic. Made whole thing stress-free."   more
 
" Everything went smoothly from start to finish. Informative and friendly site survey and clear quote. Boxes and packing tape delivered and advice given on packing difficult items. Extremely helpful and...."   more
 
" The service was simply brilliant. We have always moved ourselves before, but with a toddler in tow, it would have been a nightmare. Ants made the process as painless as possible and we were astonish...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 88%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 79%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Ants 8
beds 2
books 2
brilliant 2
courteous 2
definitely 4
delivered 2
delivery 2
difficult 3
efficient 6
experience 3
Extremely 2
fantastic 2
fast 2
flat 2
free 2
friend 2
friendly 8
friends 2
good 4
great 2
guys 3
happy 4
hard 2
having 2
heavy 2
help 2
helpful 7
highly 3
huge 3
just 2
notice 3
packaged 2
packed 2
packing 2
person 2
polite 2
professional 3
quote 3
really 3
recommend 6
removal 5
removals 2
Removing 2
service 4
short 3
sofa 2
storage 2
stress 2
team 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Dec 2017
Recommended by customer in N6 5
 My Age: 30 - 39 
 I'm: Female 

51.5706, -0.1446
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from flat to house

"Excellent service, very friendly team, would definitely use again! Thanks!"
 
 
 
 


Review 2 Dec 2017
Recommended by customer in N10

 I'm: Male 

51.5905, -0.1377
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ants moved lots of boxes and other kit from London to Cotswolds.
 
Cost: £550
 

"Everyone from Max and office staff to Karol who did the move were really fantastic. Made whole thing stress-free."
 
 
Team:
Karol
 
 
 


Review 30 Nov 2017
Recommended by customer in N8 7

 I'm: Male 

51.5882, -0.1159
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one bedroom flat in London to two different addresses in Warwickshire.
 
Cost: £1422
 

"Everything went smoothly from start to finish. Informative and friendly site survey and clear quote. Boxes and packing tape delivered and advice given on packing difficult items. Extremely helpful and friendly office staff. Very efficient removal team. The entire experience was pretty much stress free."
 
 
Team:
Max, Natiya, Adam, Ovi
 
 
 


Review 11 Oct 2017
Recommended by customer in KT6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3763, -0.2976
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2 bed flat (with no lift) to a 3 bed house.

"The service was simply brilliant. We have always moved ourselves before, but with a toddler in tow, it would have been a nightmare.
Ants made the process as painless as possible and we were astonished at how fast the flat was packed up!"
 
 
Team:
can't remember - he was about to retire though if that helps? he packed the flat in record time and was really nice.
 
 
 


Review 4 Oct 2017
Recommended by customer in N10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.5854, -0.1473
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed ground floor flat to a 4 floor house close by. We had some heavy white goods, a piano and a huge sofa bed in the mix in addition to the usual wardrobes, beds and other furniture.
 
Cost: £990
 

"We moved from a 3 bed ground floor flat to a 4 floor house close by. We had some heavy white goods, a piano and a huge sofa bed in the mix in addition to the usual wardrobes, beds and other furniture.

The team at Ants were professional and hardworking. In addition they were friendly and helpful. Moving is always stressful, especially with two small kids. Ants helped us prepare and made a huge effort to help us get things just right at the end of the move. I would be very happy to recommend this team!
"
 
 
 
 


Review 18 Sep 2017
Recommended by customer in CB6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.4019, 0.2526
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
house move from London to Cambridgeshire
 
Cost: £1600
 

"Fantastic guys who were efficient, quick and very helpful. The packing was superb."
 
 
Team:
Galo and team
 
 
 


Review 3 Sep 2017
Recommended by customer in NW1
 My Age: 50 - 59 
 I'm: Female 

51.5400, -0.1484
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was very impressed with Ants Removals, I needed moving, storage and re delivery. Their containers were sealed and put into storage until my new place was ready.
 
Cost: £550
 

"I was reassured by seeing seals and how carefully my items were packaged with blankets.
Simon & Gallo were highly professional attentive and funny too but got the job done!
My sofa proved difficult intially on re delivery but Simon found a way to resolve matter!
I would definitely use Ants Removals again and happily recommend them to anyone in need of Removals or storage.
"
 
 
Team:
Simon & Galo
 
 
 


Review 26 Jul 2017
Recommended by customer in WD6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.6446, -0.2986
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I recently moved from a 4 bedroom house to a two bedroom flat

"ANTS removals were wonderful. Every person from those in the office to the removal personnel were friendly, kind and helpful and obviously very experienced. I hope I don't have to move again but if I did I would definitely use ANTS again"
 
 
 
 


Review 25 Jul 2017
Recommended by customer in N3 2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5994, -0.1938
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a house into a flat on the first floor
 
Cost: £990
 

"The team was friendly, efficient and courteous."
 
 
 
 


Review 6 Jul 2017
Recommended by customer in N10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.6047, -0.1458
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a four bedroom house to a two bedroom cottage via storage.

"Having been let down by another removal company, I contacted Ants at very short notice.
The person who answered the phone (Nagoya) was amazingly calm and helpful. Someone came to give a quote that day which was speedily emailed to me. Dates were discussed and suggestions made about suitable options.
On the first removal date, the men were very efficient, friendly and good humoured. At one point five men were helping out. The second day was again efficiently concluded.
I was contacted regularly to discuss delivery to my new house, difficult because of the late exchange and completion. The most useful suggestion was not to have everything delivered from storage at once. Thank you for that. I was definitely less overwhelming in two loads.
Again, the men were helpful, efficient and good humoured.
I would wholeheartedly recommend Ants."
 
 
Team:
Natiya, Gallo, Simon, Adam, Ovi, George, Karol, Mark (? he was there on first day). They were all amazing.
 
 
 

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