Ants Removals Ltd

Unit 1 Orbital Business Park, 5 Argon Road
London

N18 3 BW

51.6129, -0.0451

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
20 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 20 reviews since 2017
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have used Ants in the past for many moves and would not hesitate to recommend or use in any projects. The removal team are always courteous, patient and do date I have had no damage. Great service, ...."   more
 
" The staff for moving the packed items and our furniture arrived the day after the packing day and they did a great job. They were both fast and careful. They took notice of all our requests and made s...."   more
 
" Excellent service, very friendly team, would definitely use again! Thanks!"   more
 
" Everyone from Max and office staff to Karol who did the move were really fantastic. Made whole thing stress-free."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Ants 9
attentive 2
bedroom 2
beds 2
books 2
boxes 2
brilliant 2
carefully 2
correct 2
courteous 3
definitely 4
delivered 2
delivery 2
difficult 3
efficient 6
experience 3
Extremely 2
fantastic 2
fast 3
flat 3
floor 2
free 2
friend 2
friendly 8
friends 2
furniture 2
good 4
Great 4
guys 3
happy 4
hard 2
having 2
heavy 2
help 2
helped 2
helpful 7
highly 3
huge 3
just 2
notice 4
packaged 2
packed 3
packing 3
person 2
polite 3
professional 4
quote 3
really 3
recommend 7
removal 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Jan 2018
Recommended by customer in WC1X
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.5232, -0.1150
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office move/relocation

"I have used Ants in the past for many moves and would not hesitate to recommend or use in any projects. The removal team are always courteous, patient and do date I have had no damage. Great service, value and one of the best on the market by far!"
 
 
Team:
Natiya and Max
 
 
 


Review 4 Jan 2018
Recommended by customer in N10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5899, -0.1532
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our one bedroom flat in a purpose built block to a ground floor conversion flat. A member of the staff visited us to provide a quote and answered all our questions. We were given a number of options which would suit our case. After selecting the option we wanted, we were promptly given a moving date at one of the dates we asked for. The move consisted of two days: first day for packing, the second day for moving packed items and furniture.We had quite a lot of items for a one bedroom flat but everything was packed really fast and the packing was professional and safe.

"The staff for moving the packed items and our furniture arrived the day after the packing day and they did a great job. They were both fast and careful. They took notice of all our requests and made sure that they were all fulfilled. For example, we asked them not to wear shoes in the bedroom of the flat we were moving out from and they made sure that no one walked into the room with their shoes on.

When furniture and packed items were carried into the new property, everything was carefully placed in the correct rooms and the staff helped us position furniture etc. Again, they were very careful to not to leave any footprints or mud on the floor on a rainy day.

The staff were always polite, attentive and professional.

After the move, they allowed us unpack in our own time, which helped a lot. We unpacked the boxes packed by them in about a week and called the company. They arrived the next day and picked up the boxes."
 
 
Team:
Max, Kieran, Steve, Simon (and I think Adam)
 
 
 


Review 7 Dec 2017
Recommended by customer in N6 5
 My Age: 30 - 39 
 I'm: Female 

51.5706, -0.1446
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from flat to house

"Excellent service, very friendly team, would definitely use again! Thanks!"
 
 
 
 


Review 2 Dec 2017
Recommended by customer in N10

 I'm: Male 

51.5905, -0.1377
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ants moved lots of boxes and other kit from London to Cotswolds.
 
Cost: £550
 

"Everyone from Max and office staff to Karol who did the move were really fantastic. Made whole thing stress-free."
 
 
Team:
Karol
 
 
 


Review 30 Nov 2017
Recommended by customer in N8 7

 I'm: Male 

51.5882, -0.1159
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one bedroom flat in London to two different addresses in Warwickshire.
 
Cost: £1422
 

"Everything went smoothly from start to finish. Informative and friendly site survey and clear quote. Boxes and packing tape delivered and advice given on packing difficult items. Extremely helpful and friendly office staff. Very efficient removal team. The entire experience was pretty much stress free."
 
 
Team:
Max, Natiya, Adam, Ovi
 
 
 


Review 11 Oct 2017
Recommended by customer in KT6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3763, -0.2976
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2 bed flat (with no lift) to a 3 bed house.

"The service was simply brilliant. We have always moved ourselves before, but with a toddler in tow, it would have been a nightmare.
Ants made the process as painless as possible and we were astonished at how fast the flat was packed up!"
 
 
Team:
can't remember - he was about to retire though if that helps? he packed the flat in record time and was really nice.
 
 
 


Review 4 Oct 2017
Recommended by customer in N10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.5854, -0.1473
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed ground floor flat to a 4 floor house close by. We had some heavy white goods, a piano and a huge sofa bed in the mix in addition to the usual wardrobes, beds and other furniture.
 
Cost: £990
 

"We moved from a 3 bed ground floor flat to a 4 floor house close by. We had some heavy white goods, a piano and a huge sofa bed in the mix in addition to the usual wardrobes, beds and other furniture.

The team at Ants were professional and hardworking. In addition they were friendly and helpful. Moving is always stressful, especially with two small kids. Ants helped us prepare and made a huge effort to help us get things just right at the end of the move. I would be very happy to recommend this team!
"
 
 
 
 


Review 18 Sep 2017
Recommended by customer in CB6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.4019, 0.2526
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
house move from London to Cambridgeshire
 
Cost: £1600
 

"Fantastic guys who were efficient, quick and very helpful. The packing was superb."
 
 
Team:
Galo and team
 
 
 


Review 3 Sep 2017
Recommended by customer in NW1
 My Age: 50 - 59 
 I'm: Female 

51.5400, -0.1484
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was very impressed with Ants Removals, I needed moving, storage and re delivery. Their containers were sealed and put into storage until my new place was ready.
 
Cost: £550
 

"I was reassured by seeing seals and how carefully my items were packaged with blankets.
Simon & Gallo were highly professional attentive and funny too but got the job done!
My sofa proved difficult intially on re delivery but Simon found a way to resolve matter!
I would definitely use Ants Removals again and happily recommend them to anyone in need of Removals or storage.
"
 
 
Team:
Simon & Galo
 
 
 


Review 26 Jul 2017
Recommended by customer in WD6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.6446, -0.2986
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I recently moved from a 4 bedroom house to a two bedroom flat

"ANTS removals were wonderful. Every person from those in the office to the removal personnel were friendly, kind and helpful and obviously very experienced. I hope I don't have to move again but if I did I would definitely use ANTS again"
 
 
 
 

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