R & J Removals Ltd

Unit 8 (Ground Floor), Aldermoor Way
Longwell Green
Bristol
BS30 7DA

51.4445, -2.4977

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
776 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 776 reviews since 2009
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From the start to finish was very professional. The gent who came to our house to price up for the job was very much to the point and very friendly. Followed by an email with a written quote stating t...."   more
 
" Straight forward. No problems. On time and efficient."   more
 
" Very happy with the whole package. The completion date was only 10 days notice but they had the day free so we booked as soon as we had the completion date confirmed Arrived on time, covered carpets...."   more
 
" great"   more
 
About Us


Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.

Packing boxes are supplied FREE of charge.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 73
belongings 43
boxes 60
brilliant 46
care 67
careful 37
courteous 34
definitely 72
didnt 32
easy 41
efficient 122
excellent 156
experience 42
extremely 58
fantastic 45
finish 37
free 35
friendly 178
friends 42
furniture 66
good 122
great 112
guys 134
happy 79
hard 131
help 45
Helpful 211
highly 83
impressed 47
packed 51
packing 66
pleased 63
polite 192
professional 137
quick 54
quote 60
R&J 146
really 87
recommend 253
recommended 83
removal 144
Removals 152
service 264
stress 68
stressful 70
team 170
thank 72
thanks 64
trouble 60
working 47
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2018
Recommended by customer in BS16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4971, -2.4802
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House removals
 
Cost: £575
 

"From the start to finish was very professional. The gent who came to our house to price up for the job was very much to the point and very friendly. Followed by an email with a written quote stating the prices which were very clearly explained. From then on there were a couple of phone calls about possible dates. It was all so easy. The day before the move they rang to confirm last minute arrangements. On the actual day the men and van arrived very punctual, very clean and tidy. The men were excellent and had consideration for our goods and property. When we arrived at our new destination they waited outside and then came in and asked if they could start unloading in 15 minutes. Can not fault those guys called Matt and Jamie!"
 
 
Team:
Matt and Jamie
 
 
 


Review 5 Jan 2018
Recommended by customer in Bs30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.464273, -2.403873
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went smoothly and on time. Both the removers were helpful and onliging. My family have used them before, and I would recommend them to family and friends.

"Straight forward. No problems. On time and efficient."
 
 
 
 


Review 4 Jan 2018
Recommended by customer in BS14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4120, -2.5375
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a straight forward move 4 bed house only a mile along the rd into a 3 bed house

"Very happy with the whole package. The completion date was only 10 days notice but they had the day free so we booked as soon as we had the completion date confirmed
Arrived on time, covered carpets up and explained how they would go about the job.
All done in a few hours .
Nothing at all got lost or damaged .
We were very pleased with everything .Helpful ,polite ,guys ."
 
 
 
 


Review 3 Jan 2018
Recommended by customer in bs31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good move. You stepped in last minute when my original mover was over booked. The only issue was the upper stairs at my old house the carpet was not covered and it got very muddy, otherwise a quick very efficient service. I also packed around 70 boxes myself but paid for a full packing service.
 
Cost: £1800
 

"great"
 
 
 
 


Review 3 Jan 2018
Recommended by customer in BS37
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5502, -2.4324
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a large 4 bed to a compact three storey townhouse
 
Cost: £740
 

"The removal guys could not have been more helpful. They provided an excellent trouble free move at a very competitive price."
 
 
 
 


Review 3 Jan 2018
Recommended by customer in BS15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4409, -2.5127
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move 3 bed house plus double garage. Lots of furniture. Also used the full pack ing service.
 
Cost: £1800
 

"Can't recommend this company highly enough. Would definitely recommend. They took all the stress out of the actual move and were fast but also careful moving our stuff. Nothing was too much trouble positioning in the new house."
 
 
 
 


Review 13 Dec 2017
Recommended by customer in BS39
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3037, -2.5056
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used the packing service and were very pleased with the care and speed of the service. The lads were hard working and kept going until the job was done. Our move was done over two days. Day one saw most of the loading done leaving us with just the essentials we needed to see us through until the next day. On the day of the move a smaller van was loaded with the remaining furniture and we were ready and waiting ahead of time. When we got to our new home there were new road works outside which we wee not expecting this made if difficult for the lorry driver but he managed brilliantly and then they were straight on the job and unloaded as quickly as possible. When they had finished they took the time to wish us well. We could not have wished for a better service.
 
Cost: £2400
 

"We simply could not have managed without the experienced friendly and very hard working team that packed and moved us. They kept going from the moment they arrived until the job was done, very fast. We received lots of helpful advice and everything went smoothly on the day. I would not hesitate to recommend R&J Removals Ltd."
 
 
Team:
Rob, Darryl sorry forgotten the other two names
 
 
 


Review 11 Dec 2017
Recommended by customer in Bs16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4912, -2.4504
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was nice and simple. R and J made everything easy for me.
 
Cost: £720
 

"From packing to collection and delivery the service was first class. Nothing was two much trouble"
 
 
 
 


Review 11 Dec 2017
Recommended by customer in GL15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6845, -2.6010
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move across the bridge

"Very friendly and efficient, arrived bang on time and moved us out of our house in good time before completion. Packed all our belongings with great care.
Gave us great support when complications came up at the other end due to our sellers not being out quick enough , and always ensured our happiness came first. Great team and a credit to the company will thoroughly recommend."
 
 
 
 


Review 11 Dec 2017
Recommended by customer in BS37
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.5552, -2.4117
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The service I received was top notch, I have used R and J on a previous move and have recommended them to my neighbours who are also moving in the near future.
 
Cost: £861
 

"R and J offer a really good efficient service. The packing service is brilliant. I have always received good service. The team are polite and respectful, have recommended them to others."
 
 
 
 

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