G B Liners

9 Pavilion Way
Loughborough
Leicestershire
LE11 5GW

52.7848, -1.2085

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
345 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 345 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" It seemed a rush at the end of the day owing to the delay as described above. They all worked very hard under challenging circumstance as flat had no car park near for lorries."   more
 
" All was sorted GB set extra men to unload. Dave and Connor turned up and helped Ian and Tom. Brilliant job."   more
 
" Professional throughout. Mover staff friendly, approachable and professional throughout our 2 day move."   more
 
" Very pleased would use again. Staff extremely helpful and all went above and beyond to help us."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01509 632 850.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 7
better 9
boxes 16
Brilliant 9
broken 7
care 10
careful 8
certainly 8
class 8
considerate 7
courteous 10
credit 7
crew 18
definitely 11
delivered 7
delivery 8
efficient 40
Excellent 49
experience 8
extremely 18
fantastic 14
finish 7
free 7
friendly 44
furniture 11
GB 17
Good 35
great 19
guys 8
happy 15
hard 20
help 7
helped 10
helpful 45
highly 8
impressed 9
just 9
like 9
Liners 42
packed 9
packing 14
pleased 22
polite 26
Professional 34
recommend 39
removal 43
service 73
team 38
thank 21
trouble 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Jan 2018
Recommended by customer in S10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3698, -1.5196
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from goods in store at Lough Leicestershire to Sheffield. They were delayed on M1 for over 3 hrs owing to accident. Didn't arrive till 1 PM then had difficulty reaching the flat, so they asked for more help. Help arrived and job completed 6 PM.
 

"It seemed a rush at the end of the day owing to the delay as described above.

They all worked very hard under challenging circumstance as flat had no car park near for lorries."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in LE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.834821, -1.175605
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only short distance of approx 1/2 mile property to property.
Going into a new build.
Movers were careful and considerate throughout.
 
Cost: £1266

"Professional throughout.
Mover staff friendly, approachable and professional
throughout our 2 day move."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NG22
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
53.2293, -0.9816
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
When we moved to the new address there was a cock up at my solicitors so we had to wait ages for the keys.
 
Cost: £90

"All was sorted GB set extra men to unload.
Dave and Connor turned up and helped Ian and Tom.
Brilliant job."
 
 
 
 
Team:
Tom Richard Ian Connor
 
 
 


Review 2 Jan 2018
Recommended by customer in WN8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.5650, -2.7685
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from large 4 bed detached in Nottingham to small 4 bed detached Lancashire, a challenge to fit some furniture in.
 
Cost: £3206

"Very pleased would use again. Staff extremely helpful and all went above and beyond to help us."
 
 
 
 
Team:
Arran Dave Mike
 
 
 


Review 2 Jan 2018
Recommended by customer in CF36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4878, -3.7121
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very straight forward move 1 thought.
 
Cost: £1700

"Everything was satisfactory thank you. "
 
 
 
 
 
 


Review 22 Dec 2017
Recommended by customer in LE11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7521, -1.2219
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 storey, 3 bed house to a 2 storey 4 bed house - 2 very different layouts. Full packing service requested.
 
Cost: £1800

"Excellent from quote to finish ! service was fantastic - very professional yet also friendly. Made the move much more stress-free than had we packed ourselves / used another company. "
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in LE7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.616925, -1.144175
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Loughborough to Rothley. House and Garden contents. Move had to be carried out in one day.
 

"Move went to plan. Removal company were on time and carried out work very professional and to a high standard. Removal team were very helpful and communicated well with us throughout the process."
 
 
 
 
 
 


Review 24 Nov 2017
Recommended by customer in LE12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.834821, -1.175605
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed up 3 story house & moved.
 
Cost: £1575

"Excellent company. Great team."
 
 
 
 
Team:
Ian Ashley Ryan
 
 
 


Review 24 Nov 2017
Recommended by customer in LE67
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7238, -1.3677
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time/date stated. Loaded quickly & efficiently. Items packed by ourselves.Arrived on time/date the following day as agreed. Good/excellent service.
 
Cost: £1560

"Have forgotten names of removal men. All excellent."
 
 
 
 
 
 


Review 22 Nov 2017
Recommended by customer in EH7
 My Age: 70 + 
55.9618, -3.1806
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3000
 
 
 
 

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