G B Liners

9 Pavilion Way
Loughborough
Leicestershire
LE11 5GW

52.7848, -1.2085

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
332 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 332 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was very pleased with the whole package and was pleased with the men who came and packed. Though costly worth every penny, knowing my possessions were in goof hands and in storage in my local area. ...."   more
 
" Every member of staff could not have been anymore helpful. They were all fantastic. Cant praise them enough. Removal lads could not have done any better in any way. GB Liners are lucky to have them. "   more
 
" The stress was minimized by the crew."   more
 
" They moved very large pieces of furniture professionally without complaint and provided assistance when some items were not identified on the jobsheet. Excellent. Well done! "   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01509 632 850.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 7
better 9
boxes 16
brilliant 8
broken 7
care 10
careful 8
certainly 8
class 8
considerate 7
courteous 10
credit 7
crew 18
definitely 10
delivered 7
delivery 8
efficient 39
excellent 46
experience 8
extremely 17
fantastic 13
free 7
friendly 42
furniture 11
GB 15
Good 35
great 18
guys 8
happy 15
hard 19
helped 9
helpful 43
highly 8
impressed 9
Just 9
like 9
Liners 41
packed 8
packing 14
pleasant 10
pleased 21
polite 26
praise 8
professional 30
recommend 39
removal 41
service 72
team 36
Thank 20
trouble 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 19 Oct 2017
Recommended by customer in LE67
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.720448, -1.520157
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal went smoothly and was so pleased I decided to let. G B Liners pack all goods. It was worth every penny.
 

"I was very pleased with the whole package and was pleased with the men who came and packed. Though costly worth every penny, knowing my possessions were in goof hands and in storage in my local area.

Would definitely use GB Liners again if ever I moved."
 
 
 
 
 
 


Review 18 Oct 2017
Recommended by customer in DE6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
53.016689, -1.733258
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From bungalow to house. Parking at house bit of a challenge, handled expertly.
 
Cost: £632

"Every member of staff could not have been anymore helpful. They were all fantastic. Cant praise them enough. Removal lads could not have done any better in any way. GB Liners are lucky to have them. "
 
 
 
 
Team:
Richard Colin Dave Chris
 
 
 


Review 13 Oct 2017
Recommended by customer in LE65
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7421, -1.4810
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents and home workshop. Small machine tools were a heavy lift. A partly assembled motorbike was dealt with carefully.
 
Cost: £950

"The stress was minimized by the crew."
 
 
 
 
Team:
Dave Dave Mike
 
 
 


Review 13 Oct 2017
Recommended by customer in LE65
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7425, -1.4741
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a very tricky grade II property. The team were excellent professional, organised and polite throughout the move. Care taken with pieces of artwork.
 

"They moved very large pieces of furniture professionally without complaint and provided assistance when some items were not identified on the jobsheet. Excellent. Well done! "
 
 
 
 
Team:
Mike David
 
 
 


Review 12 Oct 2017
Recommended by customer in NG12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.9024, -1.1003
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Cost: £1350
 
 
 
 


Review 10 Oct 2017
Recommended by customer in LE2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6048, -1.1546
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recently had shoulder surgery, so required full packing service for a move from a 2 storey cottage to 3 storey house.
 

"The team were professional, polite, hardworking and supportive. They made a stressful situation , relaxing and were a pleasure to have helping me. They even kept the dog happy! They are a true credit to the company. Thank you.

P.S and nothing was broken, as perfectly packed. "
 
 
 
 
Team:
Mike Chri
 
 
 


Review 3 Oct 2017
Recommended by customer in SY13
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.9504, -2.6321
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 day move due to distance. Challenging access for drop off. All went smoothly.
 
Cost: £3500
 
 
 
 


Review 2 Oct 2017
Recommended by customer in GL50
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.8958, -2.0797
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Burley, Oakham to Cheltenham (lots of stairs - no lift in Burley!)
 
Cost: £3725

"Excellent team and worked well together. Worked hard - nothing was a problem for them. Good humored. Good Manners. Helpful. Punctual.
"
 
 
 
 
Team:
Dave Paul Ade Glenn Conno
 
 
 


Review 1 Sep 2017
Recommended by customer in CA28
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.547946, -3.578346
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2100

"A great service throughout would definitely recommend.
No damages and full respect for my property."
 
 
 
 
Team:
Colin Burnett
 
 
 


Review 29 Aug 2017
Recommended by customer in LE11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7659, -1.2094
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was straight forward, apart from move only a few days notice of the move date. GB liners were very accommodating and understanding.
 
Cost: £1048

"All the staff were really helpful and friendly.
Their professionalism gave us confidence and they made a potentially difficult and stressful day much easier and at times enjoyable!."
 
 
 
 
Team:
Glen Mike Ian Ady
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1