G B Liners

9 Pavilion Way
Loughborough
Leicestershire
LE11 5GW

52.7848, -1.2085

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
363 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 363 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very helpful and cooperate staff. No sense of hurry and were patient with any indecision as our part."   more
 
" We both felt that whilst the fee we paid was higher than others quoted. You get what you pay for and the professionalism shown by G B Liners throughout the process was first class."   more
 
" I rang the office twice to confirm the Tuesday pick up was 9:00. I was fortunate to have both properties for a few days, thus both sets of keys."   more
 
" Great couple of removers, not a moan groan or query and it wasn't an easy move for them, especially the delivery end, so a huge thank you for a job well done."   more
 
About Us


With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01509 632 850.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 90%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 9
better 11
boxes 16
brilliant 11
care 10
careful 8
certainly 8
class 9
courteous 12
crew 19
definitely 12
delivered 8
delivery 10
efficient 40
excellent 53
experience 8
Extremely 19
fantastic 14
free 9
friendly 45
furniture 12
GB 18
good 37
Great 21
guys 9
happy 15
hard 22
help 8
helped 10
helpful 50
highly 8
impressed 9
just 9
like 9
Liners 44
packed 9
packing 18
pleasant 10
pleased 22
polite 27
praise 8
problem 8
process 9
Professional 34
recommend 40
Removal 44
service 76
team 40
thank 22
trouble 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 14 May 2018
Recommended by customer in HR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.9861, -2.5376
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Routine move on Friday and Monday.
A useful break in between loads.
 

"Very helpful and cooperate staff.
No sense of hurry and were patient with any indecision as our part."
 
 
 
 
 
 


Review 10 May 2018
Recommended by customer in LE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7536, -1.1416
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move, very local, but rained all day, went without a hitch.
2 vans or large trucks used, all excellent.
 
Cost: £800

"We both felt that whilst the fee we paid was higher than others quoted.
You get what you pay for and the professionalism shown by G B Liners throughout the process was first class."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in LE15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6659, -0.7347
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Friendly team.
No stress.
Punctual.
Happy to help.
 
Cost: £500
 
 
 
 


Review 27 Apr 2018
Recommended by customer in LE12
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.834821, -1.175605
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Packed Monday except beds, returned Tuesday for beds.
Moved around the corner.
Excellent service.
Polite gentleman.
 
Cost: £1307

"I rang the office twice to confirm the Tuesday pick up was 9:00.
I was fortunate to have both properties for a few days, thus both sets of keys."
 
 
 
 
 
 


Review 27 Apr 2018
Recommended by customer in GL5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.7399, -2.2541
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They made the whole experience less stressful.
Great job well done.
Thank you for putting beds together so I didn't have to sleep on the floor 1st night.
 
Cost: £1068

"Great couple of removers, not a moan groan or query and it wasn't an easy move for them, especially the delivery end, so a huge thank you for a job well done."
 
 
 
 
Team:
Steve
 
 
 


Review 23 Apr 2018
Recommended by customer in SY8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.3885, -2.6561
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mothers house was emptied of furniture by GB Liners and delivered to my home address.
 
Cost: £750

"Communication could of been better.
I was given a date as to when furniture would arrive.
However I didn't know what time it would arrive.
I had to contact firm, living 120 miles away.
I was told 2.30, however furniture arrived at 10 AM.
Fortunately husband was around to receive it. Poor."
 
 
 
 
 
   Business Reply:

As with all removals we confirm the date and time of arrival IN WRITING. This was done but unfortunately the schedule changed on the day and the vehicle was in the area earlier than anticipated. We rang the client but there was no reply. When the truck arrived the client was available and we delivered. If the client had not been there we would have waited patiently for their arrival.

 


Review 19 Apr 2018
Recommended by customer in PE24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
53.2197, 0.3381
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went OK.
Apart see below.
 

"The lads that collected and delivered our contents were brilliant.
My complaint is the office staff at L' Boro Depot.
Apart from Lisa who was excellent. On the three occasions we went we saw three different men and none knew what the other had agreed with us. Having agreed all the heavy lifting packing and paid, they charged us an extra 35 for packing an extra item a marble fire place. When we tried to arrange a delivery date to Chapel St. Leonards we were told, after the contents had been in storage they needed 14 days notice which we were not told about when signing up. They would not even agree to 12 days notice. We had to live in an w/t house for 1 week and sleep on mattresses."
 
 
 
 
 
   Business Reply:

I am pleased that the move went well and that there were no problems with he collection and delivery.

As one of the "three men" I was in the office when the client called in to say that they had an extra items that was very heavy and wanted to know if it could be moved at extra cost. We agreed to do this for 35. It wasn't a surprise charge.

With regard to the removal from store, the client gave us a preferred date for which we already fully booked. We managed to arrange delivery for two days after that date which incidentally fell within the 14 day notice period.

I am sorry that the client was disappointed when the dates were unavailable. We have however provided a removal that they were pleased with, to an agreed price and within the minimum notice period.
 


Review 4 Apr 2018
Recommended by customer in NG14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.9844, -1.0452
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving items out of GB Liners storage and deliver new property.
 
Cost: £118

"Always a good service and friendly and helpful staff."
 
 
 
 
Team:
Glen Tom
 
 
 


Review 3 Apr 2018
Recommended by customer in NN17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5124, -0.6471
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1998

"Having never used a removal company before, we were concerned that we hadn't done things properly ie packing etc. but things couldn't have gone better, the guys were amazing everything went to plan, they were very helpful.
Would definitely recommend this company, brilliant."
 
 
 
 
 
 


Review 16 Mar 2018
Recommended by customer in CV9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6566, -1.5701
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was over a distance of 30 miles and happened to coincide with snow and ice during the move.
 
Cost: £1753

"The team were great, they were polite, courteous and very helpful resulting in a smooth and stress free move."
 
 
 
 
Team:
Aidan Ian Ryan Mike
 
 
 


Review 8 Mar 2018
Recommended by customer in BD20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.8918, -1.9927
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing into a smaller property
 
Cost: £1300

"Staff very helpful and courteous. Packing and unpacking speedy and problem free. "
 
 
 
 
 
 


Review 8 Mar 2018
Recommended by customer in TF4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6691, -2.4675
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenges moving from 4 bed detached to 2 bed bungalow! Now that's down sizing.
 
Cost: £1300

"Lads were very good and found places to store the lot. Anybody want to buy a very good sofa? Couldn't get it in the "Wendy house" bought we bought! No complaints at all. "
 
 
 
 
 
 


Review 22 Feb 2018
Recommended by customer in NG14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
53.0108, -0.9683
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move, distance only 3 miles.
GB Liners to take large items only.
 
Cost: £1549

"Excellent service."
 
 
 
 
 
 


Review 19 Feb 2018
Recommended by customer in SN14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5377, -2.1499
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection went smoothly and the team always checked if a query on an item.
 

"Extremely respectful team who worked hard and efficiently."
 
 
 
 
Team:
Ashley Mike Steven
 
 
 


Review 19 Feb 2018
Recommended by customer in SO31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.874263, -1.30693
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed det with double garage and shed to 3 bed bungalow.
 
Cost: £2448

"Everything went as planned, packing and unpacking was easier than estimated.
Than estimated.
The foreman was worried about getting all the garden and garage equipment on the Lorry, the estimator had underestimated the amount of this despite us reducing the amount significantly since his visit."
 
 
 
 
Team:
Paul Ryan
 
 
 


Review 15 Feb 2018
Recommended by customer in RG14
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.4107, -1.3161
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Initial visit to estimate volume resolved in underestimation of amount to move. Failed to mention difficult access on her report - hard work for crew. "
 
 
 
 
Team:
Adam Chris
 
 
 


Review 9 Feb 2018
Recommended by customer in LE67
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6896, -1.3973
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult access for men i.e 15 steps to front door, 7 steps to backdoor.
 

"Tom and Dave were excellent. Workers arrived on time, worked non stop and were cheerful and willing to help."
 
 
 
 
Team:
Tom Dave
 
 
 


Review 25 Jan 2018
Recommended by customer in S36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.4811, -1.5944
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had to cancel twice-2nd time return house contents to previous address!!
Handled extremely efficiently and sympathetically.
 

"Move traumatic due to conveyancing process.

GB Liners handled with empathy and excellent customer service and response to developing situations.

Would have been even more traumatic without GB Liners support.

1st time move in 30 years, so we needed our hands holding"
 
 
 
 
Team:
Ian Colin Richard Connor
 
 
 


Review 9 Jan 2018
Recommended by customer in S10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3698, -1.5196
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from goods in store at Lough Leicestershire to Sheffield. They were delayed on M1 for over 3 hrs owing to accident. Didn't arrive till 1 PM then had difficulty reaching the flat, so they asked for more help. Help arrived and job completed 6 PM.
 

"It seemed a rush at the end of the day owing to the delay as described above.

They all worked very hard under challenging circumstance as flat had no car park near for lorries."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in LE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.7571, -1.1410
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only short distance of approx 1/2 mile property to property.
Going into a new build.
Movers were careful and considerate throughout.
 
Cost: £1266

"Professional throughout.
Mover staff friendly, approachable and professional
throughout our 2 day move."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1