Britannia Bennetts of Malvern

Britannia Way, Enigma Business Park
Malvern
Worcestershire
WR14 1GZ

52.1267, -2.3015

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1294 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1294 reviews since 2009
 
 
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Nige, Dal, Sebm, Very helpful, on time, put items of furniture back together, eg bed - setup rooms appropriately. Nat, Sophie, Chaine, Liam Always efficient and try to accommodate where possible...."   more
 
" Tony / Mark."   more
 
" Nige, Dal, Tony first class, all members of team hard working, courteous, careful with fragile items, and very professional throughout. Nat, Sophie, Chaine, Gam same as above. "   more
 
" Everyone involved with this removal at every stage has been efficient, professional, supportive and friendly. The move was flawless. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 26
Alan 63
arrived 26
Bennetts 56
brilliant 48
C 45
care 49
careful 45
Charlie 36
cheerful 38
courteous 82
crew 40
Dal 198
Dan 28
Del 32
easy 28
efficient 157
efficiently 28
excellent 203
extremely 55
fantastic 58
Fred 47
friendly 187
furniture 39
Good 130
great 122
guys 81
happy 63
hard 92
help 33
helpful 344
highly 31
Jack 33
Nic 96
Nige 334
Paul 119
pleasant 63
pleased 57
polite 171
professional 128
really 78
recommend 110
removal 66
Rich 147
service 220
team 139
Thank 132
thanks 82
Tony 54
trouble 54
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Dec 2017
Recommended by customer in WR9
52.2210, -2.1041
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from detached house to detached house which is larger.
 

"Nige, Dal, Sebm,
Very helpful, on time, put items of furniture back together, eg bed - setup rooms appropriately.

Nat, Sophie, Chaine, Liam
Always efficient and try to accommodate where possible - move dates etc. "
 
 
 
 
 
 


Review 4 Dec 2017
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Male 
 I have known this business: 1 - 5 years 
52.5328, 1.4759
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
When trying to get 3 seat settee through lounge door, move became difficult. Straight away idea suggested and used by movers to carry chair through passage way and then in through glass double doors from garden. Fantastic motivation and competencies.
 
Cost: £2094

"Tony / Mark."
 
 
 
 
Team:
Tony Mark
 
 
 


Review 1 Dec 2017
Recommended by customer in BN8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.8899, 0.0588
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A complex move, involving transfer of furniture to store as well as to temporary accommodation, then moving from store and temporary to final destination, over 2 weeks.
 

"Nige, Dal, Tony
first class, all members of team hard working, courteous, careful with fragile items, and very professional throughout.
Nat, Sophie, Chaine, Gam same as above. "
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in WR10
52.1081, -2.0731
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow on sale

Store at Britannia Bennetts of Malvern
2 Story rental cottage in cramped setting
 
Cost: £1000

"Everyone involved with this removal at every stage has been efficient, professional, supportive and friendly. The move was flawless. "
 
 
 
 
Team:
Tony Sem
 
 
 


Review 17 Nov 2017
Recommended by customer in SA3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.5980, -3.9992
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Malvern to Swansea. All went well!
 

"Marcus Steve Alan."
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in WR8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.0969, -2.2091
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a new build house to a 400 yr old grade II listed cottage.
 

"Nige, Dal, Tony, great guys, very friendly and helpful. Packers on Thurs 9th Nov also fantastic.
Nige, Sophie, Clarie, Ciam. Good to deal with."
 
 
 
 
Team:
Tony Sam Dh Ng Sc Pb
 
 
 


Review 9 Nov 2017
Recommended by customer in WR8
52.0799, -2.2396
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage
 

"Nigel, tony"
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in WR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0846, -2.3567
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Removal crew - 27/10/17
AR-NE-CB-PB-DH-WILL

Excellent removal and very flexible on storage or direct move changes at the last minute.

Office staff - Natalie | Sophie | Claire | Liam excellent. "
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in WR1
52.2061, -2.2295
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great team."
 
 
 
 
Team:
Rich Tom Daz
 
 
 


Review 25 Oct 2017
Recommended by customer in B61
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.3401, -2.0696
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All challenges met. Large garden pots handled and placed just where we asked.
 
Cost: £800

"Paul, Stuart, Tony

Paul, Stuart and Tony. Absolutely first class, friendly, helpful to the nth degree and totally professional. So pleased, really could not have asked for more. Fantastic. "
 
 
 
 
Team:
Paul Stuart Tony
 
 
 

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