Britannia Bennetts of Malvern

Britannia Way, Enigma Business Park
Malvern
Worcestershire
WR14 1GZ

52.1267, -2.3015

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1280 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1280 reviews since 2009
 
 
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" They couldn't have been more helpful"   more
 
" Nige, Dal, Ching, very willing, efficient and knowledgeable. Nothing was too much trouble. Would highly recommend to anyone. Vat, Clare, Sochie, Liam I only dealt with Natalie but she was very h...."   more
 
" Rich and Tony, Both excellent. Would recommend you. "   more
 
" Nige, Dal, Both of these men were very cheerful and obliging and had to move me from a bungalow to a 2nd floor apartment. So had to carry everything up two flights of stairs. Nat, Sophie, Chaire,...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 62
Bennetts 56
brilliant 47
C 45
care 49
careful 43
Charlie 36
cheerful 38
courteous 80
crew 39
Dal 195
Dan 28
Del 32
easy 28
efficient 155
efficiently 28
excellent 200
extremely 55
Fantastic 56
Fred 47
friendly 183
furniture 38
Good 129
great 120
guys 80
happy 63
hard 91
help 33
helpful 340
highly 31
Jack 33
Joe 35
lads 29
Nathan 31
Nic 96
Nige 331
Paul 117
pleasant 63
pleased 56
polite 171
professional 123
really 77
recommend 110
removal 63
Rich 147
service 220
team 135
thank 131
thanks 82
trouble 54
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Oct 2017
Recommended by customer in HR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.8676, -2.6240
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Brilliant - tight staircase to negotiate
 
Cost: £1470

"They couldn't have been more helpful"
 
 
 
 
Team:
Tony Paul John
 
 
 


Review 13 Oct 2017
Recommended by customer in WR14
52.1216, -2.3275
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
A move from 2nd floor flat to a house over 3 floors with difficult staircase.
 

"Nige, Dal, Ching, very willing, efficient and knowledgeable. Nothing was too much trouble. Would highly recommend to anyone.
Vat, Clare, Sochie, Liam I only dealt with Natalie but she was very helpful and always responded immediately.
"
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in WR14
52.1134, -2.3174
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move.
 

"Rich and Tony, Both excellent. Would recommend you.

"
 
 
 
 
Team:
Ritch Tony
 
 
 


Review 13 Oct 2017
Recommended by customer in WR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.1068, -2.0767
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went extremely well.
 

"Nige, Dal,
Both of these men were very cheerful and obliging and had to move me from a bungalow to a 2nd floor apartment. So had to carry everything up two flights of stairs.
Nat, Sophie, Chaire, Liam, any office staff I dealt with were all very happy."
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in WR10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.1638, -2.0171
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1000

"Nige, Dal, Ching, Tony,
Fantastic, friendly, polite and extremely efficient. Nothing was too much trouble. Thank you.
Nat, Sophie, Claire, Liam,
provided a very professional and smooth service from start to finish. Thank you."
 
 
 
 
 
 


Review 9 Oct 2017
Recommended by customer in TQ12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.5093, -3.6168
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
40 steps down to house our side of Malvern Hills. Challenging by all handled with good grace and cheer.
Difficult access to new property requiring cross loading and small van. But none of this seemed to cause any problems. Delighted with the job.
 

"Nige, Stu, worked very well together.
Nothing too much trouble. Polite and helpful at every stage (and even a wicked sense of humor at the end of a long day)
Many thanks"
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in WR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.0844, -2.3260
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very pleased all furniture got into the house movers very very helpful and moved things around on request.
 

"Packing was good and quick. Haven't unpacked yet so dont knew quality."
 
 
 
 
Team:
Pb Seb
 
 
 


Review 29 Sep 2017
Recommended by customer in BA1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3789, -2.3556
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal within 100 mile radius to 3 Storey townhouse.
 

"Nige, Dal, Sam- First class
Simply superb. Friendly Polite, helpful- could not have asked for a better crew ! Thanks so much.
Nat, Sophie, Claire, Liam
efficient, helpful,great follow up."
 
 
 
 
 
 


Review 28 Sep 2017
Recommended by customer in TR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.2040, -5.5008
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Rich/Tony
They were both extremely courteous and helpful. They ensured all items were placed in the correct rooms. Smart appearance. Checked with neighbors before starting to unload vehicle. "
 
 
 
 
Team:
Tony Rich
 
 
 


Review 26 Sep 2017
Recommended by customer in WR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0879, -1.9423
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A friendly and professional company who were very patient on a difficult move. Coped with removing odd shaped furniture very well.
 

"Nige,Dal,Ching,

All three worked hard with good humor.

High previous for all three.

Nat, Sophie, Claire, Liam"
 
 
 
 
 
 

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