Britannia Bennetts of Malvern

Britannia Way, Enigma Business Park
Malvern
Worcestershire
WR14 1GZ

52.1267, -2.3015

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1313 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1313 reviews since 2009
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Nige, Dal, Tony Helpful and courteous team. Nothing was too much trouble. Many thanks guys!"   more
 
" Nige,Tony. Lovely men, very cheerful and helpful despite no supper as the pub they parked at had just changed hands!"   more
 
" Nige,Tony, Excellent workers. Cheerful, couldn't do enough. A credit to the firm."   more
 
" Nige, Dal,Tony,Stu, The whole team was outstanding, very careful and considerate. Exceptionally professional and worked with great 'can do' and positivity. As good an experience as 'Removing' can be....."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 64
arrived 27
Bennetts 56
Brilliant 50
C 45
care 49
careful 46
Charlie 36
cheerful 40
courteous 85
crew 40
Dal 201
Dan 28
Del 32
easy 28
efficient 161
efficiently 28
Excellent 204
extremely 56
fantastic 58
Fred 47
friendly 189
furniture 41
good 134
great 126
guys 84
happy 64
hard 94
help 33
Helpful 349
Highly 32
Jack 33
Joe 35
Nic 96
Nige 339
Paul 122
Pleasant 63
pleased 57
polite 173
professional 131
really 79
recommend 112
removal 68
Rich 147
service 222
team 143
thank 132
thanks 83
Tony 61
trouble 56
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Feb 2018
Recommended by customer in TA20
50.9176, -3.0385
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth and without any serious issues.
Excellent service all around.
 
Cost: £1800

"Nige, Dal, Tony
Helpful and courteous team.
Nothing was too much trouble.
Many thanks guys!"
 
 
 
 
Team:
Nige Dal Tony
 
 
 


Review 15 Feb 2018
Recommended by customer in NE61
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.1857, -1.8487
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Not easy access for the removal so they did 2days with a small ran to a larges container. The delivery was into a barn for sorting later.
All very efficient.
 
Cost: £2852

"Nige,Tony.
Lovely men, very cheerful and helpful despite no supper as the pub they parked at had just changed hands!"
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in WR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1281, -2.3236
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from storage into a flat.
 

"Nige,Tony,
Excellent workers.
Cheerful, couldn't do enough.
A credit to the firm."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in S60
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.4199, -1.3452
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very challenging for the removal team. I imagine as we had an enormous monk of books and pictures garden pots and ornaments.
 

"Nige, Dal,Tony,Stu,
The whole team was outstanding, very careful and considerate. Exceptionally professional and worked with great 'can do' and positivity. As good an experience as 'Removing' can be. Nige was a 5 star team leader. "
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in WR6
52.1968, -2.3446
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Furniture into store while work completed.
 

"Tony, Nigal, Stuart and Darell.
All very professional and courteous.
Very efficient - attention to detail.
Would definitely recommend this firm to family and friends."
 
 
 
 
Team:
Tony Nigal Stu Darrell
 
 
 


Review 8 Feb 2018
Recommended by customer in WR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.111478, -2.312154
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Containers.
5 Hours to completion.
3 Men.
 
Cost: £1000

"PB/AR/SC 1/2/18

Helpful men.
Efficient working style."
 
 
 
 
Team:
Paul Tom Stu
 
 
 


Review 6 Feb 2018
Recommended by customer in WR14
52.1079, -2.3088
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Stuart, Tony.
They both did very well and took my great age with consideration."
 
 
 
 
 
 


Review 2 Feb 2018
Not Recommended by customer in GL2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.8102, -2.2714
 
 
Satisfaction Ratings
 
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service 720.00. 90% boxed day before move by 2 staff not initialed below -2 small vans used for move - Furniture and boxed goods separate.
 
Cost: £2197

"Gentlemen who moved furniture fabulous -hard working and very attentive. Van with boxes arrived late, wrong address - not his fault.
So other gentlemen got really busy when he came.
One man (John) let down the company, his colleagues and us.Used our linens to wrap ornaments.
Put mirrors wooden stool and equip in same box."
 
 
 
 
Team:
Ar Dh Pb Sc
 
 
 


Review 2 Feb 2018
Recommended by customer in CV33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.3159, -1.4277
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Tony - Brilliant.
Seb - Great.
Paul - Brilliant.
Liam - Great.
DM - Great.
The team were superb. Hard job. All furniture looks great."
 
 
 
 
 
 


Review 23 Jan 2018
Recommended by customer in HR8
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0429, -2.4340
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from rented to owner occupied house.
Malvern to Ledbury
 

"Nige, Dal,

Nice friendly removal men.
Good service,good communication.
Happy."
 
 
 
 
 
 

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