Britannia Bennetts of Malvern

Britannia Way, Enigma Business Park
Malvern
Worcestershire
WR14 1GZ

52.1267, -2.3015

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
1354 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 1354 reviews since 2009
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" AR/Tom/Alen Myers A prompt and efficient move by happy and helpful team."   more
 
" Nige, Sam, Jack, The team were extremely professional and very helpful. They went above and beyond my expectation in fitting furniture through tight spaces and re-positioning furniture on site. Ver...."   more
 
" Good job - helpful. Thanks."   more
 
" Nige, Dal, Tony, Brilliant team who were friendly, Polite and fun. Made a stressful time easier. Very grateful and would highly recommend. Thank you!!! Fantastic team!!"   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 65
arrived 28
Bennetts 59
Brilliant 53
C 46
care 50
careful 47
Charlie 38
cheerful 43
courteous 92
Crew 42
Dal 215
Dan 28
Del 32
easy 29
efficient 169
efficiently 28
excellent 209
extremely 64
Fantastic 61
Fred 47
friendly 200
furniture 43
Good 140
Great 128
happy 66
hard 99
help 34
helpful 366
highly 35
Jack 34
Nic 96
Nige 358
Paul 125
pleasant 64
pleased 57
Polite 178
professional 135
really 79
recommend 119
Removal 70
Rich 147
service 225
team 158
Thank 139
Thanks 87
Tony 66
trouble 57
working 55
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jun 2018
Recommended by customer in SY8
 My Age: 70 + 
 I'm: Male 
52.3721, -2.7193
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"AR/Tom/Alen Myers
A prompt and efficient move by happy and helpful team."
 
 
 
 
Team:
Tony Tom Alan
 
 
 


Review 13 Jun 2018
Recommended by customer in GL53
 I'm: Female 
51.8814, -2.0470
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quite a challenging move as the destination house
had less space in some rooms and tight doorways.
 

"Nige, Sam, Jack, The team were extremely professional and very helpful. They went above and
beyond my expectation in fitting furniture through
tight spaces and re-positioning furniture on site. Very friendly and extremely hard working!"
 
 
 
 
 
 


Review 11 Jun 2018
Recommended by customer in AL5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.8284, -0.3679
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Have move from Hereford to Harpenden the team were very flexible especially as very difficult access at our new home.
 

"Nige, Dal, Tony,
Brilliant team who were friendly, Polite and fun. Made a stressful time easier. Very grateful and would highly recommend.
Thank you!!! Fantastic team!!"
 
 
 
 
 
 


Review 11 Jun 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good job - helpful. Thanks."
 
 
 
 
 
 


Review 8 Jun 2018
Recommended by customer in HR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.0356, -2.4214
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Days from packing to delivery. We were down sizing so difficult in making decision of what to keep. Probably to mind lucky that completion by 2 in afternoon but still 7.00 pm and by last tasks.
 

"Nige, Dal, Will Tony, Charlie.
Very cheerful and courteous, Very efficient and purposeful. Extremely helpful."
 
 
 
 
 
 


Review 8 Jun 2018
Recommended by customer in WR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.2062, -2.1909
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both Alan and Tony found no challenges and all was smooth.
 

"AC/AR 31/5/18
I was recommended 3rd party and I would definitely recommend the company to anyone. They made it seen easy and smooth no hassle.
Thank you very much"
 
 
 
 
Team:
Alan Tony
 
 
 


Review 7 Jun 2018
Recommended by customer in WS13
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7137, -1.7741
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was easy. The 3 guys made it a pleasure.
 

"Nige, Dal, Stv, A 3 guys were very good. No job was an issue. Much appreciate. "
 
 
 
 
 
 


Review 1 Jun 2018
Recommended by customer in CV21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.3743, -1.2439
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We packed and Bennetts' team moved us from 2nd floor flat to an old Victorian terrace.
Narrow and steep staircase with an awkward twist, taken in their stride!
 
Cost: £573

"Office team:
Friendly, helpful and reassuring.
We used this company 2 years ago for a move and were extremely satisfied with their work.
Removal Crew:
Fantastic!
Can't fault them at all.
If we ever move again, these are the people we want to have do it for us."
 
 
 
 
Team:
Pb Ar
 
 
 


Review 29 May 2018
Recommended by customer in HR8
52.1023, -2.4159
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was from storage unit to a cottage.
 

"AC Alan John and Will.
Was very helpful that a 2nd crew were able to assist with unloading.
Process was speedy and efficient.
The first rating part of the service.
Was having to keep asking Bennetts (by phone and email) for approx time they would get to storage unit.
This was important info as owner of storage units needed to be notified so he could attend to."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in WR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.0871, -2.3445
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from London to Malvern, 50% retained in storage.
 
Cost: £1900

"Nige, Dal, Tony.
All workman were very helpful in a stressful situation.
Courteous and friendly."
 
 
 
 
 
 


Review 23 May 2018
Recommended by customer in WR1
52.2035, -2.2271
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
JG/WM local move.
 

"It all went very well.
Thanks."
 
 
 
 
Team:
Jg Wm
 
 
 


Review 22 May 2018
Recommended by customer in WR2
52.2013, -2.2442
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No particular challenges beyond my being physically unable to manage heavier items and was thus reliant on removal team to place items in new home where I wished.
 
Cost: £600

"Removal team on the day of move were excellent, courteous and very efficient.
Team took the time and trouble to ensure furniture was placed exactly where I wished, particularly as a single woman.
I was unable to manage the heavier items on my own.
Overall the company was excellent, the best move ever."
 
 
 
 
Team:
Paul Tony Darrell
 
 
 


Review 14 May 2018
Recommended by customer in HR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.9152, -2.5658
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mostly furniture, garden equipment, bicycles and lots of boxes.
Because we had the keys to the new home a few weeks previously we were able to take most of the small items ourselves.
The distance involved was only a few miles and it was all done within a few hours.
 
Cost: £877

"AB/SEB 51368
This was our second move within six months so we were able to compare this move with the previous one, the previous one being are two days and a much greater distance.
Probably the best thing that our beds were dismantled ans reassembled for us.
I have only positive things to say about our team.
They were friendly, cheerful, resourceful and very professional.
They used their initiative and the whole move went very smoothly."
 
 
 
 
Team:
Paul
 
 
 


Review 10 May 2018
Recommended by customer in WR4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.2045, -2.1786
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went very smoothly despite the atrocious weather.
Managed to pack everything in to 4 crates rather than the planned.
 
Cost: £540

"Paul, Stuart, Sab.
All staff were extremely courteous.
They took care to loud up all out belongings and were respectful of more valuable items.
Would highly recommend."
 
 
 
 
 
 


Review 10 May 2018
Recommended by customer in WR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.1072, -2.0939
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move with full porch.
AC/SEB/Tony
 

"Very good, helpful team.
Many thanks."
 
 
 
 
 
 


Review 10 May 2018
Recommended by customer in SG11
51.9087, 0.0242
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Paul Stuart excellent and very helpful.
Very happy."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in IP14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.2840, 1.0308
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional.
All the guys were fantastic.
 
Cost: £3600

"Nige, Dac, Ching,

Lovely guys, hard working and very efficient.
Don't know how they manage to do what they do day in day out, you must be very proud to have such a fantastic team. They didn't stop all day. I don't know any other trade that works so hard."
 
 
 
 
 
 


Review 27 Apr 2018
Recommended by customer in WR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.1181, -2.3466
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We needed to move some of our furniture and belongings to free up space in order for some building work to begin.
 

"Nige, Dal, extremely courteous, friendly, informative, hard working men.
A credit to your company.
Thank you."
 
 
 
 
 
 


Review 23 Apr 2018
Recommended by customer in WR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.0636, -2.2186
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Nigel, Tony, Liam, Darrell Stuart.
The team were great! careful, creative, chatty, came when they were to, and they like tea, as I and friends too!
I would tell my friends to use your company.
Thank you!"
 
 
 
 
 
 


Review 18 Apr 2018
Recommended by customer in S7 2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.3533, -1.4930
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Despite unexpected delays, and the need for a month's storage, Bennetts handled everything well and helpfully including 1 month's storage.
 
Cost: £4300

"Nige, Dal, Chong, Liam H.
At every stage, the team were professional, patient, helpful and did everything with good humor.
We would recommend, already have, Bennetts to anybody.
Very well done and excellent value for money.
We can't wait for the next move."
 
 
 
 
 
 

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