Britannia Bennetts of Malvern

Britannia Way, Enigma Business Park
Malvern
Worcestershire
WR14 1GZ

52.1267, -2.3015

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1424 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1424 reviews since 2009
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The move was carried out of quickly and efficiently."   more
 
" Very good service throughout Explained everything clearly. Got back promptly and everything done on time and efficiently."   more
 
" From first survey to last item in at new home, our move was conducted professionally and with courtesy. This was high quality customer service. "   more
 
" Very happy. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 66
Arrived 29
Bennetts 62
Brilliant 55
C 50
care 57
careful 48
Charlie 39
cheerful 44
courteous 99
crew 45
Dal 229
Del 32
easy 30
efficient 177
efficiently 30
Excellent 216
Extremely 68
fantastic 65
Fred 47
Friendly 212
furniture 47
good 144
great 135
guys 94
happy 69
Hard 106
help 37
helpful 380
highly 35
Jack 34
Joe 35
Nic 96
Nige 377
Paul 131
pleasant 68
pleased 59
polite 192
professional 146
really 83
recommend 125
removal 74
Rich 147
service 237
team 168
Thank 148
Thanks 89
Tony 73
trouble 62
working 59
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 7 Mar 2019
Recommended by customer in WR2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.1440, -2.2397
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
More of a number of antique items of furniture from Callow end to Malvern
 
Cost: £390

"The move was carried out of quickly and efficiently."
 
 
 
 
Team:
Jg Cam
 
 
 


Review 7 Mar 2019
Recommended by customer in EX31
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.0690, -4.0794
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move into store.
Storage for 2 months
This move 200 miles away.
 

"Very good service throughout
Explained everything clearly.
Got back promptly and everything done on time and efficiently."
 
 
 
 
Team:
Jg Pb Sw Cam
 
 
 


Review 5 Mar 2019
Recommended by customer in SY4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.7690, -2.8413
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from bungalow to 2 storey house 50 miles away. No problem!
 
Cost: £3000

"From first survey to last item in at new home, our move was conducted professionally and with courtesy. This was high quality customer service. "
 
 
 
 
Team:
Pb Sw Cam Km Matt
 
 
 


Review 1 Mar 2019
Recommended by customer in WR15
 I have known this business: 5 - 10 years  52.3180, -2.4716
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Wow!
Absolutely fantastic job!
Will recommend lots and lots. Thank you Amanda and Ben. "
 
 
 
 
Team:
Jon Cam Matt
 
 
 


Review 1 Mar 2019
Recommended by customer in WR14
 I'm: Male 
 My level of experience of similar services: Experienced 
52.111478, -2.312154
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional
 

"Very happy. "
 
 
 
 
Team:
Kieran Alan
 
 
 


Review 25 Feb 2019
Recommended by customer in BA2
51.3883, -2.4410
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move into store
Store to house
 
 
 
Team:
Ac Kw Cam Simon
 
 
 


Review 22 Feb 2019
Recommended by customer in SY8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.3721, -2.7193
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Move under the auspices of Churchill Retirement properties.
 

"Excellent service throughout, both from office staff and the removal man. Extremely helpful. "
 
 
 
 
Team:
Tony Will
 
 
 


Review 21 Feb 2019
Recommended by customer in W13
51.5068, -0.3229
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very efficient
Friendly stuff punctual. "
 
 
 
 
Team:
Kieran Moor Matt Kimpton
 
 
 


Review 19 Feb 2019
Recommended by customer in WR12
52.0493, -1.8547
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move into store

JG/SW/MK/KM
 

"Amazing team
Hard working
Organised
Polite
Hope to see them again when I move into my new home."
 
 
 
 
Team:
Simon Jon Kieran Matt
 
 
 


Review 17 Feb 2019
Recommended by customer in SA19
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.0879, -3.9578
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We ended up changing the delivery address and they were very happy to do so. Price stayed the same which was great.
 
Cost: £1100

"Very lovely guys who came to deliver stuff. Put together all our furniture which was great. They were very polite and very quick. I would definitely recommend to a friend.
"
 
 
 
 
Team:
John Will
 
 
 


Review 15 Feb 2019
No Recommendation by customer in WR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.1537, -2.2649
 
 
Satisfaction Ratings
 
Sales & Support 2/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Move from 3 bed house into 6 bed house 10 minutes drive away. Not many large items of furniture. But some heavy book cases. It took hour 8 am until 4.30 pm as only two men and one small lorry so 2 trips.
 
Cost: £840

"Good: removal men, on the day, took care to put everything where we wanted, even moving things when we changed our mind.

Bad: Office changed the time of day they were coming without asking me on indeed, telling me.
They were going to came " later in the day" to fit it around and after job as I didn't need to be out by 1 pm.
So I arranged the carpet fitter of my helper accordingly: the day before I rang to check exactly what what time and was informed 8-8.30 am no apology.
I had to quickly ring round and re-organize everybody. Unprofessional and inconsiderate."
 
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in WR13
52.0881, -2.3466
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved piano and dining furniture into store during refurbishment
 

"Friendly and efficient service took care with furniture and piano "
 
 
 
 
Team:
Tony Paul Kieren
 
 
 


Review 15 Feb 2019
Recommended by customer in WR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.0818, -2.3605
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
SG/NG/CW

Move via store
 

"Friendly, professional and helpful staff"
 
 
 
 
 
 


Review 12 Feb 2019
Recommended by customer in WR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.0855, -2.3421
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My possessions were moved from an old garden room up a slope 21 heavy boxes containing books and some light pieces of furniture. The return was made down the same slope to the newly built garden room.
 

"Arrived only slightly earlier than expected but not a problem. There were enough helpers to bring my possessions into the garden room and some as instructed into the garage and as the new room has not been painted, helpfully the covers were left or also plastic overshoes used to protect floor. "
 
 
 
 
Team:
Sw Pb Pr Ac Ml Cw Km
 
 
 


Review 4 Feb 2019
Recommended by customer in WR11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.0914, -1.9257
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved into storage at Malvern, ready for our new house in about 6 weeks time. The team below were fantastic. Very professional staff and were very efficient.
 

"Tony - Paul, Simon, Kiesen 29/1/19"
 
 
 
 
Team:
Tony Paul Simon Kieren
 
 
 


Review 22 Jan 2019
Recommended by customer in WR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1816, -2.2692
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On both move occasions can only but praise the team expertise- Very many thanks.
 

"Nige,Cam,Kieran
Very obliging to all the various requirements needed to start, engage and finish. A very satisfactory
Experience in every regard. "
 
 
 
 
Team:
Ng Cam Kieran
 
 
 


Review 22 Jan 2019
Recommended by customer in ST14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.9505, -1.8406
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Lamb Bank Very efficiently and delivery to home on time and unloaded in good time.
 

"Nige, Will,
Very pleasant and hard working. Good respect.Very comfortable with them. Checked where location for boxes, Etc throughout."
 
 
 
 
 
 


Review 21 Jan 2019
Recommended by customer in WR14
52.1210, -2.3338
 
 
Satisfaction Ratings
 
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move to new apartment.
 

"Congratulations on a wonderful job. You were all lovely so helpful and polite !"
 
 
 
 
Team:
Jon Seb Kiren
 
 
 


Review 18 Jan 2019
Recommended by customer in DT7
 I'm: Female 
50.7349, -2.9343
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward Very professional
 

"Nige, Will, Simon Kieran, would have liked to have vacated old address a little sooner. But not a big problem."
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in GL20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.0484, -2.2003
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Munsley to storage to Ripple all went well. All carried out with care and cheerfulness.
 

"Nige, Seb, Simon, Charlie
Thank you all for working so hard. Happy Christmas to all at Bennetts."
 
 
 
 
 
 

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