Britannia Anchor Removals

Wardley Industrial Estate, Fallons Road, Worsley
Manchester
Lancashire
M28 2NY

53.5150, -2.3567

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
355 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.4/10 Overall Rating 9.4/10
Based on 355 reviews since 2008
 
 
 
Sales & Support
9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery
9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A professional experience, but with friendliness, from the initial estimate by Martin, Ellen and Jayne in the office, the lads in the warehouse who obligingly loaded by car with boxes (a regular occur...."   more
 
" One man alone did all the packing on day one. A team of 5 did the removing on day 2 in extreme heat and humidity. The single bed would not fit up the stairs so I am sleeping on just the mattress. Th...."   more
 
" Wry good communication from the start, the removal guys were hard working, polite and turned up on time. When unloading the guys again worked hard late into the evening (delay waiting for keys) ...."   more
 
" What a great service Britannia gave us from start to finish they were fabulous. They worked so hard on a very hot day and never complained once. Moving us in to the apartment was particularly difficul...."   more
 
About Us


A Living Wage Employer (as recognised by the Living Wage Foundation)
No zero hours contracts
Socially Responsible
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 11
Anchor 31
arrived 9
belongings 8
boxes 10
brilliant 16
Britannia 20
care 14
Chris 10
courteous 11
credit 12
definitely 14
efficient 28
Excellent 65
experience 13
fantastic 23
finish 11
free 8
friendly 41
friends 10
Gavin 9
good 29
great 21
guys 23
happy 18
hard 24
hardworking 8
helpful 57
highly 11
impressed 14
initial 9
lads 10
like 8
packing 9
people 10
pleasant 13
pleased 21
Polite 32
professional 53
Really 20
recommend 55
removal 50
removals 25
service 109
stress 15
stressful 21
team 48
thank 21
Thanks 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 24 Jun 2017
Recommended by customer in FY8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
53.7401, -3.0066
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A move from a 3 bedroom house in the city to a 2 bed apartment at the coast - no particular items of interest but for the removal men a rather large settee which had to be man handled up 2 flights of stairs as it would not fit in the lift.
 
Cost: £595
 

" A professional experience, but with friendliness, from the initial estimate by Martin, Ellen and Jayne in the office, the lads in the warehouse who obligingly loaded by car with boxes (a regular occurrence) to Gavin and Paul the removers who had to work on the hottest day of the year. Everyone went out of their way to ensure a particular fraught time became a very smooth experience. You get what you pay for. "
 
 
Team:
Martin, Ellen, Jayne, Gavin and Paul.
 
 
 


Review 19 Jun 2017
Recommended by customer in SK6

 I'm: Male 

53.3938, -2.0692
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move was from a ground floor city centre apartment with restricted parking and long way from road to apartmentto a 3 storey town house.
 
Cost: £1300
 

" One man alone did all the packing on day one. A team of 5 did the removing on day 2 in extreme heat and humidity.
The single bed would not fit up the stairs so I am sleeping on just the mattress.
The dining table would not fit through the doorway but no-one offered to remove the legs.
I had fitted wardrobes in my apartment so own no wardrobes. The man who came to do the quote said I could keep the hanging removal boxes as long as I needed but on the day they were taken back. The team transferred all my clothes to 'lay flat' boxes. "
 
 
Team:
Ant, Sam, Wayne plus 2 others.
 
 
 


Review 16 Jun 2017
Recommended by customer in FY8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.7650, -3.0293
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

" Wry good communication from the start, the removal guys were hard working, polite and turned up on time.

When unloading the guys again worked hard late into the evening (delay waiting for keys)

Very professional and would definitely use agin. Unfortunately I've just moved into my forever home so that won't be happening.

Thanks again "
 
 
Team:
Paul, Gavin plus others
 
 
 


Review 30 May 2017
Recommended by customer in BB4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.6833, -2.3328
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We downsized from. A 4 bedroom house to a 2 bedroomed apartment on the first floor. There is a lift but you are not allowed to put furniture in it.
 
Cost: £600
 

" What a great service Britannia gave us from start to finish they were fabulous. They worked so hard on a very hot day and never complained once. Moving us in to the apartment was particularly difficult with lots of doors stairs lifts and other residents to consider. Everything was moved with great care and attention we would definitely recommend using them. "
 
 
Team:
Giving and John
 
 
 


Review 3 May 2017
Recommended by customer in BL1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.6118, -2.4313
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Collection and re-deliver into new home.
 
Cost: £700
 

" From making initial contact with Ellen and then discussing my requirements with Jayne, at very short notice before the move, to the point of all our contents being delivered, I could not have been happier with the service from Britannia Anchor Removals.
The two guys on the day were fantastic and made the day much more enjoyable and less stressful, despite one of them being a Bolton fan!
I would have no hesitation recommending Anchor and will do so as regularly as I can to both friends and family and clients in need of storage, removals, etc.
All the best
Mike Williams "
 
 
Team:
Everyone was helpful
 
 
 


Review 2 May 2017
Recommended by customer in CW11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.1439, -2.3784
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from 3 bed detached to 4 bed detached
 
Cost: £949
 

" Britannia Anchor were outstanding. From the initial contact with Ellen and Martin (Surveyor) to the actual move day I cannot fault a single aspect of Anchors service and professionalism. Ellen was polite and knowledgeable as was Martin when he completed the survey. All elements of the move were explained in detail.
On the day the 3 lads turned up on time. They were very professional and took extreme care with our belongings and never made a fuss. They laid all the protective coatings down and simply got on with the job in hand.
The whole experience was very smooth and stress-free.
I have nothing but praise for Joe, Reece and Sam, Anchor should be very proud to have such dedicated people working for them. I would have no hesitation in recommending Anchor as a removal company.

Kind regards, Paul "
 
 
Team:
Ellen, Martin, Joe, Reece, Sam
 
 
 


Review 7 Apr 2017
Recommended by customer in bs2

 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4607, -2.6025
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Manchester to Bristol - contents of a 4 bedroom house and then lots of small boxes.
 
Cost: £1200
 

" I was really pleased with the whole service from Britannia/Anchor. I would happily recommend them.
From the outset, people responded quickly to my inquiry, were flexible about when/where to view what had to be moved and were sensible and realistic about the job.
The team in the office were always very helpful and dealt with all my queries.
The price was fair.
On the day, the moves went well, the team were prompt to arrive and very helpful. They worked really hard and took great care of my stuff - there were quite a few fragile items (I did my own packing) and everything was carefully moved and delivered.
I felt they really worked as a team and delivered a highly professional service throughout
I have now used Anchor Britannia twice and if I needed to move stuff again, they would be the first company I call.
"
 
 
Team:
Joe, John, Paul, Gav, Martin, Ellen and Jayne
 
 
 


Review 1 Mar 2017
Recommended by customer in M28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.5124, -2.3827
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Two days packing and one day moving out and in.
 
Cost: £950
 

" All very professionally carried out. "
 
 
Team:
Not sure of their names
 
 
 


Review 7 Feb 2017
Recommended by customer in OL10

 I'm: Male 

53.5834, -2.2134
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We recently moved house from Manchester to Wales.

" From our first contact with Britannia Anchor Removals we knew we were in safe hands. Martin visited us at home to assess our move and he was excellent. He explained everything clearly, including the Code of Practice, and he was really pleasant and approachable.
On the day of the move Gavin, Paul and Ant came along to professionally pack our home up. They were fantastic. They worked so hard and nothing was too much trouble. The next day they unloaded all our possessions at our new home and again they were really professional and helpful.
We are so pleased that we choose Britannia Anchor Removals and we will certainly recommend them. "
 
 
Team:
Martin (quote); Gavin, Paul & Ant (packing)
 
 
 


Review 19 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Outstanding! "
 
 
 
 


Review 16 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" From start to finish your company made this move easy. The office, the survey and on the day - Everyone i met was pleasant, helpful and reassuring. You should be proud of such a team - prompt, professional and caring. Truly excellent. "
 
 
 
 


Review 15 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very please with service provided by Britannia Anchor Removals and would definitely use them in the future. Both office and removal staff were very friendly and professional. They made the move day as stress free as possible and were quick and efficient. Price was reasonable. Would have no hesitation in recommending them to others. "
 
 
 
 


Review 14 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Great service from great staff, they worked like beavers "
 
 
 
 


Review 9 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" From having a visit and being given a quotation, to the move itself, our experience was excellent. The movers were excellent, professional, very helpful and patient and were polite and friendly throughout. They helped to make a very stressful few days bearable and our big move (the first for 26 years) a reasonably calm and ordered experience. They kept to timings agreed, made sure we had a mattress for sleeping on our first night and made sure out move experience was as good as it could be. "
 
 
 
 


Review 29 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service from start to finish. Did exactly what they said they would do and gave good advice. The crew we had never stopped working and obviously loved their work - they offered service with a smile. Would definitely recommend. "
 
 
 
 


Review 17 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" The guys were absolutely fantastic. They were courteous and engaging throughout and couldn't have done enough. They were insistent that we didn't have to lift a finger and ensured that all boxes and furniture was put in the right room in my new home. Each ensured that they shook my hand and wished me the very best for the future and I couldn't have been happier with the service received from my initial enquiry right through to the fond farewell. "
 
 
 
 


Review 11 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 11 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Good service in general "
 
 
 
 


Review 4 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Great service "
 
 
 
 


Review 25 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 

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