Britannia Anchor Removals

Wardley Industrial Estate, Fallons Road, Worsley
Manchester
Lancashire
M28 2NY

53.5150, -2.3567

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.4/10
384 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 384 reviews since 2008
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very professional approach. Assessment of difficult site prior to move. Decision made to use a shuttle van from main removal lorry. Team are very polite, friendly and competent. Satisfactory process f...."   more
 
" Arrived on time, introduced themselves, managed to squeeze every last item in much to our surprise. Broke for lunch while we collected the keys for new property and then came back with additional two ...."   more
 
" We decided to use anchor removals as the customer service level was impressive. We definitely made the right choice. Everybody was very helpful. The office staff were very polite and gave us realistic...."   more
 
" The crew were efficient , polite, and hard working. They kept the house clean and damage free both removal and taking into new property. Explained why they couldn’t do certain things but we were very ...."   more
 
About Us


A Living Wage Employer (as recognised by the Living Wage Foundation)
No zero hours contracts
Socially Responsible
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 13
anchor 37
Arrived 16
belongings 10
boxes 16
brilliant 19
Britannia 24
care 17
cheerful 8
Chris 10
contact 9
courteous 12
credit 13
definitely 19
efficient 35
Ellen 10
excellent 71
expected 8
experience 13
Fantastic 24
finish 15
free 9
friendly 47
friends 10
furniture 10
Gavin 12
good 33
great 26
guys 31
happy 21
hard 30
hardworking 9
helpful 66
Highly 17
impressed 19
pleasant 16
pleased 21
polite 40
professional 63
really 29
recommend 65
removal 58
removals 29
service 124
stress 18
stressful 23
Team 60
thank 25
thanks 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 19 Feb 2018
Recommended by customer in WA11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
53.4971, -2.7851
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of a lot of furniture to a property with difficult access.
 
Cost: £1700
 

"Very professional approach. Assessment of difficult site prior to move. Decision made to use a shuttle van from main removal lorry. Team are very polite, friendly and competent. Satisfactory process from beginning to end."
 
 
Team:
Gareth, Reece and Anthony.
 
 
 


Review 1 Feb 2018
Recommended by customer in M27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.5025, -2.3502
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move from one 3 bed-roomed semi detached to another less than a mile away, original house on main road and new house in small cul-de-sac, both properties visited prior to the move to make sure fully informed and able to deliver on the day.
 
Cost: £642
 

"Arrived on time, introduced themselves, managed to squeeze every last item in much to our surprise. Broke for lunch while we collected the keys for new property and then came back with additional two guys and unloaded the van super efficiently. Polite, helpful, got the job done.

My one surprise was that none of the guys wore safety shoes and I did fear for their feet with the larger items."
 
 
Team:
Ant plus three others.
 
 
 


Review 31 Jan 2018
Recommended by customer in WN3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.5169, -2.6705
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from property to storage for 3 months then delivery to new home

"We decided to use anchor removals as the customer service level was impressive. We definitely made the right choice. Everybody was very helpful. The office staff were very polite and gave us realistic times to pay invoices for storage, everything was made clear to us and was very transparent.
The removal guys were very professional and took the time and care with our belongings. They worked quickly and carefully and nothing was too much trouble.
We would 100% recommend anchor removals, was a great service from start to finish.
"
 
 
 
 


Review 22 Jan 2018
Recommended by customer in M24

 I'm: Male 

53.5364, -2.1968
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went seamlessly.
 
Cost: £843
 

"The crew were efficient , polite, and hard working. They kept the house clean and damage free both removal and taking into new property. Explained why they couldn’t do certain things but we were very happy and would recommend.

Smooth operation from start to finish. Held open dates to assist us along the way. Very professional."
 
 
Team:
Ellen
 
 
 


Review 17 Jan 2018
Recommended by customer in FY7

 I'm: Male 

53.9242, -3.0169
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Move
 
Cost: £1600
 

"What an amazing service!
Leaving our family home after more than 30 years was a terrifying prospect which we were not looking forward to.
Gav and his team came to our home and with a magic wand (and very hard labour) moved our family 60 miles to our new home.
On arrival, we were emotional and shattered. The Team not only moved us in during a very cold evening but raised our spirits. They were kind, thoughtful, helpful and utterly professional.
They were especially mindful of our son who has Autism and finds change difficult.
Many, many thanks to you all."
 
 
Team:
Gav, Ant, Gareth & Gaz
 
 
 


Review 16 Jan 2018
Recommended by customer in OL6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.5058, -2.0737
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of all our belongings from our 3 bed semi to a nearby 4 bed detached. The contents of my old workshop were excluded, due to the size and weight of my lathe, milling machine and large toolbox. This was discussed at the quote stage. Likewise flammable items such as gas bottle and fuel containers were not included in the quote.
 
Cost: £650
 

"Anchor removals made our much so much easier than we had expected, from the quote right through to moving day we had no pressure from them and the booking process was simple.
Come moving day, our removals guys were pleasant and helpful. Everything was placed in the truck quickly but carefully.
We met the truck at the new house after collecting the keys.
All our items were unloaded carefully and placed in the relevant rooms without damage to the furniture or the walls.
All in all we were impressed with the quality of the service and wouldn't hesitate to use Anchor removals again. Highly recommended."
 
 
Team:
Paul and Reece
 
 
 


Review 9 Jan 2018
Recommended by customer in SK2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.3893, -2.1264
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved a lot of personal items (over 70 boxes) from the 8th floor of a block of apartments in central Manchester, with access limited to two lifts and difficult parking amenities.
 
Cost: £1371
 

"Wow. Britannia Anchor were just brilliant. From the sales executive coming to price up and provide estimate of what boxes we needed and how the move would be managed, to collection and delivery of our furniture and possessions to the new address. Very professional indeed. I would never just use a man and a van ever again. When I have just used a van and a couple of men, who are not professional it's taken all day. These professionals did everything in under three hours, leaving me the time to get on with the other busy aspects of moving. They put down protective sheeting to avoid causing damage to the floors, they were polite and mindful of fragile boxes and worked very hard to get things done as quickly as possible. The four men who dealt with our move are a credit to Britannia Anchor. I would highly recommend you use professionals like these."
 
 
Team:
Martin, Ellen - can't remember mens' names.
 
 
 


Review 22 Dec 2017
Recommended by customer in TR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.1599, -5.075934
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Rochdale to Cornwall.

"From first visit to establish requirements and expected costs to the delivery of all our house contents and furniture, the whole process has been a complete success. Every single person at Anchor has been a joy to work with. Ellen, Martin, Gareth, Reece, Leighton, Paul and Ant - you are great assets to the business. Paul and Ant particularly had an arduous 350 miles journey bur were so pleasant when they arrived. Well don Anchor👍"
 
 
Team:
Ellen, Martin, Gareth, Reece, Leighton, Paul and Ant
 
 
 


Review 17 Dec 2017
Recommended by customer in OL15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.6399, -2.1050
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 3 bed semi on main road to a 3 bed detached on cul de sac
 
Cost: £795
 

"Booked this company after seeing there huge impressive vehicle moving someone up the road from me . Asked for a quote and chap came soon after very nice to deal with and good response via email. Offer a lot of extras so check and read all terms . They offer boxes etc too. We also used there dismantle service and I'm glad we did as was much easier . When it came to move day the start wasn't the best being an hour late but I was informed and once the lads arrived we couldn't of been more impressed with there work . Super quick and efficent all round .
This company wasn't the cheapest we chose but by far the better one I feel doesn't always prove right choosing cheaper ! . Would use again without doubt . Thanks for the help :)
"
 
 
 
 


Review 7 Dec 2017
Recommended by customer in HD9

 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.5893, -1.8497
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service from the first phone call to the last box. Polite friendly helpful team, nothing too much trouble, quick and professional, made a difficult day much easier.
 
Cost: £800
 

"From the initial inquiry, followed by Martin's visit, where he explained the ethos of the company as well as all details needed for the move, we were sure we were in safe hands. We were impressed to find that they pay a living wage to their employees and that they were not hiring in removal staff as is the case with some other removers. This shows in the obvious camaraderie of the team and their pride in their work, the day went very smoothly with no major hitches and we would highly recommend this company to anyone planning a move. They were not the cheapest quote but you get what you pay for, what price do you pay for peace of mind?"
 
 
Team:
Martin (sales) Gavin, Artor and Lee (movers)
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1