Britannia Anchor Removals

Wardley Industrial Estate, Fallons Road, Worsley
Manchester
Lancashire
M28 2NY

53.5150, -2.3567

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
366 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 366 reviews since 2008
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very professional and hard working team. Took the stress out of the move"   more
 
" 10 out of 10! Moved us very well but the character of Gavin Gareth and team was outstanding. Really really appreciated that with the pressures of a house move. Huge thanks. Mark Cowling"   more
 
" Brittania were very helpful while we organised a completion date. We had to change our initial move date at the last minute, which was annoying, and we did have to pay some cancellation fee's, which...."   more
 
" Guys have made a good job. I really appreciate their work. Everything was done exactly as we wanted it. True, we used the service only for the main move of heavy and bulky stuff. Heaps of small packs...."   more
 
About Us


A Living Wage Employer (as recognised by the Living Wage Foundation)
No zero hours contracts
Socially Responsible
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 12
Anchor 32
arrived 12
belongings 8
boxes 13
Brilliant 17
Britannia 21
Care 16
cheerful 8
Chris 10
contact 8
courteous 12
credit 12
definitely 16
efficient 33
excellent 68
experience 13
fantastic 24
finish 11
free 8
friendly 44
friends 10
Gavin 12
good 31
great 23
guys 26
happy 19
hard 26
hardworking 9
helpful 60
highly 12
impressed 14
initial 11
just 8
lads 11
like 9
pleased 21
polite 35
professional 58
Really 26
recommend 58
removal 52
removals 26
service 114
stress 17
stressful 22
team 55
Thank 23
thanks 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Sep 2017
Recommended by customer in WA10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.4624, -2.7676
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service from start to finish

"Very professional and hard working team. Took the stress out of the move"
 
 
 
 


Review 12 Sep 2017
Recommended by customer in BL4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
53.5468, -2.4184
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1500
 

"10 out of 10! Moved us very well but the character of Gavin Gareth and team was outstanding. Really really appreciated that with the pressures of a house move. Huge thanks.
Mark Cowling"
 
 
Team:
Gavin Gareth Reece Simon Anthony +
 
 
 


Review 7 Sep 2017
Recommended by customer in BB4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.6982, -2.2567
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a terrace to a larger terraced property. Difficult access road on cobbled street.
 
Cost: £650
 

"Brittania were very helpful while we organised a completion date.
We had to change our initial move date at the last minute, which was annoying, and we did have to pay some cancellation fee's, which was only fair under the circumstances, but they were very fair and flexible when reorganising the move date.
The team came on time and we're very considerate of the property and our possessions. They were very helpful in packing the few remaining items, and did an excellent job on dismantling and rebuilding furniture where required.
All floors in both properties were protected with coverings to prevent any damage.
Unloading was very efficient and really quick.
We'd definitely use Brittania again, they took a huge amount of stress out of what would otherwise have been a very stressful day, and without them the move would have taken a lot longer, been less efficient and probably wouldn't have gone half as well.
The team who moved us we're all great, they were polite, friendly, helpful, communicative and a pleasure to deal with.
Therese an awful lot of things happening on the day of a move, so instead of trying to do it all ourselves, and getting stressed out, we got to sit back, have a brew, and say goodbye to our house properly."
 
 
Team:
Gavin I think, can remember the other guys name, who helped pack, but he was great too.
 
 
 


Review 10 Aug 2017
Recommended by customer in M22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.3761, -2.2806
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of main furniture, including 2.5-seater leather sofa-bed from 1-st floor to the 1-st floor via narrow staircases.
 
Cost: £522
 

"Guys have made a good job. I really appreciate their work. Everything was done exactly as we wanted it.
True, we used the service only for the main move of heavy and bulky stuff. Heaps of small packs and things were removed ourselves using our car. Plus we were asked to prepare for the move: dismantle the 3-door wardrobe and the bed and disconnect washer.
We are first time users of the service. It was fast and well done, but I would expect it being a bit cheaper for this work. True, other removal companies gave even higher prices (and August looks to be a busy time)
"
 
 
 
 


Review 7 Aug 2017
Recommended by customer in TS5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.5337, -1.2444
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving long distance, House to house Fully furnished Family of four
 
Cost: £1300
 

"We were moving long distance so I got three quotes and this was the most expensive. From the start I could tell that they were the most professional. So as you do, I booked the cheapest. Straight away there was a confusion with the price so the price got put up, part of me knew it was too too cheap, so I said ok. Then about two weeks before moving, I questioned the size of the van, so they only then came to visit our house and then put the price up again, which was the same price as this company. This company's paperwork and information was so professional in comparison, and this company offered specialist packing for the large delicate items and floor, sofa and mattress coverings so they turned out not only to be a good price but also a better service by miles. The receptionist gave me loads of reassurance and information when necessary with a really friendly attitude. There was a hitch and she handled it really smoothly and professionally we received an additional upgrade to the packing service. The removals team were really efficient and friendly. Their boxes are really good quality. These are the market leaders, there's always going to be a risk but these are totally worth it. The risk of anything going wrong is greatly reduced."
 
 
Team:
Jayne Pereira
 
 
 


Review 4 Aug 2017
Recommended by customer in LS29

 I'm: Male 

53.8899, -1.7338
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from one area of England to another, around 50 miles, and felt quite anxious and stressed at the prospect. We soon found out there was absolutely no need. Anchor''s team arrived sharp on the day and managed to load the contents of our entire house onto the van in no time. They were cheerful, friendly and very, very professional. No job was too hard for them and when we go to the new house they helped us make sure everything was in the right place. I am so grateful and will recommend them to anyone I know. Thanks guys, you have been great!

"We moved from one area of England to another, around 50 miles, and felt quite anxious and stressed at the prospect. We soon found out there was absolutely no need. Anchor's team arrived sharp on the day and managed to load the contents of our entire house onto the van in no time. They were cheerful, friendly and very, very professional. No job was too hard for them and when we go to the new house they helped us make sure everything was in the right place. I am so grateful and will recommend them to anyone I know. Thanks guys, you have been great!"
 
 
Team:
I am so sorry I cannot remember the names of the three guys that helped us on the day, but our surveyor was Martin Edmonson and he was the reason why we chose Anchor over other companies. He has been very helpful, friendly and made sure all our concerns were addressed before we accepted the quote. Thanks Martin, you are great at what you do!
 
 
 


Review 29 Jul 2017
Recommended by customer in SY12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.9107, -2.8935
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a full on move of area, so only one big journey with one big truck. Moving a larger house of a family of 6 plus pets to a downsize. The house we left had a 25 foot drive, on a steep incline up to the road.
 
Cost: £911
 

"Gareth called me to let me know what time they'd be with us and were punctual on both days. He and Gavin were pleasant lads and so hardworking, and boy had we tested them to the limit!
They were expert in knowing what to get and how to pack it in their truck. They were so efficient.
Martin had mentioned them dismantling some furniture; they did this and re-assembled at our new home which was a massive help to us, we didn't know they would do this so we're thrilled!
Care was taken with everything and nothing phased them. Removing patio doors to get our big settees in, negotiating tight hallways and stairs and sloping drives!
I cannot fault them and would highly recommend them.
It wasn't the cheapest quote I had, but I had faith in them right from the start. Communication between quotation and booking was timely and polite, no pushiness. And in the end you get what you pay for: professionalism and a smooth move. Nothing damaged or broken, except perhaps the lads' backs from our heavy boxes!
Brilliant Anchor Britannia, fantastic service."
 
 
Team:
Martin, Gareth, Gavin and Ellen
 
 
 


Review 18 Jul 2017
Recommended by customer in HD6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.7276, -1.7759
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a church owned property in Oldham to another church owned property in West Yorkshire.
 
Cost: £1500
 

"The firm was professional and efficient. They arrived when they said they would and the move was well timed and planned.
My only small criticism would be that having paid for the full packing service some of the boxes were very poorly labelled which meant when looking for a specific item which should have been in a box for a particular room we had to do a lot of searching in boxes that we were not ready to tackle from different rooms.
Otherwise we would very likely use Anchor/Britannia again."
 
 
 
 


Review 14 Jul 2017
Recommended by customer in SK97
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.3080, -2.2400
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from Cheshire to Hampshire. The moving date was very short notice and Britannia Anchor where able to accommodate our needs. Ellen coordinate the move with efficiency and flexibility.

"Paul and Gavin contacted us to advise of the time they would arrive.
They where polite helpful and very efficient. Gavin packed with extreme care and efficiency.
Paul and Gavin worked well together completing eachother skills.
They advised us of thier time of arrival in Hampshire.
Completed the move with professionalism and skill.
There where no breakages or damage.
Several of our new neighbors made favourable comments on the removal men and thier consideration.
Thank you very much to the whole team."
 
 
Team:
Paul and Gavin
 
 
 


Review 3 Jul 2017
Recommended by customer in WN7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.5038, -2.4925
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house
 
Cost: £700
 

"Thank you so much for helping us with our house move. From the moment I telephoned to make the initial booking and until the guys who moved us left, the service was outstanding. I made a few phone calls to the office for advice on packing as we had never moved house before since living with parents and they always helped us every time. The girls in the office were very helpful and professional and very knowledgeable.

When the moving guys arrived (Ant and Joe) I was very stressed but as we started to move everything, everything just came together. They advised on how to pack some things we had tried to pack and were very helpful. They gave excellent service all the way through the day. They were very happy in their work and courteous and worked extremely well together.

All your team who I have come into contact with are an asset to you team.

I really donít want to move anytime soon but if I did I would definitely recommend your company. Thank you"
 
 
Team:
Ellen, Jayne, Ant, Joe
 
 
 

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