Britannia Anchor Removals

Wardley Industrial Estate, Fallons Road, Worsley
Manchester
Lancashire
M28 2NY

53.5150, -2.3567

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.4/10
373 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 373 reviews since 2008
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Faultless"   more
 
" Excellent service, highly recommended"   more
 
" I was so impressed by the service provided by Britannia from the first contact and the person who came round to actually look at our belongings to give us an accurate quote, to the office staff and th...."   more
 
" it was a good service from start to finish"   more
 
About Us


A Living Wage Employer (as recognised by the Living Wage Foundation)
No zero hours contracts
Socially Responsible
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 13
Anchor 33
arrived 12
belongings 9
boxes 13
brilliant 18
Britannia 23
Care 16
cheerful 8
Chris 10
contact 9
courteous 12
credit 12
definitely 18
efficient 34
Ellen 9
Excellent 70
experience 13
Fantastic 24
finish 13
free 8
friendly 46
friends 10
Gavin 12
good 32
great 23
guys 28
happy 20
hard 27
hardworking 9
helpful 61
highly 14
impressed 16
initial 11
just 8
lads 12
pleased 21
polite 35
professional 58
really 29
recommend 61
removal 54
removals 27
service 119
stress 18
stressful 23
team 55
Thank 24
Thanks 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in BL8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.6094, -2.3326
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Faultless"
 
 
Team:
Rhys / Rees (move took place over two days - he was involved on both days)
 
 
 


Review 20 Nov 2017
Recommended by customer in OL3

 I'm: Male 

53.5366, -2.0125
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move - heavy furniture only
 
Cost: £450
 

"Excellent service, highly recommended"
 
 
 
 


Review 15 Nov 2017
Recommended by customer in CV21
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3674, -1.2327
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A relocation move of 140miles.
 
Cost: £1200
 

"I was so impressed by the service provided by Britannia from the first contact and the person who came round to actually look at our belongings to give us an accurate quote, to the office staff and the lads doing the jobs on the day.

I was really struggling with dates and finding the whole move process extremely stressful so it was wonderful dealing with a company I actually felt cared about our situation and went out of their way to help.

Thanks to Jayne and Ellen who I dealt with over the phone and Gareth and Leighton who did the removals work."
 
 
Team:
Jayne, Ellen, Gareth and Leighton
 
 
 


Review 13 Nov 2017
Recommended by customer in OL1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.5492, -2.1178
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
late arrival but first class service moved my mother from one flat to another in under 4hours with out any problems . both flats on second floor thank you.

"it was a good service from start to finish"
 
 
Team:
dont no
 
 
 


Review 6 Nov 2017
Recommended by customer in BL7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.6211, -2.4372
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Salford to Bolton
 
Cost: £600
 

"Absolutely brilliant! They made the move go extremely smoothly, so much so that we were like spare parts. Punctual, reliable and very friendly. We would definitely recommend this removal company! Really happy with the service we received."
 
 
Team:
P Doxey
 
 
 


Review 22 Oct 2017
Recommended by customer in WA3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.4143, -2.4611
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing and removal service for a 2 bed property.
 
Cost: £854
 

"Ellen was excellent! She was incredibly helpful, informative and personable. Also very accommodating for our late removal and packing booking. The packing service was quick and efficient. Friendly guys. Overall very impressed and it really did remove a huge amount of stress from the move. Definitely worth the money and would highly recommend this company."
 
 
Team:
Ellen
 
 
 


Review 10 Oct 2017
Recommended by customer in Pr25
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
53.6978, -2.6699
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Manchester to Chorley including upright piano and many large wardrobes
 
Cost: £720
 

"Moved from Manchester to Chorley and Britannia anchor where SUPERB from start to finish. From quotation to drop off. The delivery guys work so hard but it seems to be with ease. I cannot recommend them enough and a big thank you from us"
 
 
Team:
Sorry I cannot remember all names but Paul was the driver
 
 
 


Review 18 Sep 2017
Recommended by customer in WA10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.4624, -2.7676
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service from start to finish

"Very professional and hard working team. Took the stress out of the move"
 
 
 
 


Review 12 Sep 2017
Recommended by customer in BL4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
53.5468, -2.4184
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1500
 

"10 out of 10! Moved us very well but the character of Gavin Gareth and team was outstanding. Really really appreciated that with the pressures of a house move. Huge thanks.
Mark Cowling"
 
 
Team:
Gavin Gareth Reece Simon Anthony +
 
 
 


Review 7 Sep 2017
Recommended by customer in BB4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.6982, -2.2567
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a terrace to a larger terraced property. Difficult access road on cobbled street.
 
Cost: £650
 

"Brittania were very helpful while we organised a completion date.
We had to change our initial move date at the last minute, which was annoying, and we did have to pay some cancellation fee's, which was only fair under the circumstances, but they were very fair and flexible when reorganising the move date.
The team came on time and we're very considerate of the property and our possessions. They were very helpful in packing the few remaining items, and did an excellent job on dismantling and rebuilding furniture where required.
All floors in both properties were protected with coverings to prevent any damage.
Unloading was very efficient and really quick.
We'd definitely use Brittania again, they took a huge amount of stress out of what would otherwise have been a very stressful day, and without them the move would have taken a lot longer, been less efficient and probably wouldn't have gone half as well.
The team who moved us we're all great, they were polite, friendly, helpful, communicative and a pleasure to deal with.
Therese an awful lot of things happening on the day of a move, so instead of trying to do it all ourselves, and getting stressed out, we got to sit back, have a brew, and say goodbye to our house properly."
 
 
Team:
Gavin I think, can remember the other guys name, who helped pack, but he was great too.
 
 
 

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