Ballards Removals Ltd

Ballards Business Park, Old London Road
Markham Moor
Nottinghamshire
DN22 0TE

53.3026, -0.7925

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
685 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 685 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We considered 5 local and national companies. Ballards were recommended by a friend who had previously utilized their services twice before. Price, Whilst competitive, was not our main deciding fact...."   more
 
" Very pleased I chose Ballards to assist me with my house move, nothing was too much trouble. Jason and Brad were kind, professional and courteous."   more
 
" Went very well. Arrived early. Very polite and worked hard to get me moved safely and promptly."   more
 
" Removers arrived perfectly on time, worked incredibly fast, no breaks. All items handled with care and placed where asked. Incredibly happy with service."   more
 
About Us


About Ballards Removals
Ballards Removals is one of the longest established household removal firms in the East Midlands.

By Choosing Ballards, you have the peace of mind that you'd expect from working with a family owned and managed household removals company we care about your removals and storage. With:

■11 specialised removal vehicles and a purpose built head office and warehousing facility
■25 full time staff, all fully trained by the British Association of Removers to national standards
■Experienced removal experts to talk to - we can move almost anything
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 20
Arrived 34
Ballards 120
boxes 17
brilliant 29
care 33
careful 27
cheerful 26
class 18
courteous 44
crew 31
definitely 29
despite 15
easy 16
Efficient 64
efficiently 17
Excellent 137
experience 19
extremely 44
fantastic 28
finish 17
free 17
friendly 97
friends 18
furniture 22
good 70
great 50
happy 37
hard 56
help 17
helped 15
helpful 138
highly 38
impressed 27
just 14
packing 17
pleasant 31
pleased 30
polite 96
process 14
professional 86
recommend 112
removal 76
service 178
stress 37
stressful 33
team 119
Thank 56
trouble 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2018
Recommended by customer in CW1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.1094, -2.3823
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lincoln to Cheshire.
 
 
 
Team:
Stewart Rowan
 
 
 


Review 15 May 2018
Recommended by customer in NN14
 My Age: 40 - 49 
 I'm: Male 
 I have known this business: 1 - 5 years 
52.4388, -0.6867
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving to an unfinished renovated property.
Upon arrival at the new property that morning, my wife discovered that the boiler had suffered major water leaks throughout with several rooms, awash in water and plaster.
Ballards both at head office and ensite helped advise and resolve the issues, providing storage options if needed.
The onsite team worked hard across 2 days to unload.
 

"We considered 5 local and national companies.
Ballards were recommended by a friend who had previously utilized their services twice before.
Price, Whilst competitive, was not our main deciding factor, which was service and professionalism.
The visiting representative came to the house twice to survey our home, and importantly for us put our minds at ease.
We were particularly concerned regarding certain more expensive items and the representative talked us through now best these would be looked after and cared for.
On the day the team concerned were first rate/
looking the part in their uniforms and acted professionally throughout.
The packing itself whilst conducted very carefully and thoroughly was performed at pace and with ease.
We would have no doubts at all in recommending Ballards in the future."
 
 
 
 
 
 


Review 14 May 2018
Recommended by customer in DN22
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.3141, -0.9373
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very stressful due to solicitors, but Jason and Brad were very professional and calm, they helped to put me at ease.
 

"Very pleased I chose Ballards to assist me with my house move, nothing was too much trouble.
Jason and Brad were kind, professional and courteous."
 
 
 
 
Team:
Bradley Jason
 
 
 


Review 14 May 2018
Recommended by customer in DN16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.559105, -0.64846
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jason Glyn Darrel
 
 
 


Review 14 May 2018
Recommended by customer in NG13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.9503, -0.9687
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed town house to same just around the corner.
 
Cost: £480

"Went very well.
Arrived early.
Very polite and worked hard to get me moved safely and promptly."
 
 
 
 
Team:
Mark H Rowan
 
 
 


Review 11 May 2018
Recommended by customer in NG24
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.0476, -0.7651
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Removers arrived perfectly on time, worked incredibly fast, no breaks.
All items handled with care and placed where asked.
Incredibly happy with service."
 
 
 
 
Team:
Anthony Tony
 
 
 


Review 10 May 2018
Recommended by customer in WR15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2488, -2.5042
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Belted with rain all morning yet the removers I dismantler worked like trojans to load all our things in an efficient manner and remained polite and professional despite getting wet, which must have been uncomfortable.
 

"We have a fish tank and a number of glass tables which were dealt with ease.
All 4 guys were amazing and very hard workers.
We were very impressed by them all.
They arrived early.
Were friendly and couldn't have been more helpful which was very welcome on what otherwise would have been a very stressful day.
Excellent service, call made Friday 30 April PM to seek a quote provisional for following week.
Estimator came Friday night booked Monday AM and moved Wednesday/Thursday.
Wow - by anyone's standards."
 
 
 
 
Team:
Paul Steve Boothy Tony
 
 
 


Review 4 May 2018
Recommended by customer in LN2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.285751, -0.466349
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We had never used a removal company before, but we absolutely would again. It took all the stress away and saved so much time and no family arguments.
The team were polite organised, punctual and moved our things where ever we wished."
 
 
 
 
Team:
Glyn Jason
 
 
 


Review 2 May 2018
Recommended by customer in NG13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.9585, -0.7934
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1700

"Punctual.
Efficient.
Polite .
Helpful.
10/10."
 
 
 
 
Team:
Glyn Brad Jason
 
 
 


Review 30 Apr 2018
Recommended by customer in NG34
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9759, -0.2935
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Cambridgeshire to Lincolnshire (approx 1 hour drive).
New property had a tight driveway and was smaller than the bungalow we had left.
 
Cost: £685

"Very prompt and efficient service.
2 1/2 hours to load and 2 hours to unload."
 
 
 
 
Team:
Brett Sam
 
 
 


Review 23 Apr 2018
Recommended by customer in NG22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
53.2290, -0.8993
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £240
 
 
Team:
Glenn Darrel
 
 
 


Review 18 Apr 2018
Recommended by customer in DN21
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.3611, -0.5810
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move, prompt, helpful and very hard working staff: Paul, Andy, Callum and Cannen.
 
Cost: £1620

"As above and called 4 more staff members to get the unloading done asap.
All were very polite, helpful and an asset to the company.
Would not hesitate to recommend the company."
 
 
 
 
Team:
Calum Andy Paul Connor
 
 
 


Review 18 Apr 2018
Recommended by customer in DN17
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
53.6075, -0.8266
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The 4 young men, from opening my door to greet them, put me totally at ease and immediately took all the stress away.
They were so lovely to work with nothing was a problem from packing van to emptying it.
Was a pleasure moving.
No stress."
 
 
 
 
Team:
Tom Leam
 
 
 


Review 18 Apr 2018
Recommended by customer in IP12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.0968, 1.3240
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house at NG15 to 1 bed flat at IP. Contents split between flat, bike store and storage cage.
 
Cost: £1380

"All aspects the move were excellent.
The information provided was clear and concise.
The vehicle arrived promptly the packing and removal done with courtesy, care and consideration.
On arrival, despite the challenges, the moving in was undertaken with the same attitude as the removal with good humor thrown in.
We are both delighted and grateful to Paul and George for their efforts."
 
 
 
 
Team:
Paul George
 
 
 


Review 18 Apr 2018
Recommended by customer in NE18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0396, -1.8735
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Empty (no packing) to storage.
Storage to new home.
Moving to a small cottage caused a few issues and we had a delay due to further down the chair.
 
Cost: £1800

"Absolutely excellent service.
Very helpful.
Very respectful.
Both office and removers."
 
 
 
 
Team:
Stewart Rad Andy
 
 
 


Review 13 Apr 2018
Recommended by customer in NG18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.1374, -1.2124
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The collection was very straightforward and speedy. Unfortunately they delay in delivery was outside their control and was caused by the just buyers in the chain.
 

"We had an amazing team who were extremely efficient and cheerful in spite of a very challenging day."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in WV15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.5082, -2.3807
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Handled the move very well considering Flooding of the trent made it more difficult as they had to use small access route.
 
Cost: £800

"The service was very good and despite issues with access to both sides, they did the job quickly and efficiently.
Nothing was too much trouble for the team."
 
 
 
 
Team:
Ben B Brad W
 
 
 


Review 12 Apr 2018
Recommended by customer in NG24
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.0673, -0.8329
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and kitchen fragite packing into storage.
 
Cost: £946

"Absolutely fantastic from the rep who delivered the quote, to the team on the telephone, to the team who handled the move into storage.
Looking forward to the move out of storage and the same, professional service."
 
 
 
 
Team:
Dave Dave Sadie Jason Bra
 
 
 


Review 9 Apr 2018
Recommended by customer in DN4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.5053, -1.0595
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home to storage including packing.
 

"Almost painless, very satisfactory your team are excellent.
Ambassadors, we are almost tempted to move again just for the pleasure.
Thanks to all. "
 
 
 
 
Team:
Dave Ian Rich
 
 
 


Review 9 Apr 2018
Recommended by customer in LN5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.0556, -0.4907
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Best move ever. smooth, efficient, very friendly.
 
Cost: £2227

"We couldn't have asked for a better group of guys to help us move.
So helpful, nothing way too much trouble.
2-3 days quoted but actually did it in 2 days.
I will highly recommend to others. "
 
 
 
 
Team:
Lee Tom Jason Bradl Liam
 
 
 

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