Ballards Removals Ltd

Ballards Business Park, Old London Road
Markham Moor
Nottinghamshire
DN22 0TE

53.297105, -0.801509

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
650 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 650 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Would definitely use Ballards again."   more
 
" The team handled everything quickly, calmly and smoothly. Friendly and professional at all times. They turned a nightmare move into a much more manageable few days. Andy, Tom and Sadie are a credit to...."   more
 
" Helpful at all times. Smoothly done and arrived on time."   more
 
" We moved earlier in December 2017, we were let down by another company and Ballards stepped in at the last minute! The service was great from start to finish. A special thank you to Dave, Mark and Bra...."   more
 
About Us


About Ballards Removals
Ballards Removals is one of the longest established household removal firms in the East Midlands.

By Choosing Ballards, you have the peace of mind that you'd expect from working with a family owned and managed household removals company we care about your removals and storage. With:

■11 specialised removal vehicles and a purpose built head office and warehousing facility
■25 full time staff, all fully trained by the British Association of Removers to national standards
■Experienced removal experts to talk to - we can move almost anything
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 17
arrived 29
Ballards 115
boxes 17
brilliant 28
care 31
careful 26
cheerful 23
class 18
courteous 40
Crew 31
definitely 28
easy 15
efficient 60
efficiently 16
excellent 132
experience 19
extremely 43
fantastic 27
finish 16
free 17
Friendly 92
friends 17
furniture 22
good 66
Great 47
happy 34
hard 52
help 16
helped 14
Helpful 128
highly 35
impressed 25
needed 13
packed 13
packing 14
pleasant 31
pleased 29
polite 88
process 14
professional 83
recommend 109
removal 74
service 168
stress 35
stressful 32
team 109
thank 54
trouble 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2018
Recommended by customer in NG24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
53.0559, -0.7755
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Efficient, hassle free, less stressful than we imagined.
 
Cost: £810

"Would definitely use Ballards again."
 
 
 
 
 
 


Review 12 Jan 2018
Recommended by customer in LL30
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.3027, -3.8159
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4-bed chalet bungalow in Nottingham to a 5-bed, 3-storey house in Llandudno (North Wales). No rear access to house in Notts so lots of long walks with heavy furniture down the path from cul-de-sac to road. Involved an overnight stay for removals team.
 
Cost: £1490

"The team handled everything quickly, calmly and smoothly. Friendly and professional at all times. They turned a nightmare move into a much more manageable few days. Andy, Tom and Sadie are a credit to the company. We would highly recommend Ballards."
 
 
 
 
Team:
Andy Tom Sadi
 
 
 


Review 5 Jan 2018
Recommended by customer in NG19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.1375, -1.2274
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple removal from storage to permanent address.
Initial move presented some access difficulties.
 
Cost: £850

"Helpful at all times.
Smoothly done and arrived on time."
 
 
 
 
 
 


Review 3 Jan 2018
Recommended by customer in DN21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.4766, -0.5877
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a bungalow to a 5 bed house. We didn''t think we had that much stuff but apparently we did as both vans were full up! The move was pretty straight forward, they arrived on time, had a walk through the house, garden, shed etc. to see what there was to be done. We only had one snag which was that we couldn''t get the sofa out through the doorway! We had to take out the window in lounge which the movers happily helped us do.

"We moved earlier in December 2017, we were let down by another company and Ballards stepped in at the last minute! The service was great from start to finish. A special thank you to Dave, Mark and Bradley; they were professional, worked hard, helpful, funny and just made the day so much easier. We completed around 2pm but those living in our new house did not leave until around 5pm. The removals stayed until late into the evening, did not complain, made sure everything was done and sorted before they left i.e. ensuring the legs were back on the sofa, getting the dining table put back together etc. and even more staff arrived to help the process along! We cannot thank you and recommend you enough. Thank you again."
 
 
Team:
Dave, Mark and Bradley
 
 
 


Review 3 Jan 2018
Recommended by customer in DN22
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3305, -0.8120
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movers arrived early at 07:20 & Loading started around 08:00, complete by 11:45. Movers arrived at new address at 14:00, unloading started at 14:45, complete by 17:00.
 
Cost: £810

"No complaints at all. All three movers were Friendly, professional and competent.
Great care was taken over the piano, which was a great relief.
We were very impressed.

"
 
 
 
 
Team:
Paul Yousef Tony
 
 
 


Review 3 Jan 2018
Recommended by customer in DN22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.3115, -0.9493
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was only 10 miles. The removers were very efficient and got on with everything very quickly. I had a wardrobe which proved difficult to disassemble but they did it without any problem.More men were sent when it was getting late.
 
Cost: £600

"I would recommend Ballards without hesitation. They rally took a lot of the stress out of moving day. Punctual, efficient and helpful, friendly staff."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DN5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
53.5277, -1.1574
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team on both days were extremely friendly. Helpful and totally professional.
Due to issues with the vendor we had to put our furniture into storage overnight.
 

"As above:
Following overnight storage the team arrived on time and were brilliant at their jobs, moving us into our new home quickly and efficiently.
We cant speak highly enough of all involved.
I would definitely recommend Ballards to anyone.
Thank you."
 
 
 
 
Team:
Pete Dave Paul And The Bo
 
 
 


Review 2 Jan 2018
Recommended by customer in DN20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.5698, -0.4642
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"we were very impressed with the guys who came to move us, lovely polite hard working. it made such a difference.
Our move was stress free and easy well done and thank you."
 
 
 
 
Team:
Karl Rowan
 
 
 


Review 22 Dec 2017
Recommended by customer in S65
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.4503, -1.2697
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Road access restricted.
 

"Prompt, efficient, friendly, very helpful. "
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in S20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.3229, -1.3492
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £855

"The move was faultless from Start to finish. Every thought was given to both us and our property/belongings. Care was taken to cover both carpets and chairs etc. "
 
 
 
 
 
 

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