Ballards Removals Ltd

Ballards Business Park, Old London Road
Markham Moor
Nottinghamshire
DN22 0TE

53.3026, -0.7925

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
711 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 711 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal staff were very professional- nothing was too much trouble for them. They were punctual and very polite. The packing of a very high standard I would definitely recommend the company. This...."   more
 
" Would recommend Ballards without hesitation. "   more
 
" Amazing service!! Jamie and Connor was very polite and so hard-working and helpful."   more
 
" Brad and Glyn were amazing, Helpful beyond measure, Polite and with unfailing good humour. They made the whole process as stress free as possible. Thank you."   more
 
About Us


About Ballards Removals
Ballards Removals is one of the longest established household removal firms in the East Midlands.

By Choosing Ballards, you have the peace of mind that you'd expect from working with a family owned and managed household removals company we care about your removals and storage. With:

■11 specialised removal vehicles and a purpose built head office and warehousing facility
■25 full time staff, all fully trained by the British Association of Removers to national standards
■Experienced removal experts to talk to - we can move almost anything
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 21
arrived 35
Ballards 124
boxes 19
Brilliant 31
care 34
careful 28
cheerful 27
class 18
courteous 46
crew 31
definitely 30
despite 15
easy 17
efficient 66
efficiently 17
Excellent 139
experience 20
extremely 44
fantastic 28
finish 18
free 19
friendly 99
friends 18
furniture 23
good 74
great 50
happy 38
hard 58
help 17
helped 17
helpful 142
highly 38
impressed 27
packing 18
pleasant 33
pleased 30
polite 104
process 16
Professional 89
punctual 18
recommend 117
removal 78
service 183
stress 40
stressful 33
team 123
Thank 61
trouble 48
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jun 2018
Recommended by customer in NG32
53.0408, -0.5890
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2640
 
 
Team:
Dave Ian Glen
 
 
 


Review 14 Jun 2018
Recommended by customer in FY5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
53.8818, -3.0319
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jamie and Connor arrived at the pre-arranged time. They explained how it would work. Having never moved before we were apprehensive, but we need not have worried they were both excellent.
 

"Would recommend Ballards without hesitation.
"
 
 
 
 
Team:
Jamie Conn
 
 
 


Review 14 Jun 2018
Recommended by customer in DL5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.6073, -1.6046
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from woodhall spa to school Aycliffe co.Durham
 
Cost: £2148

"The removal staff were very professional- nothing was too much trouble for them. They were punctual and very polite. The packing of a very high standard I would definitely recommend the company.
This is my second time using Ballards and I was completely satisfied."
 
 
 
 
Team:
Tom Paul Hank
 
 
 


Review 12 Jun 2018
Recommended by customer in LE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7316, -1.1011
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Pete Glenn Joel
 
 
 


Review 12 Jun 2018
Recommended by customer in DL13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.7610, -2.2272
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Piano needed lifting over small wall-Brilliantly done. 2 day move.
 

"Brad and Glyn were amazing, Helpful beyond measure, Polite and with unfailing good humour.
They made the whole process as stress free as possible.
Thank you."
 
 
 
 
Team:
Brad Alyn
 
 
 


Review 12 Jun 2018
Recommended by customer in DN10
53.4000, -0.8206
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenging move with narrow stair etc.
 

"Amazing service!! Jamie and Connor was very polite and so hard-working and helpful."
 
 
 
 
Team:
Jamie Conno
 
 
 


Review 11 Jun 2018
Recommended by customer in S66
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.4311, -1.1989
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Perfect service."
 
 
 
 
Team:
Mark Dave Marcus
 
 
 


Review 11 Jun 2018
Recommended by customer in S81
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.3272, -1.1101
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 3 bedroom detached to 2 bedroom semi detached bungalow.
 
Cost: £675

"From start to finish everything went smoothly. Alistair initially gave the quote and didn't try to sell me anything I didn't need, Andy and Liam were pleasant and very helpful. I felt comfortable
with Ballards throughout the whole process. Will
recommend to anyone."
 
 
 
 
Team:
Andy Liam
 
 
 


Review 11 Jun 2018
Recommended by customer in NG31
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.911349, -0.641465
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing on day one went well. Team well organised.
Loading on day two quick, careful and efficient. Unloading at new address also quick and efficient. Good value.
 
Cost: £1080

"From beginning to end staff were cheerful, courteous and efficient. The move went exactly as expected and we would recommend you to anyone who asks. One of the best service we have used. Thank you. "
 
 
 
 
Team:
Ben Rich
 
 
 


Review 8 Jun 2018
Recommended by customer in CW4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.2009, -2.3576
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Andy and Calum were brilliant. Very helpful, accommodating and friendly. All went smoothly as far as we concerned and somehow they got 'a quick into a pint pot".
 
 
 
Team:
Calum Andy
 
 
 


Review 8 Jun 2018
Recommended by customer in NG13
52.9528, -0.9654
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very polite and considerate not rushed in any way questions asked repacking boxes etc. Where necessary."
 
 
 
 
 
 


Review 8 Jun 2018
Recommended by customer in DL12
 My Age: 50 - 59 
 I'm: Male 
 I haven't used this business before 
54.6080, -2.0017
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection on first day and dropped off bed for the night and delivered the rest the next morning. Worked well as moved a long way.
 
Cost: £1500

"Brad and Glyn worked very hard and were very polite and friendly. Nothing was too much trouble. Brilliant. "
 
 
 
 
Team:
Brad Glyn
 
 
 


Review 4 Jun 2018
Recommended by customer in HD9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.5776, -1.7752
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1960

"Lorry could not get to the house. We had suggested this would be difficult. Excellent response with two additional crews drafted in."
 
 
 
 
Team:
Simon Dean Ryan
 
 
 


Review 4 Jun 2018
Recommended by customer in LN6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.2206, -0.5940
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £810
 
 
Team:
Simon Ryan N
 
 
 


Review 1 Jun 2018
Recommended by customer in DN22
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.3305, -0.8120
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No major problems.
Everything went very well.
Really pleased.
 
Cost: £1100

"Nothing was too much trouble for my removal team, Ben, Andy and Calyn.
They took care in handling my property, well presentable, very polite and punctual.
Have never had to use a removal company before, but cannot praise your company enough.
Special thanks to Mr. Richard Ballard, thank you.
Thank you all again."
 
 
 
 
Team:
Ben Calum Andy
 
 
 


Review 31 May 2018
Recommended by customer in NG18
53.1348, -1.2100
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
HHG from Papplewick to Marshfield
 
Cost: £810

"Very happy with the service. "
 
 
 
 
Team:
Paul Tony Marcus
 
 
 


Review 31 May 2018
Recommended by customer in IP25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5704, 0.8273
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went very smoothly Paul and the guy's were very friendly and had a laugh through out the process over the two day's. Paul was unable to find address as its a new build so we had to meet him so he could get to us.
 

"Was funny as we don't know the area either.
The guy helped with asking where the furniture was to go and which boxes, which were numbered by ourselves so we knew what goes in to each room.
This has helped no end to making everything as easy as possible. "
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in OL15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.6494, -2.1131
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Chesterfield, Derbyshire to Littleborough, Lancashire.
Approx 60 miles distance.
No particular challenges.
 
Cost: £940
 
 
Team:
Stewart Glyn Ryan
 
 
 


Review 29 May 2018
Recommended by customer in NG14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.0143, -1.0059
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Access wasn't easy but coped perfectly.
No problem with lots of toys and children stuff.
 
Cost: £990

"Really good service.
Patient, friendly, polite.
Good with kids.
Nothing was a problem.
Would recommend."
 
 
 
 
Team:
Brett Sam
 
 
 


Review 29 May 2018
Recommended by customer in S25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
53.3633, -1.2048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laos arrived on time.
Straight into the job in hand.
No problems.
Would recommend them to anyone.
 
Cost: £480

"Could we have the same team on return from store please."
 
 
 
 
Team:
Lee Tom Clint
 
 
 

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